Maggiano's - Old Orchard

4.4
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4635 Reviews
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$30 and under
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Italian

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About

Welcome to Maggiano's Old Orchard, located in the Old Orchard Shopping Center off Edens Expressway & Golf Road. Our restaurant is a quick trip from the Double Tree Hotel & the Edens Plaza Shopping Center. Maggiano's 350-seat dining room is an ideal location for your next lunch, dinner, baby shower, or important client meeting.

So join us soon! We look forward to hosting your next business or family gathering.
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Private dining
Dining Style
Casual Dining
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Cuisines
Italian, American
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Hours of operation
M: 11:00 AM - 10:00 PM
T: 11:00 AM - 10:00 PM
W:11:00 AM - 10:00 PM
Th: 11:00 AM - 10:00 PM
F: 11:00 AM - 11:00 PM
Sat: 10:30 AM - 11:00 PM
Sun: 10:30 AM - 9:00 PM
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Phone number
(847) 933-9555
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Payment options
AMEX, Diners Club, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Steven Crane
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Catering
Maggiano's delivers! Just place your order, and we'll take care of the rest. All delivery orders include: table coverings, plates & utensils, a complete setup to keep the food warm throughout your event, party-sized pans providing generous portions for all of your guests. Please call 847-933-0955 to schedule your delivery. Orders must be placed by 7 p.m. for next-day delivery. Minimum order required. Delivery fee applies.
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Neighborhood
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Parking details
Mall public parking lot is also available.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Full Bar, Non-Smoking, Outdoor dining, Private Room, Wheelchair Access, Wine
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Private Dining

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What 4635 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.3
service
4.2
ambience
4.3
value
Noise · Moderate
94% of people would recommend it to a friend
5
4
3
2
1
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S
Chicago
16 reviews
Dined on November 2, 2019
Overall4food5service5ambience5

We checked in for dinner a little early (5:20 with a dinner reservation for 5:30) and were told they were cleaning tables and to just wait a few minutes and they would seat us. About 10 minutes goes by and they continue to seat people, I ask another host about our table and she says we will call you in a little bit. We wait about another 10-15 minutes all the while they continue to seat people, a couple comes in and checks in for their 5:30 reservation (late) and THEY GET SEATED! So now I go up to the host's stand and ask why they were seated before us, another hostess says we texted your number and you didn't respond. So I say you never told me you would text me, they then seated us and dinner was great and our waitress was great. I don't know what the mix up was at the host stand and yes they get very crowded for dinner but I'm still unsure as to why we were made to wait while they sat people and had open tables then to seat someone, who came late, before me! Then to not even acknowledge that they screwed up and only to say we texted you, so for that I would not recommend Maggiano's at Old Orchard and as of now I will no longer eat at that Maggiano's.

P
Chicago
69 reviews
Dined on October 30, 2019
Overall5food5service5ambience5

I have been to Maggianos a number of times and the food and service is always good. I recommend this restaurant.

AS
Chicago
1 review
Dined on October 29, 2019
Overall5food5service5ambience5

Excellent food and good service. Did the buy one take one home. Enjoyed it.

t
Chicago
46 reviews
Dined on October 27, 2019
Overall4food5service5ambience4

The food was great and only waited briefly to have my reservation honored. Waiter made an error on my bill; he found it and corrected it...in my favor. Correct amount hit my credit card and I will be back again.

SR
1 review
Dined on October 27, 2019
Overall3food3service3ambience4

Went on a Sunday, early evening, had a reservation. Appreciated we were seated right on time, servers were semi-helpful, food was pretty blah...not at all what we've grown to expect from this location. We usually go a few times a year to celebrate special occasions and this was the 1st time it was below our standards. Some of the food was cold and the presentation was sloppy... Restrooms were also gross, I went once before we were seated and took my daughter after our meal and both times the restrooms were dirty. My husband also took our son to the mens restroom and mentioned the restroom was dirty. I'm hoping the team at Maggianos steps up their game.. both in cleanliness and food prep- this location is so convenient but if it continues going downhill..I'd be more than willing to drive elsewhere.

OT
Chicago
1 review
Dined on October 27, 2019
Overall5food5service5ambience5

My Birthday Dinner.
Everything was excellent, great service and outstanding food.

F
Chicago
4 reviews
Dined on October 27, 2019
Overall5food5service5ambience5

Awesome location and the food was cooked perfectly.

