Kona Grill - Cincinnati

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1. OT

   OpenTable Diner

   Cincinnati

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   overall3food1service1ambience5

   Disappointed. Too much too explain

   Report
2. JB

   JennyB

   San Francisco

   69 reviews

   vip
   3.0

   69 reviews

   Dined 7 days ago

   overall3food3service5ambience4

   Great brunch, our service was phenomenal today. The bartender called off so they were short staffed. Our waitress was so apologetic but we were fine. Always a great experience and they have one of the best outdoor areas around.

   Report
3. F

   Fullhouse1023

   Cincinnati

   21 reviews

   4.0

   21 reviews

   Dined on June 25, 2022

   overall4food4service3ambience4

   As usual, the food was decently good. The service was great---just still very slow. Fortunately, it was "date night" for my wife and me. So, there was no rush. But, I would not recommend if you have somewhere to be after your dinner.

   Report
4. S

   Samantha

   Las Vegas

   1 review

   2.0

   1 review

   Dined on June 25, 2022

   overall2food1service1ambience3

   There's a huge difference in short staffed and poor service! We had POOR SERVICE! We waited 20 minutes to just have wait staff come to our table to take drink orders. The server would walk right by and notice our empty glasses and we had to call him over to ask for something else. I asked for water and never received a refill, had to grab him filling up others glasses and ask AGAIN! the fries were hard and old. Our food came out at different times and we had to eat alone while the other was just sitting there! We were there for over two hours for two people just wanting a quick dinner and drink! HORRIBLE experience!

   Report
5. KC

   KevinC

   1 review

   2.0

   1 review

   Dined on June 24, 2022

   overall2food2service2ambience2

   Met with an unhappy guest at the hostess stand complaining and the manager essentially dismissed the guest back to their table until she could ‘get to them’!! Yikes. First waitress advised…we have been out of Dr. Pepper for over a week! Then brings me squid instead of my tuna order??? Those two don’t look anything alike. 2nd waitress apologized and corrected it…sort of…brings me a 5 piece when I had ordered a 2 piece…don’t worry…she charged me for the 5 piece (had thought maybe it was a gesture…wrong). Place was dirty, flies all over, and ultimately the food was just okay. I’ve at many other places and spent much less for better presentation. The quality of the tuna was good…everything else we had was not quality. Last…it was so loud my date and I couldn’t talk…the table next to us were talking so loud to overcome the music level…I felt like I was at their table.

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6. OT

   OpenTable Diner

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on June 20, 2022

   overall4food5service3ambience5

   I waiter appeared to be new. Had to ask for silverware, remind him of drinks. We received appetizer plates after they were gone and just before dinner food arrived. He was very friendly and seemed sincere. Just needs more time on the floor with some instruction. My salad was delicious. Friends both loved their food as well. Thanks for all you do.

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7. JS

   JulieS

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined on June 19, 2022

   overall3food5service3ambience3

   Food was very good. Our waitress was attentive but kitchen was very slow. We did not order an appetizer and it took almost an hour before we received your food. We did not order anything special that would have required extra time and the restaurant was not very busy. It might have been at 50% capacity maybe. Our reservation was for 5:30 we waited 5 minutes or so to even let a host/hostess know we arrived. We were seated about 5 minutes after that. We got our food around 6:40.

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8. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on June 19, 2022

   overall3food4service4ambience4

   Everything was amazing except the tables and chairs outside could have been cleaned or vacuumed through the cracks better. There was old food and trash that has fallen in the cracks. Made it a little unappealing. Plates could have been less messy as well. Otherwise, food was amazing! Definitely will be back!

   Report
9. KB

   KimiB

   Cincinnati

   4 reviews

   5.0

   4 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   Very nice experience. The food/drinks were very well prepared and served in a timely manner. All of the staff were super friendly and our server Austin was remarkable. Menu has a great selection of all types of food and the butter cake with raspberry sauce and ice cream is a must!

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10. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food2service2ambience4

    Overall poor experience. Service and food for brunch was terrible.

    Report
11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 18, 2022

    overall1food1service1ambience3

    Service was awful. Sushi left out to sit while waiting for other food to be cooked for 45 minutes. Not food safe.

