Kona Grill - Oakbrook

Great place to eat. Been here several time and the beer is always cold. The food is served fast and fresh

Steak was cold. Due to the slow service just ended up eating it.

We went there for Valentine's day. The service was extremely poor and slow. We ordered sushi and soup. It took them close to 30 minutes to bring anything for us. They brought the sushi before the soup. When they dropped off the sushi, we had no plates, forks, chopsticks, etc. We had to wait for another 10 minutes, with the food on the table, before they brought us anything we could use to eat. Halfway in the middle of the sushi, and a good 45 minutes in to our seating, the soup showed up.
I noticed the kitchen was backed up and people with suits running around. Apparently they had more customers than they wait staff and kitchen could handle.
It would have been easier to deal with this if they had simply informed us that they were running late.

First time there for dinner and it was loud. Kids everywhere making noise and crying. The host didn’t even walk us to our table. She led us through and pointed at our table. I asked for a booth away from the kids noise and was told they were reserved. I got back to my table and told the waitress we were leaving and to let me know how much for the two soft drinks. I got a bill for $7 plus so I left $10 and my wife and I left. Went to P.J. Chang’s across the street and waited for an hour to be seated. Much better place and I will definitely come back. Unfortunately I will never go back to Kona Grill.

This was my first time dining at Kona Grill. We came for dinner on Valentine's Day when the restaurant was very busy. The server was very attentive and guided our dinner timing well. The sushi smelled a little fishy although it tasted fine. The oriental salad was just okay. I liked the slightly sweet oriental dressing and the salad crunch. I would go back another time when it wasn't so busy.

This was our first time there. I made a reservation for valentine's day. We were seated at a table. I asked if we could be sat at one of the several open booths since my wife is 8 months pregnant and it would be more comfortable. I was told they were for reservations. I explained we had a reservation, but apparently ours wasn't important. Our appetizers along with every table around us took 30-40 mins, including a table by our who was there before us and got theirs after ours. The manager spoke to them and apologized, but never made another table visit. There were 4 managers on and at least 2 were FOH, yet not 1 stopped by any other table. I used to work all positions in the restaurant industry including management, so it was disappointing to see there wasn't even an emphasis placed on customer satisfaction. We got the margarita flatbread and the lettuce wraps for appetizers, and they tasted fantastic. Our entrees came out about 10 minutes after, and I could tell they were sitting under a heat lamp since a couple of the buns on the pork sliders were burnt in certain spots. I'm aware it's always rough on the server to decide to bring the food out giving the guest no time to eat the appetizers, or to place under the heat lamp for a short while. I picked the burnt spots off the buns and we ate our meal, pork sliders and the chicken sandwich. Both entrees were still good. We ordered a dessert which my wife ate and enjoyed. I asked for the check at the beginning of dessert since I noticed every table waiting excruciating times for their check. I witnessed tables waiving servers down, 1 parent going to the car with their kids while the husband continued waiting for the check, another gentleman after multiple attempts to waive had to tell loudly the get their attention, etc... It was valentine's day so as intold my wife, I would still come back here. The food was good and I'm sure the service would be better on another night.

We went to Kona Grill for the first time for our Valentine's Dinner. The food was excellent, service was superb. Besides, our very good wait staff, the manager said hello and asked if he could do anything for us. My husband & I were very impressed and will definitely go back. Thanks.

The food quality was good, however all three of my maki rolls were rolled loosely and fell apart while on the plate. Our server was minimally attentive during a semi-busy Tuesday evening happy hour service in the bar.

Had dinner in the dining room..Waited over 10 minutes for server to come to table.
Ordered drinks and appetizers- appetizers came out - server asked if we wanted to order dinner. Hadn’t received drinks yet. Her timing was horrible not sure if she was new at waiting tables. We saw our dessert order waiting on counter for over 10 minutes. It wasn’t very busy so not sure what the delays were about.



We really like Kona and will be back... will eat in the bar area- always have had amazing service there.

Great food. Great service. Very loud

The service was good and the food was delicious. Everything was fresh and tasted so good.

