Kona Grill - Cincinnati

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1. GS

   GreatStuff

   Cincinnati

   138 reviews

   vip
   5.0

   138 reviews

   Dined today

   overall5food5service5ambience5

   Great time, flavorful food and excellent service. Rooftop and the music from the park created a fun evening for friends and family. Thank you!!!

   Report
2. SM

   SimonM

   Cincinnati

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   overall5food4service5ambience4

   Nice place for casual dinner, large variety of food

   Report
3. AM

   AspensMom

   Cincinnati

   4 reviews

   vip
   4.0

   4 reviews

   Dined 2 days ago

   overall4food4service4ambience4

   Service was good Food was good. Almost like It used to be. Great job

   Report
4. OT

   OpenTable Diner

   Cincinnati

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   overall2food5service3ambience3

   Why does there need to be 7 hostesses and only 3 servers - boggles my mind. Also, you should have your chefs stay off their phone when cooking ;)

   Report
5. J

   Jenni

   Cincinnati

   5 reviews

   vip
   4.0

   5 reviews

   Dined 6 days ago

   overall4food4service4ambience3

   We had a great server and a delicious meal, but it took a LOOONG time to get drinks and especially our food. They were apparently short staffed in the kitchen. We also witnessed a loud argument among the servers. Not ideal.

   Report
6. n

   nicolek

   Cincinnati

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food2service1ambience5

   Food was okay, couple items we ordered were unavailable but we were told 15 minutes after we ordered - would be much better if staff told guests before they order the items on the menu that are 86’d

   Report
7. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   overall4food5service3ambience4

   Our waitress was very nice. We had a reservation and were seated immediately. We ordered drinks and an appetizer. After drinks came we ordered dinner. Both of us got the surf&turf. The sushi bar and grill are separate. Our steaks came out first, then our sushi rolls, then our appetizer. The server apologized. They were really busy and the food was good. Just maybe lacking some communication from the grill to the sushi bar. Overall a 4.5. Also bathrooms were really clean. Definitely a plus

   Report
8. OT

   OpenTable Diner

   Cincinnati

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food3service2ambience4

   Server was nice. We never got our appetizer we ordered and the food took an hour to get. Food was good but the prices are high vs other restaurants.

   Report
9. S

   Sirharold

   Cincinnati

   32 reviews

   5.0

   32 reviews

   Dined on May 15, 2022

   overall5food5service5ambience5

   They had the usual employee shortage that majority of restaurants are being plague with . But I got my food in a timely manner and again the food was awesome .

   Kona Grill - CincinnatiResponded on May 19, 2022

   Thank you for the fantastic review!

   Report
10. JM

    JenniferM

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on May 14, 2022

    overall4food4service4ambience3

    Went to Kona Grill to celebrate our daughter’s college graduation. Had reservations for 730 and wasn’t seated until 830. They were having electrical issues which was the cause. The reception staff was very confused and it wasn’t until a manager came up front that the situation was explained and people were accommodated. Once seated the service was just fine. The food was good. Pricing was inconsistent. For example. $17 for 6 potstickers; $21 for surf and turf with sushi and filet.

    Kona Grill - CincinnatiResponded on May 19, 2022

    Thank you for your feedback, we will be sure to pass this information on to our Chef. We look forward to your next visit!

    Report
11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food1service1ambience1

    They didn’t honor the reservation. They told us a large party was there and everyone had to wait another hour or leave.

    Report
12. OT

    OpenTable Diner

    Charleston

    6 reviews

    4.0

    6 reviews

    Dined on May 14, 2022

    overall4food4service5ambience5

    We were there celebrating my son’s graduation. The waitress was very friendly and continued to check on us. It took longer than normal for the food but you could tell they were short staffed.

    Kona Grill - CincinnatiResponded on May 19, 2022

    Thank you for your feedback, we will be sure to pass this information on to our Chef. We look forward to your next visit!

    Report
13. OT

    OpenTable Diner

    Cincinnati

    6 reviews

    vip
    2.0

    6 reviews

    Dined on May 13, 2022

    overall2food2service1ambience3

    Very disappointing dinner at Kona Grill. Drove 40 minutes to have a nice dinner and sit outside and the whole experience was sad. We only saw our server a couple of times and she never came back to see if we needed anything. We had to constantly ask for things, that should have been automatic, silverware, app plates, refills. Food was so overpriced and average for what it was. I ordered a salad with chicken and there was so much dressing on it, that you couldn’t even taste anything else. It was a soggy mess. They have a great location, but would need to drastically improve food and service if they want to keep customers. We won’t be back.

