Kona Grill - Plano

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1. OT

   OpenTable Diner

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Had another wonderful time celebrating our little girl's 8th birthday. Thank you to Candace for making it extra special for the birthday girl.

   Kona Grill - PlanoResponded 3 days ago

   Hi there! We are so glad that your daughter had a great 8th birthday at Kona. We appreciate the 5-star rating as well as the kind words regarding Candace; we will definitely pass them along. Please come back in soon and visit us again. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
2. DR

   DeeR

   Dallas

   58 reviews

   vip
   3.0

   58 reviews

   Dined 7 days ago

   overall3food3service2ambience4

   Service slow..not enough help.. had to ask for ice tea refills. Took awhile to get servers attention to get check Not what I’m used to... service has always been wonderful

   Kona Grill - PlanoResponded 5 days ago

   Hi Dee: I'm so sorry to hear that your service was slow. We are currently working on our staffing levels to make sure that these kinds of situations do not happen in the future. Please let us make it up to you. The next time you are in, ask to speak to me and I will buy you a drink or dessert and ensure your service is exceptional. I look forward to meeting you. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
3. PC

   PhilC

   1 review

   2.0

   1 review

   Dined on May 15, 2022

   overall2food3service1ambience2

   Very poor service. Our waiter was distracted or something because he kept forgetting everything. Took 45 minutes to get food even though we had ordered the 2 kids meals immediately. Also, he brought 7 of our 8 dishes out and then it was another 15 minutes to get the last persons meal.

   Kona Grill - PlanoResponded on May 17, 2022

   Hi Phil: I'm so sorry to hear that you received such poor service from our staff at your recent visit to our restaurant. I would like to talk to you in a little bit more detail about your experience and see about possibly winning your business back. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I might give you a quick call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
4. d

   dba75033

   Dallas

   44 reviews

   vip
   3.0

   44 reviews

   Dined on May 15, 2022

   overall3food3service3ambience3

   We have been here 20+ times over the years and was surprised by the Cuban sandwich off the menu. Prices went up and portions went down it seemed. For the first time I left there dissatisfied darn it.

   Kona Grill - PlanoResponded 6 days ago

   Hi there: Sorry to hear that you dissatisfied with your last meal. Yeah, unfortunately, the Cuban Sandwich has been off the menu for some time now. You are not the only guest that has missed that particular item. We hope you can cultivate some new favorites with our new menu, especially the avocado chicken club or the delicious french dip sandwich. We look forward to seeing you again soon. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
5. C

   Colleen

   Dallas

   21 reviews

   vip
   3.0

   21 reviews

   Dined on May 13, 2022

   overall3food4service4ambience4

   The pricing was excessive for what we got. $17 for 6 dumplings?! The sushi rolls were over priced for the serving size too.

   Kona Grill - PlanoResponded on May 14, 2022

   Hi Colleen: I'm sorry you felt our pricing was excessive for what you got. I would encourage you to try our Happy Hour specials, where we offer many yummy food and drink specials for $3, $6 and $9. We offer our happy hour Monday - Friday 2-6 pm and Monday - Thursday - 9-11 pm. Hope to see you there. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
6. OT

   OpenTable Diner

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined on May 13, 2022

   overall1food2service1ambience1

   “What do you want me to do, stuff them by hand?” Yes my server actually said this to me on 5/13/22 while I had dinner with my daughter! I ordered a signature cocktail “hellavah martini” which has blue cheese stuffed olives. Without asking first and after a long delay as a third attempt she brought me a dirty martini with regular olives. I like that drink too but Since this was the signature cocktail, I asked if she was going to charge me the signature price since she never asked if it was ok that she brought something other than what I ordered. That’s when she replied the above with a rude sarcastic attitude along with it. Being quick on my feet I just took it and then asked if she really just said that to me and I repeated it to her. She tried to recover her horrible insult but it was too late and I was disgusted that this was now Kona’s standard.

   Kona Grill - PlanoResponded on May 17, 2022

   Hi there: I'm so sorry to hear that you received such poor service from our staff at your recent visit to our restaurant. I would like to talk to you in a little bit more detail about your experience and see about possibly winning your business back. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I might give you a quick call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
7. LR

   LouisR

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined on May 13, 2022

   overall3food3service2ambience4

   Noisey, mashed potatoes and brockly cold, chicken was just warm. Server was good at his job. Kitchen needs help, too slow.

