Maggiano's - Richmond

4.3
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5799 Reviews
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$30 and under
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Italian
Welcome to Maggiano’s Little Italy in Richmond! We are located at 11800 West Broad Street in Short Pump Mall. Our 400-seat dining room is ideal for group meals, festive gatherings and romantic lunches or dinners for two.
Maggiano’s specializes in serving lavish portions of authentic Southern Italian cuisine served in a vibrant dining room. Our menu is large and varied, offering a great selection of homemade pastas, signature salads, prime steaks, fresh fish and memorable desserts. Dine family style or a la carte – either way, you’ll love our large portions of Southern Italian cuisine.
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What 5799 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.3
service
4.3
ambience
4.3
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
San Francisco
4 reviews
Dined 3 days ago
Overall5food5service5ambience5

The food is consistently very good. I got a special—mushroom ravioli and steak—and it was delicious. The service was great. My teen and adult children love the Rigatoni D. We got desert too—creme brûlée and cheesecake. We couldn’t finish them, but they were so good. The meal to go home makes this a very good value too. It’s a nice place to go for a birthday meal.

AH
1 review
Dined 6 days ago
Overall4food3service4ambience4

The steak was very bland it taste like it didn't have any seasoning and the ravioli had a weird after taste that wasn't too appealing or wanting to try again. Also when seating you may want to make sure that the seats were not sitting right underneath a vent with the ac blowing it makes the visit unpleasant.

OT
1 review
Dined 6 days ago
Overall1food3service1ambience5

I was unable to dine there because they could not honor my reservation in a timely manner.

TH
1 review
Dined 6 days ago
Overall4food4service2ambience5

The hostess was not overly friendly. Our waiter, Jimmy, was very good in the beginning. He stated there would be a 2nd waiter (possibly Ben?) to assist our party of 9 but he never helped. We took awhile to decide to do family style and then what to order but the time between appetizers and entrees was longer than I would expect. The entrees came out but seemed to have been sitting in the kitchen for a bit because the food was not very hot. There was another long wait time between entrees and desserts (which were delicious!). Finally, it took quite some time for our bill to arrive. Overall our visit was 3 hours which I think is too long and our guests were antsy to leave. We will come back again but we will not do the Family Style dining.

SB
Richmond
1 review
Dined 6 days ago
Overall5food5service5ambience5

Maggiano's it our favorite Italian restaurant, so we drive 70 miles from Charlottesville on special occasions to eat there. My husband's father was from Italy, so we have tasted very good Italian cuisine and we once toured Italy on a Wine and Food Heritage tour. The gnocci were wonderful, my husband's favorite, and I had the parmesan crusted chicken, on the light side. It was perfect, and the accompanying salad was really tasty. We had $2 mimosas, a special for brunch on weekends, and they were great too. Love the Frank Sinatra music playing.

OT
Richmond
1 review
Dined on January 11, 2020
Overall4food5service4ambience4

Very busy this time. Was seated 29 minutes after reservation.

RV
Richmond
6 reviews
Dined on January 11, 2020
Overall5food4service4ambience4

Good food and great service

CO
Los Angeles
20 reviews
Dined on January 11, 2020
Overall5food4service5ambience4

Waiter was attentive and food temperature was perfect.

CF
Richmond
2 reviews
Dined on January 11, 2020
Overall4food5service2ambience4

The server was extremely slow, spilled drinks on our party and table, and rarely checked on us. Not our typical experience.

OT
Richmond
1 review
Dined on January 11, 2020
Overall5food5service5ambience5

Everything was perfect

OT
Atlanta
3 reviews
Dined on January 10, 2020
Overall2food2service4ambience4

Chicken Parmesan was one of the courses ordered. Did not taste fresh; seemed to be pre-coated with breading and was frozen. Other than that one dish, everything else was pleasant.

MF
Richmond
2 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

The service, good, and ambiance were all absolutely wonderful! I WILL go again!

M
Richmond
1 review
Dined on January 10, 2020
Overall5food5service5ambience5

Always been a fan of Maggiano’s, but recently, read a few negative reviews. So we went there not knowing what to expect....well we were very happy with our service, food, atmosphere on a busy Friday evening! Kudos to Maggiano’s for a wonderful evening!!!

m
Richmond
87 reviews
Dined on January 9, 2020
Overall2food2service3ambience3

We decided to visit Maggiano's after receiving a gift certificate and booked for the entire family. Disappointed at the start when we weren't seated until almost 7:15, our reservations were for 6:45. We all chose our own dishes; unfortunately, mine was bland; the Shrimp Fra Diavolo is supposed to be spicy...my husband took two bites of his specialty pasta dish (Rigatoni "D"®) and wasn't able to continue as it was extremely bland and had no flavor even with extra basil and cheese. We asked for bread at the start and it never came; the restaurant was busy but at least our water glasses remained filled. For us, the value of a great meal wasn't at Maggiano's nor was our dinner worth $230...

C
1 review
Dined on January 6, 2020
Overall5food5service5ambience5

Maggiano’s is an excellent restaurant and the food is always high quality and delicious. I highly recommend Maggiano’s to anyone who enjoys great food and excellent service. I look forward to my next visit to try other specialties on the menu.

