- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Excellent food and service! Definitely will go back.
The hanger steak and ponme frittes were terrible. The steak was tough and not well flavored. The fries were not fresh either.
The onion soup was mediocre at best.
The fried calamari were good.
The waitress was too busy, thankfully the manager compensated for her short comings.
My wife’s birthday
Food and service here are always top-notch. Staff were accommodating to our specific needs.
Food, table service, atmosphere, location are all outstanding.
One of my favotite places in Bal Hasrbour.
The only issue I had was your hostess Tuesday night, she was snarky, condescending, and downright unpleasant with attitude.
I am referring to the taller woman at the desk that night, she should be terminated.
To reiterate, the food, my server was excellent.
Delicious food and excellent service.
Outstanding service during these times of staff shortages
Great service great food & waiter.
When 1of the main courses was delayed after the others were served we were advised and then offered a dessert on the hous. Thus turned around our experience with a wonderful end to the evening!
Muy bien como siempre! Un poco demorada la comida pero entendemos que es porque había demasiada gente :)
Both food and service excellent
My birthday was amazing with the special attention of the manager Hector and his special desert! Food is amazing as usual! My guests were very happy with the special Champagne treat! Many thanks❤️❤️❤️
Loved the place and location! Excellent service and food. We will definitely go back.
Good serve, nice environment and reasonable prices
Our waiter was not friendly nor did he check on us one time.
We had a wonderful time. Service was great overall and we love the foos. We had oysters and Crystal champagne for starter
Great food and atmosphere.
I am very patient given covid and knowing that places are short staffed and impacted. But this was just about not caring at all - we sat for 30 minutes before we had to ask to at least to get water. - tables were empty and there were plenty of servers - all talking and standing around at the back and not looking at tables.
Other tables got fresh bread from a basket - we were ignored despite twice asking for bread. They finally brought on a plate - stale and dry - not the fresh bread we saw served to other tables from a full basket to choose from.
We ordered a bottle of wine / 4 entrees/ 4 coffees and 1 dessert - a healthy tab for lunch.
Coffee was served in a cup that had pieces of salad stuck to the outside of it dirty. After trying to get someone’s attention - about 10 minutes - they went and replaced with a clean cup but never brought cream or a spoon. After another 10-15 minutes finally got cream - for a cold cup of coffee.
Dessert brought with no spoons - asked - but never got - so finally got up and went and got clean forks from an empty set table.
Not once was there any excuse or ‘I’m sorry”.
Finally flagged down someone to bring the check.
For the record still tipped 25% of bill because it’s the right thing to do despite the treatment we received.
Not sure I’d come back again.
Always wonderful service And amazing food.
Staff always professional but new manager Olivia and her team knocked it out of the park last night
Le Zoo remains a favorite restaurant of ours in Bay Harbour. Reception and service is attentive. Menu selection is classic and remains consistently well plated and flavorful. The Moules Frites is a dish my husband and I order all the time. Good wine selections as well. We continue to return here whether for a light meal or full course options.
It was very busy but we had a great waiter who made the experience perfect. This restaurant is always one of our favorites. I felt the food was not as perfect as usual; maybe everyone was too overwhelmed and short staffed.
Chicken pillared that I have eaten there for years came out raw with traces of red in the meat! Salad wilted. Took 40 minutes to get the food to only return it and leave. Very very disappointing NOT recommending this restaurant and it used to be a wkly visit.
Second time eating here and the food was amazing both times! Everything is perfect.
A bit pricey but brunch (best French toast ever!) & service was excellent, only the view of the parking lot diminishes this experience.
Always very good food and amazing oysters. Service couldn’t be better 🥂
Foie gras to sweet,escargot tasteless.The rest was great.
Amazing service!!! Waiters were always passing by our table and checking in and making great menu suggestions. 10/10 would recommend!
Food was fantastic. It was crowded but our waiter Oscar was awesome & the management team stepped in to help where needed.
Good Food, good attention, the best onion soup in Miami
Worst experience ever. Sewer water started coming out from under our table. They moved us to another table but the water kept coming. The King Crab was partially frozen and tasted like nothing. They messed up part of our main dishes and two of us had to sit and wait while the others ate. We spent the entire lunch smelling the sewer water coming on our feet. They didn't even offer us a desert as an apology. NEVER coming back to this restaurant.
Food was terrific. Service ok. Wait staff leaned over and across us a little too much and my son’s birthday candle was brought out in a single raspberry, which seemed tacky and cheap. A scoop
Of ice cream or even a single madeleine would have seemed more gracious given that he didn’t order a dessert.
Amazing ambient, very nice service, food was really good (except for the calamari) great to visit on a special occasion! A bit pricey but worth it!
Food was very good. Service was average or perhaps a level below. Had to ask for bread, water, our drinks
It was not that busy. No one was rude it just did not seem like it was a high-priority to have a high grade of service. No real complaints but the service was just average which you would think that it would be better at the posh Bal Harbour mall
Always delicious food and wine. We love to order the truffle pizza to share and then the burger and mussels as mains.
Everything was delicious. Our waiter was terrific. But I expected the manager to be more visible and attentive to the patrons needs. At times he was no where to be seen. It would be nice if he interacted to ensure all was fine.
Wonderful dinner and great service!
Our service was slow last night. The waitress was very nice. Burger too well done and we always get it.
Great service last night. Food is fresh and delicious!
Le Zoo is rated 4.6 stars by 1287 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.