   Kona Grill - PlanoResponded on May 17, 2022

   Hi Louis: Thanks for taking the time to leave us a review on Open Table. We take seriously every guest review and will do our best to improve upon the points that you mentioned in your review. Please come back soon and see if we have made any progress. Respectfully, Shawn, Manager, Kona Grill Plano

   Report
8. OT

   OpenTable Diner

   Washington DC

   1 review

   1.0

   1 review

   Dined on May 12, 2022

   overall1food2service1ambience1

   No service Bugs flying everywhere Very high noise level

   Kona Grill - PlanoResponded on May 14, 2022

   Hi there: I'm so sorry that you did not have a good experience at your last visit to Kona Grill Plano. We would like to talk to you in a little bit more detail and see about winning your business back. Please call us here at the restaurant (480-429-5427) or leave your contact information here so that I can give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
9. L

   Lisa

   1 review

   1.0

   1 review

   Dined on May 12, 2022

   overall1food3service2ambience2

   We sat in the bar area, waited more than 10 minutes for drinks each time and was swatting away fruit flies the whole time. We were worried because we ordered sushi and sat near the sushi bar, realizing those fruit flies were everywhere! They landed on our food and drowned in our drinks. I have loved this place in the past but this was a whole new experience!

   Kona Grill - PlanoResponded on May 13, 2022

   Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

   Report
10. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food2service1ambience4

    Untrained staff

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
11. OT

    OpenTable Diner

    Dallas

    3 reviews

    1.0

    3 reviews

    Dined on May 8, 2022

    overall1food1service1ambience4

    Our original reservation was for 1:30 but when we checked in, we were told it would be a one and half hour wait. We had somewhere else we had to be so we rescheduled our reservation for 6:15. When we came back, we were told that their kitchen was so behind that they wouldn’t start seating any new tables until 7:00. By the time we were seated, I was starving and we immediately ordered our meals when we ordered our drinks and appetizers. We received our meals around 8:00 and it was the most disappointing meal we have ever had. There was absolutely no seasoning on anything. My wife and I had ordered the Ribeye steak thinking you can’t go wrong with a Ribeye. Boy were we wrong. It was the most bland steak ever. We didn’t even finish half as we had lost our appetites. I think I could by a steak at the store and eat it raw and it would have more flavor. We decided not to bother with desert and all 4 of us left with half eaten meals. We had been excited to eat there as it seams to be a very popular place but it definitely was not worth the wait and we will not be returning. My young daughter told us again this morning how disappointed she was with her meal because it had looked so good in the picture. I told her she would have been better off to eat the picture.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
12. AB

    AndrewB

    Dallas

    4 reviews

    2.0

    4 reviews

    Dined on May 8, 2022

    overall2food2service2ambience4

    The atmosphere here is really cool, and the food looked really tasty. However, it was a little too crowded for us to try on Mother’s Day, so we went elsewhere.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Andrew: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
13. OT

    OpenTable Diner

    Dallas

    4 reviews

    2.0

    4 reviews

    Dined on May 8, 2022

    overall2food3service1ambience4

    Food was pretty good and the atmosphere was good with a modern decor. The service was very slow (albeit it was Mother’s Day so I give them a little break on the time it took to get the food to us). But our waiter seemed very aloof and wasn’t attentive at all to us. Had to ask a different waiter to get us cutlery, had to ask again to get us water. He didn’t come around much at all to ask us for refills except once or twice the 2.5 hours we were there. He wouldn’t remove the plates from the previous courses such as the appetizers. Brought a salad with the main course which is a major serving faux pas since as your forced to either eat your salad while your entree gets cold or eat them both together which is not typically how its done with dining out or eat your salad last, but who does that. Anyway, you get the idea, the waiter was either extremely new/inexperienced or uninterested in his job. Could have gotten just of good if not better experience at a more run-of-the-mill franchise chain with lesser reputation than Kona, honestly. Overall, I don’t think we’ll be coming back anytime soon.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
14. s

    scruz

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    had a horrible experience, food took an hour to come and Shrimp stir fry had this burning smell to it that we couldn't even eat. Floor was dirty with food and trash right by our table and service was really slow! I just wanted to get out of there as soon as possible. I had to get up and grab silverware myself as the server was nice but too busy and would disappear for long time. It was mother's day dinner and we definatley didn't have good time there, never going back.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
15. CC

