Kona Grill - Cincinnati
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Sushi & Salad* **
choice of any traditional roll, oriental salad, one piece of sushi each: shrimp, tuna, salmon
Avocado Egg Rolls
chicken, carrot, cabbage, cilantro, chili-garlic sauce, broccoli, bell pepper, sesame, jasmine rice
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Sun 10:00AM - 2:00PM 2:15PM - 2:45PM 7:00PM - 10:00PM
Mon - Thu 6:00PM - 8:45PM
Fri 12:00AM - 12:00AM 8:00PM - 11:45PM
Sat 12:00AM - 12:00AM 10:00AM - 2:00PM 2:15PM - 2:45PM 8:00PM - 11:45PM
Food good, service very good, over all a very good experience.
It was extremely hot there for I could not enjoy my dinner. I order frozen margaritas and they were liquid within 3 minutes.
I sincerely apologize your visit was uncomfortable. Unfortunately with the high temperatures our system did get overloaded and we worked as diligently as possible to resolve the situation. We have corrected this and are currently at a comfortable setting. We hope to see you back soon!--Sarah KG Manager
It was a great evening with the breeze, a singer, being with great friends and having great food and service. We had some friends that joined us later and they were very accommodating! Great evening!
We are thrilled to hear that you had a great time! We truly enjoyed your company and it’s guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again soon!--Sarah KG Manager
We were sat at a dirty table and it took awhile before our server was able to take our drink order. Our appetizer was never delivered and the dining area was hot.
It’s important to us that you are more than satisfied with your dining experience and we are sorry to hear that it wasn’t the case. We pride ourselves on our attention to detail that we’re usually acclaimed for but clearly we missed our mark. We hope that you would give us another opportunity to make it right and, if you do, please reach out at cincinnati@konagrill so that we can detail your future reservations for the true Kona experience you deserve!
Service was terrible and food was decent. Will never eat at this place again.
We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. Please reach out to me at cincinnati@konagrill so that I may speak with you to resolve these issues as well as bring you in for the Kona experience you deserve!--Sarah KG Manager
Absolutely delicious. The butter cream cake was phenomenal. Our overall experience was great with one exception and that was it was extremely hot upstairs. We were told that the doors would not open or broke. Other then that we had a great time there and will definitely be back.
We take pride in the food and drinks we serve, and we are glad to hear that you got to experience what we are acclaimed for. Your experience is what makes it all count and we are thankful to hear that we are living up to our expectations! We have recently taken care of the A/C situation and your next visit that will not be a issue, thank you for bearing with us. I do apologize that it dampened your experience though.--Sarah KG Manager
Server and trainee basically ignored us. After finishing we waited 20mins for check and had to ask the passing manager to get the check because server and trainee wouldn’t come close enough to even flag down.
Thank you for providing us your feedback. We are usually celebrated for our excellent guest experience and we're dismayed to hear that our expectations were not met. We take issues such as what you have highlighted with urgency and your feedback will be shared with the team. We hope you would give us an opportunity to make it right. Please reach out to us at cincinnati@konagrill so that I may speak with you!--Sarah KG Manager
Kona has raised prices and its now expensive. Better to eat st a 4-5 star at the new rates Kona charges. A NY steak was well over $30.00 and a roll was $17 or more..the roll is very small..our dinner was very expensive.
Your feedback is very important to us and all of your points are well taken, that is the only way to improve, while also making sure that we have sustainability. We apologize that this has impacted you in a not so favorable way. We hope you would join us again and, if you do, reach out at 513-322-5860 so that we can detail your future reservations for the true Kona experience you deserve!--Sarah KG Manager
We ordered from the Happy Hour menu and tried a variety of selections which were all very good.
Thank you for taking the time to leave such a thoughtful review! Our motto is "Make Every Experience Exceptional" and I am so pleased we have done our job! We look forward to your next visit with us.--Sarah KG Manager
Our first server disappeared but the next server was fantastic! Food was delicious, especially the tuna poke bowl!
The ribeye was served on a wood plank which was somewhat awkward. It leaks through the wood. It would be better served on a regular plate.
