Overall the service was basic. We waited over 45 minutes for our table and when served, we were sat next to a family with loud kids coughing and crying the entire time. The waitress was doing the best she should but we spend $150 for late food, minimal interaction with the kimono cook at the table and we were full from waiting so long and excessive refills on drinks before the food even was started. Weren't offered salad and the alcohol drinks were over priced.
Food was just ok. Chicken overdone. Slow service. Items were forgotten several times theoughout lunch. Server forgot my rice. It finally came came when my food was almost gone. Server forgot to put in order for my cocktail. After I reminded him, I Waited 10+ min for that . My friends were almost done with theirs by the time mine came . Then server forgot about the to go order which was ordered ahead of time. Had to wait 25+ minutes after we paid for that. There were less then 6 tables of patrons in the whole restaurant. Spent $150+ for 3 of us on lunch. Food and service could've been better.
Diaz was awesome. We had a great lunch.
There were 8 of us in our party, and we all enjoyed the habachi style cooking. Our chef and server were very friehdly and professional, and the food was delicious.
At your restaurant to celebrate my daughter birthday. Once we sat at the table the guy working at the front. Was rushing our guess to order food, We like to order appetizers first befor we eat our main food. We feel we were really rushed in a night that was not busy at all and we had four people in our party and we spent over $225.00 in your restaurant. Your servers was really nice and patient with us. Just didn't like the old man attitude and the rush for no reason and not a busy night. So I will never spend my money there again👎 and the bad thing about all this the food was pretty decent.
Awesome experience. Only issue was that the servers seem to want to move people quick so they could turn the table for the next round of customers.
Our reservation was at 6:30pm and we were not even seated until 7:10pm. I originally canceled our 5:30pm reservation because we were running late. Very disrespectful when you have a reservation. Food was not worth the price. I would rather go to Benihana.
Always a great time visiting Kimono! Our party was late and the manager still accommodated us! We enjoy every visit
Love it! Delicious Steaks
Everything was great!!! I had a very enjoyable birthday celebration there.
Great food, service and ambience. Pricey but exceeded expectations. Perfect for kids. Great experience overall.
Entertaining and talented chef’s. Fun place for dinner! The downside; we were still eating and staff were asking our group if we needed boxes to pack our food. We felt very rushed to leave.
Great atmosphere! Our chef was funny, personable and attentive to our family. Food was delicious - cooked to perfection!
Andre was able to get us seated right away and had a good attitude. Sydney was our server and her personality and attention to detail was great. Diaz cooked amazing food and provided a great show! Rafi and Monet helped us out to ensure we got a picture even though it was unconventional for two unrelated groups to decide to get their picture together. The other family at our table really added to the amazing experience!
Overall we liked this restaurant. The portions were a bit small but the food was tasty. My dad enjoyed celebrating his birthday here which is important. Most of us ordered the lunch bento boat which had a variety of food. I think I will try the one of the hibachi meals next time.
The parking is very limited. I wish they would give their patrons more options for parking.
The show is always a plus for our kids. The food was cooked perfectly. I just wish the seats were not so close to each other
Our reservation was at 8:30pm. We didn’t get seated until 9:30 and then still had to wait 10-15 minutes for somebody to come with water/menus. We waited even longer after that for the chef to come start cooking. The couple next to us had their order messed up twice. Waitress forgot my order—only brought out one thing and after I finished, “oh, you don’t want to eat anything else?” To which I had to remind her of the other 2 things I previously ordered. Will not be returning.
The food & “chef show” was outstanding, however our server was not very attentive and we hardly saw her... this became even more apparent when we saw the excellent service that a different server was providing to the table across from us .
Long wait. Was over 1 hour before our Chef arrived at table. We sat at table for just over 2 hours. From our arrival with 6:30 reservations to leaving was 2.5 hours. Don't know if short staff or not.
I would definitely recommend this restaurant, I would suggest working on their customer service EVERYONE at our hibachi table had a complaint the server was rude and unattentive, the OWNER was even worse.. giving them a pass since we visited on valentine's and it was pretty hectic.. our chef on the other hand was wonderful!! 5 stars and a great tip for him. Everything was very delicious and well seasoned.
We arrived on time for our reservation but had to wait almost 20 minutes before we were seated. Once seated we waited at the table for at least another 15 before an exasperated server announced she would take care of us because our server did not show up. Information we didn't need to know. Drink, appetizer and food orders taken. Chef showed up 20 minutes later and was skilled and friendly enough. It's Benihana style dining btw. So all meals were almost done and I noticed the lobster portion of my steak and lobster was no where in sight. Obviously it was too late to fix the omission. I brought it to the exasperated servers attention. She proceeded to review my order with me only to arrive at the fact there was an error. She advised the bill would be adjusted, no apology. Thankfully, the food was so good I didn't feel as if it were a total bust. This was Valentines Day.
