Maggiano's - Richmond

4.4
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5637 Reviews
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$30 and under
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Italian
Welcome to Maggiano’s Little Italy in Richmond! We are located at 11800 West Broad Street in Short Pump Mall. Our 400-seat dining room is ideal for group meals, festive gatherings and romantic lunches or dinners for two.
Maggiano’s specializes in serving lavish portions of authentic Southern Italian cuisine served in a vibrant dining room. Our menu is large and varied, offering a great selection of homemade pastas, signature salads, prime steaks, fresh fish and memorable desserts. Dine family style or a la carte – either way, you’ll love our large portions of Southern Italian cuisine.
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Thursday, November 28, 2019

What 5637 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.4
ambience
4.3
value
Noise · Moderate
89% of people would recommend it to a friend
5
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OT
Richmond
3 reviews
Dined 2 days ago
Overall5food5service5ambience5

Love the take home classic pasta.

OT
New England
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Our sever was amazing! He understood we were there to visit and waited for us to be ready to order and the took care of us completely!! Overall a wonderful experience. And I am a restaurant snob!!

Y
1 review
Dined 5 days ago
Overall5food5service5ambience5

Absolutely love the food and the ambiance here, the service was great and it was a great birthday dinner. Only tiny thing is the wait regardless of having a reservation, but with how great the restaurant is in general, and with it having been dinner rush, it makes sense so it was no big deal. Overall wonderful experience!

OT
1 review
Dined 5 days ago
Overall5food5service5ambience5

We had reservations and was seated right away. Our waiter Spencer was very helpful in assisting us with food selections since it was our first time and even brought out cake for my Friends since we were celebrating their birthdays. Overall a wonderful experience.

J
Richmond
5 reviews
Dined 6 days ago
Overall2food4service2ambience3

We’ve been to this location for many years and have never had such a horrible experience. We had an existing reservation and still waited some time for our seats. This was an annual tradition of dinner before seeing the Christmas illumination. It was also my first outing since a major abdominal surgery. We were finally seated along the far edge of the main dining floor and when I began to sit the chair slid out from beneath me. Luckily I caught myself before hitting the floor, but had to use all my core to keep myself up which irritated a healing incision. The gentleman seated us commented on the fact that I almost fell and my husband showed him how his feet were even slipping on the floor. He even asked if it we thought it was dangerous...i replied you think since i almost fell?? He advised he would be back to take care of the floor, but never returned. We were out with our children and their spouses and I did not want the evening ruined so I sat in pain and tried to ignore the situation. The chair would move even if I tried to adjust myself due the slickness of the floor. Scared to move due to the floor and the fact that we were packed in so close to other tables the night was unbearable. I couldn’t believe the fact that I almost fell and we advised staff of the slippery floor and nothing was done. We have NEVER had such an unfavorable experience at Maggiano’s! I’m not sure if there is new management or just poorly managed Friday evening, but I’m not sure when or if we will ever return. Total lack of customer service and empathy.

WY
Philadelphia
1 review
Dined on November 5, 2019
Overall4food4service4ambience5

They didn’t bring appetizer to the table until after entree is ready. So they waived the appetizer from bill due to long wait. Will plan another visit soon.

PR
Richmond
209 reviews
Dined on November 3, 2019
Overall5food5service5ambience5

Great time as always! Food is tasty, fresh, and plentiful! Service is great also!

DW
Las Vegas
6 reviews
Dined on November 3, 2019
Overall5food5service5ambience5

My experience was outstanding. Wonderful waitstaff and the overall experience.

WJ
Richmond
1 review
Dined on November 3, 2019
Overall5food5service5ambience5

We took some friends that han not been to Maggiano's before and took advantage of "The Family Style" menu. They LOVED it. Everything was GREAT!!!!!

KB
San Francisco
4 reviews
Dined on November 3, 2019
Overall2food1service5ambience4

I love this place. I go almost once a week. Our server was amazing. However the food was awful. One friend found hair in his food, another had raw chicken n the other had overcooked shrimp. The manager was amazing as well he tried to fix the situation. However we come for $2 mimosa brunch monthly as a group however we are going to take a break for a while.

MA
Richmond
1 review
Dined on November 2, 2019
Overall5food5service5ambience5

The server was great! Wish I could recall his name!! Food was also amazing! We come here every month or 2! We haven’t ever had a bad experience thus far!

