Maggiano's - Richmond

4.4
5515 reviews
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$30 and under
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Italian
Welcome to Maggiano’s Little Italy in Richmond! We are located at 11800 West Broad Street in Short Pump Mall. Our 400-seat dining room is ideal for group meals, festive gatherings and romantic lunches or dinners for two.
Maggiano’s specializes in serving lavish portions of authentic Southern Italian cuisine served in a vibrant dining room. Our menu is large and varied, offering a great selection of homemade pastas, signature salads, prime steaks, fresh fish and memorable desserts. Dine family style or a la carte – either way, you’ll love our large portions of Southern Italian cuisine.
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What 5515 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.3
ambience
4.3
value
Noise · Moderate
88% of people would recommend it to a friend
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Richmond
3 reviews
Dined 2 days ago
Overall 5food 5service 3ambience 5

We attended for our daughters college send off. Food was great.

JW
1 review
Dined 2 days ago
Overall 4food 4service 5ambience 4

I took my wife and kids there for the first time to celebrate my wife's birthday and it was outstanding. The food was amazing and the service was even better. It was recommended by a coworker of mine and it did not disappoint. I highly recommend Maggiano's for a great family experience.

SE
Richmond
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Fantastic food. Always good service. Ready to go back

RA
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Our server, Spencer took extremely good care of us. He was attentive and ready to make our dining experience the best. The food was served on time and was delicious. We thoroughly enjoyed our evening at Maggianos.

MP
Nashville
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 4

Happy hour deals were fantastic! Great service and delicious meal!

OT
Richmond
3 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Waiter was nice, professional.

JT
Richmond
25 reviews
Dined 7 days ago
Overall 4food 4service 4ambience 4

While shopping the other day, my wife and I decided to take a lunch break and Maggiano's was close by so we gave them a try. The restaurant was only moderately full so seating was our choice. Our waitress quickly responded once we were seated and promptly took care of us both in ordering as well as periodically checking to ensure that everything was being taken care of. We both ordered salads with an added protein. The salads were both large and well prepared, actually good enough for a dinner entree and quite tasty. Maggiano's was a good choice!

TC
Washington DC
6 reviews
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

Never a bad or mediocre experience at Maggiano’s. Always 5 stars.

RY
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 4

Mr.Foster was a great server. I really enjoyed the food and service. I look forward to dining again.

TI
Richmond
1 review
Dined on August 7, 2019
Overall 4food 5service 3ambience 3

This is my favorite Italian place and I love coming here when I have a reason to celebrate or even just for a good meal. This time was arguably my least enjoyable experience, not that that makes it bad. Every other time I’ve been here, I’ve loved it, and I’m willing to overlook the issues with seating and service this time as long as the next outing isn’t similarly unpleasant.

LA
1 review
Dined on August 5, 2019
Overall 5food 5service 5ambience 5

Our waiter Sean was wonderful. He was very attentive and always there when we needed him. It was our 52nd anniversary and he made it awsome!!

b
Birmingham
7 reviews
Dined on August 5, 2019
Overall 5food 5service 5ambience 4

One of my favorite restaurants! My guest enjoyed it too!

JT
Richmond
4 reviews
Dined on August 4, 2019
Overall 5food 5service 5ambience 5

We always have great tasting food and very good service whenever we go to Maggiano's.

G
Richmond
37 reviews
Dined on August 4, 2019
Overall 2food 3service 1ambience 3

I'm not a fan.
We have our annual work party at Maggiano's every year, and I've been with my wife for dinner maybe three other times over the years. You always need reservations; they are always crazy crowded; service is always slower than you'd like; and the food is just okay.
This visit we walked up and were told there was a 35-40min wait. Open Table had openings in only 12min! We decided to sit at a booth in the bar anyway. Then we waited an hour for water; our salads came out wrong; and then I was told they couldn't make the dish I had ordered. An apology, but no discount.
I assume people like them since they're always crowded--the "Buy one, Take one" is probably a big draw for families--but I won't be going back. They've had their chances.

OT
Richmond
1 review
Dined on August 3, 2019
Overall 2food 4service 4ambience 4

I made reservations for do not be too late time. And we get there on time, but need to wait for a 45min from the reservation time. We used many time open tables for reservations and I understand that sometimes need to wait for prepare the table but never wait this much. The dinner was great but disappointed about that.

S
1 review
Dined on August 3, 2019
Overall 2food 4service 3ambience 2

We made a reservation and waited over 45 minutes to be seated. The hostess claimed that there were no tables available to seat our party, however, other parties with the same number of individuals who had a later reservation were being seated. We were seated in a crowded and noisy space. The manager did speak with us and offered us free appetizers. After we ordered it took another 40 minutes before we received any food. It was not Maggiano's' best night.

D
Richmond
1 review
Dined on August 3, 2019
Overall 4food 5service 4ambience 4

Filet was excellent. For dessert we got the sampler platter and it was amazing was amazing. The only way it could have been better was if one of the samples had been chocolate. Crab cakes were very good. The dressing on the side salad was a bit heavy for my taste. It overpowered the salad.

AB
Richmond
1 review
Dined on August 3, 2019
Overall 3food 3service 2ambience 3

Even though we had a reservation and our party arrived on time, we were waiting for over 20 minutes to be seated. The food was as expected, but pricier than many other places offering similar options. Good for something that’s consistent, but nothing spectacular.

S
Richmond
13 reviews
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

Great food, you cannot go home hungry. Service is always top notch, the menu extensive.

