Kona Grill - Scottsdale

4.1
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375 Reviews
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$30 and under
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Contemporary American
Welcome to Kona Grill Scottsdale, located at Scottsdale Fashion Square in the heart of Old Town, steps away from the vibrant entertainment district and waterfront shopping. Visitors and locals can enjoy our scratch kitchen and award-winning sushi after reveling in the art and culinary festivals, and Southwestern culture. Come try our delicious, handcrafted cocktails and start your night with the best reverse happy hour in town. Enjoy a diverse menu featuring a wide variety of contemporary American dishes, as well as a variety of entrées and appetizers with a global flair. Specialties include Miso-saké Sea Bass in a delectable marinade, filets, almond-crusted Pork-Tenderloin, and our signature Macadamia Nut Chicken. The restaurant’s contemporary ambience, with its beautiful aquarium and outdoor patio, provides the perfect venue for special occasions like bridal showers, baby showers, birthday celebrations, business meetings, date night, or just any occasion really.
What 375 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
food
3.9
service
3.9
ambience
3.9
value
Noise · Moderate
77% of people would recommend it to a friend
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FF
Phoenix
35 reviews
Dined 2 days ago
Overall5food5service5ambience5

Excellent as I expected it would be. One of my favorite restaurants! The barbecue is wonderful and the sweet potato fries are crispy and delicious. A special touch is the divinely sweet Hawaii rolls that are a rare contrast to the barbecue sauce. I did notice, however, that the barbecued pork sandwich, which was served on a roll the first time I dined at Kona Grill - is now on the menu as four sliders - served on smaller rolls, with less meat on them. Too bad, but will not stop me from ordering this dish again, and asking for a bit more meat!

OT
Phoenix
6 reviews
Dined 6 days ago
Overall4food4service4ambience3

Good food and good service. Noisy though and the prices are a tad higher than I think they should be.

d
Phoenix
23 reviews
Dined 7 days ago
Overall5food5service5ambience5

Love the food selection here, robust menu with a sushi compliment! Was here with 9 for a birthday and the restaurant was awesome as usual.

KG
Phoenix
1 review
Dined on January 4, 2020
Overall5food4service5ambience5

Our waiter Steven was fantastic! Food was good, as usual.

VS
Columbus
18 reviews
Dined on January 2, 2020
Overall3food3service3ambience2

The meal and service was a bit lacking this visit. We were a little disappointed.

D
Phoenix
3 reviews
Dined on December 31, 2019
Overall5food5service5ambience4

Excellent food, great service

k
Phoenix
6 reviews
Dined on December 26, 2019
Overall3food3service1ambience2

Poor service and mediocre food

AD
Phoenix
2 reviews
Dined on December 26, 2019
Overall5food5service5ambience5

Every time I dine at this location either by myself or with family and friends always receive amazing customer service from the time of being at the podium as well as our server taking our order and bringing us our food. One thing I love about eating at Kona is the food is always fresh and you get your monies worth. I have never had a bad experience ever, the company prides themselves on the quality of food being served to a customer and always has enthusiastic employees.

KW
Phoenix
2 reviews
Dined on December 25, 2019
Overall1food1service1ambience2

Check-in took 20 minutes, with lots of aggravation.
Getting the server to take our drink order took over 30 minutes.
I ordered salad and pizza, and asked for salad to come first. Server said of course. I got both at the same time.
Salad was poorly dressed, pizza was under-cooked and over-greasy.
Manager seemed good at running around apologizing, but not so good at running a smooth process with employees doing what they should.

A train-wreck.

E
Phoenix
5 reviews
Dined on December 25, 2019
Overall1food4service1ambience2

Completely unprepared for the poor service - waited sitting at our table an hour to be served the appetizer. Inadequate staffing for the crowd in the restaurant, and we had to wait almost 20 minutes to be seated - we had a reservation, but they didn't even seem to be aware of it until they checked their computer. We were told this was the first time they were open on Christmas Day itself, and that many of the staff no-showed. They apparently had no plan B for this likelihood, and were overwhelmed. We chose to force ourselves to be patient however, and the food was excellent. No tangible apologies were asked for nor offered.

H
1 review
Dined on December 25, 2019
Overall4food5service5ambience4

Our waiter, Boris, was very friendly and attentive. The food was good as well. The sushi was prepared well and better than most places.

