Food was really good and not fancy. Service was also good!
Perfectly happy with restaurant and glad to not have to travel. Wine was delicious and food was great!
The service was about the worst I’ve ever experienced at a restaurant. Too many problems to list, but if you can picture it — we waited so long for a plate (a clean plate) that my friend finally got up and went to the kitchen to get a plate herself. Ridiculous really. We waited 35 minutes for 4 drinks (absurd). The food was enjoyable, as was the ambiance. Unfortunately the service was a complete fail, from A to Z and beginning to end.
Food was bland, overpriced and little options for the price you pay to stay at the hotel. Very disappointed.
horrible service, and we were not the only ones, apologies and free drinks for most customers because the wait staff was so unpleasant and slow.
I wouldn't know what review to give this restaurant since it was closed for a private event!
Why did it take reservations if it was going to be closed?
Why didn't I get an email/text or notification on the App that it was closed?
Not sure who dropped the ball on this one? Kites or OpenTable?
Either way, incredibly disappointing to drive all the way, only to find out it was closed.
We have been to Kites at least 10 times over the years. Never an issue until this visit. Seated at 745 we did not leave until 935. Hotel was busy but restaurant was not. Several open tables the whole time we were there As soon as we were seated our drink order was taken and we ordered appetizers shortly after. Took 30 minutes for the waitress to come back and take the main course order. The appetizers came. Wings were good but sitting in a huge puddle of ranch -no good if you don't like ranch... Calamari was small rings and very very greasy. Crab cakes were very tiny for 15 bucks. Ask the guy who brought them out for a basket of bread. He disappears. We don't see bread until we ask the waitress 10 minutes later. 3 small pieces for 4 people... Main course comes. Can't get her attention for more drinks. Finally she sees us and brings another round. Does not take the old glasses. Now there are 3 rounds of coke glasses on the table. We tell her we want to wrap three plates. She takes two of them. Brings them back in boxes. We point at the third one. She disappears. Comes back with a box for my wife to box her own... She comes back and apologizes and says they will give us two desserts on the house. This is at 905pm. Fine. Take it to go. My kids leave to go play basketball. How difficult is it to put a piece of chocolate cake and a piece of Apple strudel in a box. At 915 my wife had enough and leaves. At 930-25 minutes after we were offered it, one of the managers comes over and tells me they don't have apple strudel anymore. You must be kidding me. 25 minutes to tell me? She apologized. I pointed out the plate of sauces left on the table from the appetizers as being indicative of our experience. She asked if there was anything they could do. She eventually took 20% off the bill. Not a good experience at all...
Absolutely terrible. The service was sub par, the temperature in the restaurant was ridiculously cold that my whole family had to wear their coats during our meal, when we complained to the manager, she told us she was cold too... was that supposed to make us feel better? They charged a high price to eat on NYE, which we have no issues with, however, if you are going to charge high price for a fixed menu, the food should reflect the price. The soup was the only decent thing served. After that it was a complete disaster. The salads came without all the listed ingredients and when we asked for them, the kitchen had to " make" the additional items which arrived after we were half done with the salad. Then the main entre steaks were all over cooked and a poor piece of meat. The desserts which should have been the easiest thing were terrible. our serve never offered our kids a desert choice, never asked If we wanted coffee, but promptly gave us a bill with the gratuity included. Again, I have no problem with the price, but the food, service and restaurant ambiance was awful. I will never go there again.
Service and food was good however the dining area was extremely cold. Food prices seemed high for what was offered.
Freezing cold. Probably about 50 degrees to 60 degrees at most. Whole family had to wear winter coats and hats
Service was extremely poor to put it kindly.. dinner for 2, 3 hours.. FOH blames kitchen, BOH blames servers. End up customer suffers ..
Was strange on a Friday night prime time and we were the only people there ... Food was okay - nothing spectacular. Ambiance seems like it is (could be) a nice hot spot
We were staying at the Grand Cascades lodge and decided to take the shuttle to Kites for breakfast. The waitress and staff were polite, and they attended to us promptly. However, the food was awful. The breakfast potatoes tasted as though they were old or previously frozen. In addition, our bagels appeared to be stale because they were hard as rocks. Two members of our party also felt their coffee was cold. Upon completing my meal I had to use the bathroom and it wasn't pretty. It was very disappointing since only 2 restaurants were open at Crystal Springs during our stay.
Over priced and food was not that good. Need more options and drinks were to pricey and not that good either. Probably would never go back
The worst calamari we ever ate, coated in batter for onion rings and further ruined by a nasty taste of raw flour. As much as we hate to waste food, we had to leave half of it untouched. After that disaster we revised our main course plans and decided to split an order of filet mignon, minimizing risks by asking the waitress to forego the «stout demi-glace». That turned out to be a wise decision as the meat was nicely cooked, albeit weakly seasoned and lacking in charred flavor. The steak was accompanied by decently cooked but unremarkable spinach and the coup de grâce, what was labelled as «Cheddar smashed potatoes», appeared a yellowish, shapeless heap of mortar waiting for the mason's trowel, and tasted no better, a mess of underdone chunks of potatoes and large pieces of skin glued together with nondescript cheese. We were unable to proceed past one forkful apiece. Fortunately we had overheard the head waitress describing the crème brûlée (the dessert special) as «kind of like soupy ice-cream, didn't come out too good» to another table, which dispensed us from being tempted to order it. A memorable experience, in that it made us feel as two Gordon Ramseys in an episode of «Kitchen Nightmares».