Kona Grill - Richmond

4.1
808 reviews
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$30 and under
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Contemporary American
Welcome to Kona Grill Richmond at West Broad Street Village, voted best new restaurant, best happy hour and best seafood on the West End. Come in and enjoy an exotic escape from the ordinary. Fresh, wild caught fish is flown in daily to craft award-winning sushi, while contemporary American entrees are prepared from scratch in-house. Happy hour on the heated and enclosed patio is a must. And don’t leave until you’ve tried one of the handcrafted cocktails, ice cold draft beer, or a glass of wine selected from the extensive drink menu. The restaurant’s diverse menu and contemporary ambience provide the perfect venue for special occasions like bridal showers, baby showers, birthday celebrations, business meetings, date night, or just any occasion really.
What 808 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.1
service
4.1
ambience
3.9
value
Noise · Moderate
76% of people would recommend it to a friend
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Charleston
9 reviews
Dined on March 22, 2019
Overall 4food 4service 4ambience 4

Food was good, noise was acceptable. It was a nice dinner!

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RV
Richmond
13 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Our server was excellent!

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JO
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

We love the Kona grill the food is excellent and the service is always great Good food value!

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OT
Richmond
1 review
Dined on March 1, 2019
Overall 5food 5service 5ambience 5

It was great!

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G
Richmond
34 reviews
Dined on February 23, 2019
Overall 3food 3service 3ambience 3

We visited the Kona Grill in Richmond on Saturday night ... just okay. I liked the menu offerings and thought pricing was a good value. I ordered the pot stickers and a new sushi roll they had come out with. The food was again, just okay. I would probably go back for a second try and see if something else on the menu was better. My wife got a chicken salad that she liked.

One thing regarding cleanliness of the restaurant ... inside they have these yellow, umbrella looking things on the ceiling, I think around the sprinklers. They are large and made out of some type of cloth. The one over our table and the other ones I could see were absolutely filthy.

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RF
1 review
Dined on February 18, 2019
Overall 5food 5service 5ambience 5

Great restaurant for affordable appetizers and drinks!

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TB
Richmond
2 reviews
Dined on February 16, 2019
Overall 4food 5service 4ambience 4

Overall great experience at the restaurant especially since it was Valentine’s Day weekend. Food came out at a good pace and had a great taste. Would visit again.

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OT
Richmond
5 reviews
Dined on February 15, 2019
Overall 4food 4service 5ambience 4

Overall pretty good; was valentines dinner with our kids; was able to satisfy all

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TD
1 review
Dined on February 13, 2019
Overall 5food 5service 5ambience 5

food was outstanding, the service was impeccable, but a little noisy but overall
I and my family was very pleased and we will be back

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OT
Richmond
8 reviews
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

My wife and I went on a Pre-Valentine's day dinner and the service and food was amazing

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AO
Las Vegas
1 review
Dined on February 2, 2019
Overall 1food 1service 1ambience 1

Such a disappointment. I used Open Table to make a reservation for my husband's birthday. When we arrived the hostess seated us at the first open booth right next to a party of 12. There was hardly enough room for us to try to slide in to our booth. There were MANY other open tables, guess I didn't need a reservation - not a good sign in itself. We asked to move to a quieter table and were moved directly next to an even larger table that was set for at least 20. No one was there yet and the hostess said that party was set to arrive in 30 minutes. After a few minutes discussion we decided to leave and try our luck somewhere else without a reservation. To me, the whole point of making a reservation is so that we can be seated at one of the more desirable tables. Our arrival was not treated as anything other than people walking in off the street. This is our third unpleasant experience at this restaurant. This sealed the deal for us. We will not be returning.

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OT
1 review
Dined on February 2, 2019
Overall 2food 3service 1ambience 2

We sat in the main dining room. I had heard the apps in the bar are great for happy hour, but we were too late for it. It took us 10 minutes to get a water and then another 15 to get our drinks. When they brought food they brought out the wrong order so I had to wait while my friends ate for my order to be remade. Mistakes happen, I understand that. The wait staff was not even apologetic about the mix-up. We had to chase the waiter for more drinks. The food was ok. Nothing to rave about. This is not on my list for a relaxing enjoyable night out.

