Katsuya - L.A. Live

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1. DT

   DeniseanTodd

   Los Angeles

   12 reviews

   vip
   4.0

   12 reviews

   Dined 4 days ago

   overall4food5service5ambience5

   Love the sushi and the service was great we had Andrew and he was very attentive and funny. The only thing we didn’t live is they add a service charge on the check and it doesn’t go to the wait staff it goes to operations or some BS. They don’t tell you but when you inquire they tell you and say we can take it off if you’d like. Yea please! I’m happy to take care of my waiter for the excellent service but sorry the company or corporate doesn’t need it in my opinion.

   Report
2. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   vip
   3.0

   3 reviews

   Dined 5 days ago

   overall3food2service5ambience2

   Extremely loud

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3. C

   Carla

   Orange County

   2 reviews

   vip
   1.0

   2 reviews

   Dined 5 days ago

   overall1food3service1ambience3

   Terrible experience! We sat down 6:25 pm and they brought our drinks by 7:05 not even water or anything before that… then they brought the wrong order and took forever to bring our food. We wanted to order another plate and the server said it was going to take about 30 min for another sushi roll when the restaurant was almost empty by the time. Then we asked for the check and they were charging us an extra roll. Definitely not what you expect from a restaurant like Katsuya… not coming to this location again and I definitely wouldn’t recommend it.

   Katsuya - L.A. LiveResponded todayHello Carla, My name is Jaiden, manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Jaiden Jiang

   Report
4. LS

   LSHcomms

   San Francisco

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   overall4food4service3ambience4

   Here's the thing: my experience at Katsuya has been the same every time. On the plus side, the food/drink is great. The wait staff are friendly, helpful and do their jobs well. The one issue I've faced each and every time I've been to Katsuya is that if you don't get everything in on your initial order, you may never get anything else. I've had this happen at least four times: we order and everything comes relatively quickly - our initial set of drinks and food. But as is common in sushi restaurants, sometimes you want to order additional items (rolls, more sushi, drinks). Good luck. Each time we've done this, we've had to either cancel whatever we ordered after or take it to go if it ends up being ready. So I'd say the overall experience still makes it worthwhile but make sure you get everything you want in on your initial order or you'll be waiting forever...

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5. JG

   JoshuaG

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2022

   overall5food5service5ambience5

   Great food and atmosphere. We love this place! Food is amazing and fresh.

   Report
6. OT

   OpenTable Diner

   Orange County

   1 review

   1.0

   1 review

   Dined on November 26, 2022

   overall1food1service1ambience3

   Terrible food - the sushi smelled and we left most of it uneaten. One third of the food ordered was never delivered. Never going there again.

   Katsuya - L.A. LiveResponded 6 days agoHello, My name is Sharito King, Assistant General Manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Sharito King

   Report
7. M

   Michael

   New York Area

   26 reviews

   vip
   4.0

   26 reviews

   Dined on November 23, 2022

   overall4food5service3ambience2

   READ YOUR BILL AND THE SIGNATURE PAGE THEY BRING YOU VERY CAREFULLY!!!!! THEY ADD 5% on the first document and then another 15% on the SIGNATURE DOC which also falsely says "Gratuity not included" VERY DECEPTIVE and POSSIBLY ILLEGAL. Food very good, service fairly slow.

   Report
8. J

   Jennifer

   Los Angeles

   12 reviews

   4.0

   12 reviews

   Dined on November 23, 2022

   overall4food4service4ambience4

   Everything was good enough for us to come back from time to time, but just a little expensive for what you get. Miso Black Cod was the star of the evening…highly recommend!

   Report
9. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on November 21, 2022

   overall4food3service4ambience4

   Service was great and the ambience is always so easy going. Great pre-Laker place to grab a bite

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10. D

    Debbie

    Los Angeles

    14 reviews

    vip
    5.0

    14 reviews

    Dined on November 21, 2022

    overall5food5service5ambience4

    Food was delicious and very fresh! Great rolls all around.

    Report
11. A

    Alejandro

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food4service1ambience2

    First the waiter brought us to a table that only had a chair for one person. We then had to wait for him to ask tables if he could take a chair. It then took 20 minutes and is asking the host twice if we had a server for us to get service. Once someone came up to us they were apologetic and did their best to enhance our experience. As two people in the service industry, it was clearly a managerial problem and miscommunication especially since we saw a manager be notified and watched them do nothing or apologize to us for the wait. The server also comped our desert but had to do it in a way that the manager wouldn’t find out.

