Hmmm ... when the Four Seasons first opened in Westlake Village the food and staff were outstanding. The building, however, looks like it belongs on an east coast university campus or metropolitan hospital. The mix of Craftsmen and Japanese styles along with the very traditional decor make the Lobby Lounge feel dated and out of place in this Westlake Village neighborhood where the architecture tends to be Spanish style tract homes.
As to the Lobby Lounge itself, it is a good room for a quiet conversation where you can linger with family, friends or business associates. The service is attentive and non-intrusive which is appreciated. The view is wedding standard nothing especially breathtaking. Unfortunately the tables and chairs are worn and tired and I noticed that our table glass was smeared and water marked. Not Four Seasons standards that my guest and I are accustomed to seeing.
The food was good, but not exceptional. The soups we ordered were favor full, but her flatbread pizza was tasty and my grilled Avocado Salad was tasty but not a show stopper.
This Four Seasons needs a make-over from start to finish. The new coffee bar at the entrance of the hotel is contemporary, but is fighting with the overall decor. If the entire hotel takes a step in this direction it would be an improvement. I would love to make this a go to destination again, but it isn't standing up to the price point, and there are far better places in the area for food and atmosphere if you want a lovely celebration restaurant or just an every day lunch.
Lovely restaurant! Friendly service, everyone had a smile and very accommodating. Best part is that there's room from one table to the next, so it can be quite private.
Excellent service and outstanding food. Live music on Saturday was phenomenal! Highly recommended!
We always enjoy a lovely dining experience here. The staff are so welcoming and accommodating. The fresh, delicious and tasty menu items are never disappointing. The Lobby Lounge is a favorite dining choice of ours!
Wonderful place to celebrate a birthday. Lunch prices are affordable and food is delicious.
Great food and service
We have returned many times and always have a grest meal. The staff is always gracious and we have seen one everytime we return. She remembers us and is very friendly. Very delicious desserts, even one that is a chocolate pudding made with avocado. It was far better than it sounds.
This was a dual birthday celebration and I knew the ambiance of the Lobby Lounge would be perfect, especially with the waterfall view.
Julio greeted as exhuberantly and directed us to a table for 2. However, I mentioned I was hoping for a waterfall view and he immediately whisked us to a much larger table without any hesitation. He checked with us periodically to make sure we were comfortable. SO NICE to have caring service.
Philip our waiter was excellent as he answered our
dining questions. Homemade wheat bread rolls for my veggie patty was a delightful surprise. Again personal service was excellent and so was the food.
Birthday cup cakes were served and enjoyed (thank goodness without the sometimes customary birthday song) Wonderful afternoon and look forward to return visit. The holiday decor in the lobby was beautiful, especially the crystal chandelier over the Christmas tree.
Our “Christmas Feast” consisted of 1/2 sandwich, small pumpkin soup, small creme brule for $22.
Were told it was a Plated menu, with flank steak options, etc. for about $35.
This was a snack menu.
For $150 my mother and I basically shared a sandwich, and my husband had 3 half-dollar sized “tacos”.
They were cleaning the room for the next service, we assumed, and felt rushed and uncomfortable.
Very disappointed. :-(
Very disappointed in the dinner and service. Used to love the Four Seasons, but the service has diminished and the food is mediocre, especially for the price. Went for Christmas Eve. The first waitress that served us just left and we had difficulty getting attention. A table next to us had two giant poodles laying on the floor. I love dogs, but not when they bark! Maybe they were"comfort" dogs!
Dinner was a buffet that was sub-par and very expensive. Was charged full child's buffet cost for one slice of pizza eaten by my child.
My dinner at Lobby Lounge was excellent with the special Mercato Italiano Italian buffet special. The selections were numerous, not too fancy but very well presented and tasty, and the service and ambience were quite nice. It was a perfect dinner evening for a final night of a 2 week stay at the excellent Four Seasons Hotel Westlake Village property.
Our Anniversary dinner on 11/19/'17 (exact day) was just SUPERB. Rhonda (the FABULOUS Hostess) greeted us with a wonderful, warmth, graciousness and professionalism that was just perfection. Our initial server (Travis) wasn't feeling well so Phillip Bates took over and was EXCELLENT....... terrific personality, professionalism and attentiveness that made the evening (in addition to our OUTSTANDING dinner), even BETTER!!!! Our Anniversary evening could NOT have better. THANK YOU VERY MUCH.
