Kona Grill - Omaha

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1. NF

   NikkiF

   Omaha

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   overall3food5service3ambience1

   We had a great night, great food. Service was a bit slow, but the biggest issue was it soooo hot!

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2. m

   markt

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience1

   Raw food bad service asked for a manager 3 times never came over

   Kona Grill - OmahaResponded 2 days agoMarkt, I am so sorry to hear about this, from my end most especially the food issues. I would ask you to call me personally at the restaurant (402-201-2880) so I can make this right. Please ask for Chef James. I would appreciate the opportunity to hear what happened with the food, what you ordered, and determine what I could do for you to bring you back to the restaurant. Chef James Executive Chef

   Report
3. OT

   OpenTable Diner

   Omaha

   1 review

   5.0

   1 review

   Dined on July 29, 2022

   overall5food5service5ambience3

   Everything was great. The only disappointment was that the weather was perfect but the windows in the outdoor seating area were closed. Just a missed opportunity to enjoy the rare evening without heat and humidity in July, which was out goal.

   Kona Grill - OmahaResponded on July 31, 2022Oh my gosh! I'm so sorry! Yes it was a beautiful evening and it should have been opened up. I will personally speak to the bar and wait staff to ensure we're accommodating for the good weather we're having. Thank you for your feedback! Chef James Executive Chef

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4. KL

   KellyL

   1 review

   2.0

   1 review

   Dined on July 23, 2022

   overall2food3service1ambience3

   Felt like we should of had a table for areservation And is was hot

   Kona Grill - OmahaResponded on July 24, 2022It is important to us that all our guests are our priority and we apologize to hear that you did not receive a favorable impression. We pride ourselves on offering exceptional guest experience and we hope that you will join us again - we would love to turn your experience around!

   Report
5. SG

   ScottyG

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined on July 22, 2022

   overall4food4service5ambience4

   Very good options at good prices during happy hour. Dinner prices a little high but very flavorful. Busy place but our server was great - regularly checked with us and refilled water any time we were low and very nice. She even ran out to the parking lot after we left to give our friend her cell phone she left at the table.

   Kona Grill - OmahaResponded on July 24, 2022Thank you for taking the time to write a review! We absolutely love it when our team members are recognized for their great service. We look forward to seeing you soon!

   Report
6. KB

   KayB

   Omaha

   3 reviews

   3.0

   3 reviews

   Dined on July 20, 2022

   overall3food2service5ambience3

   sushi was good for the most part. The calamari was very chewy and not a lot for the price. Didn't taste very good either. Sliders were tasty however appeal was 4-day old buns. Buns were not fresh and looked rather old. Haven't ate at KONA in quite a while and it was a great place to go for Happy Hour. Probably won't go back as the quality of food went down and the prices went up. Waiter was vey kind and service was good.

   Kona Grill - OmahaResponded on July 24, 2022We take pride in our excellent culinary standards and we clearly missed the mark on our attention to detail that we are usually acclaimed for. We appreciate you for bringing your concerns to our attention and we would like the opportunity to make it up to you so that you can get the true Kona Grill experience you should have received in the first place. We hope that you will join us again and we would love to turn your experience around!

   Report
7. OT

   OpenTable Diner

   Exclusive

   6 reviews

   4.0

   6 reviews

   Dined on July 17, 2022

   overall4food3service5ambience4

   Prices have gone up which is expected but they have also reduced portions. Usually order surf and turf that had two sides and less sushi options unless you want to pay an upcharge. It now has one. Bring back the baby potatoes! Still great service.

   Kona Grill - OmahaResponded on July 20, 2022Thank you for your feedback. Unfortunately, we had to increase our prices due to our suppliers increasing theirs. We apologize that this has impacted you in a not so favorable way. We will have the crispy fingerling potatoes again. We just didn't receive the product from our suppliers for a couple weeks. They will be back for you to enjoy them soon! We hope that you will join us again and we would love to turn your experience around!

