Thank you for a wonderful evening with my family, able to talk, relax, and eat good food
The service was uneven, the staff seemed confused and untrained. Bottled water was just left at the table, shared appitizers were just dropped at the table and we had to move glasses around to make room. The rest of the meal was delivered in the same haphazzard manner. We've been to the Hollywood location and they are night and day different...
When there with a group of 9. Excellent service.
The food was pretty good but they load most dishes up with raw onion and cilantro -yes, I know it's a Mexican restaurant. But we requested No onion or cilantro and it was clear they put it on, re-read the order and then removed it by hand. Very disappointing. raw diced onion isn't something you can easily avoid once it's on the dish.
We wanted to eat here and made a reservation and when we arrived it was CLOSED. No explanation, the tv was on inside but the door was locked and no one responded to knocking. It would have been nice to at least put a note on the door or something. They've lost a loyal and once happy customer.
Black Bean cheese enchiladas and the arachera tacos were very good Michelle was our server and did a fantastic job!!!
This restaurant is going downhill. They used to serve real champagne and excellent quality food. Now it is like a glorified Taco Bell.
Some of the most disorganized service I have ever experienced, but not unexpected since no employee older than 21 years. Worst service I ever had at any Loeria grill. This is to be expected due to over expansion of this much respected restaurant. Will it be the next daily grill or gaucho grill. Worsening food due to lack of control at too many spots
Food was delicious, drinks on point. Went for Father's Day... Had Enchiladas Suizas, my fav.
I realize they are trying to be "gourmetish" with the mexican food; however, I believe it was a bit too much on that end. I expected a little more mix of some traditional mexican food. I did not quite enjoy my meal. I'll give it another try some time.
Worst service ever!!! Not to mention they didn't have Agua fresca or mango micheladas, was expecting way more from this place. The black beans taste burn. Asked the host for a set of utensil comes back with just a fork😑 no knife or napkin. Very disappointed.
Love Loteria Grill! The food is always excellent. Santa Monica has a nice patio on the promenade. Great place for quality tacos and a michelada.
The food itself was good but the inattention by servers and the noise level despite the lack of patrons, did not make it a pleasant experience. I won't be returning.
They were understaffed for of all days, Valentines Day!!
I was not impressed. The two items I was looking forward to were removed from the restaurant menu but not removed from the menu on Open Table. The tacos were cold, the salsa was bland but the Cesar salad was great.
The food was so-so, the wait was ridiculous even though I had a reservation. I came with a large party for my birthday celebration and the staff did not sing happy birthday while it was requested of them to do so. There were issues with the bill and pricing for everyone's items. I wouldn't recommend dining here.
Quality food, good location. Vegetarian options as well. Winner.
Our server was really fun and accommodating to our growing group. Their margs were delicious, made from scratch and not too sweet. Food was really tasty, tortillas tasted really fresh. The portion of guac seemed awfully small, but the salsa that come with it was really good, so that made up for the small portion.
Brought my college graduation party here over 15+ people including a handful of kids. The restaurant is beautifully themed and very spacious as well as the service was wonderful! The food was good but it did seem like a needed more flavor. Overall I loved my experience here.
Great service, but mediocre and overpriced mexican food. Our waitress was amazing but had an uncomfortable moment with another server who thought we had taken his groups' table.
Margaritas are good as so is the happy hour. Stay away from everything else on the menu.
The food was inedible and the waiter was horrible. My children order nachos, which were a congealed mass with just a few chips around the edges to give the appearance of nachos. When one member of our party asked about the specifics of a drink, our waiter could not even describe it. He literally shrugged and said, "I don't know what's in it, but it's good." When I asked for a check with an entire table of untouched food, he did not even ask if everything was alright. I guess this is his reality and he's seen it before!!!
Pretty informal and on the promenade. Service is friendly and efficient. Food range from good to blah. My traditional snapper ceviche was a minuscule portion of fish swamped in a watery tomato salsa--not much flavor not much hear. My fish entre with tomato, capers and onions was good but not great. Pretty descent and inexpensive house Mexican wines was a plus.
Visited this lovely place for mother's day. Love the environment. However, food took way too long to come out. And when it did, it was completely wrong and not as tasteful as it looked. Wouldn't recommend this place for the food. Drinks were great.
We went on Mother's day and perhaps that was the problem. The waitress was terrific but the food wasn't ery good. Eggs and steak overdone. Yes-we sent one dish back. I'm used to the one in the Farmer's Market which is great but this one was not up to the same standard.
It was Valentine's day and when we showed up for our reservation were told it would be about 40 min. They claimed they had over 100 tables and that backed up the kitchen. It would seem that they would know how to manage a large surge better. We decided to stroll down the promenade and wait for them to call when our table was ready. Within 5 min they called. We were seated in the bar area (an indoor/outdoor area) that was very noisy. There were 4 other tables vacant and they stayed vacant for quite a while. Not sure how that equated with their initial "40 min wait".
Still enjoyed their food with our out of town guests. Yummm
I live in the 'hood so I go here a lot. They used to let me bring my dog, which was nice.
The unique offerings are what attracted me to try them for Dine LA. Also liked the inside/outside design of the restaurant. Service was the best as I described in the private note to the restaurant. I will just add that I hit the jackpot getting Jesus as my server! Eating there made for a fun, tasty experience and I don't get up north very often (I live in South Bay) but will certainly go again to try the regular menu which I checked out while I was there.