OT
Chicago
1 review
Dined on October 26, 2019
Overall1food4service1ambience4

Service was very poor.

p
Chicago
11 reviews
Dined on October 25, 2019
Overall3food3service1ambience2

Waitress could have cared less about taking care of us

TT
Chicago
31 reviews
Dined on October 24, 2019
Overall5food5service5ambience5

We had the waiter named ZACK and he was terrific, what a nice young guy and to all of us old folks! Highly recommend this restaurant for a weekday lunch and ask for Zack. What a nice lunch. Thank you Zack

KG
Orange County
6 reviews
Dined on October 22, 2019
Overall5food5service5ambience5

Our waiter was wonderful and the food was great as always!

OT
Chicago
26 reviews
Dined on October 20, 2019
Overall1food1service3ambience1

Absolutely frigging terrible. I don’t know what’s happened to Maggiano’s but I’ve had better (and much less expensive) meals at Olive Garden. I cannot explain how awful everything was. We were a party of 5, not one person enjoyed their meal. Sure, it was edible and we were starving but DAMN! Some of the worst fake Italian food EVER! Never again. Never. Never.

WT
New York Area
1 review
Dined on October 20, 2019
Overall3food3service2ambience2

Birthday was requested but server did not acknowledge. Not a good experience with unfriendly staff.

SO
Chicago
3 reviews
Dined on October 19, 2019
Overall5food5service5ambience5

Food was delicious & our server Juan Martinez was incredible & hospitable!

ST
Chicago
1 review
Dined on October 19, 2019
Overall2food2service1ambience1

We had very poor service. The waiter kept forgetting to bring us what we asked or he asked us. We werent the only table the other tabkes around us you could tell by their faces, were disgustex. We had to remind him not once but twice. Then my salmon fish arrived undercooked. At that point we were ready to leave. We will never visit this location again! Schaumburg and vernon hills service so much better.

OT
Austin
5 reviews
Dined on October 18, 2019
Overall2food3service1ambience3

We (party of 5) came here to celebrate my birthday. Service was abysmal—we waited 40 minutes for drinks. Bathrooms were a mess—toilet paper all over the floor but none on the roll. When I gave my concerns to the manager, he simply argued that Maggiano’s was no longer a Lettuce Entertain You restaurant (it still shows up on their app) rather than address the issues. Lots of amazing Italian restaurants in Chicago area to choose from. Won’t be back.

S
Chicago
22 reviews
Dined on October 18, 2019
Overall5food5service5ambience5

Good food. Good service.

HB
Chicago
52 reviews
Dined on October 18, 2019
Overall4food4service4ambience4

I had a very nice dining experience with the exception of being seated directly facing the kitchen...

LG
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

I made the reservation for 8 the day before. There were only 2 of us who walked in first and I was glad at the fact that our table was ready and we were not asked to stay and wait for the group to be completed before sitting us down like what other restaurants do. Much appreciated!

OT
Chicago
136 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

excellent excellent server was great food great there were 20 of us i ore ordered and it was just great the server can make it or break it and she made it
thanks for making my husbands bday special

OT
Chicago
1 review
Dined on October 17, 2019
Overall2food1service2ambience5

The veal was over cooked, the waiter was not the best at service. I was rushed through the process of dining. This is very unusual for Maggianos, which I would normally rate much better?

K
Chicago
11 reviews
Dined on October 15, 2019
Overall3food3service4ambience2

I mean, it's a chain. That tells you almost everything you need to know about the rating categories. It's boring but consistent. It's pleasant with the ambiance of a car dealership. It's a great value for portion sizes big enough to feed bears going into hibernation. It's loud and overbright. It's friendly. It's at the mall.

JL
Chicago
2 reviews
Dined on October 14, 2019
Overall4food5service1ambience3

The food was amazing as always but the service was unusually slow for a Monday night - we were there for almost two hours just for dinner and dessert for two people!

A
Chicago
4 reviews
Dined on October 13, 2019
Overall5food5service5ambience5

Maggiano’s is a great place for a party, or just dinner for two. Reservations are highly recommended because they do get busy, but the service is excellent and I’ve never felt like I had a long wait. The Maggiano’s salad is the best.

