Kona Grill - Plano

Commentaires sur le restaurant Kona Grill - Plano de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Aaron

   Dallas2 commentaires

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Waited over an hour after getting our order in, only one sushi roll came out of the kitchen and it wasn't that great - Kura is better. No real apology from the manager as we paid up for what we did get so we could leave: $37 for a rainbow roll and a soda (not including gratuity). Will never return.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Thanks for the review, Aaron. We're really sorry to hear about your recent experience at Kona Grill - Plano. We apologize for the wait and the quality of the sushi roll you received. It's disappointing to hear that you felt overlooked and for the value you received, we always aim to provide the best experience possible. We appreciate your feedback and will use it to improve. We hope you'll reconsider and give us another chance to show you the quality and service we're known for. The Management Team
   

   Ce commentaire est-il utile?

2. D

   DrC

   Dallas1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 3

   I like to share feedback on today’s Mother’s Day brunch at Kona Grill, We had been to STK for my birthday and loved it hence we wanted to try another one group restaurant. We had a reservation at 12:45 but waited over 30 minutes to be seated, even though the dining area wasn’t full. The two hosts at the front seemed overwhelmed and disorganized, flipping through a paper list while guests stood around frustrated. It was clear there was no effective system in place. When we were finally seated at 1:20 PM, we were told brunch service and bottomless mimosas were over — despite both being prominently advertised. We were then informed that even à la carte mimosas were no longer available starting 2 pm as they had run out……It felt like poor planning and mismanagement all around. To make matters worse, my father was served a salad with visible fungus. While it was quietly replaced, no one acknowledged how serious that was — especially considering his age and health. We spent $227 + on this meal, and the experience didn’t come close to matching that value. Frankly, we’ve had better service, food, and organization at smaller, locally owned restaurants — places without the brand or resources of The ONE Group. This was meant to be a special occasion, and instead it was filled with delays, confusion, and food safety concerns. I hope this feedback is taken seriously and addressed appropriately.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Hey DrC, We're truly sorry to hear about your experience at Kona Grill on Mother's Day. It's clear from your feedback that we didn't meet your expectations, especially as a special occasion. We apologize for the confusion and delays you experienced, and for the issues you encountered with the food and service. Your feedback is valuable to us, and we will address these issues to improve our future experiences. We hope to have the chance to serve you better in the future. Best, The Management Team
   

   Ce commentaire est-il utile?

3. T

   Taylor

   Dallas1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Took my family here for Mother’s Day lunch. Despite having a reservation, we were told we’d have to wait for 15-20 minutes after waiting at the hostess stand for 5 minutes just to be acknowledged. While waiting, the hostess yelled out that they were no longer serving their Mother’s Day brunch menu, and only their dinner menu which is stupid expensive. Having 3 kids in the party, they were thrilled to look at the kids menu, except nope you weren’t allowed to have anything off the kids menu except pizza. The wait staff was slow, but our waitress was friendly. If my mom hadn’t been there, we would have walked out. Will not be going back.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Thanks for visiting us, Taylor. We're sorry to hear about your experience at Kona Grill - Plano. It's disappointing to hear about the wait and the limited menu options for your mom's day. We appreciate your patience and understanding, as we try to accommodate all our guests. We're always striving to improve and your feedback is valuable to us. We hope you'll reconsider and give us another chance. The Management Team
   

   Ce commentaire est-il utile?

4. C

   Carrie

   Dallas1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 3

   Didn’t matter that you had reservation. Just took names as everyone showed up regardless of your reservation time. Waitress rarely checked on us and had to wait for drink refills or items needed when food was brought to table. Food was good but for the price of it it should’ve have been better.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Hi Carrie, we're truly sorry to hear about your experience at Kona Grill - Plano. We strive to provide the best service to all our guests and it's clear we fell short during your visit. We apologize for the inconvenience caused by the lack of attention from our staff and the delay in refills. We also regret to hear that you felt our food was not worth the price. We're glad to know that you enjoyed it, but we're sorry that it didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next dining experience a better one. Best Regards, The Management Team
   

   Ce commentaire est-il utile?

5. J

   Jessica

   Dallas2 commentaires

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   This was the most disappointing experience. Made the reservation for 12:15 because they advertised a special brunch menu for Mother’s Day. We arrived 10 min late and our table wasn’t ready. We were told it’d be another 15 minutes. Other parties were beginning to leave because their reservation times were not honored and respected. We had heard that parties without reservations were being prioritized and sat. Then, at 12:40, they announced that they were out of brunch menu items which was the WHOLE reason we chose to dine here. They were clearly not prepared, understaffed and overwhelmed. Just like others, we ended up leaving to go to another restaurant. I am very disappointed in their inability to manage their reservations and their terrible judgement to seat parties without reservations. Furthermore, their lack of communication and indifference for causing us to wait so long for our table was very unprofessional. They should have communicated to us when we checked in their issues of being understaffed and behind on reservations. They really should have owned up to the fact that they wouldn’t be able to accommodate the crowd and gave us a choice earlier to leave.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Hey Jessica, We're truly sorry to hear about your experience at Kona Grill on Mother's Day. It's clear from your feedback that we didn't meet your expectations, especially as a special occasion. We apologize for the confusion and delays you experienced, and for the issues you encountered with your reservation. Your feedback is valuable to us, and we will address these issues to improve our future experiences. We hope to have the chance to serve you better in the future. Best, The Management Team
   

   Ce commentaire est-il utile?

