LB Steak - Santana Row

4.5
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2770 Reviews
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$31 to $50
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American
LB Steak, a modern American steakhouse, is led by culinary titan Chef Roland Passot, James Beard nominee and owner of San Francisco’s renowned La Folie. The seasonally inspired menu features hand-cut Prime Angus Steaks sourced from the Midwest, imported A5 Japanese Wagyu, and sustainably caught seafood. Our bar offers handcrafted cocktails and an extensive spirits selection. Our wine list features an array of domestic and imported wines, as well as a curated selection of wines by the glass, offering diners options to fit any taste or occasion. Let's meat at LB Steak!
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Specials

Thanksgiving Dinner Special Menus & Offers

Start a new Thanksgiving tradition this year and reserve today! We will be open from 12 PM-8 PM, serving a spectacular 3 course autumn-inspired prix fixe menu for $69 per person. A reduced regular menu will also be served all day. Relax and enjoy the beauty of family as we attend to every detail!

Thursday, November 28, 2019

What 2770 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.5
ambience
4.0
value
Noise · Moderate
81% of people would recommend it to a friend
5
4
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CR
San Francisco
7 reviews
Dined 2 days ago
Overall 4food 5service 3ambience 5

I love eating at LB. The food rocks every time. Generally, the service is outstanding. Last night, not so much. The food was as great as usual, but the service lacked. Water glasses went unfilled, sauces were forgotten, the check was wrong. I chalk it up to a bad day. Won’t keep me from returning.

OT
San Francisco
2 reviews
Dined 3 days ago
Overall 5food 4service 5ambience 5

Excellent service! Lobster roll was delicious, French dip wasn’t as great but service and ambiance made up for it.

RT
1 review
Dined 3 days ago
Overall 4food 4service 4ambience 4

The menu doesn't have a lot of options but the food was good

OT
San Francisco
1 review
Dined 3 days ago
Overall 2food 1service 2ambience 3

Service was slow, god was under seasoned.

OT
New York Area
2 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Food was excellent. My fiancé got the Cowboy and it just melted in your mouth. They were very helpful with seating arrangements outside and checked on us all the time. Definitely will be going back.

OT
Orange County
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

First class all the way!!

MK
San Francisco
3 reviews
Dined on October 13, 2019
Overall 5food 4service 5ambience 5

It was my mom’s birthday. The service was excellent.

OT
1 review
Dined on October 11, 2019
Overall 5food 5service 5ambience 5

Went w my friend Carlos and the Yard House was an hour wait so why not try something new so then we got LB Steak and it was good. The scenery was cool and the chefs do know their stuff. Overall 11/10 shoutout to Ozzy he needs a raise the man been in the industry for 20 years and hes from Turkey and knows his craft. im out

OT
San Francisco
3 reviews
Dined on October 6, 2019
Overall 3food 3service 3ambience 3

Everything went fine; I recommend, however, that you advise your host/maitre’d to stop addressing mature women as “young lady.” As in, “Are you here for a special occasion, young lady?”, and “I’ll show you to your table now, young lady.” He may have selected this greeting as a substitute for “ma’am,” which some women dislike. I would have preferred this term, frankly, rather than this condescending , insincere attempt at flattery.

I appreciate the dilemma, I truly do, when dealing with the public. I know this host wasn’t intending to be insensitive, and had I been able to articulate it at the time I would’ve said what I’ve written. Unfortunately, no one was at the host’s station when I left so I chalked it up to, “Next time I will know how to respond.”

Rest assured I will return to your restaurant.

BK
San Francisco
6 reviews
Dined on October 3, 2019
Overall 5food 5service 5ambience 5

My 75th birthday. We were greeted by the front desk hostess who wished me a Happy B Day. When I made our reservation I noted it was my birthday. We were seated in a nice table for 2. Our waiter Nick greeted us......again Happy B Day. I started with an Old Fashion. Hubby had a Manhattan. Both delicious. When Nick brought us our cocktails he discussed the menu with wus. The prawn appetizer sounded delicious and it was. For our salad we shared the Summer salad. Very ample for 2. For our Entree we were both going to order the filet. Nick said the Cowboy Rib Eye Steak for two was very good. He told us the kitchen would slice the steak for us. It was just as Nick said. Really good. We did order 2 sides, the summer squash and mushrooms. Both very good. We looked at the dessert menu and chose the Pumpkin Brûlée. Yum! Since it was my birthday our dessert was comped. LB is a very good restaurant. Service was excellent as was the food. Will definitely return.