    Katsuya - L.A. LiveResponded 7 days agoHello Alejandro, My name is Jaiden, manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Jaiden Jiang

    Report
12. RK

    RobertK

    Las Vegas

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food4service2ambience4

    Food was excellent. Service was strangely slow--our server agreed and gave us a discount.

    Katsuya - L.A. LiveResponded 7 days agoHello Robert, My name is Jaiden, manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Jaiden Jiang

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5

    Great girls night out. The food was mouth watering and fresh. The atmosphere was fun. We had a great time.

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14. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 17, 2022

    overall2food3service2ambience3

    Sushi was ok some good some really not so good. Service was random.

    Report
15. Y

    Yutaka

    1 review

    1.0

    1 review

    Dined on November 16, 2022

    overall1food3service1ambience3

    日本料理なのに、おもてなしの表現は全くない。ホストからバーテンダーまで、スタッフの態度はとにかく悪い。待ち時間は一時間超えて間違い注文だらけ。そしてホストからの失礼な返事は納得できない。最後に＄250のクオリティは家庭料理レベルに過ぎない。このLAにどうしてもおすすめできないお店です。

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service5ambience5

    Misa was the best! Loved his homemade dipping sauce

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17. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 14, 2022

    overall4food4service5ambience4

    Waiter was the best!

    Report
18. D

    Danya

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5

    So fresh and delicious! My mom loved every sushi we got! Them watermelon cucumber mojitos; loved! Our waiter was super nice and it got packed so we understood to wait for our second round lol. Recommending this place to all we know!

    Report
19. BM

    BurroMarti

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5

    This was our 3rd time here and absolutely love it ! It is a little in the pricy side , so we treat ourselves to it once a year. But is for sure worth every penny . The sushi is amazing! Their jalapeños yellowtail is to die for . Can’t wait to go again .

    Report
20. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 12, 2022

    overall5food5service5ambience5

    Everything was Amazing!

    Report
21. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on November 11, 2022

    overall3food3service3ambience1

    Totally not worth it, had family-owned Chinese restaurants tables and chairs. If you are going to charge $200 for a simple dinner for couple: have better tables, chairs, music, noise level, and hire better servers. Feel taken advantage of, save yourself...

    Katsuya - L.A. LiveResponded on November 13, 2022Dear patron, My name is Jaiden, Manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Jaiden Jiang

    Report
22. CH

    CrystalH

    1 review

    5.0

    1 review

    Dined on November 7, 2022

    overall5food5service5ambience5

    we were charged 5% extra that went to the restaurant i gave a 20% gratuity so overall we paid 25% in gratuity i didnt realize until after we paid our server was great and so was the food but didnt appreciate the extra 5%

    Report
23. T

    Tony

    Los Angeles

    12 reviews

    3.0

    12 reviews

    Dined on November 6, 2022

    overall3food3service2ambience2

    The portions were terribly small and the prices were way too high for what you got! The place was extremely noisy. We order appetizers and before we were finished our entrees arrived 4 minutes later. It was as if their motto was Feed’em and Street’em. Wee spent $180 and were still hungry

    Katsuya - L.A. LiveResponded on November 13, 2022Hello Tony, My name is Jaiden, Manager at Katsuya LA Live. The team and I are very sorry to hear that your experience did not meet your expectations. I have sent you a private message with the hopes of discussing further. We genuinely would be grateful for the opportunity to make it right. Thank you, Jaiden Jiang

    Report
24. J

    Jeff

    Atlanta

    19 reviews

    vip
    4.0

    19 reviews

    Dined on November 5, 2022

    overall4food5service4ambience3

    Good spot for sushi and cocktails. We ate outside, which was fine as it was enclosed and heated. It was very noisy as there was a large group partying it up. Drinks were creative and tasty. Sushi was very good. Service was fair. Our salads arrived after our mains, which is odd, but all very good. I felt it was overpriced. Two of us dining, one entree of assorted sushi, two rolls, two salads, two beers and one cocktail, $177.

    Report
25. C

    Californiafoodiegirl

    San Diego

    20 reviews

    5.0

    20 reviews

    Dined on November 5, 2022

    overall5food5service5ambience5

    Katsura never disappoints as a vibrant spot to eat at LA Live! The Japanese take on contemporary cuisine is always delicious, freshly made and innovative. We love to sit at the sushi bar and watch the action.