   Report
8. CS

   ChrisS

   1 review

   3.0

   1 review

   Dined on July 16, 2022

   overall3food3service5ambience4

   The food was overpriced, but tasted fine. Hardly any gluten free options. The table was sticky. Spiderwebs and cobwebs on the wall. Service was quick and friendly. Probably wouldn’t go back.

   Kona Grill - OmahaResponded on July 20, 2022Thank you for your feedback. Unfortunately, we had to increase our prices due to our suppliers increasing theirs. We actually have lots of items on our menu that we can make gluten free by removing items or substituting different things - you just need to talk to your server/bartender and they will happily help you through it. The ones listed on the menu are made gluten free the way they are. We hope that you will join us again and we would love to turn your experience around!

   Report
9. A

   Aspenvisitor2

   Omaha

   4 reviews

   vip
   5.0

   4 reviews

   Dined on July 14, 2022

   overall5food5service5ambience5

   Ryan was a great server.

   Kona Grill - OmahaResponded on July 20, 2022Thank you for the 5 stars! We are so glad to hear Ryan took care of you. We appreciate your positive review and look forward to seeing you again!

   Report
10. OT

    OpenTable Diner

    Las Vegas

    1 review

    vip
    3.0

    1 review

    Dined on July 14, 2022

    overall3food3service2ambience2

    Prices are up. Guess that’s everywhere. Server was brand new, understandable in our current scenario. Portion was smaller as well. Had to ask for things that used to be taken care of. All In all not what we have become accustomed to at Kona

    Kona Grill - OmahaResponded on July 20, 2022Thank you for your feedback. Unfortunately, we had to increase our prices due to our suppliers increasing theirs. We apologize that this has impacted you in a not so favorable way. We hope that you will join us again and we would love to turn your experience around!

    Report
11. S

    Suzanne

    San Francisco

    6 reviews

    4.0

    6 reviews

    Dined on July 12, 2022

    overall4food5service5ambience5

    The food and service is always great. It's disappointing to see the portions have decreased and the costs have increased but understandable post Covid. It's still my favorite happy hour place to be.

    Kona Grill - OmahaResponded on July 20, 2022Thank you for your feedback. Unfortunately, we had to increase our prices due to our suppliers increasing theirs. We apologize that this has impacted you in a not so favorable way. We hope that you will join us again and we would love to turn your experience around! We are glad to hear you love our happy hour - we hope to see you soon!

    Report
12. OT

    OpenTable Diner

    Omaha

    7 reviews

    4.0

    7 reviews

    Dined on July 9, 2022

    overall4food5service2ambience4

    The waiter who served us took about really close to or about 10 minutes before he came to us when he was standing right by the table next to our booth. He was taking his time chatting with the customer at that table who I assume he personally knows. There was no customer in front of us nor behind us. So that was for me was bad service. We are frequent Kona customers and having this kind of experience isn’t acceptable.

    Kona Grill - OmahaResponded on July 11, 2022We understand your disappointment and we appreciate you bringing these issues to our attention. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We are so happy to hear you are frequent customers and we hope that you will join us soon to give you the experience and service you deserve!

    Report
13. KW

    KellyW

    Omaha

    31 reviews

    vip
    5.0

    31 reviews

    Dined on June 27, 2022

    overall5food5service4ambience5

    We had a nice evening celebrating my birthday at Kona.

    Kona Grill - OmahaResponded on June 29, 2022Thank you for joining us to celebrate your birthday! We were honored to have created memories with you and we are glad to make it more special. Looking forward to seeing you soon!

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5

    Great happy hour !

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15. c

    chet

    1 review

    2.0

    1 review

    Dined on June 24, 2022

    overall2food1service4ambience1

    my food was soggy drinks tasted like carbonated water only good thing was the carrot cake

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16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Great service and food!

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17. OT

    OpenTable Diner

    Omaha

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Our food was fantastic and our waiter was great!!

