Kona Grill - Woodbridge

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1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Hassan is a wonderful server! The hostess helped us give my friend a birthday surprise! Great experience from the food to the staff and the restaurant is beautiful

   Report
2. GK

   GopalaK

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service2ambience3

   The receptionist was kind and even helped us move out tables inside.. the service was very slow. Food is overpriced.

   Report
3. PM

   PeterM

   Atlantic City

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Perfect date night restaurant. Love the ambiance and decor. Made a reservation and was seated quickly. Menu has enough options to please both my wife and I, who have very different tastes. And the staff is knowledgeable, which is really nice when trying to decide on a dish. You have to get the carrot cake for dessert though. It’s big enough for two (or more) and is exceptional!

   Report
4. PK

   PhilK

   New York Area

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food5service5ambience4

   Food, service and ambience were excellent. Shared appetizer (Tempura Shrimp) and entrees (Macadamia Chicken and Pad Thai) were outstanding. The side salad (added to our entrees) was delicious -- way better than what we expected. Our server, Paula, was beyond good: personable, friendly, helpful and really gave the impression that she was happy we were there and enjoying our meal. While the restaurant is beautiful (we ate in the indoor portion; they also have a section opens to the outside) the noise was overwhelmingly loud. Even though we were in a booth we had difficulty hearing each other across the table. As diners left, though, and the indoor section started emptying out, the noise level dropped to a more-tolerable level. One other negative note: Both the Women's and Men's bathrooms were in relatively deplorable conditions, cleanliness-wise. An odd contrast - and a distressing one -- to the overall ambience of the restaurant itself.

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5. s

   sharimk

   New York Area

   10 reviews

   vip
   5.0

   10 reviews

   Dined 6 days ago

   overall5food5service5ambience4

   Delicious meal as always.

   Report
6. LW

   LisaW

   New York Area

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   overall3food2service4ambience3

   Food was ok and seated quickly upon arrival. Though some of us found hair in our napkin that was wrapped with our utensils. 2 of our 3 meals came out together then 15 mins later our 3rd meal came out. Poor planning in kitchen

   Report
7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food3service4ambience3

   Mother’s Day celebration. Waited for 1 hr 15 minutes just to get appetizer served, then another 30 minutes for our food.

   Report
8. DB

   DawnB

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined on May 8, 2022

   overall3food4service2ambience4

   Service from kitchen very very slow. Took an hour to receive our dinner.

   Report
9. OB

   OsbedB

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service1ambience1

   Terrible experience all around. Dishwasher was not cleaned properly, sushi was sloppy and not worth the money. Service was slow and unattentive. I genuinely hated it and will never return.

   Report
10. OT

    OpenTable Diner

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food3service1ambience2

    Service was incredibly bad. 40 minutes to get a table with a reservation. Took 30 minutes for a server to come by to take out orders. Took over a hour to get an order of adémame appetizer and another hour to get 2 entrees.

    Kona Grill - WoodbridgeResponded on May 9, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We will be reaching out via private message to follow up on your experience.

    Report
11. OT

    OpenTable Diner

    Naples

    2 reviews

    4.0

    2 reviews

    Dined on May 8, 2022

    overall4food4service4ambience4

    It was Mother’s Day, so I think they tried, but it took a long time (about an hour) to get appetizers. The meal took about three hours. The server was helpful with ordering, food was very good. I would probably go again when it’s slower.

    Report
12. KG

    KrystianG

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service4ambience3

    Food took a long time to come out and the quality doesn’t justify the price. Most steaks came out wrong e.g asked for medium well and got well done, asked for medium rare and got medium. The salmon was good in taste but very dry. Food was good but overpriced for the taste and quality.

    Report
13. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Multiple dirty glasses/utensils. Slowest service ever

    Kona Grill - WoodbridgeResponded on May 9, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We will be reaching out via private message to follow up on your experience.

