Food was awful and over priced. Will not recommend this place until food improves!
The menu seemed good when we read it online and booked a reservation before arriving for the weekend. The service was okay. The one woman waiting on many neighboring tables took orders by memory, not writing anything down and seemed a little overwhelmed. She did her best with the traffic. We had to wait and ask for appetizer plates and to order a second round of drinks. The food was sub par. I ordered a $34 NY Strip that I regret. I could make a better one at home. It was flavorless. The “smashed potatoes” are not smashed or mashed. They are fingerling potatoes that are barely cooked. Not the best option to eat. The entertainment was the table of people sitting next to us dealing with the same nonsense.
The Wednesday Prime Rib special was only adequate and they did not have two meals on the menu. They also ran out of whipped cream for the ice cream sundaes. I would consider making sure that the staff has any and all items on the menu before starting the day.
The children’s menu stated a foot-long hotdog. when my son ordered it, the waiter informed us that it’s really only a regular size hotdog (my son is a big eater so a regular size really wasn’t substantial). the waiter explained they just hadn’t changedthe menu, yet even though this was a pre-printed children’s menu.
The meatloaf special was unimpressive and it said it came with smashed potatoes but it really came with fingerling potatoes.
We would not return
The waitress was great as well as the food, but the manager was not on top of things. I specifically asked for 3 chairs and a high chair when placing my reservation, also indicating this upon arrival. The manager took away the 4th chair & never gave us a high chair, even though we were seated right next to her at the hostess stand. My husband asked if he could go get one himself & then she apologized and when to get it. she also never gave us menus, which again was silly since we were sitting right next to her! the waitress had to get us some menus. all was wonderful though besides the clearly spacey manager - and no, she was not busy doing anything else...
Be careful not to reserve a time when the restaurant is transitioning between meals, for example from breakfast to lunch. 11:30 a.m. lunch reservation for lunch with our 3 young children (1,3,5) was very frustrating because despite the empty tables they wouldn’t seat us until a 11:35 while they transitioned, then it took a while to get our order taken, in the meantime the children were restless from waiting and overly hungry so they misbehaved. Not the relaxing experience. Also, no crayons to occupy the children. Also, for the earliest lunch reservation time, they were already ‘out’ of two of the things we ordered.
Bad service, no bagels, wheat toast, croissants, or muffins. Orders came out slowly or not at all. Overall, not good. Will never go back.
Our waitress, Airie (sp?) was the best. Food is overpriced.
Will never go back due to experience I had at breakfast on 3/30/18. See my other review.
Staff was very friendly and accommodating to special requests
We went on a Saturday for their buffet breakfast. It was not worth the price or time. There wasn't a good selection of food, and you can tell they took the cheap way out anywhere they could. Even a 7 year old made a face at the rubbery pancakes. Service was fine, but won't be back.
The restaurant was nice. It's part of Crystal Resorts in NJ. The food was good. I had a chicken pot pie. My husband had a hamburger. The service was okay. I would recommend the place.
Food was really good and not fancy. Service was also good!
Perfectly happy with restaurant and glad to not have to travel. Wine was delicious and food was great!
The service was about the worst I’ve ever experienced at a restaurant. Too many problems to list, but if you can picture it — we waited so long for a plate (a clean plate) that my friend finally got up and went to the kitchen to get a plate herself. Ridiculous really. We waited 35 minutes for 4 drinks (absurd). The food was enjoyable, as was the ambiance. Unfortunately the service was a complete fail, from A to Z and beginning to end.
Food was bland, overpriced and little options for the price you pay to stay at the hotel. Very disappointed.
horrible service, and we were not the only ones, apologies and free drinks for most customers because the wait staff was so unpleasant and slow.
I wouldn't know what review to give this restaurant since it was closed for a private event!
Why did it take reservations if it was going to be closed?
Why didn't I get an email/text or notification on the App that it was closed?
Not sure who dropped the ball on this one? Kites or OpenTable?
Either way, incredibly disappointing to drive all the way, only to find out it was closed.
