What you expect from a tea room, was very disappointing. I understand it’s Mother’s Day but how can you serve buffet style food at a tea room that contains chicken Alfredo pasta, bacon wrapped dates, cauliflower, just two different mini open faced sandwiches to choose from and a few other things. When the waitress mentioned it was buffet style with the most popular food items on their menu, I was slightly in shock from what I saw. I was assuming that at least if the bite sized sandwiches and scones weren’t gonna be served on the tiered trays, that at least those same mini sandwiches and scones would be there in the buffet trays. Every hour the buffet was re-filled with one item. First they brought out some cooked fish which we only saw on other peoples plates, and then bruschetta type sandwiches. Which not only weren’t there when we came, but by the time other people came, the egg sandwiches and some olive looking ones that we had were gone. My mom has been here for a bridal shower before and continued to rave about this place, however this experience was pretty unpleasant to say the least.
We arrived on time having made a reservation. We were told it was first come, first served and they did not check a reservation list but took anyone who came in and seated people according to what tables became free. They were very disorganized.
After 45 min we were seated in an industrial looking room- no flowers or touches for this Mother's Day special celebration at $100 per person. We were told tea and scones would be brought to our table and we could go to buffet for our meal. We talked for 15 min or so- no scones or tea- so we went to the buffet. There was almost no food left, no desserts at all, no eggs or other dishes and no plates! We waited a bit but no food arrived.
We walked out and went to the Royce Room at The Langham Hotel and for $105 per person had one of the most spectacular brunches we've ever had.
Madeline a Gardens by contrast was absolutely terrible. Will be telling all my foodie friends to avoid the place.
Made a reservation for mothers day, however we never got seated. They were clearly understaffed and unprepared. When we arrived for our 11am reservation there were at least 20 people stuffed inside waiting. There was no check-in, people were just being seated randomly. After about 20 minutes we left to find an alternative location.
"Below Zero star" "Thumbs down" for Madeline Garden Bistro & Venue management. Reserved a week ago on 04/28/18 for a birthday celebration on 05/06/18 at 1 pm through Open Table. Received confirmation online and by text right after the reservation, the day before and on the day of the event. Replied yes, confirmed to all these 3 texts. Got there 10 minutes early and was told no more table available. Staff said our reservation was made yesterday on 05/05/18 so they don't have a table available for us. Showed staff the confirmation online and on my phone. Staff went away, came back and said he rechecked and told us "yes, you did reserve on 04/28/18". So, the staff offered either the front patio with people coming in and out without privacy under the hot sun or an abandoned, dusty, dirty, so-called "cafeteria" with no air-conditioning to seat our party of 9. Staff tried to talk to the manager (a Chinese/Asian guy) earlier but he did not care and left hiding, leaving the staff to handle us. My husband checked inside and there was an empty table already set up. Staff said it was reserved for a party at 2:30 pm and refused to give the table to us. We were asked to wait for another table which people were still eating and chatting, with no sign of leaving the table soon. My husband suggested the staff to let us sit at the empty table and move us when the other table is available. The staff refused and left us waiting. My husband asked again if we could at least order food first so our guests would not starve by the time we have the table available. Reluctantly, the staff eventually let us sit at that empty "reserved" table at 1:35 pm. We did get moved at 2 pm to another table. We all finished eating before 3 pm. When we passed by that "reserved table", not even one person showed up. We were thinking, if the staff let us sit at that empty table promptly at 1 pm, we would have already finished before 2:30 pm. Lesson learned: at least call the place to confirm before going.
Lovely tea once again at this lovely spot! The children’s tea was so thoughtful. We all enjoyed our food and the service was exemplary. We will certainly be back!
My first time at Madeline Garden Bistro. I came here to celebrate my birthday. I loved everything about it. We had one host walk us to our table and was very friendly. Our waiter was also very informative with the menu and any questions we had. He even helped us take pictures =). We got two princess tiers and one brunch to share with 5 girls. That was enough food for us to get decently full. I loved the decor and would totally come back.