    ColinC

    Dallas

    11 reviews

    vip
    1.0

    11 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    I made reservations and they were an hour behind. We waited since it was Mother’s Day and when we were seated we were told the kitchen was an hour to 90 min behind before we would get our food. Not to mention the brunch menu we were told was as available was not. A manager passed the buck and told us to call corporate to complain. Just lost a customer for life.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Colin: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
16. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience4

    Took to long to get my food

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
17. SC

    SarahC

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Zero service for our Mother’s Day reservation. No apologies for it or even communication. Sat at our table for an hour and a half after ordering before ultimately leaving.

    Kona Grill - PlanoResponded on May 11, 2022

    Hi Sarah: I am so sorry that you had such a disappointing experience with us on Mother's Day. I would like to talk to you in a little more detail about your visit, and see about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so I can give you a brief call. I sincerely look forward to hearing from you. Respectfully, Shawn, Manager, Kona Grill Plano

    Report
18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Absolute worst experience I’ve ever experienced. 30 minutes late seating us with a reservation. I can understand that because it was Mother’s Day. After seating, 20 minutes to get water. 2 hours later, our food still was not delivered. That 2.5 hours. They brought a free appetizer they said. I had enough and asked for the bill. Yep. My free app they charged me for. I gladly paid because I know to ask for it to come off the bill would have taken 30 minutes or more. I will never go back. I would advise anyone considering this location to think again. Seriously, they would have had to gotten better to suck!

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
19. L

    Lisa46

    Dallas

    29 reviews

    vip
    2.0

    29 reviews

    Dined on May 8, 2022

    overall2food3service2ambience3

    Kona Grill needs to work on their reservations system. Of course Mother's Day is a busy day, but they didn't seem to have their reservations system working. I ended up sitting at the sushi bar because I didn't want to wait an hour even though I had a reservation. There were plenty of mad customers. Our app's and drinks came fairly quickly, but the food took forever. At least the manager took off the food that my friend ordered - she received the first half of her order and the remainder took another 25 minutes. The wait staff was very apologetic, but the experience was not a good one. I will try again, but definitely not on a holiday.

    Kona Grill - PlanoResponded on May 11, 2022

    Hi Lisa: I am so sorry that you had such a disappointing experience with us on Mother's Day. I would like to talk to you in a little more detail about your visit, and see about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so I can give you a brief call. I sincerely look forward to hearing from you. Respectfully, Shawn, Manager, Kona Grill Plano

    Report
20. k

    karenj

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service2ambience2

    I had made a reservation. When I got there, they said it would anywhere from 45 mins to an hour and half wait. It was useless making the reservation. I asked if we could sit at the bar. I ordered the Kona Stir Fry. It didn't have carrots or cabbage which was listed as one of the ingredients. This was my first time going there. It will probably be my last time.

    Kona Grill - PlanoResponded on May 11, 2022

    Hi Karen: I am so sorry that you had such a disappointing experience with us on Mother's Day. I would like to talk to you in a little more detail about your visit, and see about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so I can give you a brief call. I sincerely look forward to hearing from you. Respectfully, Shawn, Manager, Kona Grill Plano

    Report
21. OT

    OpenTable Diner

    Dallas

    4 reviews

    vip
    1.0

    4 reviews

    Dined on May 8, 2022

    overall1food2service1ambience4

    The restaurant was terribly short staffed. We had to wait 40 minutes past our reservation and then food took over an hour to come out. Most of the orders were wrong and some veggies were cold. Not a good Mother’s Day experience.

