Kona Grill - Kansas City
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Sushi & Salad* **
choice of any traditional roll, oriental salad, one piece of sushi each: shrimp, tuna, salmon
three-layer carrot cake, cream cheese frosting, caramel sauce, toasted walnut
Miso-Saké Sea Bass
shrimp & pork fried rice, baby bok choy
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Sun 9:00AM - 2:00PM 2:15PM - 2:45PM 6:00PM - 8:45PM
Mon - Fri 6:00PM - 8:45PM
Sat 9:00AM - 2:00PM 2:15PM - 2:45PM 6:00PM - 8:45PM
Went here for Mother's day and it was completely ruined due to poor service. To start with we had forgotten our masks and was told that wouldn't seat us without masks and no they didn't have masks. Mined you we were parked a half mile away. Then noticed a gentleman working next to hostess desk without a mask so I pointed out and asked why he wasn't required to where mask and she said he was eating.... no food by him as he was there to work not eat. We asked to speak to the manager and he came up and listened to what had took place and said it was a good coaching point. He had a quick chat with her and then went to seat us.
We then waited for 25 minutes with no waitress, finally the same manager came by and explained to him that no one had waited on us for the 25 minutes we had been seated. He said that they hadn't done a very good job so far which i agreed. He then went and found a waiter for us. We finally get our food 1.5 hours after arriving and 1 of parties food don't come out with everything else, and waited another 15 minutes for our waiter to come back by. Checked out and left and didn't see that waiter had put another parties food on my bill to the tune of a extra $30.
Absolutely a horrible trip to Kona Grill. The 2-3 times we have there the service has been bad!!
This was the wrong choice for Mother’s Day. Kona Grill was not on their game with time management today. We really tried to be relaxed about the timeline, but it made it difficult with the poor service we received. The staff seemed so stressed and overwhelmed, just in survival mode, that they really never apologized at all for the 50 minutes we stood past our reservation time to be seated. They didn’t mind bluntly asking guests to MOVE out their way or further away from the hostess stand/door as real estate to park our bodies increasingly diminished. Nobody seemed to bother that we waited well over 70 minutes from ordering to food delivery for 4 lunch meals. It was a weird Kona experience. Glad I’m a chill person and the food was decent but it wasn’t wait 2 hours good. Oh, and all those sad faces of waiting people as we left. Oh my goodness. Happy Mother’s Day!
Everything was perfect we had zero complaints ....
Waiter had too many tables to wait. He took our order and never came back until he brought the bill at which time he took the time to tell us how busy he was and hoped we understood and would still leave a tip. The food was excellent but the service was awful
Went in for a nice Sushi dinner and Kona delivered, again.
The calamari was over seasoned. Otherwise, everything else was great.
Early Mother’s Day dinner. Service was extremely slow and had to actually remind the server that we needed to get our drinks from the bar. Food was amazing and the atmosphere was pleasant.
This is a place to go if you are into very loud techno music. The furniture and carpet etc look very worn. It has been years since I have been there and it has gone down hill.
Food and service by Billie was excellent!
Weekend away in KC and waited too long to make reservations at any place we don’t have at home, so we booked at Kona. Started out great, seated on time, had my espresso martini, but tonic in all my husbands gin and tonics was flat, even though he brought it to the waitress’s attention after she brought the 1st one (an issue with the tank), as was the soda in my vodka and soda. Calamari had great flavor but was tough. Husband ordered the wave roll, which was fine, I ordered the chicken stir fry. There was so much chili paste in it that I literally choked on my first bite. Tried to continue to eat it because I was starving and our waitress was swamped and didn’t come back, but way too spicy- just not edible. Manager did apologize, take off stir fry (offered to remake it), but did nothing about drinks. Overall, not a great experience
Quick service, waitress was very friendly. Food and drinks were as advertised. Not a super fan of that type of food but enjoyed my visit. I would go back.
Great experience! Bartender was great food was amazing!
It took 18 minutes for someone to greet us once we got to our table. Two other tables that sat after us were greeted before us. The rest of the experience went fairly well. Food was great. Atmosphere was good. Server stayed on top of most everything. Had to request a water refill twice. Would go back.
It is always a great time @ Kona Grill. The staff is amazing and the food is always awesome. My friends and I come often and are never disappointed.
Very nice food came quick server was very polite and informative had a great date night!
The sea bass was excellent. The server was very attentive and helpful in recommending dessert. The overhead music was a little loud.
This was to celebrate my sons bday. Put that on the original reservation and it wasn’t anything special. First after being seated waited for 5 min for someone to come get our drink order. Food was great. Delicious as usual. We sat around a lot with no food on our table. Orders were messed up slightly and my husbands side of veges never came out (we weren’t charged though) but also didn’t ask about them because everything was slow as it was. We will come back just no time soon. For a birthday dinner I was disappointed.
What late at night for reverse happy hour on Saturday. They had DJ. Great music. Service was great wonderful waitress
It was great!
Excellect service only downside was the DJ. It was just a little much for a restaurant. If it wasn't so loud I wouldn't mind. I could barely have a conversation over the music.
It was good, good food and decent service.