    Report
14. EH

    ElissaH

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined on May 8, 2022

    overall1food2service1ambience2

    We went for Mother’s Day. It was packed which was to be expected but it seemed like they didn’t have enough staff to accommodate the amount of patrons. Our Reservation was for 2:15. We were right on time but still had to wait about 20 min to get seated. The waitress took at least 25 min to greet us and take our drink orders. She started off on a bad note by proceeding to tell us how everything was going very slow and it would take “a long time” to get out drinks and food. We felt like she wanted us to say forget it we’ll just leave. And as she said it would take a long time she did not exaggerate. She brought us our drinks 30 min later. She then proceeded to tell us that all the appetizers were being made before any entrees are being made so if we didn’t order apps we’d still have to wait till they were all done serving them before we could get our main meal. We were all confused and turned off at this point. We wanted to leave but the kids were very hungry. The food took an hour and a half to come out. We were there for a total of 3 1/2 hours by the time we got and paid the check. Disappointed is an understatement of our experience at Kona grill.

    Report
15. T

    Tiffanys

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Never was serviced. Was sat at a table, was there for 20 minutes and no one came to ask about drink orders or say hi be with to you soon …so got up and left

    Report
16. L

    Lisa

    New York Area

    15 reviews

    vip
    1.0

    15 reviews

    Dined on May 8, 2022

    overall1food2service1ambience1

    Terrible dining experience. Do not bother with this restaurant. There are so many more restaurants in the Woodbridge area that have to be better than this one. It took 1 hour and 20 minutes for our food to arrive. When it did, you could play hockey with the English muffin. Most of the food was cold so the only good item was the salad. Our waitress disappeared after having brought us an incorrect drink order. The manager was nowhere to be found. Save yourself....eat elsewhere!

    Report
17. KZ

    KathyZ

    New York Area

    38 reviews

    vip
    1.0

    38 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    It was the worst meal (and I had eggs, fries toast, bacon and coffee-all cold but barely cooked) and the worst service ever anywhere! Asian strir fry was eatable. Waited 1hr 20 minutes for the cold food, had no utensils and no butter for the toast (another 15 minute wait).

    Kona Grill - WoodbridgeResponded on May 9, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We will be reaching out via private message to follow up on your experience.

    Report
18. AR

    AliciaR

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food2service1ambience3

    Mother’s Day

    Report
19. EM

    ElizabethM

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food2service1ambience2

    We made a reservation for Mother's day brunch and it was the worst experience ever!! They opened at 10, we had reservations at 1130, and they were already out of things. We couldn't get a mimosa until after 12, even though the brunch was advertising the mimosas for the whole time. Our app took 45. Then another 45 mins for our entrees. When we were able to order the mimosa it took 20 minutes. I understand it was busy, but you took reservations! You didn't know how many people would be coming to plan in advance?! Our server Francis was awful. She basically hid from us the rest of the meal. I had get up and give her our check to run our cc because she was at the host stand talking with the host. We'll never go back!

    Report
20. AC

    AntC

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on May 8, 2022

    overall3food3service1ambience4

    Wait was for everything egregiously long. For was okay at best. Don't think it's l is bother going back

    Report
21. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience4

    I went there for the brunch. Only complaint is that if you are unable to serve alcohol prior to 12 and advertise a brunch. It should be noted somewhere. I don’t see it on the website or here. It is unfair to the wait staff to have customers complain for something out of there control.

    Report
22. MM

    MichelleM

    Charleston

    15 reviews

    3.0

    15 reviews

    Dined on May 7, 2022

    overall3food3service4ambience4

    The food has changed. Been a while since we were here. Just not the same.

    Report
23. J

    Jennybean

    New York Area

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service4ambience4

    Good food. Make a reservation to reduce your wait time. Would highly recommend and we intend to return.

    Report
24. DK

    DanK

    New York Area

    43 reviews

    vip
    1.0

    43 reviews

    Dined on May 5, 2022

    overall1food2service1ambience2

    This was the poorest experience I’ve had at a restaurant in years. Our server was absent and inattentive. The food was mediocre and infinitely more expensive than it was pre-pandemic. My wife and I came here for a quick celebration dinner, which I cited in my OT reservation and received no acknowledgement of my request. For what they’re charging now, you should go to a $$$-$$$$ restaurant and get the treatment/food you deserve. This will be the last time I dine at Kona Grill. The phrase “it’s gone downhill” doesn’t even begin to describe how far this place has fallen.