The server was friendly and informative. Quaint location.
Cute venue but really lacking service. Took a very long time for any server to come and bring water to the table. Only 4 adults and charged gratuity without telling us and was not notified with reservation or on the menu.
Great for High tea and simple lunch beautiful decor
It's a great hidden gem in Pasadena. Located in a historical building the ambiance was great inside or out. First time there and was pleased. The menu could have been a little more extensive on food and flavor of tea options. Great place for a special occasion
My friend suggested going here for lunch or high tea, and we both decided to have brunch from the regular menu. It was delightful; the setting was sweet and quiet, the food was lovely, and the scones before our meal were warm, light, and delicious. Great place to meet a friend for a weekend lunch or brunch!
This was a surprise for my wife. She enjoyed the location and food. We would return again.
Lovely New Year’s Eve dinner! Fantastic ambiance. Delicious food. Very romantic venue. Can’t wait to go back for afternoon tea.
The decor is simply stunning. However, we were a bit disappointed by the food. It was not so great tasting, to be quite honest. Also, the portions were really tiny and this is coming from a modest eater (female size 0).
Another thing I could not help but notice was that personnel was very nervous. We could not figure out why, because everything seemed to be in order around us and the service was good. My guess is therefore an overly dominant cook or manager, however I do not know that for certain.
One of my favorite spots in LA! Truly unique and absolutely enchanting. I can never decide if the atmosphere and decor are my favorite parts or the high tea it's self. It's a true high tea with a wide arrange of cold, hot and milk teas. And the food/deserts that come along with the tea are always fantastic!
The service has always been lovely with me. And always accommodating. Even when I make a last minute reservation. I've taken everyone I know here. Even done business meetings. If I could go there every weekend I would! If you're looking for a wonderful real high tea experience, I highly recommend!!
Had high tea with a friend on a weekday afternoon. It's a nice place if you'd like to have a high tea experience. We were one of two parties at the place so it was very quiet and the waiter was readily available.
The food was devine! The service exceptional. Loved joining my two girlfriends to celebrate a special birthday. We had dinner and its was fabulous.
I thought High Tea would consist of sandwiches along with the desserts instead they were a lot of fish dishes that did not complement the tea the atmosphere was great but the food which was the chefs choice I did not enjoy
We were celebrating the holidays and greatly enjoyed the Royal Tea service!
Despite the eccentric décor, even the men of our party of retirees enjoyed brunch at Madeline's. The food was good as always, although the serving of scones seemed smaller than in the past. Only problem was the amplified harp music overwhelmed the room.
Please be sure to confirm that the grand salon is available on the day of your tea, do not assume. Our group was placed in a small room to the side the day of our tea because they had booked the salon for a party and a wedding afterwards.
I can't write a bad enough review for Madeline Garden. Horrible is too kind a word. I urge you t stay away.
Service was very slow, I had to remind the hostess three times of my name before she could sit us down it appeared as if she had forgotten who I was even though there was no one waiting to be seated. The quality of the food is not worth the price however the most frustrating thing was how slow the service was.
Lovely French decor and vibe. Beautiful garden seating too
The room was too stuffy. Otherwise the overall experience was good.
Good food good service, really nice place
My first experience!!! Fabulous food, great service! I highly recommend the high tea! What a lovely time had by all. Great for special occasions!
Traditional and delicious menu. Scones are delicious, if not a little small. Will definitely return!
I was disappointed, Made reservation for mother's day dinner but, found out that they don't serve dinner on mother's day, they only served Hi-tea menu for mother's day. Real upset for their decision, It's also high price for eating Hi-Tea in mother's day.
I took my mom there because we had had a pretty good dinner experience. I had expected brunch to be better, it was way worse. The service was extremely slow (which I kind of remembered before, but slower this time). The Eggs Benedict was dryish and hard english muffins under it. Eggs were over cooked. My mom's quiche looked like they precut the pieces and then heated them up in the oven. It was dry on the outside and wasn't good on the inside, and my mom isn't a picky eater. We went there for the ambience because I knew she would love it. Not again for breakfast. Might give it another chance for dinner, but you can't eat the ambience.
