Our special occasion was to celebrate two Birthdays. 4 of our guest flew in (2 from Louisville, KY and 2 from Va Beach, VA) and to enjoy the event at your winery. (PS Both flights were in excess of $700 per couple.) We were "very disappointed" when we were alerted "on the day of our event" that our party was "restricted" to just the upper dining because of a wedding event. If we had known this "when our reservations were made," we would we would have made them for another time to enable our Birthday group to enjoy the full essence of Le Vigne at Montaluce Winery. Needless to say they DID NOT. Even our special seating request close to a view of the Winery's grounds was ignored. I was stuck and had to go through with it in light of such a late notice and all the great expectations my guest had expected from your Web Page and my endorsements. In short, we made the best of it. It cost me $560+ for a very disappointing experience. The way we were treated made it a very memorable event that will "restrict" our consideration of your venue for our company events in the future. In the spirit of best practices and process improvement, when reservations are made for special occasions at a time that will "restrict" the full service capabilities of Le Vigne, the party making the reservations should be ALERTED immediately and well in advance to avoid discounting & restricting their special occasion by another. ( In addition, being a process improvement business consultant I plan to share this experience of process breakdowns by Le Vigne with my Clients and program Audiences as a perfect example for poor Customer Service. ) I hope this process breakdown and abuse of our Birthday Special Occasion helps your organization avoid this mishap in the future.
Wishing for Improvements at Le Vigne at Montaluce Winery. Mike M