T
Washington DC
1 review
Dined on October 27, 2019
Overall2food3service2ambience2

Hadn't been for several years and was quite disappointed. Took my close friend for a birthday dinner. First, before we ever sat down, their was not 1 towel in the men's room. Both automatic dispensers were not functioning. (I could see towels in 1 of them). There were no loose paper towels at all. (I mentioned it to the staff and later when I went back there were towels) . The coffee was room temp. The sauce on the meatball (to add to carbonara) was cold. We had to ask for water refills. The waitress was pleasant but not professional at all. The lasagna was salty. I was looking forward to a wonderful dining experience like it once was. Obviously, they have loosened their standards and become just another so-so restaurant. Very sad to see greatness fall to these levels.

DP
Richmond
1 review
Dined on October 27, 2019
Overall3food4service2ambience4

Greeter/hostess was rude. Waited 10 minutes for server to come to table. Questions were answered with monosyllabic answers. Service used to be spectacular here. Maybe they were having bad day??

PL
Richmond
1 review
Dined on October 27, 2019
Overall4food5service5ambience5

I made reservations for brunch after dining at Maggiano's many times for lunch and dinner. My husband and I live in Amelia and drove approximately 50 miles, arriving a few minutes before our 10:30am reservation. My sister and her husband were dining with us and had arrived around 10:20am as they live in the Short Pump area. I must rave about the food and our excellent server, Sean. Everything was delicious and Sean went out of his way to customize a dish for my husband. Unfortunately what should have been a five star experience was marred by our first impression. My sister had attempted to check in with the hostess and was very rudely told she was early. When I approached the hostess, not to check in but merely to say hello, how are you, she made an ugly face and walked away without saying one word. Thankfully we knew the most amazing server, Sean, was working and asked the manager if we could be seated in his section. Sean did everything he could to make up for this hostess's rudeness and it seemed her attitude did not improve as the morning progressed. She was still casting angry looks in our direction when she came upstairs around 11am to seat a party of two. It is a shame that Maggiano's allows someone with such a horrible attitude to present the first impression of the establishment. This poor girl obviously is in the wrong job. I will add that the manager walked by around 10:40am while we were still waiting to be seated for a 10:30am reservation. The restaurant was very empty and tables were ready. I believe if we had not asked him for help this hostess would have continued to ignore us all morning! Please be careful if you approach "Ashley" early for a reservation. She does not like promptness.

VM
Richmond
2 reviews
Dined on October 26, 2019
Overall5food5service5ambience5

Birthday dinner was amazing and our waitress was so awesome!!! ❤️

C
Richmond
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

David was our server for the evening and he was excellent!!!!!

AM
Richmond
1 review
Dined on October 26, 2019
Overall3food1service3ambience3

I always eat at Maggianos and I love the fettuccine Alfredo but this time it wasn’t good at all The sauce is so thin and liquidy it doesn’t even stick onto pasta I was really upset I didn’t enjoy the food

CF
Greensboro
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

Amazing experience for us! Our server was great and our three teenage girls absolutely loved every aspect of the restaurant! It was great for our girls trip!

m
Richmond
12 reviews
Dined on October 26, 2019
Overall4food3service3ambience5

I normally give a rating of 4-5 stars for my experience. But this visit, the entrée (butternut squash ravioli) was not that great tasting and a small portion. The waiter was not very friendly and indifferent that it was a birthday celebration.

OT
Richmond
6 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

Excellent food. Prepared well. Great drinks. Great service. I believe our waiter was named Spencer- he was wonderful. He didn’t make us feel rushed. The portion sizes are huge. Plenty to take home for later. Seats were comfortable. The place is huge, so it had some noise, but that doesn’t bother us much. We will go back. We loved it!

B
Richmond
6 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

A little more expensive than it used to be.

JL
Richmond
1 review
Dined on October 24, 2019
Overall1food3service3ambience3

I called them to inform them that my party of 20 would now be 16, and that bc we were picking people up from the airport we may be several minutes late! I was never told that there was a 15 minute limit on holding tables. So when we arrived 17 minutes late the hostess was so very rude to us which obviously spread to the waitress bc she was terribly rude as well. That is until we informed her that it would all be on one check-then it was amazing the 360 turn she made. After that she was wonderful! I will not recommend and will not return to this location.

PJ
1 review
Dined on October 23, 2019
Overall5food5service5ambience5

Food and accommodations were great. Our server was AMAZING!! Kaila provided us with EXCELLENT service!

m
Richmond
12 reviews
Dined on October 22, 2019
Overall3food3service5ambience5

We love location and service however this time with chef take home pasta, my wife and I ate it next day and suffered significant stomach ach and nausea all following day
I hope restaurant check validation and expiration dates prior to serving some food

TF
San Francisco
22 reviews
Dined on October 21, 2019
Overall2food3service2ambience3

The service was not as good as usual and was a bit disappointing this time around. I usually have outstanding service and I am sure that it will be great next time!