6. J

   Jenny VIP

   Dallas1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Made a reservation for 12:15 on Mother’s Day. When we arrived they told us 15-30 minute wait even with our reservation. After waiting 30 minutes there were still 7 parties ahead of us and they had run out of their brunch items which was the reason we went there. We left and went somewhere else. Later I got an email from open table asking why I didn’t honor my reservation. Wow! Will probably never go to this restaurant again. Very poorly managed.
   

   Ce commentaire est-il utile?

7. K

   Karan

   Raleigh 1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 4

   Had booked a Mother’s Day brunch for the family. Waited for 15 min despite reservation then another 10 mins for server to show up. Then we were told they were “out” of brunch menu within 30 mins of opening.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Thanks for the feedback, Karan. We're sorry to hear about your experience on Mother's Day. We understand how frustrating it can be to wait for a table despite a reservation. We're also sorry for the confusion with our menu. We strive to provide excellent service and it's clear we fell short this time. We appreciate your understanding and hope that you will give us another chance to serve you better. Regards, The Management Team at Kona Grill - Plano
   

   Ce commentaire est-il utile?

8. G

   Geri

   Dallas3 commentaires

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   We went for Mother’s Day for brunch. It took 25 mins to check in and be seated (no exaggeration). They had to go back and forth to get the table ready — kinda wild considering they had to know it would be busy. I’d expect tables to be prepared before opening but what do I know. When we sat down, we waited another 10-15 mins and never got greeted, so we left and ate somewhere else. It was a very poor experience. For the menu prices, I expected better and likely will not return.
   

   Kona Grill - PlanoA répondu il y a 2 jours

   Thanks for the review, Geri. We're truly sorry to hear about your disappointing experience on Mother's Day. We understand how frustrating it can be to wait for a table, especially when you're looking forward to enjoying a meal with your family. We sincerely apologize for the inconvenience and the lack of greeting you received. We're taking your feedback to heart and will use it to improve our service. We hope you'll give us another chance to make your experience better. Best, The Management Team at Kona Grill - Plano
   

   Ce commentaire est-il utile?

9. R

   Roy

   Dallas1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 3

   I took my wife here for Mother’s Day. They boast they were going to have Mother’s Day brunch so I purchased that package. The pancakes were not fresh. The pastries look like something you will get out of a vending machine. The sausage and bacon didn’t taste good. The chicken fried steak gravy and biscuits were not worth the time it would take to cut and eat the dry food. Also, we ordered mimosas to celebrate Mother’s Day, but the mimosas came in a regular glass instead of a Champlain flute. All in all, I will never come here for any kind of breakfast, especially for Mother’s Day. 
   

   Ce commentaire est-il utile?

10. H

    Hector VIP

    Dallas17 commentaires

    1.0

    Y est allé il y a 3 jours

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 3

    Mothers Day Brunch was a major letdown today. Food was a mix cold eggs, cold coffee, cold pancakes, burnt croissants, raw bacon, overcooked chicken fried steaks which looked like more like ribs. Waiter was okay and had kitchen manager come out who, with his filthy clothing, stated he made the food fresh this morning and would see what he could do, while our reservation was for 10:30am. This never occurred so we let the waiter know we were leaving and he rudely just pointed to a man in a suit pushing a cart busing tables. This was in fact the manager and I told him the whys of our leaving. He apologized which was kind yet could tell of the restaurants fell with our party at least. We even witnessed the table besides ours complaining also about their food. Hopefully quick improvements will be made especially for events as Mother’s Day. Fortunate we were able to find another local restaurant to fit us in after allowing us to still fulfill Mother’s Day Brunch plans with two deserving Mom’s.
    

    Kona Grill - PlanoA répondu il y a 2 jours

    Hey Hector, We're truly sorry to hear about your disappointing experience at Kona Grill - Plano on Mother's Day. We always aim to deliver a great experience, and we regret that we missed the mark this time. We take your feedback about the food quality very seriously and we're committed to improving. We hope that we'll have the opportunity to serve you again in the future. Thank you for bringing this to our attention. Best, The Management Team
    

    Ce commentaire est-il utile?