What Insiders Are Saying
Yes, there will be a wait at Kitchen Story in the Castro. But there’s millionaire’s bacon at the end of it.
Many of the things - and we ordered too much - were tasty. The pork ribs had a delicious sauce, but the pork itself was very overcooked and dust dry.
First, I'd like to say the food was very good and the servers were very nice. The restaurant itself was cute and cozy and it was overall a pleasant experience. The restaurant was a little overcrowded with tables, tho I understand the desire to pack as many people in as possible, you suffer a bit when trying to get in or out of your table without sticking your butt directly into your neighbor's plate. This was also the first place I'd been where instead of asking if we'd like more wine, our glasses were just whisked away never to be seen again. Overall the entire experience was pleasant but could be improved slightly.
Though we had limited time,wait staff went out of their way to give us our meal quickly.great meal!
I had heard so much hype about Kitchen Story that it may have ruined it a little bit for me. I went there on a date, it was good food -- but not over-the-top good. When my date was trying to explain her allergies they cut her off a number of times and we had to press them to make sure there was an issue. Overall, I thought it was good, but not "the best ever".
Good food and atmosphere. Was disappointed the restaurant didn’t do anything for the birthday dinner even though I made a note in the special requests
The food are big portions. Go for the burger and add the $4 pork belly, it's the boom!! Ahi scoop a must, sooooo good!!
Service not so good, sassy with attitude!! Take a chill pill, relax. It's new years eve!!
The food is good and typical SF trendy neighborhood prices ($20 burger), but if you want wine with dinner, you might want to go somewhere else. The least expensive wine was a Bonterra Zinfandel. They charge $58.00 for a bottle that retails for $12.00. There is mark up and then there is gouging. Kitchen Story belongs in the latter category.
Well, considering they marked us as not honoring our reservation — we did — which precipitated an email from Open Table, I’m not thrilled with this place. So I’m not recommending it based on that.
Good service, but do not like that they added a 20% gratuity to the check!! Would tip well, but hate automatic gratuity.
Amazing food, great service!
The food is outstanding and portions generous. The noise is a problem and the wine list is very overpriced.
Delayed seating (even with a rez). Fried pumpkin (kabocha) sounded great - but way too greasy to enjoy. Other dishes overly sauced, or too sweet. I expect high quality, fresh ingredients to be the star of any dish. Here it seems some gimmicky presentations and overly aggressive sauce masks the food - perhaps for a reason?
Two colleagues and I went for lunch on a weekday during the week before Christmas and to be expected, it was crowded. That being said I have not experienced such poor service in many years. The wait person took drink orders and the drinks arrived promptly along with the menus. It was more than 35 minutes before he returned and we had to stand up and wave to get his attention. Yet we saw him leaning on the counter several times seemingly doing nothing. When we placed our order it was 20 minutes before it arrived and afterwards the waiter did not return until we summoned him for the check. The food was lovely but one has to work for it.
Decor and ambiance was great. The food could’ve been much better. We ordered the pumpkin fries, pacific pad Thai, and the bucolic baby back ribs. The only redeeming piece of food were the pumpkin fries: tender, moist, very flavorful! Nearly every bite of the pacific pad Thai had uncracked crab shells, ruining the experience. The baby back ribs were easy to eat with a fork, but they were dry and very bland. Although the food lacked flavor, the presentation was interesting.
Short-rib noodle sooouuuup. Holy cow.
It is pretty noisy in here though. Especially if there’s a birthday, in which case they bring out a metal pitcher full of metal spoons for the sole purpose of rattling it around in order to make even more noise. So, there’s that.
But the food is so dope, that the noise is honestly worth it. Definitely recommend!
Dinner date. Ok service and the food was decent. Not a lot to complain about, but also not a lot worth remembering
Simply wonderful...all the time, everytime! A neighborhood treasure!
Everything we tried was amazing! Crab fried rice! They also have their version of Loco Moco that was delicious! Makes us want to go back for more. Definitely recommend this for some good comfort food. Wait staff are all very friendly, efficient and great.