B
Chicago
14 reviews
Dined on December 25, 2019
Overall4food4service4ambience4

Mikey S. was a very attentive waiter even though he had several tables due to limited staff for Christmas. Potstickers were excellent.

OT
Phoenix
2 reviews
Dined on December 24, 2019
Overall4food4service4ambience3

I ordered Salmon with fried rice. It was good but a little greasy. The server provided excellent service. He was very nice and friendly.

S
Phoenix
3 reviews
Dined on December 14, 2019
Overall1food1service3ambience1

Floors were filthy and slimy. Smelled of old dried beer. Giant long hair in food cut the dining to a halt won’t go back. Also - smoking is allowed on the patio which was nasty.

OT
Phoenix
3 reviews
Dined on December 14, 2019
Overall5food5service5ambience4

Excellent food. Great to have a reservation on a busy Dec night. Staff was attentive.

CO
Phoenix
2 reviews
Dined on December 12, 2019
Overall5food5service5ambience5

Consistently delicious fare. A great spot for a Happy Hour break from shopping or as a destination all by itself. Great staff and lovey atmosphere.

OT
San Francisco
4 reviews
Dined on December 1, 2019
Overall5food5service5ambience5

Came out for a football tournament and our kids one so we went to celebrate awesome customer service she was spectacular highly recommend they have everything

VC
Phoenix
21 reviews
Dined on December 1, 2019
Overall5food5service5ambience5

Delicious. Service was great. Will go back.

On another issue.........so sad to see City North and Scottsdale Quarter close.

NS
Vancouver
8 reviews
Dined on November 29, 2019
Overall2food5service4ambience2

We booked this restaurant based on the high reviews for sushi. We were so disappointed when we arrived at the mall on Black Friday for our date for sushi. We had a great waiter however and he provided good service and our sushi was delicious. It was great value just not the ambiance we were looking for.

S
Phoenix
40 reviews
Dined on November 28, 2019
Overall2food1service2ambience2

It was a bad Thanksgiving outing for our family. It was raining and cold so we were expecting a nice hot meal at this nice restaurant inside the Fashion Square but we were so disappointed. The floor was filled with food debris and the table was not clean. The drinks came out slow and my tea was barely lukewarm. We ordered the calamari and potstickers for appetizers and macademia turkey dinners for entrees at the same time since they needed more time to prepare the turkey dinners. The appetizers came out 5 minutes later and were tasty but no hot as expected. We waited another 15 minutes when the manager came out and tell us that they ran out of macademia turkey dinners. Why did they waited 15 minutes to tell us? They substituted the macademia turkeys with the classic roasted turkeys and gave us the appetizers for free. We waited for another 10 minutes for the roasted turkey dinners to come out and they tasted so salty we can hardly swallow. We ate our mashed potatoes and veggies and left the salty turkey meat on the plates. We didn't expect both food and service being this bad during this year Thanksgiving dinner.

r
Phoenix
15 reviews
Dined on November 28, 2019
Overall4food5service3ambience4

The food is great, the location is very good, and the decor is quite classy. Big problem seems to be with assignment of servers and delivery of food. We ordered drinks and an appetizer and the entrees at the same time. 15 minutes later the entrees turned up but no sign of the drinks or appetizer. Of course we sent the entrees back and explained we wanted our drinks and appetizer served at the start of the meal.
Earlier, after 15 minutes waiting to even see a server I asked to see the manager. A couple of minutes later a server arrived, however we never saw the manager for the whole time we were there.
My conclusion is this manager doesn't care about the customer's experience.

AZ
Phoenix
9 reviews
Dined on November 22, 2019
Overall5food5service5ambience5

Had a great experience at the sushi bar... The chef was amazing and took the time to give us suggestions. He was very fast at making the sushi so we didn't have to wait long to enjoy the food.

FF
Phoenix
36 reviews
Dined on November 15, 2019
Overall5food5service5ambience3

By far one of the best meals ever! The food on the "Kitchen" menu is outstanding - definitely recommend anything barbecued, and be sure to top it with "honey" coleslaw. Service excellent - and overall environment wonderful. Would have liked softer music, but the great taste of our meal was so good, I soon forgot about the music. Will definitely make this a favorite lunch spot.

