Kona Grill - Gilbert

Kona Grill - Gilbert reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susan VIP

   Hawaii4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food was just ok. My son’s $45 steak was overcooked, the Asian salad had barely any almonds, noodles or dressing. The server forgot to ask my son what he wanted for his side so he brought fries. We ordered one appetizer, one salad, and two entrées and with a tip we paid $145. Sadly it’s overpriced for the quality of what you get compared to other restaurants in this same price point.
   

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2. D

   Dale

   Milwaukee10 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in for happy hour, specials were great. Happy Hour drinks a little small.
   

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3. E

   Etsu

   Phoenix1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was good deal and the taste was great! We liked it very much.
   

   Kona Grill - GilbertResponded 5 days ago

   Hello Etsu, Thank you for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dining experience at Kona Grill - Gilbert and found our deal to be a great value. It's wonderful to know that our taste also met your expectations. We strive to provide excellent food and service, and your feedback is a testament to our efforts. We look forward to serving you again soon! Best, The Management Team
   

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4. L

   Lupe

   Phoenix1 review

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 3

   Music too loud. Prices too expensive since our last visit
   

   Kona Grill - GilbertResponded on April 18, 2025

   Thank you Lupe! We would love to learn more about your experience and how we can make this right, and we look forward to welcoming you back soon! Kona Grill Management, 480.417.4006
   

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5. A

   Amber

   Palm Springs10 reviews

   2.0

   Dined on April 7, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant was nearly empty, yet the service was mid-level at best. Both my guest and first had to return our drinks as they were out of syrup so the soda was like water. I returned my steak because it was severally overdone and had no resemblance of the filet I ordered, they had forgot my shrimp and included the wrong sides so I also asked for that correction. As I waited another waitress offered me table bread which I didn’t no was even available. The second steak came out as my guest was finishing her meal, this steak was blue inside barely even cooked. I asked that hey just take my plate and remove the item from my check. It wad a terrible experience with little effort to resolve or retain me as a future customer. The waiter handled the entire interaction, no manger ever greeted me or asked what happened. Although I’ve never been to this location I have been to Kona many times, this was not the experience or value to cost that I am accustomed to at the other locations.
   

   Kona Grill - GilbertResponded on April 10, 2025

   Thank you for your feedback Amber! We apologize for the disappointing temperatures on your steak. We would love to connect and learn how we can make this right for you. Kona Grill Management, 480.417.4006
   

   1 person found this helpful

6. L

   Lana

   Phoenix4 reviews

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was slow and food was cold when it finally arrived
   

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7. OT

   OpenTable Diner

   Phoenix2 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was good. Espresso martini was the best
   

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8. M

   MICHAEL

   Phoenix1 review

   4.0

   Dined on March 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   THE FOOD WAS GOOD, I HAD THET PAD THAI NOODLES AND ADDED SOME SYRACHIA TO MAKE IS SPICY, WE ALSO HAD EDAMAMIS COOKED IN GARLIC AND THEY WERE AMAZING. HAD A RASBERRY MOJITO TO WASH IT ALL DOWN WITH.... YUMMMM.. SERVICE WAS OVERALL THE BEST AND WE EVEN CALLED THE MANAGER OUT TO LET HIM KNOW THAT OUR SERVER WAS ABSOLUTLELY WONDERFUL. ITS NOT EVERYDAY YOU GET SOMEONE WITH SUCH POSITIVE ENERGY AND VIBES. HER NAME WAS SOPHIA.
   

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9. F

   Finediner

   Phoenix2 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic ambience. Excellent Chilean sea bass as usual. We will keep going back for more!
   

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10. C

    Cheryl VIP

    Central Coast43 reviews

    3.0

    Dined on March 10, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Was birthday dinner for 6 of us. Unfortunately not going back to one of our previously favorite places. Food was truly awful - prime rib was so thin and full of gristle that we had to send it back. Four of the remaining dishes were ok, not memorable in any was. The fifth dish (macadamia nut chicken) - chicken was fabulous but accompanying asparagus was inedible. Overall a very sad experience. Our server was very nice and I believe she was truly embarrassed at the quality of food that she had to take back to the kitchen to the chef.
    

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