Kona Grill - San Juan

4.2
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53 Reviews
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$31 to $50
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American

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About

Welcome to Kona Grill in San Juan, PR, located at the Mall of San Juan, near Laguna San José. Enjoy a unique meal during your vacation or stop by after work. Fresh, wild caught fish is used to craft award-winning sushi, while contemporary American entrees are prepared from scratch in-house. Enjoy the best happy hour in San Juan on the patio, and don’t leave until you’ve tried one of the handcrafted cocktails, ice cold draft beer, or a glass of wine selected from the extensive drink menu. The restaurant’s diverse menu and contemporary ambience, with its unique water features, provide the perfect venue for drinks with friends, family vacations, birthday celebrations, business meetings, date night, or just any occasion really.
Dining Style
Casual Dining
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Cuisines
American, Sushi
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Hours of operation
Sun - Thurs: 11a-10p
Fri - Sat: 11a-11p
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Phone number
(787) 919-7008
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Neighborhood
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Cross street
Mall Of San Juan Blvd
Additional
Bar Dining, Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Outdoor dining, Wine
What 53 People Are SayingWrite a review
Overall ratings and reviews
4.2based on all time ratings
4.2
food
4.1
service
4.3
ambience
3.9
value
Noise · Moderate
87% of people would recommend it to a friend
5
4
3
2
1
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OT
Caribbean
8 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

Excellent food, beverages, and service.

OT
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

Cuando llegamos no honraron la reservación por esta aplicación y esperamos una hora

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NM
Caribbean
4 reviews
Dined on May 12, 2019
Overall 5food 5service 4ambience 5

Great service and excellent food. Everything was so fresh and delicious. Definitely one of my favorite restaurants. Their sangria with sake is the best.

JH
1 review
Dined on May 4, 2019
Overall 1food 5service 1ambience 5

The absolute worst experience I’ve ever had at a restaurant. Our food came out at different times, food was mixed up, we didn’t get refills of water. Our server pretty much served every table around us and act as if we weren’t there or as if we didn’t need anything. Once we brought this to the attention of the manager he agreed our server had not done his job and apologized for the horrible service.

CG
New York Area
1 review
Dined on April 13, 2019
Overall 4food 5service 5ambience 3

Waitress was phenomenal. They had an issue finding my open table reservation. Food was great especially the sushi.

FV
Caribbean
6 reviews
Dined on February 23, 2019
Overall 5food 4service 4ambience 3

Good food! Only problem was with beverages. Ordered Kona on tap was not available, then ordered bottled one and was not available.

OT
Chicago
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

The server (Carla) and manager (Giovanny) were excellent!!! Food tasted awesome!!!

J
Las Vegas
5 reviews
Dined on December 21, 2018
Overall 5food 5service 3ambience 3

Too slow service.

OT
Caribbean
1 review
Dined on December 9, 2018
Overall 1food 2service 1ambience 4

We waited almost hour and half for a sandwich and a pizza, the restaurant wasn’t full

BA
1 review
Dined on November 2, 2018
Overall 1food 1service 1ambience 2

For many years ago , Kona Grill has been my favorite restaurant. I was looking forward to go back after a long time. What a disappointment!!!! Terrible service, menu change, we ordered the traditional sea bass. It had no taste . Sorry, it has change so much!!! Needs supervision

N
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

Excellent experience!!! The food is healthy.
Great flavors. Excellent service

RS
Caribbean
1 review
Dined on April 13, 2018
Overall 4food 4service 2ambience 4

The restaurant has a problem with their computer system . They couldnt bring the check. We had to wait 40 minutes to fot it.

OT
Caribbean
1 review
Dined on February 17, 2018
Overall 5food 5service 5ambience 5

Excelente servicio, excelente ambiente y excelente personal 10/10. Recomiendo 100% el churrasco.

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OT
Caribbean
1 review
Dined on August 26, 2017
Overall 4food 4service 4ambience 5

Outstanding variety of foods on one place. A lot of fun for kids with their beautiful food in a box.
This is a place where you can have sushi as appetizer and a big steak for entree. Desert is also a good portion.

