As part of restaurant week, my fiancé and I wanted to try Level 31. I knew that our overall experience would be wonderful at such a place. It was the complete opposite. I felt that we received the "discounted, restaurant week, you're not important" service.
Our waitresses were nice but not professional, and I was thirsty toward the end of my meal because we didn't get refills on our water. The steak was not hot, so dry, so bland, and not the least bit tender. The sugar snap peas were stringy and I suspected they were undercooked. The waitresses even forgot to give us our desserts; we were waiting for 30 minutes! Meanwhile they were giving wonderful, attentive service to the two tables behind us. I finally asked about our dessert. Forgetting we were doing the restaurant week special, they asked, "Wait, you guys ordered dessert?!" I was extremely disappointed. Even MORE so when I saw the $12 service charge on our ticket that wasn't deserved, but we had to pay it.
We also went to the Highlands as part of restaurant week, where we received EXCEPTIONAL service and had an amazing experience. I will never be returning to Level 31, nor will I be recommending it to others. We wasted $80, and I'm kicking myself for it.