The restaurant was tired. The youngest people there were probably 75. There are better, more vibrant restaurants.
Great spot for upscale dim sum in an elegant space.
Best Dim Sum in the city. Having lived in Hong Kong, only restaurant in Toronto that compares. We know staff and they are always welcoming and attentive.
Dim sum was tasty and the Peking Duck was especially delicious
Food and service was just not worth the price. Mediocre quality overall. Won’t be coming back.
Amazing food and the staff were all so attentive! Awesome experience
We usually visit for dim sums and they have tasty and authentic dim sums like lobster dumplings, deep fried taro with ostrich meat, and fois gras siu mai. This time we visited for dinner and really enjoyed it. Service was prompt and excellent as usual. We had the conpoy fish maw soup which would be more worth its price if there was a whole piece of conpoy in it, the melt-in-your-mouth pork belly, the deep fried lamb rack which was delicious and surprisingly not greasy at all, the wok-baked jumbo shrimps, scallops and oysters in spicy wine sauce which was not spicy as expected, and the fried multi-grain rice with sweet corn and diced chicken. The scallops and oysters were cooked perfectly but not the shrimps whose texture and taste weren’t right somehow. The best dish of the night was the fried multi-grain rice which was not greasy and totally delectable. At the end of the meal, we were treated with red bean sweet soup. It was a nice touch. We would definitely be returning for dinner again to try out other creative dishes soon!
We had our annual Chinese New Year get together with non-Chinese friends here and the food was superby. I have to say I have not tasted such well-prepared Chinese food even in the best restaurants in Markham or any of the places north of the 401. The pork belly was almost as good as the "authentic" ones we tasted in Hangzhou, China. All the dishes were done to perfection and service was attentive. Will certainly return next year.
Lovely foie gras fried wonton with truffle consommé soup! Unusual and delicate . Peking duck never disappoints here, a standard for past decades. Special high end teas use to be served in a more exact and traditional way in the past ... we miss that!
Music was just right. We were actually able to have a conversation.
Excellent service. Fresh seafood. Delicious.
Excellent and real Chinese food. It would be better if the waiters and waitresses can be more patient during the service.
Great spot for CNY dim sum lunch. Very respective of OpenTable resos! Definitely book ahead - busy spot but no wait with reservation.
Chinese New Year
Good variety of real Chinese food. The place was busy and yet the service was done promptly with a smile!. A bit pricey but worth it.
My only beef: my tea cup was chipped and cracked; not what you would expect from a high end restaurant. When requested, the cup was quickly replaced. Staff should be more attentive to these "minor" detail before the guests arrive.
We were quite disapointed about this experience because the quality and service that we know about 5 years ago had gone down a lot.
For the price of the food , it is not valuable!
Good good. Desserts quite good. No carts....
Really great food and great staff.
Excellent service. Manager Vincent is second to none.
The dim sum dishes are perfectly prepared with delicate flavours and visual appeal. Chinese food comparable to some of the best restaurants in Hong Kong. Service is attentive without being intrusive. Excellent wine pairings--just ask for assistance. A true delight and a special oasis within the city of Toronto.
We’d been to this restaurant years ago when it first opened. It has radically changed.
you cannot go wrong! amazing food and great for vegetarians
Worth trying. Probably one of the best dim sum restaurants in Toronto.
Still one of the best Dim Sum places.
Good Chinese restaurant in downtown Toronto.
Definitely a bit overpriced, but still worthy trying at least once in your life time. Highly recommend the “Dongpo” pork (东坡肉)
Their food was pricy with a “just not bad” level. The most unbearable issue was their washrooms are so outdated, some of them were out of function which you would have never thought they belong to such a “so-called-upscale” restaurant!!
The washroom experience was so bad that I decided not to visit this restaurant again!I just couldn’t understand why the owner wouldn’t want to spend a little bit of money to renovate their washroom. I thought this restaurant would have been a good place for my family to enjoy a nice Xmas dinner. I was totally disappointed.
Great DimSum always. Great food and great service Many choices and food comes quickly.
Made reservations over lunch. Waited a while to have our order taken. Ordered the prix fixe---a couple of the courses were quite good, but nothing outstanding, and some rather bland. A large group came in and monopolized multiple servers' attention---we waited 35 minutes for our 'dessert' course, which truly wasn't worth the wait and nothing more than you would find (for much less) at a regular dim sum restaurant in Chinatown. Given this was during the business-lunch hour, and that the large group had made a reservation, service levels should have been better planned. The entire experience felt like a waste of money.
I’m fairly new to Toronto and had a fair share of dim sum in Chinatown. This place comes close to those weekend dim sum restaurants in Hong Kong that I frequent.
I was recommended by a website to celebrate my friend's birthday there. However, the waiter serving us was a bit unfriendly. They told me they would put a birthday candle for my friend but they totally forgot it! And Dongpo Pork was initially hard to eat and later we required a second cook. The food was not that delicious with expensive price. I don't think I'll go there again.
Fourteen years since the first Tim I ate there. Quite a feat to keep the quality of the food and the service at this level for so long. Bravo!
The food is not even comparable to a local restaurant although it should be a high end one. Service is so-so. Was there a few years ago and it was not like that.
We arrived late. It was 15:40 and the restaurant closed at 16:00. So that is on us and perhaps justifies what came next. There was a large amount of food brought up all at once (we ordered a prix-fixe 50 cad) and apart from the soup (which was great) the food was rather plain and tasteless. I had been there before for dinner and had a terrific experience so it was quite a disappointment this time.
Excellent dim sum! Excellent service! The food is fresh and generous. It costs a little more than other places, but the beautiful, elegant ambience, that is also very family friendly, makes a deep impression of smooth professionalism and care for details and some of the best dim sum to be found anywhere! Thank you, Lai Wah Heen and its outstanding staff at the entrance, service to the table, and most especially in the kitchen!
We heard that the chef is changed (actually most people in kitchen) therefore food quality is nothing compare to the standard that this restaurant serve few years ago. It is below par for this high class Chinese restaurant. Very disappointed!
I went to Toronto with a friend who once lived there and frequented Lai Wah Heen for Sunday brunch. The dim sum was incredible! The waiter was very helpful with suggestions of volume to order. All of the food was delicious and beautifully prepared. I highly recommend this restaurant...and there is free parking in the Doubletree's garage.
It's kind of pricey but everything is mediocre.
Unfortunately the premier spot for Dim Sum in Toronto has lost it’s appeal. The quality of the food has decreased quite dramatically
We went for the Peking Duck. The duck skin was not crispy, the waiter prepared each pancake away from the table where my guests could not see the procedure, the pancakes were too thick and heavy and not enough sauce was put on the pancake. I was disappointed. We should have been given the ingredients and allowed to prepare each pancake to our taste.
While waiting for the duck, a waitress placed three plates of dim sum in front of us, without comment. They seemed too large to be complimentary and were whisked away when I asked what they were. They were then delivered to another table of three.
For dessert we ordered ice cream. It was store-bought and took a long time to arrive.