Kanu @ The Whiteface Lodge
Fish was serious over cooked while the rice that accompanied it was undercooked and hard; duck was forgettable, and artichoke with parmesan didn't represent a legitimate meal.
Venison was delightful, pheasant was dry and bland. Presentation was excellent, wine, Turley, was super.
Pretty disappointed overall - especially after reading other reviewers. None of the food we ordered was especially memorable - for a restaurant of that level. Service was mediocre- again for a restaurant thinking it is fine dining. Very unlikely we will return.
Service was terrible- waited 2 hours for dinner to arrive ... the gorgeous dining room was empty - they claimed delay was because of bar tickets coming in ... not acceptable for this price point - with auto gratuity of 18%... wait staff wasn’t present and food was meh... for this level of dining I expected more ... very disappointed...
We really enjoyed ourselves, service was excellent! Ambiance was awesome and staff is friendly and knowledgeable. We ordered a bunch of items off menu, I would say the chefs creations hit the palate in a unique and flavorful way. Pork Belly (course 2) was to fantastic!
I was excited to check out Kanu. Both for the food and the ambiance. We were staying at a hotel nearby and came for dinner. Sad to say, I was very disappointed. The ambiance is nice, cozy and has a warm feeling. Although I was expecting something more based on the pictures online. It was quite dark and not much lighting.
The food was disappointing, menu is very limited and it’s just not worth the price. We had the frisée salad, char, Brussels sprouts and chocolate cake. I was disappointed with all... not very flavorful and food didn’t taste fresh.
We had a Sauvignon Blanc and although our server was nice, she didn’t know anything about wine.
Lastly, the service was good. But I did expect a much friendlier atmosphere.
Overall, don’t recommend Kanu as it’s not worth the price.
The entrees were all over cooked and cold. The restaurant was not busy and things still took a long time. The server was excellent was aware of the over cooking and offered to have new entrees made, but the thought of waiting an additional 30 minutes was not something we wished to do. The over cooking was on both the fish, asked for just seared, and four orders of tenderloin, which were overcooked, and a piece of meat I could not identify.
One of the worst dining experiences ever. When we arrived at Kanu the hostess was not there. Generally not a concern, but after waiting for an unusually long amount of time with tons of restaurant staff walking by us without a word, we asked waiter if there was a hostess/if we were in the right place. The waiter was curtly said, "yeah, she'll be right back." The hostess slowly approaches the welcome station without any apology and asks if we have a reservation - we do. We can see her searching the computer to figure out where to seat us. The hostess begins to lead us to a side room off of the mostly empty main dining room where we were hoping to sit (if you have seen the photos - it's beautiful and was the primary reason we wanted to dine at Kanu). We asked the hostess if we could have a table in the main dining room and were told we couldn't because there needed to be a balance between the tables and wait staff. 3 of us sit down and my husband goes to speak to the manager to see if there is any way that we could switch to the main dining room - at least half of the tables (many for 4 people) were empty. The manager says that the main dining room tables need to be booked separately online (an option that is not available) and that they are reserved. OK, fine, we shake that all off and try to start fresh. Our waitress was nice enough but completely unprofessional - for example, the menu provides for wine pairings with each of the dishes. Several of us requested the pairing and she told us we would have to remind her at the next course. With $45+ entrees, that is simply unacceptable. Then, they ran out of red wine glasses, we received wine that we did not order, our entrees took over an hour to be served, and when they did they were cold and at best, ok tasting. The worst part is that the main dining room remained half empty the entire time! I will give Kanu credit for knocking off a considerable portion of the bill - 100% the right thing to do.
Wonderful meal, the mushroom soup was to die for!
We ended up eating in the early side of the evening and actually had the whole place to ourselves for almost the whole meal. The dining room was very elegant and romantic for a date night out. Would definitely recommend if your in the area.
845 reservation. Didnt get seated till 935pm because server said they were behind in the kitchen. Staff was friendly but eating dinner at 10pm is way to late
It’s hard to explain how terrible dining at Kanu was. It was so highly overrated it was jaw-dropping. We waited almost 2 hours for our appetizers which arrived and were beyond disappointing-changed ingredients, plates that were dirty and salads served in boiling hot plates. Entrees take a total of 3 hours? Absolutely crazy. Embarrassing. A waste of time and money!! Don’t go!!! If we could rate it less than 1 star I would.