    Report
26. DH

    DavidH

    1 review

    1.0

    1 review

    Dined on November 3, 2022

    overall1food1service1ambience2

    Took an hour for our food to come to our table. Mean while different waiters kept bringing us other peoples items. We saw our food sitting at the bar waiting to go out for a while. Manager gave us a discount, but I will not be coming again.

    Report
27. A

    Alena

    Denver

    1 review

    1.0

    1 review

    Dined on November 1, 2022

    overall1food1service2ambience1

    The quality of the sushi was mediocre at best, and the pricing for said mediocrity was outrageous. Since I have 2000 characters, I will also mention that the dirty martini I ordered tasted like olive juice that's been sitting in my grandpa's pantry since the 50's. Would not recommend

    Report
28. SF

    SFforThanksgiving

    San Francisco

    8 reviews

    3.0

    8 reviews

    Dined on October 31, 2022

    overall3food3service4ambience3

    This is a good sushi restauarnt, but it is overpriced in my opinion. It costed twice that of our favorite sushi retaurant. It was very loud too and the booth that we sat in had a table that was unusually high. We chose this place because it was within walking distance of our hotel and Mocrosoft Theater.

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29. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food5service5ambience5

    We love Katsuya! The sashimi and nigiri are our go-to’s! But really you can’t go wrong with anything on the menu.

    Report
30. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 28, 2022

    overall5food5service5ambience5

    Perfect - great service and food. Crispy rice is always perfection. Did an amazing job making my fiance feel special on his bday

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31. L

    Lori

    Los Angeles

    6 reviews

    vip
    5.0

    6 reviews

    Dined on October 28, 2022

    overall5food5service5ambience5

    really great food and service. The music is a bit too loud for conversation.

    Report
32. AW

    AnneW

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on October 26, 2022

    overall4food5service3ambience3

    It was a bit bumpy at first. The soups were served separately so by the time I started mine, my husband was already done. I indicated on the reservation it was for a birthday, so while I saw other tables celebrating birthdays, mothering arrived for my bday boy. The food was great and we had a hockey game to catch so, all on all, it serves its purpose.

    Report
33. JV

    JudithVP

    San Diego

    1 review

    4.0

    1 review

    Dined on October 24, 2022

    overall4food5service4ambience4

    Excellent food quality but thought it to be overpriced.

    Report
34. CC

    CandyC

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 22, 2022

    overall2food2service3ambience3

    Their system went down so we waited an hour before we could put our order in. Food was overpriced for how tiny the rolls were. The ambiance is cute but the food is nothing to write home about that’s for sure.

    Report
35. H

    Happyblue

    1 review

    5.0

    1 review

    Dined on October 19, 2022

    overall5food5service5ambience5

    Great place for groups! Food and service was group. We had a great time.

    Report
36. OT

    OpenTable Diner

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on October 19, 2022

    overall5food5service5ambience5

    Great food

    Report
37. f

    felixn

    Louisville

    20 reviews

    vip
    3.0

    20 reviews

    Dined on October 16, 2022

    overall3food3service3ambience5

    Food portions were a bit small for the $

    Report
38. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 16, 2022

    overall5food5service5ambience5

    All is good

    Report
39. RR

    RosalindR

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on October 12, 2022

    overall1food4service1ambience3

    First, it was not a busy night. Weeknight. The service was terrible, slow & inattentive. We ate outside as a Covid precaution. Were basically left alone for ages. Had to keep asking busboys where was our waiter. After an hour and a half of dishes coming out sporadically we were ready to leave. We were the only ones on the patio and were simply ignored. We were trying to get the check, “hello.. anyone?” when the yellowtail w/ jalapeño came out. We were full after waiting that long. $28 wasted. I didn’t make a scene because it was a special occasion & didn’t want to stress my guest. Such a disappointment. Ultimately $250 (that’s with ONE house sake and ONE large beer shared) for a very deflating, subpar experience. I’d had an average experience here before. Lesson learned. I won’t be back again. Ever.

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40. 1

    1drmom

    Los Angeles

    9 reviews

    vip
    5.0

    9 reviews

    Dined on October 12, 2022

    overall5food5service5ambience4

    Pregame dinner for LA Kings Season Open. Our server Nick was excellent!! From menu recommendations to spacing out our courses do we didn’t feel rushed. Looking forward to more meals at Katsuya this season.

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