M
San Francisco
3 reviews
Dined on October 3, 2019
Overall 4food 3service 5ambience 5

It was just ok, was disappointed when I ordered a Jack Daniels and Coke, and it came back with Pepsi. Waiter didn't advised it was a Pepsi house. We had ordered a side of mushrooms and it never came out, and when ordering another entrée, we requested no onions, and the kitchen sent it out with chives on them. The food was good, and our server was accommodating, it just wasn't anything special, or didn't separate itself from any other steak house.

OT
1 review
Dined on October 1, 2019
Overall 4food 5service 4ambience 4

Anniversary

NH
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

best place I have ever eaten at and would recommend it to a friend.

L
San Francisco
6 reviews
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

Celebrated a birthday. Great place to celebrate a special occasion.

S
San Francisco
2 reviews
Dined on September 26, 2019
Overall 5food 5service 5ambience 5

Server was professional and knowledgeable he had been working there for several years and has taken care of us many times previously. We love this restaurant and service and will continue to be a patron.

BT
1 review
Dined on September 26, 2019
Overall 4food 2service 5ambience 5

For the most we enjoyed our lunch there. All the attendees basically enjoyed the food and experience there. I ordered the scallop lunch plate and found that the scallops were too salty. Not knowing if all four were, I consumed all of them. I should returned them after the first one. I initially told the server but pursued to consume the rest of them. I didn’t mentioned them again but I consumed all of them. The 3 other lunchers were quite satisfied with their choices.

Ben Tsuchimoto

E
Denver
1 review
Dined on September 23, 2019
Overall 5food 5service 5ambience 5

Amazing restaurant with the best service, (thank you Heather!) I meet up with my friends at work once a year here when the three of us can find time to get together. The table we always get is in the front and open air which lends to great people watching. The food is always perfect. Year 3 and planning next year #4.

LB Steak - Santana Row
Responded on September 28, 2019

Hello Edith, Thank you so much for your awesome review! LB Steak is proud to have become such a staple for you and your guests for 3 years and counting! We will make sure to notify Heather of her accomplishment in exceeding expectations! We look forward to hosting you in the future. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
1 review
Dined on September 22, 2019
Overall 5food 5service 5ambience 5

Ambiance - Beautiful and energetic ambiance

Service - Travis was extremely efficient and a great server. He took care of us without feeling overbearing. He made recommendations and suggestions without being pushy. We were a party of 11 so kudos for the excellent service

Drinks - ordered wine, golden gate fizz cocktail and the matcha mojito mock tail. I do not drink so the mock tail was a perfectly refreshing and delicious choice

Apps - ordered calamari, pork belly and summer salad. The pork belly was my favorite. It was perfectly crisp and juicy and the egg on top was so runny it was a perfect bite with the salad and bread.

Entrees & sides - most of us ordered the prime rib or boneless New York. I had the bone in aged New York. It was served so elegantly I wish I took a picture. I took a video I may screenshot and load the picture if I can take a good one. Not sure if the presentation was for my birthday or for that certain menu item. No one else ordered it so I’m not sure. The quality, flavor and temperature of our steaks was on point! So juicy, flavorful and delicious. We ordered and shared sides for the table (mac n cheese, mashed potatoes, squash, corn, mushrooms, and truffle fries). All great but the corn was my favorite, it was definitely Mexican street corn influenced, which I loved.

No desserts because we all ordered a steak and were too full but they brought me a chocolate lava cake for my bday which was delicious!

Thanks for the pleasurable dining experience!

CS
San Francisco
1 review
Dined on September 22, 2019
Overall 4food 5service 5ambience 4

Food was good, service was good. Unfortunately it gets very loud in the restaurant - all hard surfaces, no sound absorption.