Employees are slow to check on you to take an order, ask how the food is, and give a check. I stated we were celebrating a birthday and the host was in a rush to seat us that they didn’t even acknowledge it. Don’t really understand why this place has such a hype aside from their cocktails it didn’t meet my expectations
We like Kitchen Story - we like the food and the chef’s creativity with the dishes. Sometimes we do wish that the staff would check in more often during the meal more, rather than we constantly have to flag them down for water, another spoon or napkin, and even the check.
I brought a group of 7 to Kitchen Story, and it was great! Some places have very limited seating but this place could comfortably fit such a large group. The service was great, and the food was delicious. My only improvement would be that the curry I got wasn't as hot as I'd like it, which I think had to do with the large party and bringing all the food out at once.
So much portions and really tasty! Would recommend!
was not impressed with this place. it was essentially fancy thai food. even though we had a reservation we still had to wait over 15 min to be sat down and that was after having to chase the hostess down multiple times reminding her we already HAD a reservation. it was difficult to get someone to stop and grab us things we needed during meals, the people placing the food on the table were very rude and kept walking away from us when we would ask questions about the dishes. It was overly priced fro what we were eating. It was very crowded, and they place the tables right on top of each other so there is absolutely no personal space.
awesome variety on the menu. great that it spans american and thai food. ambience is amazing.
Everything was prepared with creative flair and consistency. Portions were very large for the price. The crowd was slightly thin for a Saturday night and I am not sure why. The wines were a bit overpriced for the vibe. But would definitely recommend the whole experience to others.
Kitchen Story is a good restaurant that does some things very well, but service was spotty. The Millionaire's Bacon was great. The Spicy Kobe Rolls were meh - not spicy, not particularly flavorful, and not very interesting. The burger was great. Service was inconsistent. For example, everyone was very friendly and items arrived quickly, but it never seemed to occur to anyone to check in after food or drinks were delivered. So nobody asked if we would like another glass of wine or more water, or if our food was to our liking, and we kept having to flag someone down to ask for things.
Great food, but pretty noisy and hard to hear the server as well as my company.
Awesome food as always!
Came here for dinner. Left satisfied amd full!
Will definitely come back!
Tasty assortment of cocktails, lousy service, super noisy with distracting big screen tv over bar wall. Ordered pumpkin fries and server never brought them. Server rude and dusinterested in serving us. Will not return to this restaurant again. I'd rather eat at Denny's. At least they don't ignore their customers.
We had the ribs, the wagyu steak, the bacon wrapped scallops, and the ahi cups and they were all delicious. The wagyu steak is quite a show too.
loved it! was s perfect setting for a small gathering of friends for a birthday. the food was yummy, fast and varied - all the options for all the sensitivities. highly recommend!
They closed the restaurant at 9.30 and did not offer dessert. Very bad service. Food nice.
I have been there many times through the years and the service get gets progressively worse. They were under staffed and the service was painfully slow.
We had a large party for a birthday celebration. The restaurant had a nice ambience, however it was very loud and we could only hear the person next to you. The food was good, some of the appetizers were hit and miss. The service was cool and impersonal. The experience was otherwise very enjoyable except at the end of the visit. One of the guests found a larva in her water. We pointed it out the the waitstaff and they felt it might have come from the mint in the water. There was no apology, which was shocking. We paid our bill and the 20 % automatically added tip and left.
Surprised us with champagne to celebrate our anniversary. So thoughtful
Amazing creative yet classic dishes. Brunch and lunch are so so tasty here! They could work on the speed of their service. Otherwise, and even considering, fantastic experience.
The stone pot was very good but the avocado salad was very disappointing (too much dressing and not a good one...) very noisy, decoration is nice though, service was average and a bit slow.
This was not my first time at the Kitchen Story. I love this place and when my friends were visiting from another country, I knew exactly where I wanted to take them. This was my first dinner experience there, though. This is a wonderful brunch spot (have to try the Millionaire's Bacon!) but now I know this place is also great for a casual dinner. We all loved our experience!
Kitchen story’s food is some of the best in the city! Always a favorite!
I don't live in the Bay Area, but my kids do. Kitchen Story is always on our list for a great dinner out. There are favorites we order all of the time. However, in addition there is a nice variety so that we can try new things and everyone can find something that they love. Service is always great! Keep it up Kitchen Story!
The salmon spaghetti was interesting and tasty. It was a cute and cozy restaurant. I would go there for a casual dining experience.