    Kona Grill - CincinnatiResponded on May 19, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
14. OT

    OpenTable Diner

    Hawaii

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 13, 2022

    overall1food3service1ambience5

    A Birthday rooftop lunch was the goal. I have had this tradition for a long time. My husband called and asked if the rooftop was open and was told yes. Upon arrival at the restaurant we were told it wasn’t open. The manager or lead host went on and on about the call center and how it wasn’t working and was so disconnected from the actual location…honestly I don’t care and I hate when workers complain to customers about the restaurant or management, even if a mess. We had a fabulous lunch at Cooper’s Hawk near by instead.

    Report
15. J

    Janice

    San Francisco

    3 reviews

    vip
    3.0

    3 reviews

    Dined on May 12, 2022

    overall3food2service4ambience3

    Our waiter, Rama, was a nice young lady. The drinks were not good and I ended up sending my food back. I have no desire to return

    Kona Grill - CincinnatiResponded on May 14, 2022

    Janice, we are sorry to hear your visit with us was not up to par with our normal standards. Please reach out to us at gm.cincinnati@konagrill so we may correct our errors and bring you in for the experience you deserve!

    Report
16. TP

    TerenceP

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Took reservation and sat us in a timely manner, but then told us the kitchen was behind an hour to 90 minutes...

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
17. a

    amys

    Cincinnati

    5 reviews

    1.0

    5 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    We had reservations. We were seated on time. However the food was horrible, all we got were drinks and appetizers. Then our server told us the kitchen was 90 minutes in the weeds. So we left. I’m not sure why they even seated us.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
18. TM

    TammyM

    Cincinnati

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food3service2ambience3

    I would have liked to know that they were doing a limited menu for Mothers Day. Then they said no substitutions or special requests because our chef won’t do it. The service was extremely slow. It took almost 1 1/2 hrs to get our food! Very disappointing Mother’s Day for my mom.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
19. S

    Sirharold

    Cincinnati

    32 reviews

    5.0

    32 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    There salmon is awesome and so are the prime rib! The chocolate brownie desert is outstanding. I really enjoyed the visit. Will make kona , one of my favorites!

    Kona Grill - CincinnatiResponded on May 11, 2022

    Thank you for your awesome feedback. It's guest like you that make it all worth it!

    Report
20. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience4

    Mothers Day

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
21. KL

    KimL

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience3

    Very disappointing Mother's Day experience 😞 Had a reservation at 4 and waited for 20 minutes at least and was not crowded at all. Took almost 1 hour for food that was cold and incorrect. Waiter never brought out the correct sides and did not seem concerned at all. Never even asked if we wanted dessert but would not have ordered anyways because it would have probably taken another 45 minutes to get! Meals are too pricey for that kind of service and quality of food.3 of the Mother's there had never been to Kona and I doubt they will return!

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service2ambience2

    Went there on Mothers Day, it was me, my wife and our two boys 9 and 13. We had a 130 appt, arrived on time and were sent upstairs to be seated. Once seated it didn’t take long to get greeted by our waitress and receive our drinks. We decided to order some Sushi along with our meal, thankfully. 2 of us ordered the Rib-eye Steak with Green Beans and potato’s, my wife ordered the Steak and Eggs off their special brunch menu and our youngest son got a double cheeseburger with fries. Placed our order for Sushi and meals at 140, Sushi came pretty quickly , around 2 , then we sat…..and sat…….and sat. At sound 245 the manager came around to apologize for us having to wait so long as the kitchen was backed up , took some money off our meal and also gave us 2 $10 gift cards. We decided that if our meal didn’t show up by 330 we would leave, lo and behold it showed up at 325 . The steaks were ordered medium rare and all were extremely overcooked, the green beans were so over cooked that they were all shriveled up. My wife’s steak and eggs were supposed to have asparagus with them but they were missing. We were t about to ask for them for fear of having to wait another almost 2 hours! When the waitress came by to check on us and asked how the meal was we told here about the poor quality and she was very apologetic (it’s not her fault though) and proceeded to tell us that a sous chef had quit a week ago , a manager had been fired and the was a corporate chef in the kitchen yelling at everyone to get things out of the kitchen. She also informed us that corporate was there and this particular location had gotten a lot of attention as of late. We knew they were going to be busy on Mothers Day which is why we made the reservation and we also figured that we would have to wait a bit for our meal but 2 hours to wait is excessive and then when the food did show up it was over cooked. This is only the second time we have been here and it will also be the last.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
23. SS