JD
1 review
Dined on November 14, 2019
Overall2food4service2ambience2

I have lived in the valley for 25 years but my first visit to Kona Grill was last Thursday night. The best word to describe it would be underwhelming. The character and atmosphere of the dining room was above average except for the volume of the background music. The selection of music was OK but I think some improvement can be made to select music with a wider general appeal. The volume of the music was way too high. Unfortunately, this hurt the general ambience of the place. Loud music doesn't make a restaurant cool or hip.
The service was OK but needs some work. Our waiter was in training so I can cut him some slack. I think it was his first day. The waiter training him was fine but there's some room for improvement. For example, when a waiter/waitress leaves a table after delivering something, they should always ask it there is anything else they can get. This should be standard procedure. Also, they shouldn't take away any plates before the customer is done.
The hostess was extremely rude when I went to her podium to ask her a question. She didn't great me at all and didn't ask me what she could do to help. She just ignored me without even acknowledging my existence.
The food was above average but the coffee was served lukewarm. The coffee was replace with newly brewed coffee but we suspect that it was not decaf as requested. My father is sensitive to caffeine and he couldn't sleep that night.
I hope the Kona Grill can make some improvements to make the diner's experience more enjoyable. The business has a lot going for it, but at this time, I wouldn't recommend it to friends and family.

F
Las Vegas
1 review
Dined on November 2, 2019
Overall5food5service4ambience4

Food was excellent. Waitress was very good. Prices are high. Great meal.

JP
Phoenix
1 review
Dined on November 2, 2019
Overall4food5service4ambience3

Service was great. The food was fricken' awesome!!! My wife ordered the sweet chili glazed salmon and lost her dang mind. She loved it, and seriously the crispy brussel sprouts were addictive, I wanted more and more. Very good job. The only thing against you was this; We sat by the kitchen and there was competing music from the restaurant and the radio in the kitchen. Other than that, this was a great dining experience. Thank You.

B
Phoenix
60 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

Great service very attentive , good selection of entries and well presented. Local GEM

OT
Phoenix
7 reviews
Dined on October 12, 2019
Overall4food4service4ambience3

service and food was very good.

OT
Phoenix
23 reviews
Dined on September 6, 2019
Overall3food4service2ambience3

Good food/ happy hour pricing. Service was slow at best, the servers were pre occupied

OT
Phoenix
7 reviews
Dined on August 31, 2019
Overall4food4service3ambience1

too loud
food was good
server was nice but had to be reminded about things requested a few times

N
Cleveland
13 reviews
Dined on August 30, 2019
Overall3food3service1ambience1

Service, not great . After greeting server anxious to rush us along. 3 of 5 food orders incorrect and sent back. Wine served well after meal arrived. Many many places to go for this cost with much better results. We are done with Kona Grill

y
San Diego
5 reviews
Dined on July 26, 2019
Overall3food2service4ambience2

$17 salad was limp and chicken sandwich was dry. Had to catch waiter for drinks. Sat us at a table too small for 7 people. Happy hour waiter was great, but no one else seemed interested. That’s not good for a 200 dollar bill. Hostess staff were too busy talking to care where we sat. Overall not a good experience

OT
Phoenix
7 reviews
Dined on July 20, 2019
Overall4food4service5ambience3

very busy tonight so the noise level was high. but service was very good and so was the food.

M
Phoenix
3 reviews
Dined on July 20, 2019
Overall5food5service5ambience5

Went for our monthly mom daughter dinner and had a wonderful dinner. Our server was very kind and paid special attention to my seven yr old , who loved the extra attention.

D
Seattle
2 reviews
Dined on July 4, 2019
Overall1food1service1ambience1

We made reservations for an out of town guest on July 4th for 8:00pm. WE arrived at the restaurant to a note posted on the entrance stating they had closed at 7pm. Not sure how that happened, however with so many restaurants to choose from, not really a great management decision.

OT
1 review
Dined on June 29, 2019
Overall5food5service5ambience5

Friends from Canada had visit.

TT
1 review
Dined on May 29, 2019
Overall3food2service5ambience5

Disappointed in the food but our server was beyond excellent!

OT
1 review
Dined on May 25, 2019
Overall5food5service5ambience5

My birthday here was everything I expected and more. I loved the atmosphere and ambiance. The sushi was incredible. I will certainly be visiting this location again in the near future.

JD
1 review
Dined on May 19, 2019
Overall5food5service5ambience5

Good food and drinks and amazing service. All day happy hour on Sunday is fantastic.

BW
1 review
Dined on April 27, 2019
Overall5food4service5ambience5

Was a last minute book night before prom worked perfectly for our party of 6. Place was almost as pretty as my date!