Kona Grill - Omaha
We waited an hour for our food, our server messed up the order, then waited another hour for our checks.
Any other time I have been to Kona I would then turn around and recommend it to a friend. However, this last time at Kona was very undeserving of a recommendation. Our waitress was great while my husband and I waited for our other guests to arrive. Once they arrived it was as though the waitress forgot about our table. We order our food and the salads came out 30 min later. *our waitress didn’t bring out the salads. Then after another 45 min of waiting I finally went up to the bar to see if our waitress was still even working. We hadn’t seen her since she took our order. Right when I went to the bar our waitress then appeared and our food was delivered. The food was cold and not fresh. Not sure what happened that evening, but I was extremely disappointed in the service.
As always I love the food at Kona! However this time our service was quite poor. Our appetizer came at the same time as our meal and we couldn’t find our server several times when we needed things. We waited a long time to find her to get our check when we had been done eating 10-15 min. She was also not knowledgeable on the menu. I asked her what something was and she told me it was like a noodle. When I got it it was a vegetable. But it was still delicious so I didn’t care!
Mother’s Day was fabulous!
The blond host up front at the podium needs some customer service skills. She was overwhelmed with people walking in without reservations and bad mouthed a family that got seated before us when the waitress came back to ask if the family could push two tables together. As the first exposure to the restaurant and service, Kona needs to rethink who they put upfront to greet and “host” customers. Otherwise. Food and wait staff was fantastic as always.
Food and service was great!
Great as usual. Got right in, waiter fast and friendly. Food was great
My wife and I took our daughter and 10 of her friends to Kona for her 16th birthday. We sat at a different table. Our server and our daughter’s server did a fantastic job. Before we got to Kona we weren’t sure how responsive our daughter’s server would be with a large group of teenagers. He went above and beyond our expectations. Our daughter said he was very kind and attentive. Thank you for the great experience.
My birthday dinner but only made better time this is not what
Great kids meals
We were there at open on Easter Sunday. We had a reservation at 11 am and there was no one else there yet. As we walked in she very rudely waited for the 7 of us to get in the door and said "I need to lay this rug DOWN". Um, ok! We are not in your way, just walking in the door.
We requested the patio. The hostess took us to our table, which was the only high top in the patio by the bar. We had grandparents and 3 kids in our party and my mom is disabled. I explained that my mom wasn't able to get up on that size stool, and could we please move 2 tables together instead. Her response was that we could swap out a bar stool instead. Again, that won't work for my mom. In a huff she said "Ugh, I have to go get my manager!" It really wasn't a big deal we just wanted 2 of the 20 regular sized available tables moved together as I've seen done a million times before and we offered to do it ourselves.
That said our waiter was FABULOUS, attentive, kind, and the food and happy hour was wonderful. Easter lunch at Kona is our tradition!
Just get rid of that crabby hostess, people aren't always asking for thing just to annoy. :)
Everyone was friendly including our server but she really didn’t give us great service. The food was good but pricey. They definitely need blinds on the west windows. If your sitting in certain areas when the sun is going down you’ll get blinded till it drops into the horizon. Noise level was moderate no complaints there. Overall was ok but there’s plenty of other places in town I’d go to before going back.
Awesome food! Great service!
It was awesome!!
Excellent service and food was perfect
Good stuff filled me up was very happy with service and food
Great food and drinks. It was extremely hot though. I’m not sure if AC was working or not.
I love their food and the waiter was super nice! It was the greeter that did not explain how the happy hour worked. And she rushed us as we asked questions about it. We paid full price but we wanted to do the happy hour. For this to be a Hawaiian inspired restaurant, the Aloha spirit was definitely lacking.
Made a reservation for 6 and a high chair and they tried to sit us at a booth. Then we’re told that if we wanted to sit a table we had to be done eating and out by a certain time. Very unprofessional and rude. Not a good first impression. Food was ok wish I was told more about the favorites.
The hostess was rude to us and that continued on to our server. Our table and the other table in our section talked about how everything seemed like an inconvenience.
Service was a little slo but it was busy. Food was great and had no problem with our reservation. Was seated almost immediately.
Great food and service. Dining room was a bit noisy.