Best scallops, filet mignon, and sushi in the North Bay.
High quality ingredients cooked/prepared perfectly.
There's a reason this place is full every night and offers free valet parking: the secret is out.
You can't find a better place than Kimono.
We had 7:00 reservations and we didn't have our chef in place to start cooking until 7:45. Very noisy with the cooking fans and the height of the rooms. Not good if you want to talk during dinner
Honestly - I got there at 7:15pm, a little early - the place was *NOT* crowded. I waited about forty minutes until they seated us at one of the show tables and then - waited another twenty minutes to get the drinks we ordered (come on - HOW long DOES it take to get WATER?). Finally around 8:15pm we got our drinks and then another 15 minutes from that the table chef did his thing. We got out of there around 9:15pm. Waitress waited forever to get our drinks - and didn't have the dark beer that I had ordered but she didn't tell me that until AFTER she brought the drinks for everyone ELSE at the table, didn't bring a straw for my sons drink and when I asked for it didn't seem to understand what a straw was. Food was ok - waitress was extremely slow and unresponsive. Honestly, I have gone to dozens of these types of restaurants up and down California and have to say this was the WORST experience I have ever had. I won't ever go back to that restaurant again. Extremely disappointed. Was my son's birthday (as well as the other couple at the table) they remembered that it was HIS birthday, but not my sons. When I made reservations I SPECIFIED that it was for a birthday - when I ORDERED I specified that it was his birthday. Do they have Alzheimers? Not sure because they kept forgetting everything.
Small portions for the price. Teppanyaki chef wasn’t that exciting as I’ve seen other times.
i really had a nice time. the chef was entertaining, and the food was absolutely amazing. Our server was just a bit absent minded and very touchy. She was nice, though. Service was also a bit slow and the restaurant is extremely cold.
The music was too loud, the food is over price and it was just ok flavor.
Our party of 8 went for my husbands birthday. We were seated, the waitress took our food and drink order. We got our drinks and soup. Then we didn't see the waitress again. The chef came. They usually ask if it's a special occasion, but didn't. Our drinks were empty practically the rest of the night. The chef was getting irritated with the lack of service the waitress was giving him also. We asked for sauces for our food that came after we were done with our meal, along with the salad that was suppose to come after the soup. I went to speak with the manager and he couldn't even look at me when I was telling him the issue. He then proceeded to take off the chicken fried rice and one appetizer ,from our bill of over $300. Then we went to get our car from the valet and they brought us the wrong car. I was very disappointed with the service or lack of service and how the manager handled my concerns. I have been to this place several times for occasions and can't believe how our night went. Not sure if I will be back.
Food is much better then their competitor in Concord. The show is amazing, and we enjoyed the evening. The food was well prepared and our chief was excellent.
Staff are nice and food was good. Great quality fish. Overall enjoyable. Acoustics are echoey so don’t expect a quiet romantic dinner - definitely a lot of energy in there.
Enjoyed meal. Received email saying that Kimono's was not eligible for points and this is not understood. Please explain firstname.lastname@example.org
Really a steak and seafood open grill place, but good sushi -- fish nice and fresh. Complaint: the put the artificial crab (ugh!) in the chirashi bowl and contents didn't match what was in the menu. Staff very nice, but harried and disorganized. I don't think I will go there again.
Once again came to Kimono's for my son's Birthday.
Our cook was great he did a few thing we had not seen before. our server was wonderful,
food great and all in all good night.
The food and the show by the chef was outstanding. It was a great experience the only issue is the noise, however I don’t know how they can fix that due to the required exaust fans over the grill. The fans make people talk louder to be heard over them.
Staff was amazing and accommodated last minutes guest changes from 8 to 11 people.
Food was delicious, service was fast, the chef engage the party, friendly, made everybody feel relax and made the experience a delight.Highly recommended for service and food.
I went here with my best friend and we had a lovely time. We did a booth since we were there to have our regularly monthly chat over a leisurely lunch and this restaurant was perfect. The waiter was informative, helpful and attentive without being over bearing and other wait staff were friendly and willing to answer questions too. The price for the Lunch boat was very good for the variety that is prepared. I would go back again and again.
Nice restaurant but it's a Benihana copycat . Even the special twirling of knives I have seen before. I was hoping for something fresh, but the cost is same or higher than Benihana. Positives is easy to get in with reservations and good service.
Very good food and service! Will be back!