OT
Caribbean
2 reviews
Dined on August 12, 2017
Overall 4food 3service 4ambience 4

Refreshing to have a place where the noise level is acceptable. Service was very good and food was good. We had the tuna miso appetizer, sushi, house salad, ny steak and the macc cheese and lobster plate. I ordered a Kir and the bartender delivered, although they had no cassis (he/she substituted with a blueberry syrup). Casual setting, but a bit overpriced. Overall, nice option.

PP
New England
32 reviews
Dined on July 14, 2017
Overall 1food 1service 1ambience 1

Bad Service, Bad Food, They do not care about their clients. Got me once and now twice, we are never coming back to this place.

R
Caribbean
1 review
Dined on June 4, 2017
Overall 3food 1service 4ambience 4

Food was way to salty, almost uneatable. Also the add pineapple to fried rice who does that?!!!

MA
Caribbean
13 reviews
Dined on May 28, 2017
Overall 2food 2service 3ambience 2

Hello my followers! El mesero atento de forma comercial al igual que ordenar por servicarro, o sea coger una orden y nada más... La selección algo insípida o carente de sorpresas sabor comercial al igual que comprar sushi en supermercado, o sea nada memorable. Entre los escogidos Las Vegas Roll que desagradable no por el tempura sino por el termino del arroz y el sabor de crab (nada que degustar). Los Burgers Bites de Atún: en serio tomate y lechuga iceberg (nada exótico)... los Calamares Frito sin opción solo sal y dust picoso de pimienta y otros polvos...

La mesa que nos dieron estaba cerca de la puerta de salida a un espacio externo la cual mantuvieron abierta, siendo que entonces el area estaba caliente (sin aire acondicionado). Al parecer mantienen la puerta abierta para facilitar el acceso de meseros al area cuando van y vienen a manos llenas. (¿pueden instalar puerta corrediza automática?) Optamos por ni pedir postre dado que tanto los aperitivos, primer plato (sushi) y segundo plato (los principales)... fueron un mal chiste.

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RS
Caribbean
1 review
Dined on May 14, 2017
Overall 4food 5service 5ambience 5

Great service. Our server was great. Kids menu was awesome.Will come back for sure.

OT
Caribbean
1 review
Dined on May 14, 2017
Overall 5food 4service 5ambience 5

Everything was great. Do not recommend the brownie

The service was very good.

C
Caribbean
1 review
Dined on May 13, 2017
Overall 5food 5service 5ambience 5

I go a lot with family and friends, like the food, it is good for small kids and teens

KM
Caribbean
2 reviews
Dined on April 30, 2017
Overall 3food 3service 4ambience 5

Our experience at the restaurant was awesome! Nice food and good service.

OT
Washington DC
5 reviews
Dined on April 29, 2017
Overall 5food 5service 5ambience 5

The service was great. The server was personable and gave us a lot of information about her country. I will be visiting this restaurant again to ask for her when I come back to PR

CH
Baltimore
4 reviews
Dined on April 21, 2017
Overall 5food 5service 5ambience 5

We had an amazing time. Our server Chris Velez was amazing. He was fun, very knowledgeable and made great suggestions. Other servers came over just to make sure that we were ok and the food was amazing. Great time. Great atmosphere.

OT
New York Area
3 reviews
Dined on April 11, 2017
Overall 5food 5service 5ambience 5

Our server, Edwin, was very attentive and helpful.
The food was excellent.

OT
Orange County
14 reviews
Dined on March 1, 2017
Overall 4food 4service 4ambience 4

Nice place with good service, atmosphere and food quality. The menu has too many offerings IMO making it seem rather generic. No defining dishes. All said, very good but not memorable.