We appreciate you bringing your concerns to our attention and we sincerely apologize that it did not meet expectations. We take these inconsistencies with urgency and are correcting them to prevent future errors such as those you had experienced. Please feel free to reach out to us as 513-322-5860 if you wouldn't mind. Being attentive to our guest is a must and I apologize that your first server did not meet that expectation!--Sarah KG Manager
It was nice. It was a birthday celebration. We had a table by the window and the server was attentive.
We are pleased to hear we delivered an amazing Birthday visit for you. (Happy belated Birthday!) We love hearing how great our team is and it sounds like they absolutely hit every step of service to ensure a phenomenal evening. Thank you for your kind words, we look forward to seeing you soon!--Sarah KG Manager
Sushi is insanely overpriced
Thank you for your feedback. I do apologize for the pricing on some of our items. We have an amazing Happy Hour that has Sushi as well as other great items that we'd love to see you come back and enjoy. Please feel free to reach us at 513-322-5860 so that we may bring you back in for a great experience!--Sarah KG Manager
Ordered a California roll, and the avocado was brown. It was disgusting. Unfortunately I ate two rolls before I noticed and didn’t want to send it back. However, anyone hand rolling sushi should NEVER use brown avocado. I can’t imagine how somebody preparing food could send that out to a customer.
I apologize that our Sushi was not up to standard during your last visit. We strive to serve the best of quality items but unfortunately that avocado must have slipped passed us. If you wouldn't mind to reach out to us at 513-322-5860 so that we may apologize and correct this issue. We'd love to see you back soon!--Sarah KG Manager
The service as well as the food were absolutely wonderful.
DeeDee we are delighted to hear you had an amazing experience with us. I agree that we do have a wonderful team and love to hear the feedback from our guests. We look forward to seeing you soon!--Sarah KG Manager
We loved the food, but the service kind of lacked. Our server was on it at the beginning, but as time wore on, we saw less and less of her. Our water glasses had run dry, and we had to wait to place our appetizer order. The appetizer, when it finally came out, was amazing. We had to ask for silverware and napkins. Now, to be clear, this was not our first time at Kona. We have always been pleased with the service. For some reason, on this night, the service was either lacking or non existent. When we did finally get our app and our wine and our food and our silverware and napkins, it was all delicious. It was then, about 20 minutes of receiving everything we had ordered (in addition to another bottle of wine) that our server told us she had to "kick us out" because they were closing down the upper level. We hadn't seen her for an hour, and then to show up three times in 20 minutes to ceremoniously kick us out? I'm hoping that, because of Covid, they are easing back into reopening and training new staff. I can only believe she was new staff.
Am I never going to Kona Grill again? Absolutely not! I love this place! Am I going to place my order more carefully? Yes. Am I going to vet the server? Um, Yeah! Am I going to make sure the server knows what our expectations are and not rely on them being experienced enough to know. Yes.
All in all, the food was amazing and I look forward to going back there again. I do have one more request:
BRING BACK THE KONA ROLL!!! That was my go to order every time I went there. I loved it! You don't even have to make it a menu option - make it a secret menu option that you have to know about it and ask for it to get it.
Again, beautiful scenery, wonderful ambiance, amazing food... just need some work on the service end of it.
Service, food and drinks were perfect. Loved the friendliness of all the staff. Hostesses, management, wait and bar staff were all fantastic. Thanks for being open! Wish the crew working did not have to wear masks. They are working hard and I would love to see their smiles. 😊
Thank you so much for the kind words, you truly brightened our day! I am extremely happy to hear you enjoyed your Kona experience. We strive to deliver the best in guest satisfaction and it sounds like we nailed it during your visit. Please ask for a Manager at your next visit, we'd love to thank you in person!--Sarah KG Manager
The Sea Bass was awesome. Sushi was great as well. Will be coming back again soon.
Thank you for feedback, we are pleased to hear you enjoyed your visit here at Kona Grill! We look forward to delivering another amazing experience for you soon.--Sarah KG Manager
All dinners were good.... exactly what was ordered. The sushi selections are great.
LeAnne I'm happy to hear you enjoyed your visit with us here at Kona Grill. I'd have to agree with you about our Sushi selection, it's definitely had to choose sometimes. We look forward to seeing you soon and hitting that 5 star mark!--Sarah KG Manager
We enjoyed Kona Grill! They were relatively busy but the food was delicious. Definitely recommend!