LB Steak - Santana Row
Responded on September 28, 2019

Hi Cindy, Thank you so much for your review! We appreciate your honest feedback and agree that yes the noise level can be very energetic at times. But we do hope, it is due to the shared laughter and enjoyment of all patrons. For future reservations, please feel free to contact my directly. I'd be happy to request a quieter area of the restaurant for you. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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MD
San Francisco
19 reviews
Dined on September 21, 2019
Overall 3food 2service 5ambience 5

Service was great. The venue is great. Sides were wonderful. The menu was pretty limited to Steak, but it is a Steak House. My husband and I both ordered the ribeye (our fav). I was a little surprised by the price, not as expensive as I would have thought. SO DISAPPOINTING. Super thin, like 1/2" and full of fat. Mine was not as bad as my husbands, so I gave him most of mine. This is the second time we tried LB Steak and most likely our last.
Just charge a little more if you have to and serve a decent steak.

TE
San Francisco
8 reviews
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Loved our dinner, the staff treated us so great!

M
1 review
Dined on September 21, 2019
Overall 2food 3service 1ambience 2

Server did not greet or provide great service. Didn’t come and check on us and we had to ask for everything. I figure paying $250 to take my wife on a nice birthday, you’d get exceptional service. I don’t ask for much but a basic customer service skill should be minimum. Absolutely horrible.

OT
1 review
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Con mi esposa

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RY
Seattle
2 reviews
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Great food and nice setting in the restaurant.

f
1 review
Dined on September 18, 2019
Overall 4food 2service 5ambience 3

It’s really good but not good enough for a friend to associate with my recommendation

LB Steak - Santana Row
Responded on September 21, 2019

Hi There, Thank you so much for the review! We would love to know what we could do better to improve your experience! We would love to win you back and receive your referral! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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L
San Francisco
7 reviews
Dined on September 18, 2019
Overall 5food 4service 4ambience 4

Great good food ambience

OT
London
1 review
Dined on September 15, 2019
Overall 2food 1service 2ambience 3

Steaks are not particularly good. I expected far more from a steak restaurant- such as decent steaks.

Glasses had someone else’s lipstick on them and part of the order was wrong- no apologies given for any of this.

LB Steak - Santana Row
Responded on September 21, 2019

Hello, Thank you so much for taking the time to write this review. We are truly disappointed to read that you did not have the LB Steak experience, we are known for. I would love to speak with you further, so that we could truly narrow down all areas of concern and be given the opportunity to rectify this for all future visits. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

Amazing experience.

LB Steak - Santana Row
Responded on September 21, 2019

Hi There, Thank you so much for the 5 star review! We look forward to hosting you again soon! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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E
San Francisco
9 reviews
Dined on September 14, 2019
Overall 5food 5service 5ambience 4

The service was fantastic and they were very friendly. The food was great as well. It was our first time at LB Steak and we were not disappointed.

LB Steak - Santana Row
Responded on September 21, 2019

Hi Ellie, Thank you so much for your five star review! We are elated that we were able to make such a positive impression, especially being that it was your first time visiting us! We look forward to the privilege of hosting you in the future. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
Baltimore
2 reviews
Dined on September 14, 2019
Overall 3food 3service 4ambience 5

The restaurant felt a little pretentious. Granted we weren’t dressed up since we walked over from a tour at the Winchester House, however we expected a nicer reception than the one we received. Service was attentive, just not overly friendly. I ordered the scallops, which were delicious, but at $36 for four they were definitely overpriced. My husband and sister-in-law both ordered steaks- and both were served at the wrong temp. My husband ordered a med. rare NY Strip and was served a rare steak. It had to be sent back midway through dinner to bring it up to the desired doneness- not an expected experience at a high end steakhouse. My sister-in-law ordered a medium filet, which was delivered medium well. She opted not to send it back and just ate it as it was prepared. For a dinner that cost $300 for 4 people, we expected them to be more on top of their game and deliver a better experience than the one we received.

j
1 review
Dined on September 14, 2019
Overall 1food 1service 1ambience 3

horrible service and food took way too long to come out and once it did the broiled lobster tail was cold had to send it back, and they acted rude because i didn't want to eat a cold lobster tail

GM
San Francisco
9 reviews
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

Celebrated our wedding anniversary and LB Steak and it didn't disappoint. The service we received from Heather was amazing. She was very helpful with the menu and checked in on us with a balanced frequency. We chose the Cowboy (bone-in rib-eye) along with the blacked corn and mashed potatoes. We were also surprised with a delicious lava cake dessert for our anniversary too. The ambiance is always nice and classy but not intimidating to where your expected to dress to the nine's. I would definitely go back to LB for a special occasion or for other dinner and lunch needs.