    ShannonS

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience3

    I had made reservations for 6 people a couple weeks beforehand for Mother's Day. It took us 1.5 hrs to receive our food. We understand that it was busy but we even had a hard time getting any refills. When we finally got our food, it tasted good but we were missing items that were to be included with the meal. My husband got a steak and was never asked how he wanted it cooked. When we got our check, we were charged for 6 alcoholic drinks instead of the 4 that were ordered. Just an overall frustrating experience that I wish I hadn't booked for mom on mother's day.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
24. PW

    PhilW

    Cincinnati

    14 reviews

    3.0

    14 reviews

    Dined on May 8, 2022

    overall3food3service3ambience2

    To be fair this was Mother’s Day so we expected the restaurant to be busy. It was quite busy and like other restaurants they were quite short staffed. The servers did a good job despite the fact there were too few of them. This caused long waits on refills, food served somewhat cold and an overall inattention to detail caused by the short staffing issue. I want to like this place as well as I did pre-COVID but I just can’t recommend based on where they are with people. Not their fault but we are going to see many places like this go out of business if things don’t change.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
25. W

    Will

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service4ambience3

    Skip brunch at Kona. I've been happy with other meals, but brunch was overpriced and was simply not quality food. "Fluffy pancakes" were pancake mix in muffins for the kids brunch. The French toast was bland and the eggs Benedic was disappointing. Thr only highlight was the mimosas on special were good.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Very comfortable really enjoyed myself.

    Kona Grill - CincinnatiResponded on May 19, 2022

    Thank you for the fantastic review!

    Report
27. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    1.0

    1 review

    Dined on May 7, 2022

    overall1food4service2ambience3

    We had a 7:30 reservation, but didn’t get our table until 8:15. We ordered appetizers as soon as we were seated, but they did not arrive until 9:00 and the rest of our food came 2 minutes later.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We would like to sincerely apologize for the service you received. We would love to hear from you so that we may improve as well as bring you in for the experience you deserve ! Please reach out to us at gm.cincinnati@konagrill.

    Report
28. D

    Dnell

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Our server, Avery, and his assistant (didn’t get her name) were very good and professional. The atmosphere and food were great.

    Kona Grill - CincinnatiResponded on May 11, 2022

    Thank you so much for the awesome feedback and review. We look forward to your next visit!

    Report
29. BA

    BrandyA

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on May 7, 2022

    overall4food5service5ambience5

    Service and food were great. Prices are a bit high but enjoy this place very much.

    Kona Grill - CincinnatiResponded on May 11, 2022

    Thank you for your feedback. We are pleased to hear you enjoyed your visit with us, please stop in for Happy Hour next time!

    Report
30. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    My dad has troubles walking long distance and the gentleman who helped us with a table to accommodate my dad was above and beyond. Our server was amazing and so kind and patient with us too.

    Kona Grill - CincinnatiResponded on May 14, 2022

    We truly appreciate your kind words and we are grateful to hear our Team took excellent care of you. We look forward to seeing you again soon!

    Report
31. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 6, 2022

    overall2food3service2ambience1

    Honestly, we had high hopes that were dashed really quickly. Atmosphere was nice when we walked in. We were served our appetizer without plates to eat off of. Dinner was served with several things wrong/missing and our server was gone for most of the time. In fact, she started off our meal with several comments about hoping to go home if the power went off from a storm and how much she didn’t want to be there. Our food was decent, but way overpriced for amounts and quality. Was it okay? Sure. Will we return or recommend others? Probably not.

    Kona Grill - CincinnatiResponded on May 11, 2022

    We would like to sincerely apologize for the service you received. We would love to hear from you so that we may improve as well as bring you in for the experience you deserve ! Please reach out to us at gm.cincinnati@konagrill.

    Report
32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service5ambience5

    Birthday dinner. Perfect place to celebrate, catch up, with lots of laughter.

    Kona Grill - CincinnatiResponded on May 6, 2022

    Thank you for joining us to celebrate your birthday! We were honored to have created memories with you we were glad to make it more special. It’s guests like you who makes us proud of what we do and we hope to see you again soon.

    Report
33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 3, 2022

    overall1food2service1ambience4

    When we booked our reservation it asked if we were interested in the “Date Night” special menu. We selected this option, but our server said they did not offer this and even asked the manager who agreed this was not available. However, the menu is on their website and they had a poster on the door advertising it. HORRIBLE CUSTOMER SERVICE- we were very disappointed We will not return to this restaurant

    Kona Grill - CincinnatiResponded on May 6, 2022

    We are very sorry to hear your visit was not up to par with our typical Kona standards. We would love the opportunity to speak with you so that we may obtain more information on your visit as well as bring you in for the dining experience you deserve! Please reach out to us at gm.cincinnati@konagrill so that we may correct our errors. We look forward to hearing from you.