Julie we are so pleased to hear you enjoyed your visit with us. We look forward to seeing you soon and delivering another great experience!--Sarah KG Manager
Main course was not good... Ribeye was severely overcooked and dry. Food is overpriced for the quality.
Sam, while it seems you did not have the best experience we are pleased that Raj was able to provide a silver lining for you with his service. I apologize that your visit was not up to standard! Thank you for your feedback as it will allow us to correct these errors. Please feel free to reach out to us at 513-322-5860 so that we may apologize and bring you back in for a more pleasurable experience!--Sarah KG Manager
Don’t understand the purpose of making reservations! Every time I make a reservation at the Ohio location I have to wait 10 minutes or more! Then I ask for indoor seating and I’m placed in the covered outdoor seating. So I don’t get to enjoy the ambiance of the restaurant. The food was cold however my server was excellent but the hostess with braids in her hair had a horrible attitude!!!!
Thank you for your feedback. This will allow us to correct our errors so that your next visit will be fantastic. I do apologize that one of our team members did not portray our standard of guest satisfaction. We would really like the opportunity to speak with you so that we may obtain more information to be able to properly handle the issues you've addressed. Please reach out to us at 513-322-5860 and ask for the Manager on duty. --Sarah KG Manager
Sad that didn't have the happy hour menu available ..
Sandra we are happy to hear you enjoyed your visit. I apologize that the Happy Hour wasn't available during your recent trip. Our new Happy Hours are Monday- Thursday 2-6 then again from 9 to close. We look forward to seeing you soon and hitting that 5 star mark!--Sarah KG Manager
I'm happy to hear you had amazing visit with us. If you're a frequent diner with us I sure hope you're apart of our Konavore Rewards program. We look forward to seeing you soon and delivering another great experience!--Sarah KG Manager
Our waiter was a joy!
Thank you for your feedback, we are pleased you enjoyed yourself. We agree that our team member's are a delight!--Sarah KG Manager
Our food was cooked to perfection. The food was very delicious. The waitress was very nice and had a great sense of humor. We enjoyed our evening.
Wow Jck1080, thank you for your feedback. We love to hear how amazing our Team Members are including our Kitchen Members! We hope to see you soon for another great visit at Kona.--Sarah KG Manager
The food was delicious but the pot stickers were overpriced. $15 for 6.
Steven we're happy you enjoyed your visit. We have a great Happy Hour Monday- Thursday and our Potstickers are apart of it! Please come back and see us soon for amazing food and a fun Happy Hour.--Sarah KG Manager
Always excellent, highly recommended
Michelle thank you for the kind words. We appreciate you and look forward to your next visit at Kona!--Sarah KG Manager
Good sushi...great staff - attentive even when busy.
Jennifer we are happy to hear you enjoyed your visit with us, we certainly were pleased to have you dine at Kona. We'd love to see you soon so that we may hit that 5 star mark with you. Please feel free to ask for a Manager at your next visit so that we may ensure your satisfaction!--Sarah KG Manager
Had a reservation for a special graduation dinner for my family of 5. When we arrived, it took several minutes to be greeted and then we were told we would be seated at the sushi bar where they had just seated a couple without reservations. When I requested the table
I reserved , they placed us at a too small table by the rest room and food prep area. My husband had to have a chair pulled up on the end and was in everyone’s way. Very disappointing experience.
Cindy while we are pleased that you chose us for your celebration, we are sorry to hear that we did not meet your expectations. Graduation is a special time and deserves to be celebrated. Congratulations to your Grad! Please reach out to us at 513-322-5860 so that we may obtain more information on your visit as well as apologize to you. We'd like the opportunity to make this up to you!--Sarah KG Manager
Awesome food and great place to eat. We ate on the rooftop and it was awesome.
Jennifer we are extremely happy to hear you thoroughly enjoyed your dining experience here at Kona Grill. We strive to give each guest the best experience possible and we really enjoy knowing that we are hitting our mark. We look forward to your next visit!--Sarah Kg Manager
Usually enjoy this spot for after work drink, but restaurant was so humid and sticky it was just not what I’ve come to expect. Service was slow and everything was wet because of humidity. Not the best experience.