OT
Los Angeles
1 review
Dined on January 5, 2020
Overall5food5service5ambience5

Wonderful as always

DF
Richmond
5 reviews
Dined on January 4, 2020
Overall5food5service4ambience5

Food was good. Atmosphere was pleasant.

OT
1 review
Dined on January 4, 2020
Overall3food4service3ambience3

The service was decent however arriving for my reservation I was told I had to wait and then a member of my party arrived later and was told we had left although we had not.

OT
Atlanta
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

We have my grandmother’s birthday dinner here last nice. From the service to the food, everything was amazing !

OT
Western NC
2 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

This was a birthday visit and we liked it so well we purchased a gift card for our son's wedding anniversary.

a
Richmond
5 reviews
Dined on January 4, 2020
Overall4food4service4ambience5

Met all our expectations but nothing above and beyond.

OW
1 review
Dined on January 4, 2020
Overall3food3service3ambience3

I would because I have been there many times before. But the waiter we had got BOTH of our entrees wrong.

d
Washington DC
9 reviews
Dined on January 3, 2020
Overall4food5service5ambience3

Food and service were fantastic. Jimmy, our server, was very attentive but not overbearing. Was a little bit loud, especially for close to 9:00pm, but wasn’t worth letting it ruin our evening. Cocktails were very good as well - wife’s dry martini was made exactly how she had hoped.

OT
Richmond
1 review
Dined on January 3, 2020
Overall3food5service5ambience4

Great food and service!

OT
Richmond
1 review
Dined on January 3, 2020
Overall4food5service4ambience4

As always, loved coming here but the only annoying thing to deal with is the actual reservation. They are terrible at actually honoring reservations for a timeframe that is within 20-30 minutes after the time you made a reservation.

OT
1 review
Dined on January 3, 2020
Overall4food5service4ambience5

Birthday dinner

MM
1 review
Dined on January 1, 2020
Overall4food5service2ambience4

The food was outstanding but the service could have been better. Made a reservation and ended up having to wait 20 min after my reservation schedule. The waiter that we had barely even talked to us and our water glasses where empty for almost 10 min even with walking by multiple times before we got a refill of water. The food was outstanding but the services needs a lot of work.

V
Washington DC
1 review
Dined on January 1, 2020
Overall3food4service3ambience3

Experience was ok but making a reservation seemed a waste. Had a 6:15 reservation but still ended up waiting 30mins for a table and persons without a reservation were seated before my party..

J
Richmond
2 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

Awesome! Especially the bartender!

OT
Richmond
20 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

Really enjoyed it.

RG
Richmond
2 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

We always love the food and it’s such a good deal since you get extra to take home if you order off the classic or specialty menu. The dining room is usually very packed making conversation difficult though.

JR
Richmond
3 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

We had a party of 36 people. Our service was consistent and our servers kept it moving. There was a bit of slowness out of the kitchen, but that was expected due to the size of our party. The food was excellent, as usual. That's why we will be back. Our wait staff, Sean (or Shawn?)and Coral, did an amazing job.

b
Richmond
3 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Our server- TAYLOR, was the best server ever!!! The food was fantastic, and we thoroughly enjoyed our dining experience while at Maggiano’s.
- Bob B.

OT
Richmond
5 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

New Years Eve food, service, and ambiance were wonderful! Will return.

JE
Richmond
1 review
Dined on December 31, 2019
Overall3food3service3ambience5

We realize it was new years eve but to have reservations for 6:30 and not get our food till 7:45 and then did not get out till almost 9, and my food was not warm.
Sorry for the review, have spent the past 12 or more years eating there on new years eve.

KS
1 review
Dined on December 31, 2019
Overall2food4service2ambience3

Food was good. Service was awful. They were obviously understaffed. It took nearly two and a half hours for dinner. Everything was slow to be delivered / refilled or never arrived. Hostess asked me on way out about my experience. I told her it was a poor experience and she just stood there and smiled.

C
Richmond
38 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Perfect as usual. The food is always good and the service was excellent. Will return.

MC
Richmond
1 review
Dined on December 30, 2019
Overall5food3service5ambience5

As always it was a great experience. The food was mediocre this time around the rigatoni d was dry and the salmon was dry. Unusual for a dinner there.

TN
Richmond
2 reviews
Dined on December 29, 2019
Overall2food3service1ambience3

We have eaten at this location many times over the last few years, and unfortunately after our experience last night it may be our last. While we enjoy the food and atmosphere, the service the service during our last few visits has been getting increasingly poorer. Our visit last night was representative of our last few visits; after we ordered, we never saw our waiter or associate for drink refills, our salads took 45 minutes to arrive, and then our entrees came literally 30 seconds later. We're not 'difficult customers' and we didn't order anyhting out of the ordinary. I'm not one to complain at a restaurant, but a manager happened to be walking by and noticed our displeasure so I shared our disappointed. To his credit he provided us with an apology and a (unsolicited) discount off of our meal, but we'd rather pay full price than have to deal with the wait, hassle, and embarrassment. The couple who sat next to us and ordered after us (different waiter) received their similar meals before us., and our waiter never acknowledged our wait, the discount the manager provided, or the service.

OT
Richmond
1 review
Dined on December 28, 2019
Overall5food5service4ambience3

It was Great

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