Maggiano's - San Jose
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Thanks a lot for Michael’s service! He made our son’s 15th birthday dinner lovely! Good food, great service, nice restaurant!
My family had an excellent experience dining at Maggiano on November 30th. We had the family meal where we got to choose a salad, an appetizer, two pastas and two premium cuts.The food was delicious. The portion sizes were large and the refills came promptly. Our server Briana was attentive and efficient. She was very cheery and always had a smile on her. We highly recommend this restaurant if you very visit Santana Row!
Everything was good. We had a holiday family get-together, and maggiano's was just right venue.
Had a great experience absent a bit of bait and switch with the menu. We were surprised that we had to order from the holiday menu and not the regular menu the day after Thanksgiving 11/29. The website specifically said that the holiday menu was for 11/25-11/28. Our meal was more expensive than we had planned -- approx. $44.99 per adult and $18.99 per child.
Aside from that, we had a wonderful time celebrating my husband's birthday with a large group of adults and young kids. Food and service was excellent.
The food- All of it- was very sodium laden
I can’t believe they’d resort to something that would ruin the food -“ it’s been said that MSG isn’t used any longer in much of our Chinese food; but apparently there was something like that in Maggiano’s food”
I have been to other Maggiano’s restaurants in diff. States. Don’t recall that salty high sodium nastiness.
The only positive I can share; is that It was a good bang for your buck W- amount of food provided for cost.
It is always busy and noisy here and we expected that. However, it almost felt like the food was being thrown on the table. The ham was so dried out it was in eatable. Our server never came back to see how things were. We know it was Thanksgiving, but this was very disappointing.
Quality was way down on Thanksgiving meal. They brought out two sides that were so small, two of the five in our party pretended not to want any so the other two could have small portions. They brought out only the Caesar Salad, even though we told them we are vegetarians, and the meat eaters have fish allergies. The salad we actually ordered (they brought us out two salads we didn't order) took ages to appear. The pasta was bland. Very over priced for what we got. Won't be back.
While the place was crowded & the noise level high, we enjoyed our meal very much. The service provided by Brianna and later Andrew was top notch. We liked that we got leftovers to take home. I understand it was Thanksgiving and so many people were coming here so we understood.
It was Thanksgiving dinner, ham was old & dry, potatoes were cold. When the server stopped to ask how everything was we told her she turned around and left and wouldn’t look at us when we tried to get her attention for drink refills etc. The best part of the dinner was dessert. We have been having our Thanksgiving dinner at Maggiano’s for at least 5 years and this was the worst meal we have had. Service was awful. Not sure if we’ll go next year.
Thanksgiving. Was great like always. Please remove the “giblets” from the gravy though.
The ham and turkey were very dry. The sides were okay, some were overcooked. However, our server was outstanding!
Thanksgiving 2019 was a success! Great food, service and plenty of food to take home!
We love Maggiano’s! This was the first time we went for Thanksgiving and we were so full when we left. The food was delicious and so awesome. We will definitely make this a yearly tradition.
Great. Spur of the moment reservation, all turned out well.
We went for Thanksgiving dinner, and Maggiano's was very busy, but yet we had delicious cocktails, food and attentive service. Amazing! What a pleasant experience!
Our server was amazing especially for a Thanksgiving. Will go back again.
Great services. It was my daugher's birtday and the waitresses were fantastic! I have a group of 10 people and they cater to our needs in an amazing way. They went beyond their regular duties..
Ordered Lobster Carbonara, very delicious. Service was good.
Delicious food I tried their rigatoni D for the first time
Very good as always.
Not a long wait with reservations even though very busy. I have one complaint/suggestion: when an appetizer is ordered, serve it BEFORE the dinner, not at the came time.
We have been to Maggiano's several times, and for the first time, it just seemed service was off a bit. We also saw and heard other tables having minor service issues also. Beyond that, the food was delicious, and we still had a good dinner
Thanksgiving celebration with friends
The food very good and our waitress was great. Looking forward to having brunch again.