We have been to Kites at least 10 times over the years. Never an issue until this visit. Seated at 745 we did not leave until 935. Hotel was busy but restaurant was not. Several open tables the whole time we were there As soon as we were seated our drink order was taken and we ordered appetizers shortly after. Took 30 minutes for the waitress to come back and take the main course order. The appetizers came. Wings were good but sitting in a huge puddle of ranch -no good if you don't like ranch... Calamari was small rings and very very greasy. Crab cakes were very tiny for 15 bucks. Ask the guy who brought them out for a basket of bread. He disappears. We don't see bread until we ask the waitress 10 minutes later. 3 small pieces for 4 people... Main course comes. Can't get her attention for more drinks. Finally she sees us and brings another round. Does not take the old glasses. Now there are 3 rounds of coke glasses on the table. We tell her we want to wrap three plates. She takes two of them. Brings them back in boxes. We point at the third one. She disappears. Comes back with a box for my wife to box her own... She comes back and apologizes and says they will give us two desserts on the house. This is at 905pm. Fine. Take it to go. My kids leave to go play basketball. How difficult is it to put a piece of chocolate cake and a piece of Apple strudel in a box. At 915 my wife had enough and leaves. At 930-25 minutes after we were offered it, one of the managers comes over and tells me they don't have apple strudel anymore. You must be kidding me. 25 minutes to tell me? She apologized. I pointed out the plate of sauces left on the table from the appetizers as being indicative of our experience. She asked if there was anything they could do. She eventually took 20% off the bill. Not a good experience at all...
Absolutely terrible. The service was sub par, the temperature in the restaurant was ridiculously cold that my whole family had to wear their coats during our meal, when we complained to the manager, she told us she was cold too... was that supposed to make us feel better? They charged a high price to eat on NYE, which we have no issues with, however, if you are going to charge high price for a fixed menu, the food should reflect the price. The soup was the only decent thing served. After that it was a complete disaster. The salads came without all the listed ingredients and when we asked for them, the kitchen had to " make" the additional items which arrived after we were half done with the salad. Then the main entre steaks were all over cooked and a poor piece of meat. The desserts which should have been the easiest thing were terrible. our serve never offered our kids a desert choice, never asked If we wanted coffee, but promptly gave us a bill with the gratuity included. Again, I have no problem with the price, but the food, service and restaurant ambiance was awful. I will never go there again.
Service and food was good however the dining area was extremely cold. Food prices seemed high for what was offered.
Freezing cold. Probably about 50 degrees to 60 degrees at most. Whole family had to wear winter coats and hats
Service was extremely poor to put it kindly.. dinner for 2, 3 hours.. FOH blames kitchen, BOH blames servers. End up customer suffers ..
Was strange on a Friday night prime time and we were the only people there ... Food was okay - nothing spectacular. Ambiance seems like it is (could be) a nice hot spot
We were staying at the Grand Cascades lodge and decided to take the shuttle to Kites for breakfast. The waitress and staff were polite, and they attended to us promptly. However, the food was awful. The breakfast potatoes tasted as though they were old or previously frozen. In addition, our bagels appeared to be stale because they were hard as rocks. Two members of our party also felt their coffee was cold. Upon completing my meal I had to use the bathroom and it wasn't pretty. It was very disappointing since only 2 restaurants were open at Crystal Springs during our stay.
Over priced and food was not that good. Need more options and drinks were to pricey and not that good either. Probably would never go back
The worst calamari we ever ate, coated in batter for onion rings and further ruined by a nasty taste of raw flour. As much as we hate to waste food, we had to leave half of it untouched. After that disaster we revised our main course plans and decided to split an order of filet mignon, minimizing risks by asking the waitress to forego the «stout demi-glace». That turned out to be a wise decision as the meat was nicely cooked, albeit weakly seasoned and lacking in charred flavor. The steak was accompanied by decently cooked but unremarkable spinach and the coup de grâce, what was labelled as «Cheddar smashed potatoes», appeared a yellowish, shapeless heap of mortar waiting for the mason's trowel, and tasted no better, a mess of underdone chunks of potatoes and large pieces of skin glued together with nondescript cheese. We were unable to proceed past one forkful apiece. Fortunately we had overheard the head waitress describing the crème brûlée (the dessert special) as «kind of like soupy ice-cream, didn't come out too good» to another table, which dispensed us from being tempted to order it. A memorable experience, in that it made us feel as two Gordon Ramseys in an episode of «Kitchen Nightmares».