    Kona Grill - PlanoResponded on May 13, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
22. GB

    GaronB

    Dallas

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service2ambience4

    It was mother's day and they overbooked what their capacity was. Normally it is better.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Garon: We appreciate the understanding about us being overbooked on Mother's Day. We hope you had a decent time anyway. Please let us know if there is anything we can do to help you have an extraordinary time the next time you visit us. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
23. G

    Gudfood2eat

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined on May 8, 2022

    overall1food4service4ambience4

    We had a reservation for 12:30. By 2 we finally had a table. Was NOT happy. I complained to the man at the front who gave me a piece of paper with a phone number on it and asked me to call corporate. The terrible wait made the rest of the experience not fun. This was my first time here and won’t go back. Terribly overbooked.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
24. MW

    MccallW

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    It was terrible . They didn’t have enough staff . Not much food to choose from and waiter was rude

    Kona Grill - PlanoResponded on May 9, 2022

    Hi McCall: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
25. DB

    DonnaB

    Los Angeles

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience3

    Service was very slow. Reservations at 11:45 and sat down at our table at 12:00. Didn’t get a server to our table to 12:20.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Keiwa: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
26. NH

    NotHappy

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Mother's day 2022 - Staff was not prepared at all, food took an hour - was wrong. Item was missed completely. No reason why this should be a restaurant at all.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
27. JS

    JonathanS

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service1ambience4

    We arrived about 15 minutes early, and were sat at 11:32 AM (our reservation was for 11:30 AM). We were greeted promptly by our waitress and ordered drinks from the bar. The drinks took around 15 minutes to arrive. They provided us with menus when we sat down, but we asked for a brunch menu (which never came), so we looked up the brunch menu on our phones. We ordered from the brunch menu. 45 minutes later and the food finally came out. The portions were much too small for what they were charging, and the food was cold. I ordered the omelet, my wife ordered the avocado toast, and our daughter had the pancakes. The kitchen was very obviously backed up. We will not be coming back to Kona Grill. We expected a lot more, but were let down.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Jonathan: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
28. OT

    OpenTable Diner

    Dallas

    9 reviews

    1.0

    9 reviews

    Dined on May 8, 2022

    overall1food1service1ambience2

    Angry edamame was tasty if a bit messy. Calmari was a bit undercooked, with all the tentacle parts fried and stuck together in a big lump. Can’t comment on any other food since I didn’t get to eat. My food came after my 3 dining companions were finished eating their food. No one checked to see if the food they got was good, and no one brought me the drink I ordered. Husband had to go to the service bar himself and get it.

    Kona Grill - PlanoResponded on May 9, 2022

    Hello there: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
29. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service3ambience3

    Was so excited to go because the reviews were good I’m gonna guess they were shortstaffed and not expecting the Mother’s Day crowd the sushi rolls were good but the rest of the food was very disappointing.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
30. K

    Keiwa

    Dallas

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food2service1ambience4

    I’ve been here previously for dinner and the experience was much better. It could have been they were overwhelmed by the Mother’s Day brunch event, but this was not a good experience. The waiter brought me dirty coffee and creamer cups. I asked for them to be replaced and he did…with dirty ones (I have pictures). The food took a long time to come out and the waiter completely forgot about the mimosa I ordered. The French toast was good, but the omelette was the smallest thing I’ve ever seen and it was dry. It was really just folded egg. I could have gotten better at IHOP honestly. I don’t think I’ll do brunch here again.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Keiwa: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
31. DH

    DouglasH

    Dallas

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service2ambience2

    The calamari I ordered was not seasoned very well, the coffee was cold and I to ask for another cup. Ordered soft drink, but did not receive it until lunch was almost over. I will not visit this establishment again

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Douglas: We are so sorry that you had such a disappointing time here for Mother's Day. We would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please give me a call here at the restaurant (480-429-5427) or leave your contact information here so that I may give you a brief call. I look forward to speaking to you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
32. OT

    OpenTable Diner

    Detroit

    1 review

    vip
    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service1ambience1

    Ok food. Poor, non attentive and slow service

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant on Saturday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

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33. E

    Erika

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    I had just got engaged and wanted to celebrate so we booked a reservation at Kona Grill. We went in 10 mins prior to reservation time. We were sat right on time. We had HIGH hopes for the restaurant and it was our first time! The table behind us asked for a basketball game to be put on tv. The manager and several servers came to help them. No one ever came to check on us! We waited figured they’re busy. Another table that was there before us hadn’t been helped either. We noticed that because a server tried to deliver them food and they said they hadn’t even been helped. We flagged down a server to see if we could get helped. 15mins had passed by this time. We waited another 15mins. 30mins total at this point! The other table was finally helped! But we never got a server! We went to the front hostess stand and let them know we were never helped. All they said was well get someone for you. We were done waiting. We walked out the back and went to a restaurant across the way!!! ENGAGEMENT DINNER RUINED BY KONA!!!