    Report
34. H

    Hungary

    Cincinnati

    23 reviews

    vip
    5.0

    23 reviews

    Dined on May 2, 2022

    overall5food5service5ambience4

    Great outside/inside seating and the happy hour food and drinks were very reasonable and delicious. Definitely a place to wind down after work.

    Kona Grill - CincinnatiResponded on May 4, 2022

    We are thrilled to hear that you had a great time! We truly enjoyed your company and it’s guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
35. J

    Jeff

    Cincinnati

    17 reviews

    2.0

    17 reviews

    Dined on May 1, 2022

    overall2food4service1ambience4

    I don't know why I keep going back to Kona Grill...it's always a disappointment. The food is good, but overpriced, and invariably what we order is "unavailable". The service is horrible. The restaurant on Sunday evening was practically empty, yet it took 45 minutes for our food to arrive and we rarely saw our server. The servers hide out in the back socializing with each other, which I can only assume is to avoid having to explain to their diners why the kitchen is so slow. It's like this every time. With so many other quality options at Liberty Center, it's shocking that Kona Grill remains in business.

    Kona Grill - CincinnatiResponded on May 2, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
36. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience2

    Used to be a fan of this restaurant but food prices are ridiculous for the amount and quality you get. Won’t be returning.

    Kona Grill - CincinnatiResponded on May 2, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report
37. OT

    OpenTable Diner

    Hawaii

    3 reviews

    vip
    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food3service3ambience2

    We went to the restaurant for brunch to have the Croque Madame. However, they were out of the bread and indicated they would not be able to make the sandwich even if using the bread from the French toast. That was the only reason we had gone there. We stayed and ordered one sushi roll, edamame, a salad with chicken added, a side of breakfast potatoes, a beer and a Mimosa. The restaurant was maybe 25% filled. Yet, service was extremely slow overall notably drinks from the bar (slow, not at the same time and with a dirty glass), sushi from the sushi station (came after the other person’s salad was 50% eaten and is asking twice). Additionally, beside our table the hostess and one in training was approached by another table for how long they had been waiting for service. The hostess was polite and gave a good response to the guest checking after checking who it was and that they would go get them - but the told the trainee people complain and you just say you will! The floor of the outdoor area was filthy and that side of the bar counter was COVERED in pollen. It’s really gone downhill here. There has to be a better option for your money! Total bill was $69 before tip for almost no food and terrible service :(

    Kona Grill - CincinnatiResponded on May 4, 2022

    We are very sorry to hear your visit was not up to par with our typical Kona standards. We would love the opportunity to speak with you so that we may obtain more information on your visit as well as bring you in for the dining experience you deserve! Please reach out to us at gm.cincinnati@konagrill so that we may correct our errors. We look forward to hearing from you.

    Report
38. JR

    JoeR

    Cincinnati

    10 reviews

    vip
    3.0

    10 reviews

    Dined on April 30, 2022

    overall3food4service5ambience2

    Absolutely beyond too loud. We literally had to yell to talk at a small 2 person table.

    Kona Grill - CincinnatiResponded on May 2, 2022

    Thank you for your feedback. We are sorry to hear this put a damper on your evening! We truly hope you enjoyed the rest of your visit and that you'll give us another chance.

    Report
39. SP

    ShellP

    Cincinnati

    20 reviews

    4.0

    20 reviews

    Dined on April 30, 2022

    overall4food4service3ambience4

    Service started a bit slow. Took 10 minutes before our server greeted us to take water and drink orders. Very busy night. Light server/ staff support. They did there best. Prices are a bit high compared to the quality and quantity of the menu items.

    Kona Grill - CincinnatiResponded on May 2, 2022

    The entire team at Kona Grill would like to thank you for your Review! We take pride in providing the best possible experience. Your review means a great deal to us. We hope to see you again soon!

    Report
40. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food1service1ambience3

    We ordered 5 entrees and were comped for 4. The ribs were dry and Overcooked, and were supposed to have a sauce Asked for it but never got it. One meal arrived 10 minutes after the others. . The steak was over cooked. The mashed potatoes were a dry lump. The green beans were undercooked. The only think we liked was the sushi roll and the potato fingerlings. We were not offered waters when we sat down. The server said that they got a new chef and it was “hot or miss”. I would not recommend to go there.

    Kona Grill - CincinnatiResponded on May 2, 2022

    We want to thank you for dining with us however we are sorry to here you did not enjoy your visit. Please reach out to us at gm.cincinnati@konagrill so that we may obtain more information on your visit as well as bring you back for the true Kona experience you deserve!

    Report