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Party Size
For 2
Date
Today
Time
7:00 PM
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Booked 46 times today

Maggiano's - Richmond

4.4
4674 reviews
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$30 and under
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Italian
Top Tags:
  • Good for a Date
  • Special Occasion
  • Good for Birthdays
Welcome to Maggiano’s Little Italy in Richmond! We are located at 11800 West Broad Street in Short Pump Mall. Our 400-seat dining room is ideal for group meals, festive gatherings and romantic lunches or dinners for two.
Maggiano’s specializes in serving lavish portions of authentic Southern Italian cuisine served in a vibrant dining room. Our menu is large and varied, offering a great selection of homemade pastas, signature salads, prime steaks, fresh fish and memorable desserts. Dine family style or a la carte – either way, you’ll love our large portions of Southern Italian cuisine.
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Private dining
Dining Style
Casual Dining
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Cuisines
Italian, American
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Hours of operation
M: 11:00 AM - 10:00 PM
T: 11:00 AM - 10:00 PM
W:11:00 AM - 10:00 PM
Th: 11:00 AM - 10:00 PM
F: 11:00 AM - 11:00 PM
Sat: 11:00 AM - 11:00 PM
Sun: 11:00 AM - 9:00 PM
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Phone number
(804) 253-0900
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Payment options
AMEX, Carte Blanche, Diners Club, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Michael Rosenhoover
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Catering
Maggiano's delivers! Just place your order, and we'll take care of the rest. All delivery orders include: table coverings, plates & utensils, a complete setup to keep the food warm throughout your event, party-sized pans providing generous portions for all of your guests. Please call 804-253-0920 to schedule your delivery. Orders must be placed by 7 p.m. for next-day delivery. Minimum order required. Delivery fee applies.
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Neighborhood
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Parking details
Our Guests may use valet or park in the public lot.
Additional
Bar Dining, Bar/Lounge, Beer, Full Bar, Wheelchair Access, Wine

Private Dining

Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.

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What 4674 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.3
ambience
4.2
value
Noise · Moderate
89% of people would recommend it to a friend
  • 5
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  • 2
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5.0Dined 13 hours ago

Tasty food, excellent service, and they give you extra to take home. What's not to like?

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5.0Dined 6 days ago

This was great. We went for a college graduation and the numbers kept changes for seating. They accommodate us and the food was awesome. Definitely go if your undecided it’s worth it.

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5.0Dined 6 days ago

WONDERFUL EVENING I truly enjoyed myself the food is great and the amount is unbelievable also you give one for the next night at home thanks

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5.0Dined 7 days ago

Loved it! It was my girlfriend’s first time there and she absolutely loved it, while I’ve been here dozens of times, and the quality of the food and service is always amazing!

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5.0Dined 7 days ago

We love to celebrate special occasions at Maggiano’s!!! Today was my sons 17th birthday. And as always, Maggiano’s service & food didn’t disappoint!! Thank you!!

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2.0Dined on May 18, 2018

It wasn’t that busy making it a pretty quiet night. First off they didn’t have bread...Everyone at my table was disappointed. Secondly they forgot the “crustinis” with our appetizer. Then after waiting a good amount of time for our dinner they forgot the fettuccine for my moms meal. FINALLY after everyone else in the party ate their meal the waitress came back with the pasta.
Crappy night but she took off the appetizer and moms meal off the bill. Thank you for understanding (waitress)!

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5.0Dined on May 16, 2018

Excellent service food and ambience as always! Thank you Maggiano’s for helping us celebrate our six year anniversary, It was memorable as always!

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2.0Dined on May 14, 2018

I was disappointed with my visit this time. Maybe it was because of the holiday but the food wasn't that great. My drink was smaller than usual and the waitress forgot to bring out the appetizer that she boxed up for us. Also, I pre-ordered hoping that the food would be out faster and opted for family style. I wouldn't recommend the family style for anyone with picky eaters. Also, the sodium content of the food was excessive. Mother's day was not what I had hoped for and I was very disappointed.

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4.0Dined on May 13, 2018

good food, consistent service for a well-established chain restaurant. Rarely disappointed.

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3.0Dined on May 13, 2018

Drinks were not refilled, fried mozzarella had been sitting, plates were left on the table too long (very unappetizing), server never asked how our food was, and we were given spumoni ice cream with our brownie because all of the vanilla had melted--how about asking if I still wanted the brownie since you were out of vanilla ice cream? I'll stick to take out going forward. The food is good and it's a decent value, but the service--especially on holidays--is disappointing.

