Kona Grill - Boca Park

Kona Grill - Boca Park 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Michael VIP

   San Francisco18則評論

   3.0

   在1天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   It was ok. Food was on the pricy side for what you got (but the portions were large if you like that). $150 for 2 sides of fried rice, an order of potstickers, and chicken satay with 2 drinks and a glass of wine. We had a reservation, checked in, and then they seemed to forget about us. Service was done by inexperienced staff with little mistakes here and there and then they kept calling us "love" which would be ok, but it was several of them (Jeesh.. for a Hawaiian theme place, they should have just called us "cuz, brah or sis").. All in all... we won't be back.
   

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2. T

   Terry

   Los Angeles1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Kind of really a joke to be honest. To make a reservation at 1:45 and at 2:30 still not be seated is incredible. We ate pizza next door and couldn’t have been better. What a poor excuse that “it’s Mother’s Day” yup every restaurant forward holiday is just how about you account for that and be professional. Overbooking while your nervous 12 year old staff runs around with there heads cut off. Have had great experiences at this restaurant out of state and kinda crazy to think when I first try it in the city of service they sucked worse then Dennys. Pathetic for sure. You should fire all of management
   

   Kona Grill - Boca Park已在1天前回覆

   Hi Terry, We're truly sorry to hear about your recent experience at Kona Grill - Boca Park. We understand how frustrating it must have been to wait despite having a reservation, and we apologize for the inconvenience. We take your feedback seriously and will work on improving our service during busy periods. We hope you'll give us another chance to show you the true Kona experience, at your convenience, please reach out to us directly. Best, Ramon Triay
   

   請問這對你有幫助嗎？

3. L

   LaLonnie

   Las Vegas2則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   It was Mother’s Day midday and even with a reservation we waited an additional 45 minutes after being told it would be 25-30 minutes. Our server was new to the restaurant but he was pleasant. Service was extremely slow, we were told the printer in the kitchen was down and our order had to be reconfirmed after waiting about 40 minutes after the appetizer was delivered and eaten. The entrees came out… not quite what was ordered but after the wait there was no way we were sending anything back to the kitchen. I will try again on a day that is not a dining holiday because I could see the effort and the food was tasty
   

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4. B

   Brian

   Unspecified1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Had a reservation for 1:15pm. I confirmed the reservation the day before. Arrived on time and was told there will be a 30 minute wait for our table. After 40 minutes is waiting, we were told it would be another 20 minutes There were several empty tables. But after waiting a full hour past our reservation we were still not seated and left
   

   Kona Grill - Boca Park已在1天前回覆

   Thanks for the review, Brian. We're sorry to hear about your experience at Kona Grill - Boca Park. It's disappointing to know that you were not seated on time despite your reservation. We understand how frustrating this must have been and we apologize for any inconvenience caused. We're always striving to improve our service and your feedback is invaluable in that process. We hope you'll give us another opportunity to serve you better in the future, please contact us directly to further assist you. Sincerely, Ramon Triay
   

   請問這對你有幫助嗎？

5. T

   Tina

   Las Vegas1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 5
   4. 氛圍 3

   They failed miserably at handling a Mother’s Day crowd. People with reservations had an hour wait … This place was overbooked and understaffed. Then when seated we were told that the Mothers Day menu wasn’t happening taking hours to get out of the kitchen. We will never be back. The only saving grace was the amazing server who was professional and calm when speaking with scores of unhappy customers.
   

   Kona Grill - Boca Park已在1天前回覆

   Thanks for the feedback, Tina. We're truly sorry to hear about your experience at Kona Grill - Boca Park on Mother's Day. It's unfortunate that we couldn't meet your expectations on such a special day. We understand how frustrating it can be to wait, especially when you've made a reservation. We appreciate your patience and understanding. We're glad to hear that our service was commendable. We hope to have the chance to serve you again in the future and provide a better experience. Sincerely, Ramon Triay
   

   請問這對你有幫助嗎？

6. J

   Jennifer

   Las Vegas1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Terri le experience!! No service from staff and hostess station was completely inefficient and rude!! We waited 30 minutes just to check in for our reservation!
   

