I had booked online using OpenTable for 5pm to celebrate my friends birthday and asked for the table to be on the patio
I called earlier to be sure we were on the patio as I had booked online, the gentleman (Randy) said it was no problem
When I arrived, I was rudely told by a girl at the hostess stand that there were no reservations under my name and that there were no reservations on the patio because there was a special event taking place that evening on the patio
I gave her my name again and while she checked her notes again I realized my friend was already sitting outside on the balcony and went to join her
We enjoyed a nice dinner and had good service and stayed for about 2 hrs
The whole time no one was ever seated on the patio side that I had requested and was assured was available
Maybe someone needs to be clear about your setting arrangements ( what is the patio, balcony etc)
This was disappointing as there are not alot of nice outdoor spaces to enjoy a meal in Victoria and we considered your patio a good option.
The view is amazing, day or night. Our server was friendly and helpful. The food was outstanding; imaginative and fresh. Will definitely go again.
it was mother's day and i had a reservation which the hostess could not find. we were seated at one of the worst tables in the restaurant before i asked to move to a different one. my mom waited the entire time for a cup of coffee. all three of us had eggs benedict. not once did anyone ask how our meal was. All 3 of us were sick to our stomach after we ate at LURE. it was a disappointing experience. i would not recommend this place to anyone.
Our experience was fine although there were a number of issues.
When booking I was asked three things.
1) preferred seating, which I responded to
2) special orders, which I answered one Celiac
3) occasion, I answered Birthday.
When we arrived I mentioned that we booked on line and requested particular seating, I was told that you were highly booked and was shown to the corner booth at the top back.
Once seated and given menus I said that I was Celiac and was told that the "G" meant that you could make those items gluten free.
When we mentioned that it was our friends 101st birthday the waitress said "oh wow Happy birthday.
The last time we dined for lunch (without booking on line) was her 100th birthday and the experience was much better. we were sat at the window, the waiter was very help, that time we were brought bread as well as gluten free bread shortly after being seated, and a birthday dessert was offered to our Centenarian friend. The bread and birthday dessert was not offered this time.
So overall our experience was little different to a causal dinner experience. I wonder as to the purpose of answering questions when booking if they are only to be ignored or over looked. I had expected more. Fortunately the company and conversation was such that our friend did not notice the issues that I have spoken of.
Had a great time. Our server was excellent and the food was wonderful. The Lure Express for lunch was great - wonderful soup! We lucked out and had fabulous weather so a beautiful view of the inner harbour. Thank you for a great birthday celebration.
Very good, lovely location and attentive but not overbearing staff. Just right!
We came in after the times colonists run. We heard that the micros computer system had gone done and the staff at Lure handled it with flying colours. You could see that they were extremely busy but they were taking care of everything seamlessly. The food was amazing!! If for no other reason, check this place out for the beautiful view. Not a bad seat in the house! We will be back for drinks on the patio soon!!
Wonderful? Great service and attention to my one guest’s food restrictions.
Great family get-together. Sarah, our server, was very friendly & efficient. Little disappointing with desserts. Would Visa again.
Most excellent food and cocktails! Super service and attentive staff. Highly recommend.
Food was quite delicious. Tons of options to chose from and a beautiful view! Will be coming back.
Great everything!! Service was very nice, very accommodating to even the pickiest eater in our group.
Lure was a great, intimate spot. Talk about a view! I highly recommend going in the evening to see the sunset and all the buildings lit up, it was beautiful. The food and service was up to my expectation as well. 10/10.
What a great experience! I had never been to Lure before. I loved the incredible panoramic view of the harbour. Great food, great atmosphere, great service, amazing view! I highly recommend it!
Delicious, 5* at least! Will definitely go again. Great, friendly service, sure, but the food was incredibly delicious and the presentation was picture worthy!
Although the service and atmosphere were great, the food was not alluring. The food was unacceptably salty. I can’t believe the chef hasn’t considered the “too salty” comments of the other open table diners. I should have taken a closer look at the comments prior to making the reservation.
Great end to a fantastic day in Victoria.
Great Service-great host and great waitress. Good food. Lovely atmosphere. Easy Parking.
All four of us were very impressed.
The ambience was especially attractive since we arrived in daylight and segued into a beautifully lit evening harbour scene.