No i would never recommend Maggianos. This is the second terrible experience I have had in a row. The first time we were walk ins sat at a table in the bar. The servers saw us and we kept getting told someone would be with us soon. After 45 minutes of this we left and went to a different restaurant. This time I made a reservation ahead of time got sat and told our waiter what happened lat time and that we were giving it another chance and hoping to have a better experience this time. Unfortunately this did not happen. Drinks were late and my girlfriend got her drink 15 minutes after mine arrived. When we were close to finishing our appetizer arrived we were told that the food would be out shortly. Unfortunately it was not, another 30 minutes passed before we got our food (after I started timing it). The manager then came by and apologized and offered us free desert. Which I appreciate, we both had pasta by the way I'm not sure why it took so long it's not like we ordered steak. Also a couple seated next to us after we arrived who had the same waiter ordered ate and left before we got our entrees. To top the night off when they brought our check the manager only comped one desert ranter than both as promised. Had them fix that and then waited 15 minutes for them to take my credit card for payment I ended up walking over to the manager to have them process payment. So over all the food is good the employees are nice and were not hostile to us. But the service itself was horrid. i will not be coming back ever it's just not worth it.
Next time my girlfriend wants pasta I'll just take her to Bucca
Had a reservation and still had to wait 30 minutes past that to be seated. Staff at desk not so friendly or apologetic. Then had to wait 10 minutes for a waiter. The waiter was great but the special birthday celebration started poorly.
Our party was given a nice table as requested. The food was good except the salad for our family style was not enough for our party of 6. The salad & main courses were brought at the same time. We felt rushed. It was my birthday. I had given the server a birthday coupon. He forgot to take it off the bill. The bill was adjusted after the credit card charge had been processed. We had a nice time, just wish we didn't feel so rushed.
Great waiter. Good food brought to the table at just the right time. So good to not feel rushed with a table full of plates...
We brought our staff out for a Thanksgiving dinner.
We waited 1/2 hour past our reservation. We also got there 15 Min earlyThe waiter couldn’t hear. He forgot what we asked. It was my wife’s birthday . Food was ok but the table was too small and they brought all the food at once. We had to ask for birthday cookies. The other table had a truffle and candles. On top of all that he forgot the take home entrees and was surprised. Overall do not recommend. Very poor experience.
The initial seating was not satisfactory,seating 5 of us in a small half circle booth, so we asked for a larger table , so we could talk more easily without having to shout from one end to another. The hostess attitude was noticeably annoyed, but sat us at another table. It was not exactly a great location for having made reservations. On a corner of a busy aisle, half on half off a carpet.
It was a special occasion and it did not seem special.
Extremely poor service. Despite the fact that the restaurant was not full were told to wait to be seated an additional 15 minutes after our reservation time. After we were finally seated, our table service was severely lacking. Our entree arrived before our drinks and appetiser, which was incorrect when it finally arrived. We went to this restaurant for convenience. We will not be returning.
It was very crowded and tables were placed very close together. Our food was good. Our server was busy so
It took sometime to find him to get assistance
The food was not fresh! The frozen food was reheated and served - Not a good experience and will not visit again
Overall, our visit was lovely. That said, the check-in/waiting process is very consuming, having to "battle" our way to the front podium to check in. Many people just wait around the podium, which makes it loud, and uneasy to hear when our name was called. There is also little area to congregate without being in the way of the staff or bar patrons.
Staff was attentive, professional and fast. Food was tasty, well presented and flavorful.
Ambiance is rather loud, but that's to be expected due to the size of the space... But it would be nice not to have people bump into my chair as they walk by (staff or patrons).
Always great for a special birthday!
I don’t normally write review because the places we went, their services are excellent. I was disappointed after this experience.
We waited more than 35 mins after the reservation time, then I went to ask the receptionist. She told me I had to wait for another 20-30 mins. I told her this is unacceptable (I could understand if I didn’t have reservation). Anyway, I requested to speak with the manager, she gave me an unprofessional facial. I talked to the manager then I was call to be seated within 3 mins. I think our table was being setup, she just didn’t bother to check.
This was not our first time there, also our family eat out a lot at the fine dinning restaurant. Of course I couldn’t expect to get the same services but at least they should meet the standard services.