    Kona Grill - WoodbridgeResponded on May 9, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We will be reaching out via private message to follow up on your experience.

    Report
25. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on April 28, 2022

    overall4food4service4ambience4

    Fun atmosphere, great food, a little pricey. Definitely recommend making a reservation

    Report
26. f

    freeciab

    New York Area

    31 reviews

    vip
    4.0

    31 reviews

    Dined on April 25, 2022

    overall4food4service4ambience4

    Fast and excellent service. Food was tasty and fresh

    Report
27. b

    bgmen

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food1service2ambience3

    Service was so-so. Kona Loco was very disappointing. Rice was dry and hard, seemed undercooked or old, server didn't ask how we wanted our burger patty and egg cooked, got ham instead of Spam, non-existent loco sauce.

    Report
28. OT

    OpenTable Diner

    New York Area

    42 reviews

    vip
    3.0

    42 reviews

    Dined on April 23, 2022

    overall3food3service4ambience3

    It was good. Been meaning to try Kona and thought it was going to be a bit better. Wasn’t disappointed but also wasn’t impressed. I’ve had better calamari’s, the sea bass was good and the hi light was the carrot cake for dessert. Huge peice big enough for three and very tasty. May go back, May not…

    Report
29. R

    Rino

    New York Area

    57 reviews

    vip
    5.0

    57 reviews

    Dined on April 23, 2022

    overall5food5service5ambience4

    Always tasty food snd lots to choose from If you are hungry for something different this is place.

    Report
30. TF

    TForgosh

    New York Area

    20 reviews

    1.0

    20 reviews

    Dined on April 22, 2022

    overall1food1service1ambience3

    Second time trying & awful again. My steak came out wrong 3 times so my husband finished before I even got my food. I kept getting excuses. Desserts came out 20 minutes apart. Took 3 hours just to get food & eat. I would not recommend this place. Only nice part was the waitress who kept apologizing.

    Report
31. GC

    GeorgeC

    Philadelphia

    5 reviews

    vip
    1.0

    5 reviews

    Dined on April 22, 2022

    overall1food3service1ambience3

    Unfortunately we did not have a great experience… we were seated promptly however our food was delayed for an hour. We asked the server at some point about it and that’s when the food was bought out. Was warm so that meant it was probably sitting there for a while. Not sure what the issue was as it didn’t look very busy but we had people come in after us, eat and leave before we had our food delivered. Probably won’t be going back

    Report
32. KJ

    KevinJ

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    I recieved great service from the moment I walked in. The food was excellent and our waiter Jonathan was amazing I will definitely be back

    Report
33. BN

    BestofNapa

    Philadelphia

    21 reviews

    vip
    5.0

    21 reviews

    Dined on April 17, 2022

    overall5food5service5ambience4

    This place exceeded my expectations! The food was so amazing! Service outstanding. Highly recommend!!!

    Report
34. BD

    BigDaddy

    New York Area

    7 reviews

    vip
    1.0

    7 reviews

    Dined on April 16, 2022

    overall1food1service1ambience3

    Waitress was more concerned with her phone than her table.

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience5

    amazing all around

    Report
36. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on April 9, 2022

    overall1food1service1ambience1

    Service was horrible. They brought food out an hour late

    Report
37. R

    Rav4man

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Great food, great vibe. The expanded menu is great. The wait staff is very attentive.

    Report
38. M

    Misty8745

    New York Area

    17 reviews

    vip
    5.0

    17 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Sushi is so amazing!!! Great entrees and desserts. A little pricey... My daughter just had a side of rice and that was $8 😧 Probably would have been cheaper just to order another sushi roll and poke out the other stuff that wasn't rice

    Report
39. C

    Cindy

    1 review

    5.0

    1 review

    Dined on April 2, 2022

    overall5food5service5ambience5

    Great place! This is my 2nd time going and I’d recommend it to anyone. Food, drinks and service were all great.

    Report
40. JD

    JeffD

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on March 26, 2022

    overall5food5service5ambience5

    Our waiter, Juan was awesome. The food was good as always, but their apps are over priced for the amount of food you are given.

    Report