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3.0Dined on May 13, 2018

I was mad only because they ran out of my favorite dishes, Chicken Marsella. I got the lasagna. It was good. Service would have received a higher rating but the take home food wasn't what I had ordered to take home. Didn't noticed until I got home.

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2.0Dined on May 13, 2018

We usually enjoy Maggiano's, so I didn't hesitate when my daughter suggested it for Mother's Day. I'm thinking that they are just not equipped to handle such a busy day and we will avoid it in the future as a result. Our server was a perfectly nice person, but I imagine that she and the kitchen were just overwhelmed. The management should have done a much better job. They were out of numerous items (didn't they know they were having a crowd?) with my daughter having to change her order three times to find something that was available.

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5.0Dined on May 13, 2018

The food is always fresh and hot. The prices are great. I love the portion size of the meals.

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4.0Dined on May 13, 2018

I love Maggiano’s as a whole. The one thing I would caution against is holidays and special occasions. We had a 5:45pm reservation (arrived early to ensure seating) did not get seated until close to 6pm. Seated and ordered, but did not receive food until more than 45 mins later. When food was received it ranged from hot and correct (gnocchi) to improperly cooked (ordered Medium steak came out Medium - Rare) to lukewarm (lasagna). Recommendation to establishment would be to limit reservations and number of carry out orders. Understanding you are attempting to capitalize on the holiday, but it should not be at the expense of quality.

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5.0Dined on May 13, 2018

Maggiano's is one of our favorite restaurants, we love the food, service and ambience! The closest one is 2 hours away, but we gladly make the drive to eat there!

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5.0Dined on May 13, 2018

The staff greeted us promptly. We were able to be seating quickly. It was a very busy day but the food and service was impeccable. My family had a great experience.

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5.0Dined on May 13, 2018

Good as always!

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5.0Dined on May 13, 2018

Excellent food from start to finish! Our waiter was fantastic!

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5.0Dined on May 13, 2018

We had a wonderful time on Mother's Day. The food and the service was great even on such a busy day!

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5.0Dined on May 13, 2018

Treated the family to dinner on Mother's Day. As usual, Maggiano's knocked it out of the park. We have become avid fans and we always look forward to dining there. Maggiano's is a real class act.

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2.0Dined on May 13, 2018

Celebrated Mother’s Day. Typically we have good experiences at Maggiano’s but this experience fell short. I understand this is an exceptionally busy day but customers still expect an enjoyable experience. Our drinks remained empty throughout the meal and we ordered veal parmigiana which is a fairly expensive dish at almost $30. It was barely warm and very tough. The potatoes were cold. Coffee with dessert was served in a dirty coffee cup and I found many coffee grounds at the bottom of the cup.

Overall a poor experience. When you spend almost $200 on a meal you expect much more.

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3.0Dined on May 13, 2018

Food salty, service was very slow. This was an unusually bad experience. Even the take home food ended up being very salty and the dessert we took home had a burned flavor. Very disappointed and am waiting to hear back from a direct written complaint to the restaurant.

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2.0Dined on May 13, 2018

Restaurant was understaffed for the large Mother’s Day crowd. They altered their standard “Family Style” menu to offer fewer choices, with fewer courses, but at the same price. Sent someone else’s leftovers home with us. Ironically, the half eaten leftovers were chicken parmigiana, the one dish we wanted, but were told could not be included in the “special” Mother’s Day menu. Threw the food away. They did deduct one meal charge as an apology. Been going here for over 10 years. Not on the list anymore.

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3.0Dined on May 13, 2018

It was very busy and we had long waits to get our food.

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1.0Dined on May 13, 2018

We went on Mother’s Day and waited 3 hours and our entrees still didn’t come out. I eventually went to the manager and told them to wrap everything up as my kids wouldn’t wait any longer. Dirty dishes and glasses from drinks and appetizers were piled on the table. I actually got up and cleared them myself and put them on the adjacent table which was piled with dishes from patrons that had left an hour ago. The gnocchi we took hone was so salty it was inedible. The waitress snapped at us saying that it was really busy and she was trying to do everything by herself. When the bill came and it was time to tip, she was extremely apologetic and sweet. Horrible experience.