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VM
New York Area
8 reviews
Dined on February 2, 2019
Overall 5food 4service 5ambience 5

Food was awesome- loved all the appetizers, variety of sushi and entrees. What really made the night was the awesome service. Also loved that the chef came to check on my daughter’s nut allergy. Husband compared it to Disney’s focus on customer experience.

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OT
1 review
Dined on January 26, 2019
Overall 4food 4service 5ambience 4

Wonderful night. The food took a little longer to come out that expected but overall it was a great time

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FS
Las Vegas
1 review
Dined on January 24, 2019
Overall 3food 3service 4ambience 4

Mediterranean flat bread was dry and not very tasty. Pad Thai noodles seemed over cooked and added shrimp weren’t very appetizing.

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OT
Richmond
1 review
Dined on January 19, 2019
Overall 2food 2service 1ambience 4

Service was slow and the soda machine was broken

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AR
1 review
Dined on January 1, 2019
Overall 2food 2service 4ambience 2

Normally the food is good and prepared correctly..My experience was awful ..the food wasn’t prepared correctly .. and it seemed to be not fresh..

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CR
Richmond
1 review
Dined on December 31, 2018
Overall 3food 2service 3ambience 3

New Year's eve, so maybe staff didn't want to come to work? Seemed short-staffed. 2 manager types helped out servicing our table. They were trying, but my Sushi was late to the table and not very well made (like a trainee, or someone in a big hurry, put it together). A duplicate drink came to our table by mistake. Nice "free bonus", but speaks to the operational state of the place that night. My wife's entree was obviously sitting under some "warmer" for more than a short while before it got to the table. She took a couple bites and sent it back. Since they did refund her entree without question and the apparent effort level means we will not rule out another try at some point in the future.

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OT
Richmond
5 reviews
Dined on December 31, 2018
Overall 5food 5service 5ambience 5

Took the family there for dinner on New Years Eve...Good food and company enjoyed by all!

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JC
Richmond
15 reviews
Dined on December 31, 2018
Overall 4food 5service 4ambience 5

We've spent several New Year's Eve Supper's here and have always enjoyed the food. In years past, we had wait staff who were fun and eager to please knowing it was New Year's Eve. This year was different. The food was outstanding as always. However, it appeared that perhaps they were short staffed. The manager actually took our order. Our drink glasses ran dry. Our wait staff was running full tilt and seemed to have way too many tables. It was a disappointment from that aspect compared to previous years. Would still recommend the restaurant based on the food. The menu has some fabulous new entrees that are delicious. Hopefully, this is a one time staffing glitch.

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P
Washington DC
3 reviews
Dined on December 28, 2018
Overall 5food 5service 5ambience 5

Eclectic menu that offers something for everyone -- everything from sliders to poke. Wait staff was very friendly and energetic. Our server Sharday was great!!!

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OT
1 review
Dined on December 23, 2018
Overall 2food 2service 1ambience 3

Christmas celebration

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OT
Philadelphia
5 reviews
Dined on December 13, 2018
Overall 4food 5service 5ambience 5

Happy Hour Specials! Thats all that must be said. The best!

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KH
Richmond
1 review
Dined on November 30, 2018
Overall 5food 5service 5ambience 5

Loved the happy hour selections and the service was great.

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t
Richmond
24 reviews
Dined on September 8, 2018
Overall 4food 4service 5ambience 4

We met some of our Richmond family and also celebrated a grandson’s birthday. Service was very good. Loved sushi tower and tuna entree as well.

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WK
Richmond
1 review
Dined on September 7, 2018
Overall 4food 5service 5ambience 5

Enjoyed the ambience and the food, presentation was excellent, however I feel the entree portions could be a bit more generous given the prices.

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MP
1 review
Dined on September 1, 2018
Overall 3food 3service 4ambience 4

Try the avocado egg rolls. They are really good. The main dishes we got were ok, not anything special but not bad. I had the shrimp poke and my husband had the ribs, son had the chicken stir fry.