LB Steak - Santana Row
Responded on September 21, 2019

Hi Gee, Thank you so much for choosing us to celebrate you anniversary! We are honored that you would choose us for such a special occasion. And thank you so much for acknowledging Heather and her service. We are extremely lucky to have her on our team! We hope to see you again soon. Please don't wait for your next anniversary to return! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
San Francisco
1 review
Dined on September 11, 2019
Overall 4food 4service 4ambience 4

Love this place

LB Steak - Santana Row
Responded on September 21, 2019

Hi, Thank you for your review and we are glad to hear that you love LB Steak as much as we do! We would love the opportunity to discuss how we can improve in order to earn your five star review! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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H
San Francisco
17 reviews
Dined on September 10, 2019
Overall 4food 4service 4ambience 4

Happy to see it is thriving great time ..
A bit on the noisy side but I can talk louder than the best of them .

LB Steak - Santana Row
Responded on September 21, 2019

Hello, Thank you for taking the time to give us a review! Our environment has the tendency to be high energy and we a apologize for any inconvenience you may have encountered due to our liveliness! We would love to hear back from you at your earliest convenience in order to improve your experience to earn your fifth star! We look forward to hosting you in the future. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
Atlanta
1 review
Dined on September 8, 2019
Overall 5food 5service 5ambience 5

Fish and steak were cooked perfectly. Excellent presentation. Friendly and knowledgeable staff. Personal service. Our server, Corey, was awesome. Will return when in town.

LB Steak - Santana Row
Responded on September 21, 2019

Hello, Thank you for taking the time to write your review! We are absolutely delighted to hear that you had such an amazing overall experience and we will be sure to also inform Corey of a job well done! We look forward to you dining with us in the future! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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DJ
San Francisco
8 reviews
Dined on September 8, 2019
Overall 5food 5service 5ambience 5

On Sunday September 08, 2019 we had a Double Date Night with some Friends. We all ordered Steak & it was Delicious!

LB Steak - Santana Row
Responded on September 21, 2019

Hi DJSTALLION! Thank you so much for choosing us for date night! They are hard to come by for all of us here in Silicon Valley and we are honored that you chose us on such a special night! We can't wait to see you for the next one! Please reach out and let me know the next time you are on your way in. I would love to make your reservation for you! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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CC
San Francisco
6 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 5

Excellent. Every time is great. I also arrived with a large group and Mark saw that we were taken care of and had an excellent meal. Now it’s one of our main business locations for meals. Food great. Service is excellent! Not to be missed. Thanks Mark!!!

LB Steak - Santana Row
Responded on September 21, 2019

Hi There! Thank you so much for the 5 star review and for acknowledging Mark! We are so lucky to have him on our management team! He truly helps to make this place what it is every day. We look forward to hosting you again soon! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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TC
San Francisco
1 review
Dined on September 1, 2019
Overall 4food 3service 5ambience 4

My Tomahawk Ribeye smelled like it was boiled and over cooked

LB Steak - Santana Row
Responded on September 21, 2019

Hi Tony, I am so sorry to read that you Tomahawk was anything less than perfect. I can assure you that it was not boiled but am very disappointed that it did not live up to its hype! I would truly appreciate the opportunity to speak with you further to have a better understanding of your experience. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
Washington DC
1 review
Dined on September 1, 2019
Overall 5food 5service 5ambience 5

Great. Great food. Great service.

LB Steak - Santana Row
Responded on September 21, 2019

Hi There, Thank you so much for the 5 star review! We look forward to hosting you again soon! Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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OT
San Francisco
4 reviews
Dined on August 31, 2019
Overall 1food 2service 2ambience 1

My server is not that experience. He didn’t even offer me any steak sauce with my steak.

LB Steak - Santana Row
Responded on September 21, 2019

Hi There, Thank you so much for your honest feedback. We are truly disappointed to read that you received anything less than the exceptional service we are known for. I would love to speak with you further at your earliest convenience so that I could correct this moving forward. Warm Regards, Serena Harkey General Manager LB Steak Santana Row 408.244.1180

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