Maggiano's - Old Orchard
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T: 11:00 AM - 10:00 PM
W:11:00 AM - 10:00 PM
Th: 11:00 AM - 10:00 PM
F: 11:00 AM - 11:00 PM
Sat: 10:30 AM - 11:00 PM
Sun: 10:30 AM - 9:00 PM
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We checked in for dinner a little early (5:20 with a dinner reservation for 5:30) and were told they were cleaning tables and to just wait a few minutes and they would seat us. About 10 minutes goes by and they continue to seat people, I ask another host about our table and she says we will call you in a little bit. We wait about another 10-15 minutes all the while they continue to seat people, a couple comes in and checks in for their 5:30 reservation (late) and THEY GET SEATED! So now I go up to the host's stand and ask why they were seated before us, another hostess says we texted your number and you didn't respond. So I say you never told me you would text me, they then seated us and dinner was great and our waitress was great. I don't know what the mix up was at the host stand and yes they get very crowded for dinner but I'm still unsure as to why we were made to wait while they sat people and had open tables then to seat someone, who came late, before me! Then to not even acknowledge that they screwed up and only to say we texted you, so for that I would not recommend Maggiano's at Old Orchard and as of now I will no longer eat at that Maggiano's.
I have been to Maggianos a number of times and the food and service is always good. I recommend this restaurant.
Excellent food and good service. Did the buy one take one home. Enjoyed it.
The food was great and only waited briefly to have my reservation honored. Waiter made an error on my bill; he found it and corrected it...in my favor. Correct amount hit my credit card and I will be back again.
Went on a Sunday, early evening, had a reservation. Appreciated we were seated right on time, servers were semi-helpful, food was pretty blah...not at all what we've grown to expect from this location. We usually go a few times a year to celebrate special occasions and this was the 1st time it was below our standards. Some of the food was cold and the presentation was sloppy... Restrooms were also gross, I went once before we were seated and took my daughter after our meal and both times the restrooms were dirty. My husband also took our son to the mens restroom and mentioned the restroom was dirty. I'm hoping the team at Maggianos steps up their game.. both in cleanliness and food prep- this location is so convenient but if it continues going downhill..I'd be more than willing to drive elsewhere.
My Birthday Dinner.
Everything was excellent, great service and outstanding food.
Awesome location and the food was cooked perfectly.
Service was very poor.
Waitress could have cared less about taking care of us
We had the waiter named ZACK and he was terrific, what a nice young guy and to all of us old folks! Highly recommend this restaurant for a weekday lunch and ask for Zack. What a nice lunch. Thank you Zack
Our waiter was wonderful and the food was great as always!
Absolutely frigging terrible. I don’t know what’s happened to Maggiano’s but I’ve had better (and much less expensive) meals at Olive Garden. I cannot explain how awful everything was. We were a party of 5, not one person enjoyed their meal. Sure, it was edible and we were starving but DAMN! Some of the worst fake Italian food EVER! Never again. Never. Never.
Birthday was requested but server did not acknowledge. Not a good experience with unfriendly staff.
Food was delicious & our server Juan Martinez was incredible & hospitable!
We had very poor service. The waiter kept forgetting to bring us what we asked or he asked us. We werent the only table the other tabkes around us you could tell by their faces, were disgustex. We had to remind him not once but twice. Then my salmon fish arrived undercooked. At that point we were ready to leave. We will never visit this location again! Schaumburg and vernon hills service so much better.
We (party of 5) came here to celebrate my birthday. Service was abysmal—we waited 40 minutes for drinks. Bathrooms were a mess—toilet paper all over the floor but none on the roll. When I gave my concerns to the manager, he simply argued that Maggiano’s was no longer a Lettuce Entertain You restaurant (it still shows up on their app) rather than address the issues. Lots of amazing Italian restaurants in Chicago area to choose from. Won’t be back.
Good food. Good service.
I had a very nice dining experience with the exception of being seated directly facing the kitchen...
