Service was horrible, food was worse (and mine was cold and congealed by the time I got it). Wait time was absolutely unacceptable and went unexplained. No apologies, as if business was as usual and nothing was awry. Guests at other tables actually left after trying to get the attention of ANYONE who worked there ... but they did get free chips and salsa which was actually the only good thing that Lula had to offer ... so lucky them.
Awesome as always!
Its always a winner and a go to for getting together with friends
This was some of the worst food I have had, I don’t know why the restaurant had looked so good in reviews. The food was bland, I had chicken with fat in it, the waitress brought everything out wrong. Just overall not a great experience.
My family loves coming here for a fun family dinner on the weekends. Been coming here for years and it never disappoints.
Outstanding food! The best fajitas I have ever had!
Good Mexican food, great Margueritas, service was outstanding due to our manager-waiter Raphael!
We were really looking forward to this dinner, and ended up very disappointed. Our booth was way too small for 6 people, our waitress made one excuse after the next, it took 55 minutes to get our dinner, and only one of us actually enjoyed the food. Oh and the cocktails are served in oversized shot glasses, so that was the final straw.
I'd been here a few years back but hadn't returned prior to now and now I wish I had! They were absolutely slammed yet our server did a phenomenal job attending to us, making sure our order was accurate and not making us feel rushed. Food was terrific, try a variety of the margaritas! It can be a bit expensive if you come from out of town, but it's nothing vastly different from other restaurants in the area. I will definitely be back!
Food is always great. I forgot to specify that I wanted red sauce on enchiladas, but my dining companion graciously swapped with me.
We always love Lula. The food is great. So are the drinks;
thanks to Rafael. The atmosphere is lovely. It’s hard not to enjoy Lula.
This is a place I describe to my friends and colleagues as THE place with the BEST Mexican food away from Mexico. Kudos to the person that made selection of the menu and cocktails. Some of those dishes are very hard to cook anywhere away from Mexico. This is not the stereotype of fast Mexican food, nor the overrated Tex-Mex food style. You can pick any option of the menu and you will have a great experience. For Mexicans living away from Mexico, this place will make you miss home. For drinks, if you are up to something different, nice and unusual, try the guava margarita. This is not the common "slushy" style drink. This place is my mandatory stop when visiting good L.A.!
The food was excellent, but overall it was a bit pricey.
I have enjoyed Lula's for as long as it has been open. Wonderful menu, great margaritas. Even better now that that are many vegan options as well. Love the ambience. It's always fun and delicious!
I hadn't been here for years, so I thought we would get reacquainted. They had great options for me (I am gluten free, dairy free and meat free). I will definitely be back soon.
Lula's is a regular spot for our family. Food always fresh, delicious tequila drinks and fast and very accommodating service and staff.
Fun place with bright colors and strong Mexican feel. Watching the food come out from the kitchen is fun since it's all so gorgeous. The shrimp fajitas were good. My shrimp taco didn't fit inside the tortilla, so hard to hold and eat. I asked for 2 more tortillas and they came out piping hot.
Very disappointing. The service was very very slow. It took about twenty minutes to get our food. One of the dishes was terrible and not as described in the menu. The rice was cold and the black beans were as well.
The strongest margaritas in west LA. The chips are fresh and warm. Great salsa, chicken mole and also vegetarian options. Wonderful waiters.
If you are looking for a chain Mexican restaurant with a No. 8 combo, don't bother. This is not the place for you. The food here is authentic -- and delicious. There are several vegan choices and healthy options. We have been to this restaurant dozens of times and had a party on the back patio. We never have been disappointed. The menu was just changed, and one of our favorite dishes was eliminated. Still, there is something for everyone.
Great classic Mexican food! This place doesn't have anything particularly unique or crazy on their menu, just very solid staples of what you would want from a great Mexican restaurant. Tons of margarita options, great combination meals, and a very causal and fun atmosphere and the servers are super nice. Would definitely recommend if you want something affordable but still "nice" for a Santa Monica restaurant.
colorful and fun neighborhood place with outdoor space. It's less noisy outside and has a relaxed, easy atmosphere. The food is good at moderate prices.
Will definitely go again. Food was excellent great margaritas
Dinner for 7 - we were seated on the patio. It was bright and lovely. Service was excellent. Food was hot and every bit of it was good. Their guacamole is the best I've had. Wonderful Santa Monica gem. We go here often when visiting LA.
Great service. We had waters, tortillas and salsa the moment we sat down. Great margaritas and good selection of Mexican food. It was quite loud, though.
Great CA Mexican food, fun w good service
Soooo disappointed with the chicken mole - great mole but over cooked chicken. Surprised since it had it before there. Otherwise, great food and service.
unfortunately, the atmosphere is far better than the food. The servings are oversized and not authentic at all. Very disappointing. The wait staff is friendly
We had terrible service. Terrible. They didn't take our order for 45 minutes. Our food came as much as 15 minutes apart. Some food was great, some food came stone cold. They didn't refill drinks or clear plates, yet there was waitstaff standing around and chatting. It was terrible.
They always make you feel special and taken care of!
Pro: They did a great job accommodating my large, loud party. Con: No fajitas on the weekend, what's up with that.
Good Americanized Mexican food for the price, great location in SM.
Good food. I had the chicken tostada, was good and filling. I enjoyed it.
in our 3+ years of using OpenTable, this was the first time that the restaurant completely ignored the OpenTable system and did not hold a reservation for us. The host made it sound like they routinely ignore OpenTable. I recommend you remove them from your list as they do not abide by the OpenTable rules.
We arrived st 7:30 & didn't leave until 10pm which was shortly after we were served. At the time of ordering our food.....which took quite a long time, we were told that the kitchen was backed up. We asked how long it would take. The server didn't know & said they weren't short handed...they just got backed up. Over an hour passed. The server was not attentive. We kept asking if we could order an appetizer...or any food. The response was that it wouldn't come out right away because they were so backed up. Eventually the place cleared out and we still hadn't been served. It was well over an hour before we were served. We ate quickly and left. The food was delicious, but the experience was dampened from lack of service and attention considering the delay. Very disappointing. Eva use we love their food. If they were that backed up, they should have advised upcoming guests. Very poor handling of the situation.
The service was terrible and the food was ok.
Food was a bit pricey but portions are large. We had a group of eight that they tried to jam us in at a table meant for six people. We sat on the patio where the chairs were flimsy and the space was crowded. Server did not do a good job explaining the food or portion sizes. Pork was very dry.
Lula is always great.
The chicken mole was a bit dry. I have eaten here 4 times. This time was my least favorite.
The service absolutely awful. Took us at least 45 minutes to get our drinks. When we asked a waitress about it she basically responded "that's the way it is. We're really busy". Our waiter was very apologetic but didn't comp our drinks. They offered us a free dessert which would have taken another hour to get to us. They ended up giving us 25% off, which was less than the cost of drinks. Good food, nice wait staff, TERRIBLE service, and they really didn't handle it appropriately. I won't be back again. That's for sure.
Live in the neighborhood and was quite disappointed. I had tried this place during the taste of main street and was not impressed but we thought we would give it a go. It was so loud in the backroom that I couldn't hear the person sitting in the next room. The food was marginal and we had to flag down someone for water. We will not be going back to this place. Such a shame, really wanted to give it the benefit of a doubt despite the yelp reviews.