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p
Richmond
11 reviews
Dined on August 18, 2018
Overall 2food 2service 1ambience 3

Horrible customer service. Ceiling was leaking. We had to move ourselves. Manager was there when it happened. Just said sorry. Didn’t help us move. Waitress was absent most of meal. Asked for a box and she never brought it. We saw her in the kitchen licking a spoon. Will not go back again. And the restaurant was not packed. Only a few tables. I guess others have learned.

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j
Richmond
32 reviews
Dined on July 29, 2018
Overall 5food 5service 5ambience 5

Love the lettuce wraps and oriental chicken salad. The ambiance is very pleasant, and not noisy at all. Sit on the patio or dine inside.

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PS
New York Area
2 reviews
Dined on July 28, 2018
Overall 2food 2service 2ambience 1

I was disappointed with the ambience. The decor gives the appearance being dated. The food was good but the presentation was not what it could be. I ordered 2 mixed drinks ( gin-hendricks and tonic). The first drink was excellent but the second drink was not a gin and tonic. I doubt that we will return.

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LW
Richmond
273 reviews
Dined on July 11, 2018
Overall 3food 3service 3ambience 3

Enjoyed a meal here with new friends. Menu has changed but there are still varieties to chose from. Good service and fresh food. Would recommend.

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k
Richmond
3 reviews
Dined on July 1, 2018
Overall 5food 5service 5ambience 5

Our server was amazing. We went for happy hour adn my family and split 4 apps and ordered drinks. We walked away full and happy.

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OT
Richmond
1 review
Dined on June 15, 2018
Overall 4food 5service 5ambience 5

Was a great choice for a surprise birthday party. Will definitely do it again.

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JP
Richmond
3 reviews
Dined on May 31, 2018
Overall 4food 5service 5ambience 5

Food tasted amazing, but if you’re looking for a larger portion for the price, this place isn’t it. Ordered a Moscow Mule and it tasted bland and watered down. Manager was kind enough to take it off my bill. Our waiter was absolutely amazing (forgot his name, heavyset redhead guy). I will most definitely be back for the sushi and I’ll give the bar another try for happy hour but no more signature cocktails for me. An overall good dining experience!

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M
Richmond
2 reviews
Dined on May 30, 2018
Overall 1food 1service 1ambience 2

We had a group of 6 adults, 1 child. Started ordering apps at 6:15. I was not offered an opportunity to order a drink until after 7pm. When the entrees arrived, 5 out of 6 arrived together, except of course a salad for the baby’s mother. The salad did not arrive until everyone else had completed eating. It was very awkward. I’ve eaten here before, but this was a much more disappointing experience. The food was okay, not great.

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OT
Richmond
4 reviews
Dined on May 28, 2018
Overall 5food 5service 5ambience 5

Dinner was very good and large portion and service was good and very pleasant celebrating my wife’s Birthday.

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c
Richmond
10 reviews
Dined on May 26, 2018
Overall 4food 4service 5ambience 4

This has quickly become one of our favorite restaurants. So many others in Short Pump are too loud, too crowded and service levels have declined. Kona is a great exception.

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GS
1 review
Dined on May 19, 2018
Overall 3food 2service 5ambience 3

Have been here twice. First time was a few years ago. It was great that time. This time was so so. My wife had lemon garlic shrimp penne which was delicious. I had the flank steak. It was not worth the $20. The steak was extremely tough and overcooked
Mashed potatoes had no flavor. The broccoli was good but tough also. Our waiter was great. It was just before 6 pm so it was quiet. Last time we ate here I had the pad Thai and my wife had the ahi tuna. Both meals were wonderful.

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SS
Washington DC
4 reviews
Dined on May 18, 2018
Overall 4food 4service 4ambience 4

Second time to Kona Grill. I don't live in Richmond, but have gone twice to Kona. I love the food and in an up and coming foodie town that says a lot. Also, I don't get to Richmond often, so the fact I have been twice also says a lot.

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c
Richmond
10 reviews
Dined on May 13, 2018
Overall 4food 5service 5ambience 4

Great evening. Excellent service. There are lots of options to cover every diet need whether you're vegan, seafood or meat-centric. The sushi is very good.

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