Beautiful place. However, the service was slow, the food arrived cold at the table and was not cooked to specifications. We had a better meal at the Wilderness Inn for half the price.
Made a reservation a week in advance for President’s day weekend. Could not be more pleased with our experience at KANU. We were sat next to the one of the two large stone fire places which kept us warm and added to the ambiance. The entire restaurant, right down to the wooden salt and pepper grinders all made us feel like we were at a top notch Adirondack lodge restaurant. The food was excellent, started with mushroom soup. Then the Bison short rib and finished with Filet Mignon. Service was impeccable, no need or want went unaddressed. Looking forward to our next trip to Lake Placid so that we can dine here again.
By far, like not even close, the WORST restaurant my girlfriend and I went to in Lake Placid. We went for Valentine's day and they had a special preset Valentine's day menu that was way overpriced for what you get.
To start, the service was atrocious. We were sitting down for nearly 15 minutes before someone even came over to greet us. The place wasn't even crowded (a few 2 tops and 4 tops) and they had plenty of staff so there was really no excuse for the slow service.
Second, the food was terrible, the portions were small, and the cost of the meal was insane. For 300$ for two people, I expect to be full, have top of the line service, and have quality food. Well, this experience had none of that. For my first course, I had mushroom soup which was basically just clear chicken broth in a bowl with some mushrooms. My second course was the crab cake (1 Singular crab cake). As i just mentioned, they only gave me one little tiny crab cake that I could eat in one bite. For my entree, I had the sea bass which was super salty and the fish tasted terrible.
I rarely write reviews for restaurants but this one of the the worst dining experiences I have ever had in my life and feel my experience should be documented. If i could give this place negative stars, I would. The only thing this place had going for it was the atmosphere and ambience but that certainly does not justify coming here to dine. I recommend going to the other places in town such as Smoke Signals and Top of the Park. Those places are super reasonably priced and the food is out of this world.
Not as good as in the past
The Venison and Artic Char specifically were great, but the portions of the other plates and apps we got were very very small. Not close to enough for one person. Service was also slow and it was very dead at the time we ate (8:30 pm). Also was very expensive for what you got
I hate to post this because our weekend at the Whiteface Lodge was so enjoyable but unfortunately the only down side was our meal at Kanu. I don't mind paying $300 for a meal (2 adults & 2 kids) but at that price I expect impeccable service and food.
The main issue was the service was PAINFULLY slow. We order 3 courses and after they picked up our plate from course 1 it was over 25 minutes before then next plate came out. And between that time, no one refilled the water or asked if we wanted another drink. The same happened after course 2. Another 30 minutes passed before they brought out our main course. The worst part is that the kids meals were not brought out until course 3. Which means they sat there for over an hour and a half before their bowl of butter pasta came to the table.
At this point my 7 year old son was sleeping.
Besides being painfully slow the food was average. Especially for a restaurant that that price point.
My wife's spinach and pear salad did not have a single pear in it, believe me we looked and looked.
I was hoping that this was just a blimp in an otherwise fabulous weekend, but it did happen again at lunch in the other restaurant at the Whiteface Lodge. Again, lunch took about a hour an a half for burgers and chicken strips. I wasn't the only one who had to get up and actually find our waitress and bring her over to our table so we could get something (i.e. water and then again for our check). I saw 2 other tables physically get up and bring the waitress over to their table so they could either order or get something they needed.
My suggestion is, if you have a few hours and a few hundred dollars to burn then this is your place. Otherwise enjoy the amazing hotel room and order in pizza.
Slow service. Food was so so, did not meet expectations of what menu promised. Pheasant was dry, side parnships were tough, dry spinach salad with no pears tasted like eating from the carton. We were quite disappointed
Beautiful atmosphere! Delicious food, great drinks.
Beautiful setting and attentive service. Disappointing first course, the warm beetroot; but the main course was fine. Venison for me, lamb chops for my husband. Portions can be skimpy. The setting is more memorable than the food.
Dining at Kanu fills your stomach and your spirit with joy. You will love the atmosphere, filled with the nostalgia of the Great Camps of the Adirondacks. The soaring beams and fireplace envelope you as you are served attentively by cheery, well trained and proud staff. Dinner choices are varied and interesting, paired with wine as an option. Try the mushroom soup for an explosion of woodsy flavor, poured into your bowl tableside, onto a bed of awaiting mushrooms. French service of days gone by adds to feeling like a special guest. Linger over wine, no one will rush you. It's a special dining experience!