Thank you for choosing us to relax after a long day! I apologize for the inconvenient temperature in restaurant during your last visit however we have fixed the issue and do sincerely hope to see you soon. Please ask for a member of our Management team at your next visit so that we may insure a fantastic experience!--Sarah KG Manager
Enjoyed the Happy Hour specials, drinks and food. Great food and server went above and beyond to anticipate refills, extra sauce, etc.
My husband mistakenly left his cc at the table and they called me right away to tell us they were holding it at front desk. Great customer service!
We strive to give every guest an amazing experience and it sounds like we nailed it. Thank you for your feedback, we look forward to seeing you soon!-Sarah KG Manager
We had a reservation for just drinks pre anniversary dinner. Informed them a couple times we did not need a table just a space for drinks. Took over 40 minutes to finally be taken to upstairs patio where multiple couch seats empty. Ended up just having to get our own glasses of water at bar since no one came to us. Left disappointed but had a great dinner at Cooperhawk where we we seated early for our 8:00 pm reservation there.
Dear JenniferS, We are very sorry to hear that is how your groups experience with us went. It sounds like we could've made your time with us go smoothly and we completely feel short of that. We strive to give every guest an exceptional experience and it is clear that we missed the mark with you and your group. We'd love to make this right for you if you'd like to give us a chance. Please reach out to us at 513-322-5860 and ask for one of managers. Either Sarah or Big Al if possible! Thank you!
Food was great and the service was fantastic. They were running about 15-20 minutes behind on our reservation time but other than that it was great.
Dear BaileyB, Thanks for being understanding about your reservation time. We experienced some disappointing technical errors from our reservation platform which slowed the whole production down! I'm glad you had a great time otherwise but we'd still like to make it up to you for the wait. Please reach out to us at 513-322-5860 and ask for Sarah or Big Al so we can make this right for you! Thanks!
Birthday celebration for 7 people-booked several weeks back they set us outside at table that was like patio furniture with hardly no table then moved inside sun blinding you hole time baking in sun plus one meal was pork chops and couldn’t even cut with knife overcooked ,,,,,
Dear anonymous, That sounds terrible! We would love to speak with you more on the matter so that we can make this right for you! Please reach out to us at 513-322-5860 so we can try and help! Thank you!- Management
Food was painfully salty. Ran out of requested dessert, even though assured there was plenty when we first placed our dinner order.
David while we appreciate your feedback, I'm sorry to hear that your visit was not up to standard! Please reach out to us at 513-322-5860 so that we may obtain more information on your dining experience as well as give us the opportunity to apologize and have you come back in for an amazing visit. Thank you!--Sarah KG Manager
We had an amazing dinner. It was wonderful to be out!
Thank you for the 5 star review. We are pleased to hear that you enjoyed your visit & look forward to seeing you soon!--Sarah KG Manager
They made my fav, the Cuban sandwich a lunch only options...was disappointed they couldn't make an exception. My husband loves seafood, but I can't eat it. So very limited options for seafood intolerance people. :(
Cathy please reach out to us at 513-322-5860, we'd love the opportunity to make this up to you. Our Cuban is definitely a crave worthy sandwich and we'd like for you to be able to satisfy that craving! We look forward to hearing from you as well as seeing you at your next visit. --Sarah KG Manager
While the ambience is outstanding, the service and prices were definitely not. Service was very slow, food was mediocre and prices were way too high for the quality of the items we ordered. Definitely will not return.
Dear Sarah, I'm sorry to heat that your visit with us was not a pleasant one. We strive to give each guest the best service possible and it sounds like we failed you in this department. I would like the opportunity to speak with you so that I may retrieve more information about the service as well as address your concerns with your meal. Please reach out to us at 513-322-5860, thank you!--Sarah KG Manager
One of the worst services I’ve ever had in a restaurant! The waitress’ presence was nonexistent!
Teri I am so sorry to hear that we did not meet expectations during your visit. Please reach out to us at 513-322-5860 so that we may obtain more information to fix these errors as we as give us the opportunity to apologize and bring you back in for the service and dining experience you deserve!--Sarah KG Manager
Kona Grill - Cincinnati is rated 4.1 stars by 1411 OpenTable diners.
Kona Grill - Cincinnati does offer gift cards which you can purchase here https://konagrill.cashstar.com/store/recipient?locale=en-us.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.