    Report
18. OT

    OpenTable Diner

    Nashville

    5 reviews

    2.0

    5 reviews

    Dined on June 16, 2022

    overall2food5service3ambience4

    It really pains me to write this. The Kona grill has always been one of my favorite restaurants, but it was a pretty sad failure this time. The food was delicious, and our server was great, but it took over an hour to have the food served. We went at 5:00, so it wasn't as packed as you would think due to the wait time for food. My son in law's meal was finally served 90 minutes after we arrived. I am not sure where things fell apart, but our server treated ua well, and was very embarassed about the experience. We will eventually be back, vut it will take a while. Hopefully they will train more staff and get their stuff together.

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19. OT

    OpenTable Diner

    Exclusive

    7 reviews

    5.0

    7 reviews

    Dined on June 4, 2022

    overall5food4service5ambience5

    Our steaks were cooked incorrectly (they mixed us up with eachother) but we ate them anyways. Other than that the food and service was great as always.

    Kona Grill - OmahaResponded on June 7, 2022Thanks for the 5 star review! We apologize the mix us but also happy to read that you enjoyed your experience with us! We hope you join us again soon, maybe for Brunch on Sat & Sun mornings!

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20. G

    Gary

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on June 1, 2022

    overall5food5service5ambience5

    My guest had the Salmon featured with Brussel Sprouts. The Salmon was outstanding, in generous portions, cooked just right, and fresh. If you like Brussel Sprouts these had excellent flavor! I had the Clam Chowder and Blue Cheese Salad. If you like spicy flavors, you will like this. It is not your traditional New England Clam Chowder. The Blue Salad was excellent! The greens were fresh and sweet. Enjoy! Again we were glad we found Kona Grill!

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21. CV

    CathyV

    Omaha

    7 reviews

    5.0

    7 reviews

    Dined on May 30, 2022

    overall5food5service5ambience5

    We love going to Kona grill. Great service.

    Kona Grill - OmahaResponded on June 1, 2022Cathy - thank you for the taking the time to review. We are so glad to hear you had a great experience and love coming to Kona Grill! We look forward to seeing you again soon.

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22. A

    Anonymous

    Indiana

    9 reviews

    vip
    5.0

    9 reviews

    Dined on May 29, 2022

    overall5food5service5ambience5

    The carrot cake is the best dessert on the planet. We will be back just for that!

    Kona Grill - OmahaResponded on May 29, 2022Thank you for the 5 star review! We are glad you enjoyed your carrot cake. I agree with you! its the best dessert in the world. Hope to see you soon. Thanks, Christian Kilgard Manager

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23. R

    Rando

    Omaha

    1 review

    4.0

    1 review

    Dined on May 28, 2022

    overall4food3service5ambience4

    We’ve eaten at Kg numerous times. Last night the food quality was average at best!

    Kona Grill - OmahaResponded on May 30, 2022Thank you for taking the time to review! We appreciate the feedback and love to hear that you enjoying coming to Kona Grill. We take pride in our excellent culinary standards and we clearly missed the mark on our attention to detail that we are usually acclaimed for. We hope that you will join us again soon, so you can receive the experience we are acclaimed for!

    Report
24. A

    Anonymous

    Indiana

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 28, 2022

    overall5food5service5ambience5

    The food and service were very good.

    Kona Grill - OmahaResponded on May 29, 2022Thank you for the 5 star review! Hope to see you soon. Cheers! Christian Kilgard Manager

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 26, 2022

    overall5food5service3ambience5

    The time to receive my bread pudding was extremely long. Otherwise food and service were great!

    Kona Grill - OmahaResponded on May 27, 2022Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

    Report
26. DG

    DeeG

    Oklahoma City

    1 review

    5.0

    1 review

    Dined on May 23, 2022

    overall5food5service5ambience5

    Really enjoyed this place. Bartender was very friendly. Will dine here again soon.

    Kona Grill - OmahaResponded on May 23, 2022Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

    Report
27. p

    psyguy

    Omaha

    1 review

    3.0

    1 review

    Dined on May 22, 2022

    overall3food2service4ambience4

    Have had better food in the past. Bok Choy drowned in garlic. Sea bass pretty mediocre. Others in party were satisfied with their food.