OT
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

We had a party if 10. We were seated promptly. I have a severe seafood allergy, and it was accommodated. The server was amazing!

CL
Richmond
1 review
Dined on July 30, 2019
Overall 5food 5service 5ambience 5

We had a wonderful time dining with you and were made to feel very special, celebrating our 30th anniversary. Thank you so much !

LW
Richmond
2 reviews
Dined on July 30, 2019
Overall 5food 5service 5ambience 5

We had a wonderful waiter yesterday. We also enjoyed the free cheesecake. Everything was excellent!

OT
Richmond
1 review
Dined on July 29, 2019
Overall 5food 5service 3ambience 5

Food was delicious! The service was a bit rushed and awkward timing. We ordered drinks then appetizer and while the drinks came, our entrees came and we had to ask for the appetizer

SH
San Diego
2 reviews
Dined on July 29, 2019
Overall 5food 5service 5ambience 5

As always the food was delicious and service was great!

F
Charleston
7 reviews
Dined on July 28, 2019
Overall 5food 4service 5ambience 4

Great place for a birthday party . Service was great but a little slow . Food was good! Drinks excellent!

H
Baltimore
77 reviews
Dined on July 27, 2019
Overall 5food 5service 4ambience 4

Have been there many times as a solo - first time with my wife. When I made he reservation, I said it was her birthday. They did nothing to celebrate - a little disappointing.

S
Richmond
24 reviews
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Husbands Birthday.
Only 1 thing wrong. I ordered a gin martini extra dry & I got vermouth & no gin. Wow what a terrible experience. I told waitress & she got a different bartender to make me a new one & it was great. Food was wonderful as usual. Got our favorite booth & had a super time. They did not do anything for my husbands birthday however but that's o k.

F
Richmond
1 review
Dined on July 27, 2019
Overall 2food 3service 1ambience 3

The food was fine and as we ordered pasta, we got a whole meal to take home, as well. I don’t know if our server had too many tables, the kitchen was slow or what, but we were seated at our reservation time and didn’t leave for just shy of three hours. We’re not slower eaters. We spent a great deal of time waiting for everything from water to dessert. I don’t think my husband can be convinced to return.

OT
Richmond
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

We went to Maggiano’s for our wedding anniversary dinner. This was our first visit and we will definitely be back. The food was amazing! Portions are generous. Wait staff was very attentive, pleasant, and helpful. Restaurant was very nice and clean. The Richmond location is very easy to get to. We had a great overall experience.

BV
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Great experience. Looking forward to our next visit.

OT
1 review
Dined on July 26, 2019
Overall 5food 5service 5ambience 5

Fantastic food and even better service! One of my favorite restaurants :)

JK
Richmond
4 reviews
Dined on July 21, 2019
Overall 1food 1service 1ambience 1

After making online reservations, we get there, hostesses tells us 10 minute wait, another person tells us 45 minutes to an hour wait. Unacceptable!... we left and went somewhere else. They had plenty of open tables

SB
Richmond
2 reviews
Dined on July 21, 2019
Overall 4food 4service 4ambience 3

Family loves it, especially my gluten free daughter. It was our 4th time eating here. This was the first time my food was not excellent. My shrimp tasted fishy and my fettuccini was mushy. Everyone else loved there food.

OT
Richmond
3 reviews
Dined on July 21, 2019
Overall 5food 5service 5ambience 4

It was a busy Sunday evening, but everyone appeared to be enjoying their meals.

B
Richmond
8 reviews
Dined on July 21, 2019
Overall 3food 5service 2ambience 4

The food deserves a 5. Calamari appetizer was fabulous. The entrees we ordered we wonderful - salmon/Calabrian shrimp, veal piccata, sausage gnocchi. Service was not good - slow. Our server never refilled our wine glasses and paid far too much attention to the table of 15 that arrived after us. We opted not to order dessert for fear the wait would be too long. Typically I love dining at maggianos - but the server was obviously overwhelmed that evening.

LW
Richmond
3 reviews
Dined on July 21, 2019
Overall 5food 5service 5ambience 5

I always enjoy dining at Maggianos. The food is always delicious and the service is excellen5.

MJ
Richmond
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Maggiano's is always a treat and delicious. The restaurant is beautiful and the service is excellent. The dining experience leaves you feeling welcomed and satisfied.

OT
Orlando
1 review
Dined on July 20, 2019
Overall 5food 4service 5ambience 4

Our server Spencer made our visit wonderful. The food is always great but he was friendly & very attentive. Maggiano’s is lucky to have him!

LH
Western NC
1 review
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Went here for my anniversary. The service was great! Food was delicious. We ordered the pasta for 2 special and our waiter knew it was our anniversary and brought us a heart candle to blow out with our dessert

WS
1 review
Dined on July 20, 2019
Overall 2food 3service 1ambience 3

We have eaten at this establishment many times. This past experience was the worst of all visits. We order items that never came such as an appetizer. We ask for lemons for our water which didn't come out till we were have way done with our meal. We were not given butter for our bread and ask for it several times. On other visits they have made an olive oil mix for the bread and this never happened either. It was for a birthday which was specified on the reservation that wasn't even unacknowledged. We order the meal for 2 and then at the end of our meal was ask if we wanted to see a dessert menu. That should have automatically been brought out since it was included with the meal. The alfredo sauce was very dry and sticky. Again, this was a very bad experience for my son's birthday.

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