Bobbie & Randy
Lobby Lounge visit for lunch on our arrival was excellent! The food was delicious and enjoyed the 1,2,3 lunch combination with the tomato fennel soup, half adobe marinated chicken club, and small chocolate pudding. As customary with the entire restaurant and hotel, all servers and management were efficient and courteous. I always enjoy my daily breakfast here, but the lunch was just as fantastic and highly recommended!
Dinner was( good, all meals were enjoyed, just not wow factor use to having at 4seasons
I love the 1-2-3 Lunch Specials at the Four Seasons Lobby Restaurant. The choices are really great, especially for vegans like me.
The services is impeccable, and the view of the waterfalls is pacifying.
I love going here for business meetings.
It's the Four Seasons! If you know the name, you already know it's high-level service and above average dining. The service was amazing...as the manager checked on us a few times and even brought us a complimentary desert to try. There was live music and the atmosphere is so great! Even with music you feel like you're in your own world and can visit with your dining guests.
Adam Michaelson was a big hit on vocals and keyboards. The food was delicious as ever!
Food was great, but service was a bit slow. Quiet and perfect to talk over a business lunch.
Amazing service. Beautiful view of the waterfall and pond. Delicious food and wine. Loved the Iconoclast chardonnay, the grilled octopus flat bread, and the halibut. Will definitely be going back.
Extremely disappointing-tried to like but just not up to the class of other Four Seasons-Hostess a bit snippy-waiter nice but continuous mistakes-
We came here for Mother's Day and had great service with great food. The view is very pretty which is another reason we chose it. The tables are spaced well so you don't feel crowded at all. It's classy, but not stuffy. We will be back again, for a special event, or just a nice evening out.
We had a great time visiting friends.Everything went smoth.The dinner experience was great.
Everything was wonderful. Except, I ordered the Branzino, and it was a little piece of fish about the size of my two fingers atop a few strands of arugula. This was not a meal.
Such a fantastic Experience. ALL the food was perfect.
Our server was lovely too! I would definitely go back!
The quality of the food is not as great as you would expect from a nice hotel such as the four seasons. The steak was bland and not too exciting at all. The service seemed to be lacking as well.
Wonderful restaurant with excellent service. They couldn't have made my mother's celebration of the birthday more special. She felt like a queen! Everything was delicious!
Really enjoyed our dinner with unexpected live entertainment. Service was excellent
The lobby restaurant is a lovely setting. We went after the spa, but didn't feel out of place among business people, ladies luncheons, etc. The menu is a bit eclectic. I had the salmon salad previously (which was very good!) , but decided to try the turkey burger this time. Mistake! Very dry, no condiments, and too tough to eat which was unusual for a turkey burger. It tasted like it was frozen but I have no idea if it was. Only ate half, but I was full enough so I didn't complain (I'm sure they would have been happy to bring me another option). My friend had the poke salad which was good but the dressing was too spicy so otherwise also too dry. She added soy sauce which was ok. I'll go back but probably stick to something new.
Disappointed: room feels musty and dated, portions too small, no bread plates brought, tea not refilled
Average food, nice service. If you are staying at the hotel and don't want to leave, then it's ok to go there. But living nearby, I wouldn't go to dinner there again. Too many other, better, restaurants at that price point.
Wonderful for a family Christmas lunch including grandparents with hearing aids and teens/college kids. Varied menu, reasonable prices, attentive staff, and we could all hear each other at an 8-top.
The food was just mediocre at best. Pricey for what you received. Last year the pizza was brought to your table as well as bread and a antipasto starter. Now it was serve yourself and no bread. Salads were not remarkable. The main dishes was lamb, salmon, fish and chicken. Overcooked. The dessert bar whipped cream and raspberries and blueberries, a cake, some kind of a cream dessert, last year they had a ice cream bar with wonderful choices. Way overpriced. Very disappointing.
Unique and delicious variety of appetizer and salad options. Lovely presentation.
I felt truly pampered! The meal was delicious and beautifully prepared. The chocolate cake was delicious.
Ordered a beef tenderloin and it came very over cooked and not medium as ordered. The service was so slow that no one bother to check between the time we received our food and the time we asked for the check. This is seriously the Four Seasons- lol.
We love going for lunch as it such a pretty hotel with views of the garden below. The menu needs updating for fall/winter.
The food at the seafood bar (Sat nights) was excellent. Great variety, fine balance of flavors, fresh and well-cooked—especially for a buffet!
Our server, Caitlyn, was one of the best I have ever had. Her knowledge of the food, options, and especially her attention to detail on our cocktail orders, made us quite happy.
Gorgeous view and dining room. Excellent service.