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12. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 18, 2022

    overall2food3service4ambience2

    The night began with us being seated at a table that should have never been a seating place. We were in a traffic lane basically for people coming out of the kitchen and down from the upstairs and it was distracting to say the least. Various people were brushing our table and stopping to hold scintillating conversations..They brought the wrong meal to me eventually. I had ordered the surf and turf and I had ordered my filet medium rare and it came out basically raw. I had ordered a miso mash potatoes and I received fingerling potatoes. So I sent it back and no less than three different people brought out various parts of the proper meal. then they brought out an extra fillet and an extra order of mashed potatoes. so it seemed like the left hand and the right hand we’re not communicating in the kitchen. My date had specifically asked for her salad to have the dressing on the side and it was served, wait for it, with the dressing all over it. I personally, had ordered a shrimp tempura roll, and to this day, I don’t know what they brought me. but it was yellow and it was bland and tasted kind of yucky and I never did figure out what it was. I assume it went with the wrong order that I was given originally. When they brought out my proper order it had the shrimp tempura sushi roll on it. Needless to say, The only highlight of this date in terms of our restaurant choice was our waitress who’s name escapes me but she was brand-new and extremely pleasant. I can’t say the same for the kitchen, it seemed disorganized and the communication appeared to be lacking. And this was my observation from sitting just outside of it. I can only imagine what was going on actually in the kitchen. And it wasn’t extremely busy. We never had a manager come over to address these concerns even though we expressed them to our waitress. The only saving grace was I had ordered one surf and turf and ended up leaving with two surf and turf leftovers for the price of one.

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13. o

    outandabout

    Washington DC

    6 reviews

    2.0

    6 reviews

    Dined on June 18, 2022

    overall2food4service4ambience2

    Prior to pandemic, we really liked Kona Grill. the property was dirty and not well kept sticky floors. Simple things, Imo. They ran out of silverware on a Friday.

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14. JM

    JohnM

    Cincinnati

    9 reviews

    vip
    1.0

    9 reviews

    Dined on June 18, 2022

    overall1food1service1ambience4

    Worst restaurant I have ever been to. My wife's steak came out raw, then they substituted it with a different cut and it was over done. Come on! Service was really poor waiter was never around he was at the bar talking to the bartender and not doing his job. He only had two tables at the time he was working. I will defiantly not be going back. Don't waste your time with this establishment.

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15. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on June 17, 2022

    overall5food5service5ambience1

    Music was loud af upstairs, I’m not old and winy. Everything was great but it was so loud I couldn’t hear the person next to me, 0 chance across the table.

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16. F

    Familytraveller

    Milwaukee

    13 reviews

    2.0

    13 reviews

    Dined on June 17, 2022

    overall2food2service1ambience3

    Slow slow service…come if you have time to spare

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17. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    Server was great.

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18. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food2service1ambience2

    Signed up for date night. Showed up and they had no clue what we were talking about even though they had a sign on the door about it. Service was very slow. Food was good.

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19. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Best salmon I’ve ever had!

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20. MM

    MattM

    1 review

    1.0

    1 review

    Dined on June 10, 2022

    overall1food2service1ambience1

    We sat for over an hour waiting on our food after we ordered. Then the waiter came and said there was a mix up in the kitchen and our food hadn’t been cooked. They stated they would cook it on the fly. What that meant I’m not sure. We chose to pay for our drinks and leave. This was supposed to be a dinner for my wife and I on her birthday. We ended up eating at the Clubhouse on way home. We drove an hour to eat at Kona

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21. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on June 10, 2022

    overall5food5service5ambience5

    Love Kona, something for everyone! Best sushi I’ve had anywhere hands down! Love the yellowtail sashimi, house salad, angry edamame, and crunchy spicy tuna roll! Plus their American fare works for those who don’t like sushi!

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22. JT

    JeanT

    San Francisco

    13 reviews

    vip
    5.0

    13 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    Dinner w/ my kids and grandkids for my Son’s 30th birthday!

    Report
23. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 5, 2022

    overall3food4service2ambience4

    it appeared that they were short staffed as most restaurants currently, they did try to be attentive

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24. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food2service5ambience3

    Server was excellent, but the food the was not good. Took forever for it to come out and once it did it was barely warm.

    Report
25. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food5service5ambience5

    Outdoor seating was lovely. Music every loud. We asked our waitress to turn it down. Once it was turned down our evening was perfect!

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26. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    1.0

    2 reviews

    Dined on June 2, 2022

    overall1food1service1ambience2

    Steak was ordered medium well but was like chewing leather. We had to smother it in A1 just to swallow it. The mac & cheese is supposed to be spicy but they gave us kids mac & cheese with no spice in it at all. The waiter acted upset when we asked for new mac & cheese. We never got refills on drinks. Got up to use the bathroom and our table was cleared. He never once checked on us. We don’t bat an eye at paying for a good meal but $100 for dinner for 2 is outrageous for the food that was served and the hospitality we received. Kona Grill used to be our favorite restaurant but every time we go lately it’s just worse and worse. We gave up on going back.

