Completely enjoyable evening. Valentines Day celebration
Service was great but the food was not! Our shrimp scampi was overpowered by oregano and the crap cakes tasted like it was ready made frozen stuff. Sauce was not very creative. The only thing that was “alright” was the Caesar salad.
On Valentines Day we were pleasantly greeted by the host, from there it went downhill fast. We were seated but no one gave us menus, after a good while we asked for menus.
We waited for her server to come and finally we had to flag the server down as well, and asked to order drinks.
Taa and coffee came... when I Put the cream in my tea it curdled. The soup and salad came, salad was not cold, and the soup which I expected be like French onion soup had no cheese on top - the presentation was subpar at best. Meanwhile the tables around us all had bread at their table so again we had to ask for bread. The bread came and it was nearly stale.
Meanwhile the dishes from the soup and salad and the bread plates that we use all piled up on the table, the waitress came by our table at least two times and never took a single dish away. Yes you guessed - we had to ask for someone to take the dishes, by this time with sever brought the entrees. My wife had prime rib and I had baby back ribs. The prime rib had so much fat and gristle it looked disgusting. My ribs were supposed to be smoked on a grill but they came smothered in so much sauce you couldn’t even tell they were ribs. Definitely not smoked. Finally we had had enough and decided that we weren’t even going to eat our dinner and called for the manager. I explained all that to gone wrong and expected the mail be comped, it wasn’t. The manager even admitted that quality declines when it’s busy. After leaving, we checked Trip Advisor and Yelp and saw dozens of bad reviews. Avoid call the lodge at all costs you will be greatly disappointed.
We went for Valentines.. took our two girls, 10 and 6. Would have sent every single dish back if we didn’t feel bad for the staff. Food was terrible. Even after sending back one fish for their signature “ribs” that was disappointing and drenched in sauce.
Staff was great. Manager tried to make up for it for a free dessert. Dessert was terrible which was weird cause we were here for New Years and it was our favorite and only memorable part of dinner. Not the same dessert.
Piano player is great. And played some Disney songs for the girls. Over $200 for three main dishes and a couple drink. We’ll pass.
We have enjoyed your restaurant for special occasions for many years. We will continue to enjoy 😊
Poor service from management. Restaurant manager and chef were rude when we told them of our dining experience. 4 of the 5 meals we ordered were incorrect. Pizza was burned. Short ribs were inedible. They charged us a “kitchen tip” fee and argued with us when we asked that the fee be removed. When they brought my check back there were 2 fees added. I had to direct them how to calculate a refund vs charging me twice. There’s more to mention here, however, I would recommend that you spend your money elsewhere. Poor customer service. Would never go back.
The food was terrible and extremely overpriced. My husband ordered a medium rare steak that wasn’t even seared and looked like a hunk of raw meat on this plate. I don’t even know how that was authorized to leave the kitchen. We were all disgusted by it. I ordered the beef stroganoff and it was definitely the worst version of that dish I’ve ever had. The portions were huge as if overcompensating. The staff was friendly and the location and view are appealing but the kitchen and menu need a total overhaul. Less is more! I would have rather had a grilled cheese sandwhich than throw money away on this place. It had the unique destinction of being the worst meal we had while on Maui.
The food was awesome and the service was great! We would definitely come back!
The filet with brandy peppercorn sauce was excellent and the short ribs were great. The scampi cocked nicely but was a bit bland and noodles done nicely. The garlic mashed potatoes should have been more fluffy as they came out a bit starchy and heavy but with good flavor. The drinks were great and the view, along with Erin’s attentive service, made it happen.
A very nice restaurant with a bit of a country feel. Cozy fireplace on entrance. Service and food great. Only surprise was the 3% "kitchen" fee. I'm tired of the ever-growing service fees and this put it over the top for me. It was expensive already. Why aren't the tips spread out to the kitchen staff like other restaurants do?
Great atmosphere and view. The food was very good, but pricey. There was live music and the service was very good
Love this place. Great ambiance. Sunsets are beautiful. Good food. Waiter James and staff courteous and very accommodating.
We enjoyed Kula Lodge and Restaurant! We stopped there after visiting the Haleakala Crater. It was especially cold up at the crater so it was very nice to come to a warm restaurant with the fireplace going! The food was delicious and service was very good as well!
Christmas night perfect ambience , great food, wonderful view , great service. Perfect choice for our Christmas dinner!
The Black and Bleu Ribeye had too much black pepper and WAAAAAAY too much bleu cheese. Prime rib should be cut a bit bigger (16oz) for the price. The wild mushroom appetizer lacked salt but was otherwise good.