My family and I have been big Loteria fans since first going to the little stand at the Farmer's Market many years ago. Their food has always been unique and delicious. I was so happy when they opened a restaurant in Santa Monica, where I live. While the food remains amazing, the service at the Santa Monica location has declined tremendously. After having had a bad service experience there 6 months ago, we contacted the owner, who assured us that he would look into the problem. We decided to try one more time when our son was in town and really wanted to go. The restaurant was not crowded at all. We ordered their delicious guacamole and three ceviches as appetizers and then ordered posole soup, and of course their amazing tacos for our entree. We waited at least 25 minutes and then only two of us got our soup. We had to find the waiter to bring the third, and reminded him about our appetizers that had not arrived. Then a few minutes later, before finishing our soup, the entrees came - no appetizers, and my son's order was incorrect. It took ten minutes to find a waiter to tell him. We then waited another 10 minutes - still no appetizers. Finally we got up and told the waiter, and he brought them. They never brought my son his correct order, and we had to tell the busboy twice to get our waiter to give us the check. Sadly, as much as I love their food, we will never return, and I think we are not the only ones who feel this way.
So, this place is average - and that's about it. Average. Not bad. Not great. Average. The menu is oddly laid out and a bit confusing until you figure out the gist which is choose a vessel (taco, burrito, lettuce wrap, etc.), pick a number (1, 2, or 3 tacos or 1 burrito, etc.) and choose a protein filling (carnitas, chicken, shrimp, etc.) and then figure out if you want anything additional like rice, beans, salad, etc. Odd, but ok. I get it. We ordered the QUESO FUNDIDO - a baked and Toasted Oaxaca and Jack cheese with salsa Verde Cruda, onion and cilantro with corn tortillas. It was good but a bit odd as it was so oily and difficult to cut through the cheese as it coagulated. I had the one taco (lettuce wrap version) with carne deshebrada - braised, shredded beef w/ guacamole, salsa Roja de Chipotle, onion and cilantro. Pretty good - but a bit mushy in texture. I also had one lettuce wrap with cochinita pibil - Achiote and Citrus-marinated Pork, Citrus-Pickled Red Onion and Chile Habanero. Also good, a bit of heat (which I like) but also mushy in texture. Overall the experience was fine and the staff was nice and if you happen to be shopping on the promenade and want Mexican food, this place will satisfy your needs but if you are looking for anything more superior - seek it elsewhere.
We love Loteria. The chicken mole tacos are so bomb and try the jalapeño margarita too! I drive a great distance to visit this restaurant because I love the food and the vibe. Can't say enough good things about this place.
Delicious inventive tasty upscale Mexican food from this chain. They know what they are doing. Wide variety of dishes with new flavors.
I know Loteria's food from the Farmer's Market location. This is the same menu in a restaurant setting. Our table had the guacamole, chips, and salsa all of which were excellent. The tortilla soup is thick and flavorful. My wife had the carnitas, which were perfectly executed. I sampled the red snapper ceviche which tasted much like a Mexican seafood cocktail - sweet, slightly spicy, fresh, crunchy with tender pieces of very fresh fish. I had the chicken mole. There are as many moles as there are Mexican grandmothers who make them. This is one of the best - rich, dark, complex, smooth. The juicy chicken is literally smothered. Ordinarily, this is a plating negative to me, but not here. Come here for the mole.
Loteria Grill has a prime location on the Santa Monica Promenade, and offers tasty Mexican food. My family enjoyed the chicken quesadillas as well as the chicken nachos. Nachos are offered in two sizes and the large portion should definitely be shared. The service was very good and prices reasonable considering the restaurants location.
Good food, fine service, comfortable partially outdoor setting. Fair prices. But portions are too large. I would prefer a slightly lower price and portion sizes that do not encourage overeating.
Although it's a bit loud the food and experience was worth the trip. We would go back again.
I made 2 separate reservations at Loteria over the past 3 weeks. My GF and I finally ate there the 2nd time. The problem is that the restaurant failed to hold a table on the outer patio so we could sit outside with our dog, despite the fact that I specifically asked for an ouside seat each time in my reservation. The 1st time, I even spoke to the manager and clearly informed him that we would be coming with a dog. We were offered sincere apologies and a 25% off coupon for our inconvenbience the first time around, but had to leave to eat elsewhere. This second time, we had to wait for 25 minutes past our reservation time for an outside table to open up. We did, however, receive very good treatment from our server.
Having been to lunch at the Loteria in Studio City and truly enjoyed both the atmosphere and cuisine, I was surprised to find the Santa Monica branch to be inferior. The meal was completely underseasoned and tasteless. Instead of their pick-your-protein/style/sauce option, I had the skirt steak and my friend had the carnitas, both specialty plates. Can't recommend either dish. (In fact, the side dish of zuccini reminded me of food in a nursing home.) We actually left quite a bit of food on the plates -- not because we weren't hungry but because it wasn't worth eating. Two lunch meals and two margaritas plus tip was $90. Nope. Not returning.
I had friends in from out of town and they wanted a place to sit where they could people watch. Unfortunately, it was the day after Labor Day so the Promenade was quiet. The food was fine. Nothing exciting. Basically cooked by line-cooks and not chefs, but for Mexican. that might be a better thing!
Complete booked out- we were sitting directly on the bar, next to the kitchen- it was a great experience because we watched the cooks how the prepared the meals for the guests.
No puedes encontrar un restaurante con mejor comida Mexicana que Lotería y por lo mismo precio. Mi recomendaciónes son los nachos y taquitos. Al restaurante, cuando los machos son súper buenas, las salsas encima cambiare la textura de los chips después de poco de minutos. Creo que sería mejor sí pongáis las salsas al lado. También, mi horchata tenía una porcentaje de agua más grande como me gusta.
Después de todo, la experiencia era súper buena y mi amigo y yo lo disfrutemos muchísimo nuestros reunión en Loteria.