The food and service was excellent. The scenery was beautiful. However, the surrounding floor especially around the nearby booths was absolutely filthy with what appeared to be a lot of varied food crumbs mixed in with dust and dirt. As it happened the Director of Hotel Operations was also checking the surrounding area and as she became aware of it was also appalled at the debris scattered about.
Great view of waterfront from
lounge and restaurant. Pub food not so great-calamari too salty and batter not crispy. Charterie platter- very simple with packaged deli meat.Cocktails tasted like it used mixed powder instead of advertised fresh juices. Cocomojito , my 4th drink, actually tasted fresh and delicious. Breakfast menu was a better selection and was tasty.
Rated as 4 star for ambiance and location and friendly staff. Pub food could definitely use a change.
Beautiful view. Food was delicious. Service was great. Friendly server.
Celebrated Valentine’s Day at Lure. The food, atmosphere and service was great, didn’t feel rushed and they spaced out the bookings so it didn’t feel to packed. The food was really good but nothing to write home about, we knew about the 3 course Valentine’s Day menu and though it was good I would have expected better for a $160 bill.
Amazing waterfront views from this restaurant. We went on Valentine's Day and had excellent service from all the staff. Food was excellent - options were not something we would ordinarily select and were very pleasantly surprised with the flavours. Definitely recommended.
I have a "beef" with Open Table. I made my reservation 2 weeks prior to our family gathering through Open Table. It was confirmed. I called Lure 2 days prior to our family birthday to confirm the time, date and numbers. I was told that all was good. Then, on the day, I called to add 1 more person (making it now 9 people) and was told that I did not have a reservation but they could accomodate us. Imagine the stress of possibly having to explain to 9 people that our special event was cancelled or moved because they lost our reservation. Although we will be back, I am now leary about Lure's reservation system and will be calling to make the reservation and confirming the day of.
Beautiful view, delicious food and attentive staff. Wonderful.
Hosted a dinner for ten guests (many of which from out of town.) We all loved the view and the ambiance of the space. Was seated in a great location for all guests to converse. The food and drinks were enjoyed by all and were served at the appropriate times to enable us to meet our after dinner commitments. Highly recommended for group dinners.
Great food and drink, great service, beautiful location.
Had dust in my salad.
The server was not a nice person to talk with.
My client’s meal was up to par with a lovely beet salad and edamame starter.
I ordered the Steelhead entree. My meal was NOT up to par and well below the Delta Lure standard.
The steelhead was rubbery, the sauce tasteless and VERY salty, the meal was lukewarm and substandard on every level.
I did talk privately to our server, after the meal to express my disappointment in the meal.
She did not offer any compensation in any way and again I did not want it to be the focus of my meeting with my client present so I just left.
Staff needed to be more attentive to their customers
Dinner was great. There was a vegan dish available for me. The food was delish. The service was attentive without being intrusive. The view of the harbour and lit Christmas tree made the evening very romantic.
Excelente lugar, la vista a la bahía impresionante y mejor lugar para convivir con los amigos de viaje
Food ranged from good (mussels) to dry and tough (chicken). The service was okay - our server was pleasant but inexperienced. Setting is beautiful with stunning views of the harbour. Restaurant is comfortable and tastefully decorated.
Birthday and xmas
Service was slow and food was mid-grade. We were a few minutes early so our table wasn't ready. The host sat us at the bar which was fine but we were required to settle at the bar before moving to our table a few feet away. We had to then carry our drinks and belongings to the table and wait for our mediocre meal to arrive. Definitely a disappointment for such a lovely location.
It was a good dinner with good food and drinks in a very enjoyable atmosphere. The only thing that I think as an improvement it is the number of servers. We had a good service from our waiter, but sometime it was a hard to talk with him because he was busy with some many tables he had to take care of.
The view is the best part of the visit. Food was good but not great. I was disappointing that the menu was more tavern (burgers, sandwiches, and pizza) than a nice restaurant. Nice cocktails but nothing special on food menu.
I was very disappointed in that I had ordered a cake with happy 17th anniversary on it and we did not receive a cake very very disappointing
Food was good tasting. Sable fish dinner was expensive but worth it, good portions. The halibut and chips was a good value and batter excellent.