JT
Richmond
31 reviews
Dined on October 21, 2019
Overall4food4service4ambience3

This was just a routine night out and about, whereby we chose to eat at Maggiano's because we had some shopping to do in the adjacent mall. We fortunately had made reservations, which was good as the restaurant was fairly crowded. As for service, the relatively full restaurant did not diminish the service we receive, which was very good. Food as usual was plentiful and quite tasty, enough in my case to take home enough for a second meal. All in all, Maggiano's does a very good job, both with their service and their food.

DW
1 review
Dined on October 20, 2019
Overall5food5service5ambience5

Love the app as well as the Restaraunt, look forward to going again soon

G
Richmond
2 reviews
Dined on October 20, 2019
Overall2food2service2ambience3

I ordered the lemon ricotta pancakes and requested no whipped cream. When my food came the pancakes had the cream so the waiter returned my meal to the kitchen. It took at least 15 minutes to bring the correct food and by that time the others at the table had already finished their meals. I feel that if a meal is returned to the kitchen because it was prepared incorrectly, it should become a priority

PL
Richmond
19 reviews
Dined on October 20, 2019
Overall3food2service4ambience4

It was quiet and not very busy for a Sunday morning brunch spot however the food was only so so. Nothing special to bring me back.

OT
Richmond
1 review
Dined on October 19, 2019
Overall5food5service5ambience5

I just want to acknowledge the fact that DAVID was absolutely OUTSTANDING!!!! He said “you are not here for me, I’m here for you” and it boosted the experience to another level. My date and I were having a low key argument at the table (lol) and he continued to serve us as though we were in the finest of dining experiences in Italy. He was beyond kind, friendly, attentive and professional. We have been to other countries and have experience top notch service but to experience this here in RVA was phenomenal. He is an incredible server and the food as well as ambience were unmatched. Thank you all so kindly for the food and service. Highly appreciated and recommend 👍🏾👍🏾👍🏾 Food was great and had zero issues with our hostess seating us somewhere else that was not seated so closely to other patrons. Great times. Thank you all sooo much !

OT
Charlotte
1 review
Dined on October 19, 2019
Overall1food5service1ambience4

Waited 20 minutes but was not seated, and was told there was no guarantee when a table would be available. Not sure they fully understand the point of reserving a table.

MJ
Richmond
2 reviews
Dined on October 19, 2019
Overall5food5service4ambience5

Maggiano's is one of my favorite nights out with my grandson. The atmosphere is relaxing and the seating is comfortable. The food was excellent as always.

A
1 review
Dined on October 19, 2019
Overall5food5service5ambience5

had a great family time celebrating my son's 21st birthday

SS
1 review
Dined on October 19, 2019
Overall5food4service3ambience4

We had a great experience, but I'm not sure if our waitress was new or not-- she was ok, but not as warm and welcoming as our usual ones. We are long-time customers of Maggiano's, so this was a bit out of the ordinary. However, we had a nice experience overall. The food is always delicious and fresh at Maggiano's, and it's my absolute favorite restaurant. The food and dessert is always so tasty! We live all the way in the East End and don't mind taking the trip across town to experience this deliciousness.

e
1 review
Dined on October 19, 2019
Overall3food5service5ambience2

We are a very senior couple celebrating our 63rd anniversary. I had asked that we be seated in a booth.
We got there a little early and went to the bar for a drink and to watch the football game. Were not there very long and the remote flashed. We followed the hostess and she stopped at the steps and said we were being seated upstairs. Fifteen (15) steps is not good for seniors up and down! Husband is 90 and I am 80 years old. It seems to us that the hostess could see that we were seniors and would have seated us downstairs or at least given us the opportunity to say we did not want to go up those steps.
Hopefully this will not happen again as we love Maggiano's food.

OT
Richmond
11 reviews
Dined on October 18, 2019
Overall5food5service5ambience5

Very good food and service... You get a great amount of food for the price... We usually have to take some home. We enjoy Maggiano's everytime we go!

KO
Charleston
5 reviews
Dined on October 18, 2019
Overall4food3service5ambience5

My salmon was not cooked medium well they way I asked. The server did take it back and get me salmon cooked medium well. Lastly, I asked for my food to be boxed, the box was never brought back to me. Dinner started off great but think they were in a hurry towards the end to get us out of there. Beautiful restaurant tho:)

OT
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

It was our first time dining. The server was knowledgeable and efficient. We enjoyed our dinner, and the take home pasta was a pleasant surprise. Even though we have to travel from Western Chesterfield, we will be dining mor often.

OT
Richmond
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

Great steak and stuffed mushrooms! Will definitely be back!

LR
Richmond
1 review
Dined on October 16, 2019
Overall5food5service4ambience5

Excellent food, great for intimate dinners, large parties.

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