   Kona Grill - Boca Park已在1天前回覆

   Hi Jennifer, we're truly sorry to hear about your recent experience at Kona Grill - Boca Park. We strive to provide excellent service and it's clear we fell short in your case. Your feedback about the hostess station is noted and we'll definitely look into this to ensure it doesn't happen again. We hope you'll give us another chance to make your experience better, at your convenience, please contact us directly so that we could further assist you. Sincerely, Ramon
   

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7. OT

   OpenTable食客

   Las Vegas1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   We’ve enjoyed Kona in the past, but they poorly planned for Mother’s Day with an overly priced menu. We had reservations for 11:30 and waiting another hour to get seated and then 20 minutes to get service. They kept saying the kitchen was backed up so left people standing in 90 degree temperatures outside with empty tables inside. No offer of water or shade. Should have at the least offered a discount. My elderly parents had a hard time standing in the sun all that time
   

   Kona Grill - Boca Park已在1天前回覆

   Thanks for the review. We regret to hear that your experience at Kona Grill - Boca Park on Mother's Day did not meet your expectations. We understand how important it is to have a smooth dining experience, and we apologize for the inconvenience you faced. We're sorry for the delay in seating and service, and the discomfort caused by the unprotected outdoor seating. We also regret that you found our pricing to be higher than usual. We appreciate your feedback and will use it to improve our service and plan for future occasions. We hope to serve you again and provide a better experience, please feel free to reach out to us directly to further assist you. Sincerely, Ramon Triay
   

   請問這對你有幫助嗎？

8. B

   Becca VIP

   Las Vegas1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 5

   We went for Mother’s Day and we were told that the normal menu wasn’t available until after we sat down and that we had to order the $49 a person brunch provided. The food took over an hour and when it came out, it was cold. We didn’t want the food provided either but we felt stuck because everywhere else was going to be busy since it was Mother’s Day. We understand that the kitchen was backed up based on how busy it was, so we were very patient. The most frustrating part was being told we couldn’t order off the normal menu when we saw other people getting burgers and whatever else they wanted. We had a child with us too, who is on a gluten free diet because of an intolerance, and they were unable to accommodate for him. I had to walk through the parking lot to find a place who could make him food. We were very dissatisfied and upset and it ruined what was supposed to be a special Mother’s Day.
   

   Kona Grill - Boca Park已在1天前回覆

   Thanks for the review, Becca. We're really sorry to hear about your experience at Kona Grill - Boca Park, especially on such a special day like Mother's Day. We understand your frustration with the long wait and the cold food. We aim to provide a comfortable dining experience for all our guests, and we're sorry we fell short this time. We will address your concerns with our team to ensure we improve our service moving forward. Please contact us directly to further assist you. Sincerely Ramon Triay
   

   請問這對你有幫助嗎？

9. M

   Molly

   Minneapolis1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

    Had a reservation for 1115 on Mother’s Day.  was told they were running a little behind. It would be a few minutes before seated. Had to check back with them and then were seated immediately like they forgot about us.  then went to table that was dirty, then asked to sit at a clean table. Waiter came over and said to be “transparent” … it will be an hour to an hour and a half until food arrives at your table. Needless to say we got up and left. Appreciate the waiter being honest, but why weren’t we told this when we checked in?!?!  Happy *!?* Mother’s Day!!!  will not be going back
   

   Kona Grill - Boca Park已在1天前回覆

   Hey Molly, We're truly sorry to hear about your experience at Kona Grill - Boca Park on Mother's Day. We understand how important special occasions are and we regret that we weren't able to meet your expectations. We apologize for the confusion regarding your table and the delay in service. We appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance to make things right, when you get a chance, please contact us directly so we could further assist you. Sincerely, Ramon Triay
   

   請問這對你有幫助嗎？

10. G

    Gina

    Las Vegas1則評論

    1.0

    在2天前用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 2
    4. 氛圍 1

    I took my Mom for the Mother’s Day brunch and waited an hour for any food to get to our table. I understand they were busy, but this was way too long. We saw a lot of people walking out and when the food finally came, it was terrible. Reminded me of a low budget motel continental breakfast.. most of the food we could not eat and ended up leaving early
    

    Kona Grill - Boca Park已在1天前回覆

    Thanks for the review, Gina. We're truly sorry to hear about your experience at Kona Grill - Boca Park on Mother's Day. We understand that your meal was delayed and that the quality of the food did not meet your expectations. We strive to provide prompt service and high-quality meals, and we apologize for falling short on this occasion. Your feedback is invaluable to us and we will definitely use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future; at your convenience please contact us directly so that we could further assist you. Sincerely, Ramon Triay The Management Team at Kona Grill - Boca Park
    

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