I made the reservation for 8 the day before. There were only 2 of us who walked in first and I was glad at the fact that our table was ready and we were not asked to stay and wait for the group to be completed before sitting us down like what other restaurants do. Much appreciated!
excellent excellent server was great food great there were 20 of us i ore ordered and it was just great the server can make it or break it and she made it
thanks for making my husbands bday special
The veal was over cooked, the waiter was not the best at service. I was rushed through the process of dining. This is very unusual for Maggianos, which I would normally rate much better?
I mean, it's a chain. That tells you almost everything you need to know about the rating categories. It's boring but consistent. It's pleasant with the ambiance of a car dealership. It's a great value for portion sizes big enough to feed bears going into hibernation. It's loud and overbright. It's friendly. It's at the mall.
The food was amazing as always but the service was unusually slow for a Monday night - we were there for almost two hours just for dinner and dessert for two people!
Maggiano’s is a great place for a party, or just dinner for two. Reservations are highly recommended because they do get busy, but the service is excellent and I’ve never felt like I had a long wait. The Maggiano’s salad is the best.
We dined on a busy, but not crazy busy, Sunday evening. Our party of 4 ordered a family style dinner. After ordering, the service dropped off considerably. Our entrees came, but we didn’t have dinner plates to eat on. We immediately emptied two of the entree plates. It took at least 15 minutes for our server to ask if we wanted refills and then it took another 15 minutes to get the food. Needless to say, most of us were done eating by the time the additional food showed up. Really disappointed this visit. We’ve ordered family style many times and this hasn’t happened before.
The food was all very good, however, our server was a bit aggressive. The entire time we were there she made us feel rushed. We ordered family style and after finishing our appetizer and salad, I asked for more, to which she responded, “Well, you do know you have more food coming out”. She spoke to everyone at our table as though we were children. Every time she brought something to our table, instead of saying excuse me and moving a plate or the rack with the olive oil and sugar, she would demand that everyone at our table start moving things around. She just seemed very annoyed the entire time she was waiting on us. So much so, that we didn’t bother to order anymore food.
We were taken care of by one of the best servers ever. Hector was warm, efficient and helpful. We needed to get fed and out promptly to prepare for the marathon the next day. He went above and beyond. It was a great pre race spot.
Great service and food
my favorites lettuce restaurant!
service is always great and reservation honored.
We have dined at Maggiano’s often and usually always get good service. Our waitress this time was awful, we should have left when she kept coming by and said I’ll be right back...the service never improved. Food a good, hope this waitress will get some training
Excellent food and service, but always a little too loud
Service was slow for 3:45pm when they weren'tthat busy. My beef medallions were delicious. No veggies camewith it, so I then ordered a side Caesar salad which took forever to come. I was almost finished with my dinner by the time it came. The free crescent moon cookies that came for my birthday weren't good. Soft and not a good taste.
Justin our server was AWESOME and made the experiance even better.
Our family had a great time and the female manager stopped by to help with a gift card issue.
We were happy with the food, service and overall experiance.
Always excellent customer service from the hosts who are always very professional and nice to the servers who are outstanding. We’ve always had a wonderful experience at the Maggianos at Old Orchard in Skokie. It’s our favorite Maggianos. The food is always delicious. Loved the Cherry Crostata! The waiter recommended it. The only bad thing was I shared it with my husband. I wish I ordered my own!
The buy one-take one home is a great option that makes this restaurant truly affordable. We always take home the lasagna, as it heats up beautifully in the oven.
We were a party of 10 for a birthday celebration. Our server was on top of everything.....she was pleasant and ahead of any of our requests. Food is always good and hot. Love the free pasta deal!!
The chicken franchese is always very good. The accompanying Vesuvio potatoes could use a lot more garlic. The arugula salad with it, was perfectly dressed. Overall, a yummy meal.
Awesome place, awesome food, awesome service!
Can't ask for more!
We will be back! An old standby.
We had a 6:45 reservation and we weren’t seated until 7:15. The waiter put our order in and after 45 minutes the manager came out and said that they screwed up and that it would be out soon. Another 15 minutes went by and still no food. The manager came out again and said our dinner would be comped. The restaurant is looking old and unkept. The Maggiano’s salad was skimpy, the pasta was fair. To say the least we will never go back there again!