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27. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 31, 2022

    overall3food3service2ambience5

    Food was average and overpriced. Service was slow and minimal (no attempt at customer service, additional drinks, dessert, what brings you in, NOTHING). Drinks were tasty but would not return.

    Report
28. J

    Jodi

    Western NC

    8 reviews

    vip
    3.0

    8 reviews

    Dined on May 29, 2022

    overall3food3service3ambience4

    Service and food very average, overpriced for what we got

    Report
29. A

    Andrea

    Columbus

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food1service1ambience5

    I have a food allergy I relayed this in my reservation not only was it not understood. My sashimi has a hair in it and was sent back. Clearly there was food not placed in the order and a lack of food choices. No rice what so ever I was told I could not have out of fish ect.

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30. ML

    MayaL

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on May 28, 2022

    overall4food5service4ambience4

    We were sitting next to the kitchen, it was pretty loud out there. My husband had good time checking the meal’s before we ordered. They forgot one side on my order but I will still recommend this place

    Report
31. GS

    GreatStuff

    Cincinnati

    141 reviews

    vip
    5.0

    141 reviews

    Dined on May 28, 2022

    overall5food5service5ambience5

    Great time, flavorful food and excellent service. Rooftop and the music from the park created a fun evening for friends and family. Thank you!!!

    Report
32. SM

    SimonM

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on May 27, 2022

    overall5food4service5ambience4

    Nice place for casual dinner, large variety of food

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33. AM

    AspensMom

    Cincinnati

    4 reviews

    vip
    4.0

    4 reviews

    Dined on May 26, 2022

    overall4food4service4ambience4

    Service was good Food was good. Almost like It used to be. Great job

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34. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    2.0

    4 reviews

    Dined on May 23, 2022

    overall2food5service3ambience3

    Why does there need to be 7 hostesses and only 3 servers - boggles my mind. Also, you should have your chefs stay off their phone when cooking ;)

    Report
35. J

    Jenni

    Cincinnati

    5 reviews

    vip
    4.0

    5 reviews

    Dined on May 22, 2022

    overall4food4service4ambience3

    We had a great server and a delicious meal, but it took a LOOONG time to get drinks and especially our food. They were apparently short staffed in the kitchen. We also witnessed a loud argument among the servers. Not ideal.

    Report
36. n

    nicolek

    Cincinnati

    1 review

    3.0

    1 review

    Dined on May 22, 2022

    overall3food2service1ambience5

    Food was okay, couple items we ordered were unavailable but we were told 15 minutes after we ordered - would be much better if staff told guests before they order the items on the menu that are 86’d

    Report
37. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on May 21, 2022

    overall4food5service3ambience4

    Our waitress was very nice. We had a reservation and were seated immediately. We ordered drinks and an appetizer. After drinks came we ordered dinner. Both of us got the surf&turf. The sushi bar and grill are separate. Our steaks came out first, then our sushi rolls, then our appetizer. The server apologized. They were really busy and the food was good. Just maybe lacking some communication from the grill to the sushi bar. Overall a 4.5. Also bathrooms were really clean. Definitely a plus

    Report
38. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on May 21, 2022

    overall2food3service2ambience4

    Server was nice. We never got our appetizer we ordered and the food took an hour to get. Food was good but the prices are high vs other restaurants.

    Report
39. S

    Sirharold

    Cincinnati

    34 reviews

    5.0

    34 reviews

    Dined on May 15, 2022

    overall5food5service5ambience5

    They had the usual employee shortage that majority of restaurants are being plague with . But I got my food in a timely manner and again the food was awesome .

    Kona Grill - CincinnatiResponded on May 19, 2022Thank you for the fantastic review!

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40. JM

    JenniferM

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on May 14, 2022

    overall4food4service4ambience3

    Went to Kona Grill to celebrate our daughter’s college graduation. Had reservations for 730 and wasn’t seated until 830. They were having electrical issues which was the cause. The reception staff was very confused and it wasn’t until a manager came up front that the situation was explained and people were accommodated. Once seated the service was just fine. The food was good. Pricing was inconsistent. For example. $17 for 6 potstickers; $21 for surf and turf with sushi and filet.

    Kona Grill - CincinnatiResponded on May 19, 2022Thank you for your feedback, we will be sure to pass this information on to our Chef. We look forward to your next visit!

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