    Kona Grill - PlanoResponded on May 9, 2022

    Hi Erika: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

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34. OT

    OpenTable Diner

    San Francisco

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    This was our first time at Kona Grill. We celebrated an early Mother's Day brunch. The food was absolutely delicious and very eclectic. The service was outstanding. Our server went far above and beyond to make our visit special. Thank you, C!

    Kona Grill - PlanoResponded on May 13, 2022

    Thanks so much for the 5-star review on Open Table, as well as your kind words regarding our service. Since we always strive for perfection in our food and service, please let us know how we can earn those extra stars in Ambience and Value for next time. We appreciate the additional feedback. Sincerely, Shawn, Manager, Kona Grill Plano

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35. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    2.0

    1 review

    Dined on May 7, 2022

    overall2food3service2ambience2

    Went on a couples date. Even with a reservation, we had to wait 20 minutes for a table. The restaurant was hot and needed the a/c turned down. Also by the end of our meal we have a half dozen little bugs swamping around our table that we constantly had to swat away. Waiting with empty drinks too long. Would have ordered more but service was sub par. The food runner actually went to check on our drinks and brought them for us.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
36. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 6, 2022

    overall3food3service1ambience3

    Food good, ambiance good but service was below par and the upscale of Fiji water because “our water is unfiltered and gross” was shocking

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
37. TS

    TheSmiths

    Dallas

    26 reviews

    5.0

    26 reviews

    Dined on May 4, 2022

    overall5food5service5ambience5

    Best Happy Hour in town!

    Kona Grill - PlanoResponded on May 11, 2022

    Hi there! We are very grateful that you had a great time at our famous Happy Hour. Please come back anytime. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
38. E

    Eric

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on May 2, 2022

    overall5food5service5ambience4

    We went with a party of 5 and had a great time. Food and service was very good. Will head back soon

    Kona Grill - PlanoResponded on May 4, 2022

    Hi Eric: Thanks so much for the 5-star review on Open Table, as well as your kind words regarding our service. Since we always strive for perfection in our food and service, please let us know how we can earn those extra stars in Ambience and Value for next time. We appreciate the additional feedback. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
39. OT

    OpenTable Diner

    New Orleans

    3 reviews

    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food2service2ambience3

    Service and food was not the best.

    Kona Grill - PlanoResponded on May 9, 2022

    Hi there: I am so sorry to hear that you had such a negative experience at our restaurant yesterday. I would like to talk to you in a little bit more detail about your experience and see about making it up to you. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
40. OT

    OpenTable Diner

    Dallas

    9 reviews

    vip
    2.0

    9 reviews

    Dined on April 30, 2022

    overall2food2service3ambience4

    In a party of seven, five of us had issues with our food. The ribs were too tough to eat, the sea bass sliders had about a teaspoon of fish on them, the calamari & avocado rolls were unseasoned & tasteless, the filet came with a different side than the menu stated, & an order of sweet potato fries didnt come out until after the bill. It took us 30+ minutes to get food the first time and at least 20 minutes more to re-fire incorrect items. By the time the re-fired food came out, we just took it to go. We had been there for 90 minutes already. Our server was great. I dont blame him. But it took so long for management to come address our issues (more than 15 min) that the chef came and took care of us. When the manager finally showed up, he supplied no acknowledgement of our long wait or multiple issues. He just encouraged us to enjoy ourselves … hungry I guess. Fortunately, they did not charge us for any of the food they could not fix.

    Kona Grill - PlanoResponded on May 1, 2022

    Hi there: I'm so sorry that you had so many issues with your food and with management on Friday night here at Kona Grill Plano. We would like to talk with you in a little bit more detail about your experience and see about making it up to you. Please call us at the restaurant (480-429-5427) or leave your contact information here so that our GM Chase can give you a brief call and work this out with you. We look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano.

    Report