D
Caribbean
1 review
Dined on February 14, 2017
Overall 1food 1service 2ambience 3

I never go out of my way to complain ... I understand that things happen during the normal operating hours of a business so I didn't make a big deal of it. I can say here what happened because they are asking me for a review..... First of all the menu doesn't have prices for beverages I don't like that ... we had sushi for appetizer which was fine ... it tasted as you would expect and the dishes and utensils were clean. Service was so so ... a little rushed and forgetful. My main dish was the pan pizza, when it arrived it was cold and looked overcooked and then reheated .. it looked terrible, it was dry .. all of it even the toppings. As I don't like to complain I started eating saying to myself ... whatever. Then I noticed half way through a baby fly hopping around on the food ... you know those flies you find in the garbage when the garbage hasn't been taken out when it should have. The insect was hopping around and stayed so long on the plate that I was able to show the waiter the activity. I didn't make a scene although inside I felt grossed out....anyway, the other folks at the table thought the food was not fresh and when they finished we paid and left. As a recompense for the incident the waiter said they would not charge me for my pizza, I was like .. whatever. I left a good tip and we all went home. As a final thought I would like to say they must have gotten the message in the kitchen because the couple next to me also ordered the pan pizza and it looked beautiful. Since this was my first time to this restaurant I had no idea what a real pan pizza here should look like. So I guess the moral of the story is .. for me anyway ... stick to restaurants you already know and have had good expereinces.

OT
Chicago
13 reviews
Dined on December 29, 2016
Overall 2food 3service 1ambience 1

Food came out at all different times. The Manager did apologize and offered a free appetizer in our next visit

A
San Francisco
7 reviews
Dined on November 17, 2016
Overall 3food 2service 3ambience 3

My tuna was overcooked and no flavor. Appetizers were good.

NS
Philadelphia
11 reviews
Dined on June 18, 2016
Overall 4food 4service 3ambience 3

Yummy food, diverse menu!

KE
Caribbean
1 review
Dined on June 11, 2016
Overall 5food 5service 5ambience 5

The food was delicious, we have to keep trying all the menu

OT
Philadelphia
1 review
Dined on June 4, 2016
Overall 5food 5service 5ambience 5

Potsickers, avocado egg rolls , fantastic!!!!
We also tried the Sweet Chilli Grilled Salmon n the Kona Churrasco, espectacular *!!!

NM
Caribbean
5 reviews
Dined on May 1, 2016
Overall 4food 4service 5ambience 4

Nice restaurant with a good price range menu. The food was good and the service excellent.

L
Chicago
15 reviews
Dined on April 17, 2016
Overall 3food 3service 2ambience 4

Food was good but service was defficient.

OT
Caribbean
1 review
Dined on February 14, 2016
Overall 5food 5service 5ambience 5

Excelente calidad de comida, el servicio fue de primera, muy atentos, la reservación fue la mejor idea!

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RA
New York Area
12 reviews
Dined on January 10, 2016
Overall 2food 2service 3ambience 3

New family restaurant in nice, new mall. Totally disappointing, even as compared to chains like Fridays or Chili's. Eclectic -if not odd- menu that offered options that normally wouldn't be mixed together. Food quality was below average while prices weren't. Server was nice but brought main dishes with the starters. Some plates were too hot. Maybe they will improve with time, but I'm not planning to go back anytime soon.

g
Caribbean
2 reviews
Dined on December 26, 2015
Overall 5food 5service 5ambience 5

Excellent dinner with good service and ambiance. We will be back😊😊😊😊

KK
Chicago
7 reviews
Dined on December 26, 2015
Overall 4food 5service 5ambience 5

Great food and nice servers. However they seem understaffed or unsure how to handle guests when filled to occupancy. Expect to wait awhile for your food... quality of food was good though

D
Caribbean
1 review
Dined on December 23, 2015
Overall 1food 3service 1ambience 4

Service too slow. Apparently not ready for high volume. Visited Dec 23. Some items on menu not available. Waiter/waitresses need better and formal training for such "high end" venue. However, would go back to try other interesting things on menu.

A
Orlando
8 reviews
Dined on October 21, 2015
Overall 5food 5service 5ambience 5

Very good food and excellent service.

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