Another couple and we have been there a few times before. Always been pleased with food and service. This trip the food was still great, but our reservation was basically ignored. We arrived a couple of minutes before or appointed time. We were told that the empty table that we could see were being held for a group of 8 arriving later. Subsequently, a party of two came in and was seated at a table for 4 ahead of us and another party that was waiting behind us. The explanation was that it was their favorite table (obviously regulars).
The bar (5-6 stools) was full so after waiting for some time at the end of the bar to buy a glass of wine, we were then left to stand with other waiting patrons in the bustle of waiters trying to serve seated guests. The matter was made more uncomfortable by the hostess's and the manager's (could have been owner) sour attitude with never an apology.
We'll go back - anyone can have a bad night, but it did alter our opinion of the staff and management. By the way, the server was excellent when we were finally seated.