Managers walking past tables that need to be bussed
I ordered the pork chops. They were the driest pork chops ever. The service was not good but I attributed that to the restaurant being exceptionally busy - it was a beautiful Friday afternoon. The Kona Grill usually has fabulous food so I will be back.
Great food and great service! Highly recommend!
Good night, with responsive and attentive staff. The manager delivered our food to our table, and recognized that one of our sushi rolls wasn’t what we ordered. He quickly had the kitchen send out the right thing, and we enjoyed every bit of the meal
Extremely overpriced. The sushi rolls are tiny and average at best, don’t go here for the food.
Eater menu was disappointing. We were not expecting to find a reduced menu without many of the favorite items we like on the regular menu.
We always go to Kona when visiting KC several times a year. Excellent food. Good service. It was too loud this last Saturday evening. We could barely hear each other across the booth.
Sushi menu appeared to be limited due to COVID. Hoping it is back to pre-Covid next time we go!
Server was excellent even though she forgot a couple things
Horrible! Evidently they no longer value customers! Well food was good but service was horrible. When you drop $400 on dinner you hope food and service ok s good! Will never go again!
Always love the food here. Service is not that great and expensive
Are you ever feeling edamame with a kick? Don't skip on ordering it the 'Angry' way! The edamame is tossed in some cayenne mixture and the after effect is a little zing on the lips from the spice! The Checkerboard & Crunchy Spicy Tuna rolls are not to be missed.
Great for Sunday all day happy hour. LOVE the kids bento box.
Food was good. Music to loud. Service a little slow. Food took to long
Great place to get good sushi, awesome fried rice & fun drinks. The music was a little loud during dinner, making it hard to talk with our friends.
It took over an hour, and close to an hour and a half for us to receive our entrees. Only after tracking down a manager we’re we actually able to have our entrees delivered. I worked in the restaurant business for almost a decade, so I understand busy kitchens and staff. However, someone should have known way ahead of time that our ticket time was even approaching an hour to begin with.
Granted, we had a decent size order (6 rolls and 2 sashimi), but I told the waiter they could bring out what was ready. He didn’t seem to think this was important.
For $167, I was not overly impressed with the food. It wasn’t bad, but it certainly did not wow me for that price.
The final straw for me was the fact that when the food finally arrived, we were missing a roll. I mentioned to the manager that we were missing food and he said “I’m not trying to argue with you, but you each have a plate in front of you.”
I shouldn’t have to argue with staff about whether or not I received what I ordered. It’s on the ticket. I knew we were missing a roll because my friend and I each ordered 2 rolls, and the two girls we were with each ordered 1. Thats 6 rolls total, and only 5 were brought to the table.
I explained this to the manager, and said that I couldn’t remember the exact name of the roll, especially after waiting almost an hour an a half. He scurried off and returned with the missing roll, stating “sorry about that.” And just as I suspected, I was charged for the roll.
I would have thought him to at least offer to comp the roll that wasn’t going to be brought out had I not said something, or offered a complimentary desert, or a discount for the extremely poor service. None of the above happened.
Thank you for letting me share, I hope someone capable of correcting this has a chance to review my comments and sees to it other patrons are not subjected to this type of experience.
Great food, good service and upbeat atmosphere
We recently went to Kona Grill KC as we have done many times before. All the booth seats were moved around to accommodate for pandemic distancing, however, my husband kept getting his seat pushed back and forth by the couple sitting behind him. The seats were flimsy to the point if you moved, the seats did too. Otherwise, all was fine until it wasn't!
Our waiter was initially attentive and came over pretty quickly. We received drinks and our appetizers in a timely fashion. We had placed our order as we finished our appetizers.
I ordered the Market fish and my husband ordered Sushi. About 10 minutes later my dinner arrived and then we waited............ and waited.......... Finally, after 10 minutes with ZERO acknowledgment, we flagged down another waitress and asked for the Manager. He came over, we explained the situation and he rushed off to find out the situation. When he came back he said it was a "communication" issue between kitchens and that they were getting my husband's sushi prepared. Then we waited...... and waited...... Finally, OUR actual waiter showed up and we again explained the situation and he ran off to see what was happening and then never came back! We continued to wait and after another 10 minutes of waiting, I got up and found two other Managers. I was very upset and angry at this point. One of the Managers was very apologetic, the other one told me that "I could just leave" if I was unhappy!!!
My husband's sushi at that point was delivered, it was 2 each of the 5 pieces he ordered.
We were so upset, so frustrated, and while they took off the price of his that was "all they could do". We could not get out of there fast enough!
When we left we were speaking to another couple while we waited for UBER and they had just experienced a similar situation from the manager. Kona Grill is not worth my $$ if this is the way they intend to treat their patrons. While my food was (cold) but good, I do not recommend & sadly will never go back.
Kona Grill - Kansas City offers takeout which you can order by calling the restaurant at (816) 931-5888.
Kona Grill - Kansas City is rated 4.4 stars by 1572 OpenTable diners.
Kona Grill - Kansas City does offer gift cards which you can purchase here https://konagrill.cashstar.com/store/recipient?locale=en-us.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.