Great food & drinks!! Nice Ambience!! And polite staff!!

We thoroughly enjoyed our meal. We had calamari, poke and a crab sushi for appetizers. All delicious! And we had salmon salad, the sushi salad and crab sliders as entrees. Everything was prepared perfectly. The carrot cake dessert is enough for 4 people. Our server paced the meal well and didn’t rush us in the 3 hours we spent there. I recommend this restaurant to anyone who loves good sushi and seafood as well as non-sushi loving friends.

Great place and food

It's not terrible... Food was ok, not outstanding. Service was less than ok. For a party of 2 with a restaurant that wasn't full it took way too long to get drink orders filled. Our waiter had zero personality and seemed like he was annoyed having to be there. Overall there was nothing about this visit that left me feeling like I wanted to come back.

Seemed very much like an off day in both food and service.

Music was a little too loud.

They changed the miso sake sea bass entree and it was incredibly disappointing. The green beans tasted like nearly burned wok oil and then plain white rice as opposed to the fried rice previously. That used to be my go to dish. Never again.

We love happy hour here! Good deal and good service

Have been very happy with Kon a for many years. I usually get me meso seabass, which I love.
Charlotte was a delight.

Love their happy hour here! Good choices

Everything is very good about this restaurant, except the parking. There are so many restaurants in the Promenade it was difficult to find a spot.

service was sub par. We were the only table the waiter had when we got there, waiter was okay, not very attentive nor asking for refills, missed 1 of our drink requests.

Great New Year’s Eve dinner with friends. Kona Filet and the Pad Noodles were outstanding. And the menu wasn’t changed or the prices increased because it was New Years Eve.

Very enjoyable evening between food, service and ambiance. And very reasonable. Hadn’t been to Kona for years, don’t know why. But will definitely be back soon.
Highly recommend Kona Grill.

Our server, Mary was awesome.

Mary our server was EXCELLENT! She was very personable and genuinely likes her job. Would request her on future visits!

Good food. Server was friendly and helpful. Online reservations was convenient.

Areas of improvement -
1. Attention to detail - asked for water with lemon. Water came with no ice and no lemon. Another person found a lemon seed and some brown thing in his Dr Pepper.
2. Food quality - person at table had nut allergy. Manager brought food out to ensure it was safe, they said. Person had allergic reaction still. Lovely. Sea bass looked dry, rubbery, overcooked and unappetizing as it came to the table. Sea bass is known for it's juicy and flaky texture. My poke had way too much sauce. Picked up one leaf of lettuce and I could barely see the green from all the sauce. The entire bowl was that way. I know poke and it's not supposed have that much sauce.

The server recommended great food options. He was very attentive and all the food tasted very fresh! I will return to Kona.

Service was agonizingly slow. Many customers were complaining of slow service that night. Manager stated it was due to backup in the kitchen area. OK, but we had to ask for our water glasses to be refilled. If the wait staff can't get food out due to kitchen backups, then at least they have time to refill our water.

Well in my notes we stated there was a birthday yet no one even asked. The hostess had us seat ourselves and we got the wrong check. Once we tried to pay they brought a new check 30$ more then the original. Why do you ask for notes when no one pays attention?

We had a wonderful time. The food was well prepared. The wait staff should be more attentive. We were seated in the main area next to the kitchen. We had to ask for extra ice several times. The tea was weak and had a fruit taste was the only real concern. There is ample parking in their lot and wide doors if you have a disability.

We enjoy Kona Grill after shopping or just to drop in for some Sushi and other items. Always a good time.

first time there and we will return. Loved it!

Service was not good - waiter kept disappearing. When it was time to go particularly difficult to spot him for the check.

The service was friendly and good.

loved the sushi and the variety of the menu...cozy setting, delicious wine & ahi main
team servers were attentive without being obsequious

We love Kona Grill, from their sushi to full entre selections. Love their poke bowl.

Took a long long time to get our food, then only half of got our meals. 20-30 minutes late the rest of us got our meals. Meals were cold as well.

Great pork samdwich