Came here for Pasadena Restaurant Week and thoroughly enjoyed our experience. Blown away by how the rooms were decorated and the great food. My wife loved the pot of lemon ginger tea she ordered. Started off with a roasted beet salad which was very nice and had plenty of beets. For our entrees, my wife had the Chilean Seabass while I had the lobster risotto. Both were delicious. We shared a tiramisu that was a tasty end of our meal. Service was top notch, friendly and attentive. We will definitely be back to try out high tea.
This is a very adorable place. Nice food. Very attractive to female guests.
Beautiful Parisian decor. Love it.
This is a lovely place for afternoon tea. The setting comfortable with a beautiful fireplace.
Overall we had a bad experience. Service was late.. Dressed code of the staff is funny for fine dining. Food quality is good, quantity sucks. If you expect to eat, forget it. You... Sample...that's all. It's was cold environment without heat. Now the atmosphere was great.. It can become an amazing restaurant. Really. But it needs people that know about Maitr duties and fine dining. You can't charge 130$ for peanuts. Ultimately people won't come back. Think of that. Good luck because you need it.
We did not have great expectations and knew it would be a basic experience, and were willing to give this a try as the place looked really charming. We got a wobbly table that they were not able to fix, to which they finally said, "well it is the table itself and not the floor being uneven so we cannot fix that”. We got another table. 20 minutes later someone asked if we wanted something to drink and we ordered a bottle of white wine, which came to the table already opened. We were not offered a taste, it was just poured onto chilled glasses (no, it is not beer, but still the wine glasses were chilled).
After half an hour of being there somebody took our order. Ten minutes later another waiter brought a salad to the ladies dining next to us (which were already having the salad they had ordered) They mentioned it was not theirs and the waiter asked us if we wanted to eat some salad. We declined, and asked where our food was.
We had decided to leave at that point, but we could not find anyone to bring us our check to pay for the wine so we could go somewhere else, when at the 1 hour and 15 minute mark our soups showed up (they forgot to bring our appetizers). The food was there so we decided to go ahead out of convenience more than anything, but when I saw that the $26 cup of lobster bisque I got was cold, watered-down Campbell’s soup, that was it. We took on the monumental task of getting the check for the wine, which after a few minutes they decided not to charge us for. We left and went to have dinner at a lovely place the ladies sitting next to us recommended.
We wanted these people to succeed; we were more patient and understanding than we should have been. The lack of training, communication and inexperience was evident from the moment we arrived and we should have not wasted that much time at that place. They bit on more than they could chew and are certainly not prepared for especial occasions like a Valentine’s Day dinner celebration like this.
I brought my sweetheart to Madeline Garden as a surprise Valentine dinner date. She fell in love with it before I even walked her through the gate, and said it was a perfect choice. We were seated at a small table for two right in front of the lit fireplace, which architecturally is one of the impressive focal points in the room. It was a prix fix dinner so the choices were limited, but the selections for us ended up being just with some of our favorite foods. She had the rib eye and I had the salmon. The portions were light, but perfectly satisfying. The harpist quietly played as we ate - the volume of the music was soft enough to have a conversation, but still loud enough to gently fill the two story high room. Service was attentive - and when I asked about the history of the building we were entertained with some intriguing stories by Virginia Olive Hoge, who has earnestly researched and written a brief summary of the elusive history of the Cheesewright Studios Building. She gave a copy of her summary to each of us. The couple seated at the small table next to us then inquired as to what was on the paper we had just been given, which segued into an enjoyable conversation with them. Gratuity of 20% was included in the bill, but we were told about it when we received the check. We were not rushed to leave, but by the time we did leave we had been treated to an evening that will now remain a favorite Valentine memory for both of us. Madeline Garden is a lovely place well worth trying!
Great food and great services. May be the weather there is not many people there.
I will try to bring our family and try their branch in the weekend.
Historic architecture. OTT décor. Very friendly service. Excellent brunch.