Despite several phone calls and emails requesting special pre-arrangements, literally NOTHING that I asked had been done or considered. The staff knew nothing and management wasn't present on the property upon opening. Service was kind but at a glacial pace. Food was good but again, took forever even though the place was deserted. Portions are half of what they used to be. No offer to adjust my bill accordingly (for a large party)--had to ask them to do something to compensate me. Poor management. If they continue on this track, they will be out of business in a year. It's really too bad--it has tremendous potential.
Very disappointing. No valet parking and no convenient parking. Restaurant was relatively empty but we still waited to even be acknowledged by wait staff. Our waiter was nice, but it was his first night on the job and he had not been adequately trained. As an example, when we asked for Sangria, he was unsure whether they served it. The food was bland and overall poorly prepared. I wanted to like this restaurant as much as the one was in the space previously, but unfortunately did not.
Great food, but service is slipping more often than not
Service was unattentive, slow, bordering on unfriendly. The food was barely warm by the time we got it but we were afraid to send it back since it took over an hour to get. We'll not be returning.
Great as usual.
We tried Luna Loca as the previous restaurant in this location had been quite good. We were disappointed. The food took a long time to arrive and then 2 of 3 of us received the wrong meal. The food was lukewarm at best. Maybe it was because we went earlier in the evening and the kitchen had just not really warmed up yet but there was only a few tables and they seemed overwhelmed.
While a certain level of music is nice, the music upon arrival from the live band was so loud as to drown out the conversation from my wife and I, it was not really energetic noise, just a band playing loudly, the guests were subdued probably beaten into submission by the noise.
The food was fair but it took a long time to get and by the time it had arrived it was cold. I was disappointed. The price was typical for Tex-Mex, and while some of the food was a bit different, the slowness of service and the cold food made for a less than enjoyable evening.
My wife and I went on saturday night and it was great,just make sure you sit in the Bar area and not the other because people bring their kids for some reason. :)
Very nice staff, awesome music
We arrived on time; there was no one to greet us; a wait staff came and seated us next to the only table in use in the restaurant. From there on the food and service was very good.