The breakfast buffet is good. Lots of options for the healthy, and not so healthy customer. The wait staff was attentive.
Kites is a great place to celebrate a special occasion. The food is pretty good (especially the sweet potato fries) and the atmosphere is quite nice. I enjoyed the REAL Christmas tree and the white lights that are strung around the entire resort. Our table was waited on by Barbara, who took great care of us. My family enjoy dinner, and the staff at kites couldn't have been better.
Service was bad. Staff seemed overwhelmed with only a 1/2restaurant of people. BLT salad with stone cold pork belly. Very average
Disappointed we were there for dinner but they wouldn’t serve it at that time 4 o’clock my mistake. The hummus recipe was not classic and tasted bland, the marinara sauce is way too sweet , Pizza no better than frozen supermarket quality, the fries were soggy and the fish mushy (fish and chips). Service slow towards the end.
Only dining option in spa hotel; was expecting healthier options vs fried calamari & burgers. Waitress seemed stressed and got a bit surly while we were realizing w after-dinner drinks. Not really aligned w what we were going for.
Ordered the veg tempura and fried calamari - both seemed like frozen food. Tempura was not even tempura - just breaded zucchini and mushrooms - TERRIBLE .. Had pasta for dinner - no flavor. Would not recommend. We were very disappointed.
I was disappointed after my visit. I have taken my wife there for our anniversary for 3 years now because it was the resort we stayed at when we got married at ballyowen. We ordered a Mac and cheese appetizer and it came to the table as a bowl of curly pasta and cheesy water. And it was 12 dollars. The steaks we had were very good. The desert my wife had was the apple crisp and it was so chewy she could cut into it easily. I think it was microwaved instead of warmed in the oven. I haven't had any problems there before so this is why I am so disappointed. I only go there once a year and it's an hour away. Because of this I do not think I will be coming back.
Experience was just so-so. My husband and I stayed at the Minerals Hotel and came down around 930 - 10am for breakfast. We were seated immediately, and served beverages right away. They were out of crepes, so we were a little disappointed but found something else. My husband's order of pancakes was not that great (pretty tasteless) and the waitress disappeared for a considerable amount of time. Fortunately I had ordered eggs with bacon and they did give me a large portion so he shared mine. My order was fine, but it was a little aggravating waiting to get his fixed. By the time the waitress returned, we were just ready to get our day started. She was very apologetic and did kindly take his off the bill, and we noticed at the table next to us that they also had left their pancakes untouched. So just a note to avoid ordering pancakes. Overall I think if you keep it simple here and stick with breakfast basics you might be ok, and if you can carry conversation for a while you won't notice the service is slow. But there's room for improvement, at least for breakfast hours.
Dinner was good. We had great service and the food was served promptly. The morning buffet was not as good. The fruit was not fresh and the coffee was extremely strong. The power went out when we were eating but it was rebooted within 15 minutes. I would recommend it for a casual night out but not for any special occasions.
Husband got the short ribs which was a little fatty. I ordered the salmon which was overcooked and dry. Service was good even though there was only 1 waitress for way too many tables. I was impressed the general manager and hostess jumped in to help her any way possible.
We were a party of 8, who had a reservation for 8 pm. We waited 20 minutes to even be seated, once seated and ordered, 7 meals came out and the 8th did not. By the time the 8th meal came out everyone else was finished eating. Ordered drinks were never delivered. At 10pm on fridays and Saturday's there's entertainment and the noise level sky rockets. We waited over an hour for someone to bring our check after telling 4 people 4 separate times about it, and then it was not correct.
The quality of the food was terrible. The chicken on the pizza we ordered was dry and looked like the frozen grilled chicken strips. Our appetizer was a sampler which didn’t come with what was stated on the menu and we had to send it all back did not taste good and did not seem fresh but frozen quality. And the reason we were given that is wasn’t what was stated on the menu was a typo. The only good things were the drinks we got and the hostess was very sweet.
Service was a mess. Almost unexplainable how bad it was.