Maggiano's - Old Orchard
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Thursday, November 28, 2019
Absolutely frigging terrible. I don’t know what’s happened to Maggiano’s but I’ve had better (and much less expensive) meals at Olive Garden. I cannot explain how awful everything was. We were a party of 5, not one person enjoyed their meal. Sure, it was edible and we were starving but DAMN! Some of the worst fake Italian food EVER! Never again. Never. Never.
Birthday was requested but server did not acknowledge. Not a good experience with unfriendly staff.
Food was delicious & our server Juan Martinez was incredible & hospitable!
We had very poor service. The waiter kept forgetting to bring us what we asked or he asked us. We werent the only table the other tabkes around us you could tell by their faces, were disgustex. We had to remind him not once but twice. Then my salmon fish arrived undercooked. At that point we were ready to leave. We will never visit this location again! Schaumburg and vernon hills service so much better.
We (party of 5) came here to celebrate my birthday. Service was abysmal—we waited 40 minutes for drinks. Bathrooms were a mess—toilet paper all over the floor but none on the roll. When I gave my concerns to the manager, he simply argued that Maggiano’s was no longer a Lettuce Entertain You restaurant (it still shows up on their app) rather than address the issues. Lots of amazing Italian restaurants in Chicago area to choose from. Won’t be back.
Good food. Good service.
I had a very nice dining experience with the exception of being seated directly facing the kitchen...
I made the reservation for 8 the day before. There were only 2 of us who walked in first and I was glad at the fact that our table was ready and we were not asked to stay and wait for the group to be completed before sitting us down like what other restaurants do. Much appreciated!
excellent excellent server was great food great there were 20 of us i ore ordered and it was just great the server can make it or break it and she made it
thanks for making my husbands bday special
The veal was over cooked, the waiter was not the best at service. I was rushed through the process of dining. This is very unusual for Maggianos, which I would normally rate much better?
I mean, it's a chain. That tells you almost everything you need to know about the rating categories. It's boring but consistent. It's pleasant with the ambiance of a car dealership. It's a great value for portion sizes big enough to feed bears going into hibernation. It's loud and overbright. It's friendly. It's at the mall.
The food was amazing as always but the service was unusually slow for a Monday night - we were there for almost two hours just for dinner and dessert for two people!
Maggiano’s is a great place for a party, or just dinner for two. Reservations are highly recommended because they do get busy, but the service is excellent and I’ve never felt like I had a long wait. The Maggiano’s salad is the best.
We dined on a busy, but not crazy busy, Sunday evening. Our party of 4 ordered a family style dinner. After ordering, the service dropped off considerably. Our entrees came, but we didn’t have dinner plates to eat on. We immediately emptied two of the entree plates. It took at least 15 minutes for our server to ask if we wanted refills and then it took another 15 minutes to get the food. Needless to say, most of us were done eating by the time the additional food showed up. Really disappointed this visit. We’ve ordered family style many times and this hasn’t happened before.
The food was all very good, however, our server was a bit aggressive. The entire time we were there she made us feel rushed. We ordered family style and after finishing our appetizer and salad, I asked for more, to which she responded, “Well, you do know you have more food coming out”. She spoke to everyone at our table as though we were children. Every time she brought something to our table, instead of saying excuse me and moving a plate or the rack with the olive oil and sugar, she would demand that everyone at our table start moving things around. She just seemed very annoyed the entire time she was waiting on us. So much so, that we didn’t bother to order anymore food.
We were taken care of by one of the best servers ever. Hector was warm, efficient and helpful. We needed to get fed and out promptly to prepare for the marathon the next day. He went above and beyond. It was a great pre race spot.
Great service and food
my favorites lettuce restaurant!
service is always great and reservation honored.
We have dined at Maggiano’s often and usually always get good service. Our waitress this time was awful, we should have left when she kept coming by and said I’ll be right back...the service never improved. Food a good, hope this waitress will get some training
Excellent food and service, but always a little too loud
Service was slow for 3:45pm when they weren'tthat busy. My beef medallions were delicious. No veggies camewith it, so I then ordered a side Caesar salad which took forever to come. I was almost finished with my dinner by the time it came. The free crescent moon cookies that came for my birthday weren't good. Soft and not a good taste.
Justin our server was AWESOME and made the experiance even better.
Our family had a great time and the female manager stopped by to help with a gift card issue.
We were happy with the food, service and overall experiance.
Always excellent customer service from the hosts who are always very professional and nice to the servers who are outstanding. We’ve always had a wonderful experience at the Maggianos at Old Orchard in Skokie. It’s our favorite Maggianos. The food is always delicious. Loved the Cherry Crostata! The waiter recommended it. The only bad thing was I shared it with my husband. I wish I ordered my own!
The buy one-take one home is a great option that makes this restaurant truly affordable. We always take home the lasagna, as it heats up beautifully in the oven.
We were a party of 10 for a birthday celebration. Our server was on top of everything.....she was pleasant and ahead of any of our requests. Food is always good and hot. Love the free pasta deal!!
The chicken franchese is always very good. The accompanying Vesuvio potatoes could use a lot more garlic. The arugula salad with it, was perfectly dressed. Overall, a yummy meal.
Awesome place, awesome food, awesome service!
Can't ask for more!
We will be back! An old standby.
We had a 6:45 reservation and we weren’t seated until 7:15. The waiter put our order in and after 45 minutes the manager came out and said that they screwed up and that it would be out soon. Another 15 minutes went by and still no food. The manager came out again and said our dinner would be comped. The restaurant is looking old and unkept. The Maggiano’s salad was skimpy, the pasta was fair. To say the least we will never go back there again!
Poor service. 2hours for 6 of us just to have an entree. Then the credit card payment slip came it was 10% over the check. The food was just fair. I’m not planning to return.
Our server seemed a bit overwhelmed with the number of customers she was serving. She came just as our meal was served and asked how was everything looking and never came back to ask how our meal was. No mention or anything done for our 44th anniversary even though we had indicated it was that day.
12:15pm reservations seated immediately, restaurant was empty. Braised beef hash brunch item, too bad there was No Beef just few vegetables and plenty of potatoes. Disappointing! Otherwise food is generally food. Our server Zachary was prompt and most attentive. We’ve dined here many times before.
Service and menu is always dependably good. Plenty of parking. All in all a good place to eat and celebrate good occasions as we did last week.
Love Maggianos, excellent in every way. Good food, great location, nice ambiance.
Great food and service, did not get my Open Table Points
The restaurant was a little dark but was superb. Our waitress was extremely friendly and the manager went above and beyond to ensure our event was a pleasant one
First of all, our server was excellent. Sorry that I don’t have his name but he could t possibly have been sweeter second , the food was delicious. I had to ask for a take home dish right away to prevent me from eating every bite. Thank you for a great lunch!
A very busy night at Maggianos but Lily did a fantastic job!
Italian cuisine is my favorite and Maggiano's does not disappoint!
Great food with fantastic service! My wife and I absolutely love thhis place!