    Kona Grill - OmahaResponded on May 23, 2022Thank you for the feedback. We apologize bout your experience. When you have time can you please contact us at 402-201-2880. We want to talk to you personally about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

    Report
28. J

    Joby

    Omaha

    4 reviews

    vip
    3.0

    4 reviews

    Dined on May 21, 2022

    overall3food3service4ambience3

    Celebrated my daughter's 20th birthday here last night and although the food was good the price increase for most meals is crazy. For a family of 5 to eat here and not order any alcoholic drinks it cost about $225. One of my daughters literally just ordered miso soup which a bowl was $11. I ordered the salmon dish which is very good and couldn't believe the price for it was $30 now. Our meal was good but it is hard to justify the price increase for many of the entrees. Due to this, it will probably be a long while before we will go back.

    Kona Grill - OmahaResponded on May 23, 2022We apologize about our price increase Joby. Unfortunately we had to increase our prices due to our suppliers increasing theirs. When you have time can you please contact us at 402-201-2880. We would like to have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

    Report
29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5

    We were blessed by Ryans service!

    Kona Grill - OmahaResponded on May 23, 2022Thank you for the great feedback! I will pass along your comments to Ryan. It will make his day. We hope to see you again soon. Cheers! Christian Kilgard Manager

    Report
30. m

    mmcc

    Omaha

    1 review

    5.0

    1 review

    Dined on May 19, 2022

    overall5food5service5ambience5

    We enjoyed the meal on Thursday. Thanks to all the staff.

    Kona Grill - OmahaResponded on May 21, 2022Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

    Report
31. AA

    AAAAAAAA

    Sacramento

    61 reviews

    vip
    4.0

    61 reviews

    Dined on May 16, 2022

    overall4food4service5ambience3

    The service was excellent. The steak just right. The sashimi was fresh and tasty, but the tempura roll was not so great. The tempura was soggy and it should be crunchy. Otherwise, the rice in the sushi was soft and just the right amount of sticky. Worth a visit!

    Kona Grill - OmahaResponded on May 18, 2022Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

    Report
32. OT

    OpenTable Diner

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on May 13, 2022

    overall2food2service3ambience3

    Unfortunately there was hair in my food. The manager did take the item off our bill but I was unable to eat.

    Kona Grill - OmahaResponded on May 15, 2022We want to extend our sincerest apologies for the negative experience that you had with us. We hope to see you again soon and give you the experience you deserve!

    Report
33. OT

    OpenTable Diner

    Kansas City

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food4service2ambience3

    Mother’s Day

    Kona Grill - OmahaResponded on May 18, 2022We apologize that we missed the mark on Mother's Day. When you have time can you please contact us at (402)201-2880. Our team wants to talk to you personally about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

    Report
34. OT

    OpenTable Diner

    Las Vegas

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service1ambience2

    This was a bad experience. The server was not paying attention to what he was doing, so slow with service and food was cold.

    Kona Grill - OmahaResponded on May 11, 2022Thank you for taking the time to provide feedback and apologize for your experience with us. Unfortunately we had multiple line cooks not show up on the busiest day of the year. This is not the true Kona Grill experience you should have received. We hope you that you will give us another chance to see what we are really known for.

    Report
35. KO

    KimO

    Omaha

    7 reviews

    1.0

    7 reviews

    Dined on May 8, 2022

    overall1food1service1ambience2

    Went there for Mother’s Day. The worst experience I have ever had at Kona. Took us 40 minutes to get our drinks. Almost 2 hours to get food and it wasn’t even hot when we got it like it had sitting up there for a while! I used to live Kona but it has really gone downhill!

    Kona Grill - OmahaResponded on July 20, 2022Thank you for taking the time to provide feedback. Unfortunately we had multiple line cooks not show up on the busiest day of the year - which put the managers having to cook. This is not the true Kona Grill experience you should have received. We hope you that you will give us another chance to see what we are really known for.