LK
Chicago
10 reviews
Dined on October 13, 2019
Overall3food4service1ambience3

We dined on a busy, but not crazy busy, Sunday evening. Our party of 4 ordered a family style dinner. After ordering, the service dropped off considerably. Our entrees came, but we didn’t have dinner plates to eat on. We immediately emptied two of the entree plates. It took at least 15 minutes for our server to ask if we wanted refills and then it took another 15 minutes to get the food. Needless to say, most of us were done eating by the time the additional food showed up. Really disappointed this visit. We’ve ordered family style many times and this hasn’t happened before.

OT
Chicago
1 review
Dined on October 13, 2019
Overall3food4service2ambience3

The food was all very good, however, our server was a bit aggressive. The entire time we were there she made us feel rushed. We ordered family style and after finishing our appetizer and salad, I asked for more, to which she responded, “Well, you do know you have more food coming out”. She spoke to everyone at our table as though we were children. Every time she brought something to our table, instead of saying excuse me and moving a plate or the rack with the olive oil and sugar, she would demand that everyone at our table start moving things around. She just seemed very annoyed the entire time she was waiting on us. So much so, that we didn’t bother to order anymore food.

M
Chicago
13 reviews
Dined on October 12, 2019
Overall5food4service5ambience4

We were taken care of by one of the best servers ever. Hector was warm, efficient and helpful. We needed to get fed and out promptly to prepare for the marathon the next day. He went above and beyond. It was a great pre race spot.

OT
1 review
Dined on October 12, 2019
Overall4food4service4ambience4

Great service and food

D
Chicago
14 reviews
Dined on October 11, 2019
Overall5food5service5ambience5

my favorites lettuce restaurant!
service is always great and reservation honored.

OT
Chicago
5 reviews
Dined on October 6, 2019
Overall3food5service2ambience4

We have dined at Maggiano’s often and usually always get good service. Our waitress this time was awful, we should have left when she kept coming by and said I’ll be right back...the service never improved. Food a good, hope this waitress will get some training

S
Chicago
10 reviews
Dined on October 6, 2019
Overall4food4service4ambience3

Excellent food and service, but always a little too loud

DD
Chicago
21 reviews
Dined on October 6, 2019
Overall3food3service3ambience3

Service was slow for 3:45pm when they weren'tthat busy. My beef medallions were delicious. No veggies camewith it, so I then ordered a side Caesar salad which took forever to come. I was almost finished with my dinner by the time it came. The free crescent moon cookies that came for my birthday weren't good. Soft and not a good taste.

o
Chicago
3 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Justin our server was AWESOME and made the experiance even better.

Our family had a great time and the female manager stopped by to help with a gift card issue.

We were happy with the food, service and overall experiance.

Thanks Justin!

l
Chicago
22 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Always excellent customer service from the hosts who are always very professional and nice to the servers who are outstanding. We’ve always had a wonderful experience at the Maggianos at Old Orchard in Skokie. It’s our favorite Maggianos. The food is always delicious. Loved the Cherry Crostata! The waiter recommended it. The only bad thing was I shared it with my husband. I wish I ordered my own!

EB
Chicago
4 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

The buy one-take one home is a great option that makes this restaurant truly affordable. We always take home the lasagna, as it heats up beautifully in the oven.

X
Chicago
128 reviews
Dined on October 4, 2019
Overall4food4service4ambience3

We were a party of 10 for a birthday celebration. Our server was on top of everything.....she was pleasant and ahead of any of our requests. Food is always good and hot. Love the free pasta deal!!

r
Chicago
34 reviews
Dined on September 29, 2019
Overall3food3service4ambience3

The chicken franchese is always very good. The accompanying Vesuvio potatoes could use a lot more garlic. The arugula salad with it, was perfectly dressed. Overall, a yummy meal.

B
Chicago
15 reviews
Dined on September 29, 2019
Overall5food5service5ambience5

Awesome place, awesome food, awesome service!
Can't ask for more!

OT
Chicago
1 review
Dined on September 28, 2019
Overall5food5service5ambience5

We will be back! An old standby.

BS
Chicago
2 reviews
Dined on September 28, 2019
Overall1food2service1ambience2

We had a 6:45 reservation and we weren’t seated until 7:15. The waiter put our order in and after 45 minutes the manager came out and said that they screwed up and that it would be out soon. Another 15 minutes went by and still no food. The manager came out again and said our dinner would be comped. The restaurant is looking old and unkept. The Maggiano’s salad was skimpy, the pasta was fair. To say the least we will never go back there again!

Tweets by Maggiano's - Old Orchard