La Hacienda at the Fairmont Scottsdale Princess

The hosting staff was unorganized. I set our reservation 2 months in advance and I stated we had children. When we arrived we had to wait 30 minutes for a table which then they tried seating us at a high table with a baby and a 3 year old. They seemed annoyed they had to get us a different table to accommodate our small children. The only thing enjoyable was the food and the manager seemed to know how to get things done correctly

Way too expensive for what you get. Food was OK, but not over the top like I expected. People were nice but service was very slow.

Christmas at the Princess

Excellent food and service on a busy night

Terrible service. Waited forever for our chips, salsa and appetizer and as soon as we got it our dinner came within minutes so we had everything shoved at us all at once.... items were forgotten too that we had ordered, so we asked for them and still never received them. We live going to La Hacienda but this lady time was the worst experience we’ve ever had there...

Attended the Christmas event at the princes

Friends joined us and we had a wonderful, tasty, birthday dinner!

I really wanted to like the restaurant more that I did. Our server was wonderful but the rest of the experience left much to be desired. Not worth the expense.

Very Pricey!! $18.00 guacamole. Margaritas start
at $18.00 and go higher. Churros for dessert were $18.00. Chicken fajitas were $29.00. And whatever you do::: don’t fall for the “would you like rice?”. Comes in a large bowl not included in your meal and charged as a side.
If you are going to spend this kind of money::: just go to Dominicks Steak House. Prices are the same except for steaks and you get more for what you are paying. Go to Blanco for good reasonable Mexican and leave this place to tourists.

La Hacienda has ascended to the top of my fine dining list. Service is great and food fantastic!

Food, service and ambiance were perfect. Tequila flights and Katie the tequilier was spot on in her recommendations and passion for the spirit was contagious. Well done!

Food was wonderful. Best black Current margarita I have ever had in my life. The atmosphere is fantastic. You really can’t beat dinner here at Christmas time. Definitely recommend, but be ready to pay.

I was disappointed that I made a reservation a month ago and when we got there, they said we could only sit at an outdoor table. The hostess gave a completely ridiculous explanation that you had to specify you wanted to sit inside in your reservation in order to do so. We weren’t prepared to sit outside and it was freezing even with the heaters.

The staff at the Reception area seemed completely disinterested in responding to our request regarding a table inside the restaurant. They seemed to focus on other guests to the point of ignoring our small six party group. In the end, we accepted a table outside, even though two members of our party were quite elderly and did not want to sit in the cold. When we eventually did sit outside, these two guests did indeed become very, very cold. The staff grudgingly brought us blankets with an attitude of disdain. The heaters provided were very ineffective in mitigating the cold.
Our food service was slow, which further contributed to our problem with the cold. However our service person was knowledgeable and friendly and our food and beverages were excellent.
Our disappointment rested primarily on the very poor interaction with reception personnel. They appeared to disorganized and utterly uninterested in contributing toward toward what should have been a wonderful and memorable evening. To be fair, the unexpected cold of the evening likely contributed to the staff’s less than friendly attitude and complete disinterest in ensuring we were going to have great evening. But it is December and cold should be condition which should be expected.
We have dined at La Hacienda many times before and have had great experiences. My husband and I recommended La Hacienda to other members of our group and gave glowing comments about La Hacienda to them. We were embarrassed by the complete lack of customer focus by the Reception personnel. This was certainly an occasion when the staff did not view the saying “The customer is always right” with any degree of importance. We were treated as an irritant to the Reception staff.
My husband and I will return to La Hacienda but we will not be bringing any of our friends with us.

The renovations in 2018 totally changed the atmosphere and not for the better. Very poor service, rude bartenders and an expensive and limited menu make this an average restaurant in a city that demands excellence. They removed the fireplace and went contemporary vs the feel of a Mexican village. Just not the same place we have enjoyed for the past several years. We had a party of 6 and everyone agreed we will not going back.

We thoroughly enjoyed our meal. The food, service and surroundings were awesome! Thank you for a wonderful time!

Music was obnoxious; not fit for a nice dinner tables need a candle of some sort. I was served a glass of wine in a (literally) filthy glass but when I brought it to waitresses attention it was immediately remedied. Food was excellent.

Made a reservation but still took half an hour to get a seat.

Fabulous food. Great location. It’s a great stop any time but especially nice during the holiday season.

We enjoyed a wonderful dinner at La Hacienda! The food was delicious. The ambience great. Service terrific. The ability to enjoy the Scottsdale Christmas festivities was icing on the cake.

Great experience all around and added fun with the incredible Christmas celebration!

Challenge getting the bill split correctly. Two tries.

Awesome food ~ quiet back room so my 86 yr old parents could hear and converse!

Fantastic service and the food was incredible

Perfect spot to eat dinner over the holidays
Love the new place with the renovations
Looks amazing

Every thing was great except the enchiladas that were served with the skirt steak. They were cold and due to time constraints I did not have time to ask for replacements.

Most delightful, savory flavors I've ever had. Excellent margaritas. Amazing staff. Best dining experience ever.

Thanksgiving

The food was amazing and our server was top notch. Beautiful setting!

Had a great time.

The service was horrible. Would never go back. We could only get a 6:15 reservation and the restaurant was dead. That ruined our night as we arranged our day around a 6:15 slot. The party next to us had to get a manager for lack of service. Too bad the food came out cold as well.

Beautiful interior. Top exterior dining seating.
Ceviche was fabulous--generous and large cuts of seafood. Short ribs--delicious.
Mole sauce ruined one meal---too much and too sweet. Remind diners that it is sweet.
Tequila Goddess was the best! Definately try the "beginners" tasting if not a tequila conneisseur.
Our male server was great when he first introduced himself and pretty much was gone after that. Came back maybe once. The rest of staff took care of us. Would ask for an server who will serve you.
Bartender was great and great craft cocktails.

I loved everything about this place

Absolutely delicious food, fantastic margaritas, and the ambience of the outdoor patio with the bonfires was delightful!

Great food, just a little disjointed on the service side

Completely renovated restaurant with terrific food and great margaritas. Wonderful guacamole sampler.

We had a wonderful experience. Our waiter was attentive and the food was wonderful. Beautiful place to enjoy a sunset and cool evening.

I have eaten at La Hacienda several times. I was really excited to be back because of the renovation. However, it was not the informative and romantic La Hacienda that I knew before. It went modern. We sat on the patio which was nice but the tables were long so we had like 4' of space between us so conversation was difficult especially when music and neighboring guests were chatting. Our waiter didn't talk up the place like they usually do. I was hoping to be told about the remodel and maybe some new food dishes. We ordered some drinks and guacamole and I think they forgot about the guac because it took longer than usual. We were interrupted by three different staff that was not our waiter asking how visit was going, it was fine but a little excessive. The food was great but when you pay as much as you do at La Hacienda the overall feel of the visit can affect the value of that food. I just was not feeling the "New" La Hacienda and not sure if I am excited to go back. People generally don't like change but I don't feel LH got this one right. Go back to the drawing board....

Outstanding service, incredible margaritas, an intriguing menu selection, and a fun, welcoming atmosphere. Definitely worth a visit! Make sure to try the flaming coffee!

Absolutely wonderful experience. Extremely friendly, patient, accommodating staff. Food was delicious, beautiful presentation, wonderful atmosphere... couldn’t ask for any better!