    Report
36. KB

    KayBee

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience5

    Food taste great but there was a long wait four our food which was at least explained to us. A few cooks called out understandable. However the wait for our drinks was beyond ridiculous. We received food before our drinks from the bar finally I said just cancel it . We sat right by the bar and the bar staff were laughing and having around watching the game. The original waiter we had was great. He switched with a woman and she was okay seemed a bit overwhelmed. I would try it again just not on a holiday. Food was good but overpriced .

    Kona Grill - OmahaResponded on May 11, 2022KayBee, We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. Your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We hope to see you again soon and give you the experience you deserve!

    Report
37. BP

    BrettP

    Chicago

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service3ambience3

    Reservations were at 2:30, we were seated at 2:45. Orders at 3 and had food after 4. Sam was our server and he did what he could. Cool staff was short to begin with and cook walked off the job. I get businesses are short staff. Perhaps businesses should pay employees?

    Kona Grill - OmahaResponded on May 11, 2022Hi Brett - I apologize for the experience you had while dining in with us and thank you for choosing us for your holiday. I would love the chance to rectify this situation and show you the exceptional experience that we strive to provide to every guest. (402)201-2880

    Report
38. R

    Rocsetab

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service2ambience1

    Hello. We went to Kona for Mother’s Day. We walked in to 3-4 teenage girls gathered around the front desk. They had given our reservation away even though we were on time. 20 minutes later they seated us. We were then told that they had 2 chefs call in sick so their kitchen was falling behind. Our waitress had to cook and have her section of tables stocked with refills and attend to their needs. She was very nice and tried to be as attentive as she could. But one hour turned into two then two and a half and we received one refill of drinks and had received less than half of our food and drinks. The food we did receive was soggy and cold. There were also bugs flying around our drinks and food. We then had a waitress come up and ask if we wanted our check without noticing that our food hadn’t come yet. She then handed my father the bill that had all of the food we hadn’t received still on it and drink charges for drinks that had never made it to the table. We were forced to itemize our receipt and redo the charges before handing it back to our waitress. Sad experience here today. We went elsewhere after paying much too much for food that was subpar at best. We won’t return.

    Kona Grill - OmahaResponded on May 11, 2022Rocsetab, Thank you for your feedback, I would love to speak with you about your experience and try to rectify the situation. We would like the opportunity to make it up to you. We hope to hear from you - (402) 201-2880.

    Report
39. MF

    MarkF

    Omaha

    6 reviews

    vip
    3.0

    6 reviews

    Dined on May 8, 2022

    overall3food5service2ambience3

    Got a table for three at our reserved time. Ordered fairly quickly. It took over an hour to start receiving our entree orders...one person at a time, and separated by 10-20 minutes between each person getting their order. 3rd entree arrived over 90 minutes from when we ordered and 30 minutes from us receiving the 1st person's entree.

    Kona Grill - OmahaResponded on May 11, 2022MarkF, Thank you for your time to provide feedback. We apologize for the unfortunate experience you had with us. Unfortunately we had multiple line cooks not show up on the busiest day of the year which effected so many things. We hope you that you will give us another chance to see what we are really known for. This is not the true Kona Grill experience you should have received.

    Report
40. TD

    TerrieD

    Omaha

    5 reviews

    3.0

    5 reviews

    Dined on May 8, 2022

    overall3food5service3ambience3

    Kona Grill food never disappoints. BUT we waited over an hour for our meal. Then made the mistake of ordering dessert; after a 1/2 hour of waiting we had to cancel as we had people waiting for us at home. It was Mothers Day - you would think they would staff accordingly! It wasn't our waiter's fault. The cooks were not able to keep up. I would recommend Kona Grill to a friend - but not on a holiday!

    Kona Grill - OmahaResponded on May 13, 2022Terrie D, We understand your disappointment with us and we appreciate you bringing these issues to our attention. Unfortunately we had multiple line cooks as well other staff not show up on the busiest day of the year - so that put all of the managers in the kitchen cooking. We hope to see you again soon and give you the experience you deserve!

    Report