Great food and great menu
The food was great. Some of the choices were a tad on the pricey side. Normally I don't mind if the food is good (it was) and the ambiance is OK (not really). Our hostess and her assistants ran back and forth 3 or 4 times before finally settling on a table for us - which turned out to be a booth. For the six of us - it really wasn't enough room to sit comfortably.
Our server was new and was not able to help make food selections on every dish (she was OK on some). She was friendly and did a nice job overall. I think for me - the worst part was we were a party of six and even though we had made a reservation - they put us into a wide booth. When we asked about a table - we were told that was all that was available to us. With the noise level and the seating arrangement - I felt like I was at an Applebee's and not at a finer establishment. Based on the Applebee's vibe I would say the dishes were overpriced.
I highly recommend Kona Grill! I Ate at Kona Grill twice while I was there visiting and it was Amazing. The food tasted great, the service awesome and the atmosphere was perfect. I give this place a thumbs up and I will definitely be coming back to visit
Disappointed. I don't want explain, but you will miss us. Kona is down and they need to update the restaurant, food and service.
Why does one have to ask for silverware? #needtraining
However I would have to warn them not to make reservations and then expect to get the happy hour items. Your website does not state that you have to eat in the lounge or bar. We went expecting to buy $5 Cheeseburger Sliders and ended up having to pay full price!!!! We were not at all happy
Staff was very courteous and being some of the only customers in the restaurant during the snow storm made the night amazing. Staff was attentive and not pushy about leaving. It made my wife’s birthday unforgettable. We will be back again for sure in the near future.
On a plus side, the Jambalaya is a new favorite dish for my out and about in Omaha. I enjoyed it tremendously. However the coffee ribs I had for an appetizer were tough and chewy and did not like the experience. I would not order those in either an appetizer or main dish. My date ordered the the strip stk hot rolls (sushi), and although they were served cold (wouldn't you'd expect HOT rolls to be served hot) she did like their flavor. Also, my entree wad served 10 min after my date was served.
Very friendly service and great food. Great menu with lots of options to keep you coming back.
We had an outstanding experience at Kona Grill. They were appreciative that we had made reservations. We enjoyed Happy Hour at the bar with $5 appetizer as well as wine for $5 each. The hostess, Maddie made us feel very welcome. Our appetizer had not yet arrived when it was time for our reservation but she said, "no problem" and told us to just let her know when we were ready. She seated us at a nice quiet booth. Our waiter, Matt was very nice and accommodating. We both enjoyed the red snapper which was delicious. The green beans were also very good. It was a delightful evening!
Well the evening started with them messing up our reservation. Then they did not have ingredients for the drink I ordered. Our waitress was so quiet and sad. Did not check on us and we had to ask other waiters for help. We ordered dessert, carrot cake and they were all out of that too. Then our checks were wrong. Just a bad night overall.
Great service, good was amazing! I love Kona and recommend it always
Tried a new appetizer which was great
Server was very helpful with information on drinks and menu
Cozy atmosphere thoroughly enjoyable evening
Service was slow! Waitress was very unattentive . My husbands dinner was NOT what he ordered. When we were finally able to flag down our server she grabbed the plate and said she would have it done over and it would be about 20 minutes. My husband and I went there to have dinner together. So, I had to flag her down again and asked her to take me plate and keep it warm so that we could eat together. She grabbed my plate and didn’t say a word...just stomped off. Since we were waiting another 20 minutes we decided to have another cocktail. Took forever to get our servers attention again! Finally we had our cocktail and shortly after a runner brought out our dinners. Mine was completely cold! Not even warm! I don’t think she even made an attempt to put it under the lights to keep it warm. $100 later we were out of there and never going back!
The smell in Kona is awful. It smells like sewer. The potsickers were cold. Service was slow, but not servers fault. Seemed understaffed. The sushi was ok. The drinks were good. Very unfortunate.
Valentine’s Day Special was awesome!
The food is consistently good at Kona Grill, so we keep coming back. I usually don’t order cheeseburgers at Kona, but I went for the cheeseburger sliders this time. They were great. Only criticism I had was the fries with them were a bit too oily for my taste, that’s why I rated the food lower this time.
Our waiter was awful which is why I rated service so low.