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5.0Dined on May 13, 2018

Brought my mother and daughter to Maggianos for Mother’s Day and we were pleased with our first time experience here!!! Our waiter Rob was funny yet professional and very accommodating!!! The food was delicious!! Yummy 😋.
Can’t wait to bring my husband so that he can enjoy Maggianos as well!!

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2.0Dined on May 13, 2018

10am reservation for brunch on Mother’s Day. They had a Mother’s day brunch buffet but limited it to only a select group that had a special reservation in the back room. Then they limited the normal brunch menu to only about 1/3 of the items and cocktails. Then tried to push their family style Italian menu instead. Who wants family style Italian at 10am??

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5.0Dined on May 13, 2018

Great Experience Overall!!!!

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5.0Dined on May 12, 2018

As anticipated, a wonderful experience. Great staff. Very good food. Solid value.

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2.0Dined on May 12, 2018

We got seated 5 minutes earlier than what our reservation was which was nice. The downside was it was way to hot in the restaurant's dinning area it made the whole experience very unpleasant. The service took forever to get our food (we got seated at 5:40 and didn't get our food till 6:55 and did not leave until 8:30) and never brought more food when needed for our family style request. The waitress did not come by very often and we were never offered coffee at any point in the night. The drinks from the bar were good, but the food was also subpar when compared to other maggiano's. The salmon and spaghetti were good though.

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5.0Dined on May 12, 2018

SERVICE WAS GREAT.FOOD WAS AWESOME. HGHLY RECOMMEND. WILL GO BACK.

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4.0Dined on May 12, 2018

Took our family to celebrate our daughters graduation. When we arrived 20 min early we were told that we may not be seated at our reservation time and in fact may be over 30 min wait from the original booking time. Our reservation was made over 4 months in advance for 11 people and our dinner was before the ceremony so waiting was not an option and I was quite upset. The manager that night quickly made us a table and we were seated next to the takeout window. Not ideal but we were able to make it to graduation on time. Bruno was our server and he was awesome!!!!! Thank you

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5.0Dined on May 12, 2018

My family and I had dinner here for my graduation and this place is so accomodating! We had a large group (23) and 5 of those people were added onto the reservation when we arrived. Even though we were split into 2 tables on different floors (we had to make 2 different reservations since our group was large), the hostess was very welcoming. Even though the restaurant was jammed packed that day, the great service did not waver. We were truly impressed. My family enjoyed themselves and that is what matters most. Thank you Maggianos for giving us a memorable celebration!

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1.0Dined on May 12, 2018

Reservation was for 3:45. Not seated until 4:35 (Unacceptable). Kids food came 20 minutes before ours and mine was wrong. Have eaten there many times but will not go back

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4.0Dined on May 12, 2018

Again OpenTable saved us a hassle of having to wait in a standing room only environment trying to get a table. we only come here a couple of times a year and always on special occasions! This was the busiest I have seem there was no room inside to stand or room at the bar, plenty of room upstairs, but have never seen anyone dining up there. I love this restaurant but I may have to look at other than the weekend for our special outings it was extremely noisy. but staff was friendly and very helpful.

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4.0Dined on May 12, 2018

The food was very good. The restaurant was incredibly busy as it was a holiday weekend, graduations and a wedding, so the service was understandably a little slow. It was very crowded and we felt a bit cramped at our table. It was also quite noisy. We did all enjoy our meals however, and we will definitely return.

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3.0Dined on May 12, 2018

It was good not great

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5.0Dined on May 11, 2018

Excellent service and value and the food was fantastic. I only wish that American’s knew how to dress appropriately for dinner. The Camo baseball hat and flip flops ensemble is tiresome but that is our culture now. Anyway, the restaurant is outstanding.

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5.0Dined on May 11, 2018

the restaurant was busy but the food was fantastic even though it was busy our server was fast friendly just outstanding

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1.0Dined on May 11, 2018

The service was horrible, It took 1 hour and 15 minutes to get serviced food we ordered. The food was not hot, because the waitress did check to see if it was ready until I asked her where was our food. Then it took another 25 minutes to get my food boxed to go because we had been there so long waiting for our food. I asked for my receipt so I could pay and leave and this took another 20 minutes to get it. The waitress splashed sauce on my son while boxing the food to go. The waitress was the worst I have ever had service me and my family. I will never go back or recommend this place to anyone.

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