We've dined here in the past and have been pleased with the food and service. However, this recent visit was an exception. Even though we had reservations, we had to wait to be seated. After we were seated we waited a LOOOOOONG time and had to go find a server/hostess before our order was taken. (The couple at the nest table had waitted over 40 m inutes after ordering to be served.
This was a bad experience. I kn ow they can do better.
my husband and I have been dining there for Valentine's Day for the past 7 years or so. We've always enjoyed the pre-selected menu with accompanying alcoholic beverage selections. The food has always been excellent. This time although the food was delicious, I had to send back my scallops, the most expensive entrée, for being barely room temperature--not even warm. they were also dry as though they had been sitting under the warming light too long. The service was frenetic with young women actually running. They were lovely young ladies but running is for the school yard. Sedate, adult service was missing. No refresher water, no bread until we asked for it, no one seemed in charge. The dessert was dry, crusty and difficult to cut. And it was cake! So sorry that we had a negative visit. No charge for the scallops per staff, but would gladly have paid had the dinner been up to par. We wish the chef well as we do want success for your beautiful restaurant.
I love the restaurant. I've been here before. The only negative comment is that we came for a Valentines Day dinner reservation and only found out that the advertised V-Day special was cancelled after we were seated and handed the regular daily menu. At that point I thought it was a little too late to change our minds (and reservations). I'll be back for dinner again however I will always question the next time a special is advertised.
Nice experience but was disappointed we had made the reservation for a special menu and told when we got there it was not being offered
I picked Cielo's because they advertised a special Valentine's Day menu. We arrived early and were seated promptly, but it was a long time before a server came to our table. I asked about the Valentine's Day menu and was told it was not being offered because "they were short handed" - huh? How does being short handed cause a menu deletion? All of the staff seemed disorganized and confused. The service and food were both mediocre. I don't recommend Cielo's and I don't plan to return.
We had lunch before an afternoon movie. Very quiet as there was only two other couples having lunch. The lunch menu was a bit limited but the bahn bin sandwich was delicious. The waitress was very attentive and accommodating. We have found our afternoon destination and will most certainly will return. The covered patio, next to fire, was very nice.
Lovely ambiance. We ate inside, but I'd love to go back in better weather and eat al fresco. Shaved Brussels sprouts Caesar salad was exceptional, as was the beet salad. Short ribs entree was excellent but not phenomenal. Husband said his grass-fed steak was good but not amazing. No desserts at our table. Service was good. Overall a great meal. We will definitely go back.
The 2 male waiters were on que. The 3 female waiters were not. We got the adjacent tables 2nd course as our first course. We also got the adjacent tables main course which was not what we ordered. Last year we went to Cielos and upon seeing the special menu for the evening...had a drink and left. We knew to ask about the special menu prior to arriving this year and decided to see what the "popcorn lobster" was about. We expected something other than popcorn spread over the lobster dish. Appetizer was not inspiring. Soup was cold. Ice tea was great. From my years of dining at Lodge on the Desert I expected the place to be very busy...it was not. Which tells me the chef needs to go. Lodge on the Desert is a very romantic place...but the fare in the dining room needs a change in hopes to bring back the clientele it once had and a wonderful hotel and dining room ambience are not lost.
Food was good! Service was awful! We waited 30 minutes until we got our drinks. Waitress kept leaving in the middle of our order. Usually service is excellent at this restaurant.
Visiting Tucson and looked for a quiet, non-chain restaurant near our hotel. What a great find. We loved the ambiance of Cielos. Was escorted to a table near the roaring fire on their lovely patio setting. Enjoyed surveying their eclectic menu of choices. Service was great and the best of the night was the Spanish guitar player who came to the tables and played relaxing music while we ate. What a pleasant surprise and wonderful experience. We plan to visit again the next time we are in Tucson