This was our third time there for Christmas and we were very disappointed.
The hostess was awful. The decor is magnificent but it’s too bad that the overall experience isn’t good. Our waiter was great but the food came not warm enough but delicious.
Overall, not at the level it should be.
Beautiful Restaurant. Enjoyed our dinner. My one complaint is the menu. It is very limited. I was quite surprised by how little was offered.
Simply awesome! Everything ordered was great. Look forward to going again and would recommend it to friends and family. Perfect for the holidays! Tree was amazing!!
The room was decorated for Christmas and was absolutely stunning. The food, though, was just above average. I had the mushroom soup, which was incredible, but the scallops were not seasoned enough and the entree overall was mediocre. The waitress was kind, but didn't wow me. Overall, for the price, the experience wasn't what it could have been. I do live right outside of NYC, so I know that my food standards are high, but for a such a high-end place, I expected more.
Great time and awesome food. Festive decor was an added bonus.
Unusual menu Food should’ve been much better for the cost. Drinks were very good.
The room is pretty but the food is just ok. Food alone not worth the money. They need a new chef who knows what sauce is. Every dish we had was dry
The music was too loud. The vegetables were not at all fresh. Spinach salad was soggy. The dinner entree was cooked to the point of hard tack.
Furthermore the dinner entree was not at all as described in the menu:
The entree was described as parsnip, broccolini and venison. The actual meal was mashed potato, carrot and roasted potato. Imagine fingerling potato on mashed potato.
The artichoke was not tender enough to even cut with a knife.and the artic char had a apple butter on top with cinnamon...never had such a odd meal.the meal was just warm.not good.
Food was cold. Service was okay but not great. Too expensive for the sub-par quality of the food.
We chose to top to Kanu based upon the ambiance of the lodge and the menu the was shown on their web site. When we arrived on Friday night, the ambiance was great. However, that was the only good thing about the experience.
After being seated, we learned that "The menu had changed that day" - really??? The offered selection was quite limited and very pricey. But, there was something on the menu for all of us (two couples). When the food arrived, we were shocked by the quantity and quality. The cream of mushroom soup, which two of us ordered was pitifully meager - less than 1/2 a cup for $16???.
Pne of the girls ordered the lobster 1st course. The piece of lobster was roughly 2"x2". Another of us ordered the scallop main dish. There were 4 scallops and the we cold and uncooked! a couple at the table next to us, got up and walked out after reviewing the menu - we should have done that. $288 for a 2 couple dinner is acceptable if the food is good. In this case, it was a rip off!!
The restaurant is beautiful. Friendly servers. The dinners were close to poor. Go there for drinks and to enjoy the view. But don’t waste your money on the food.
Very expensive, which I don’t mind if it’s worth it, this was not.
Excellent Atmosphere can’t be beat. Servers were kind and attentive. However it would appear appear they are understaffed. It’s bit cheep but pretty good for a nice occasion. Wine and cocktails good. I would recommend this place but I think it needs more business to be the best it can be. Lodge is beautiful. Go but plan to make a longer dining experience of it.
They were short staffed so closed Kanu that evening. We were seated in Peak 47. I ordered the veal chop off the kanu menu and it was awful, 95% fat and not edible. The waitress did not come by to see how our meals were, and rather than wait another 1/2 hour, I ate the veggies and attempted to eat the veal. The table next to us sent back their burger because it was not cooked. Very bad experience all around.
Nothing spectacular especially for the prices. The appetizer were good. The sauces to tart and the steak tender but lacked flavor. The Halibut was over cooked thus dry and not flaky. As a result we skipped dessert opting for a walk in town.
The Lodge is gorgeous as is the restaurant but I did expect a higher end presentation. Placemats, no tablecloths made a poor first impression.
The service was very good.
Food was average but the service was good. I did have to send my steak back. The wine list was disappointing. I had purchased a bottle of wine from a local wine store for $50. The exact same bottle was $150 at the restaurant. Although it's one of my favorites, I did not, and would not pay that much.
Lovely, upscale rustic atmosphere, wonderful menu and service...excellent food presentation.
We had a lovely evening. The bar was gorgeous and the drinks were good. The dining room is beyond gorgeous, such a lovely Adirondack interior. We look forward to returning during the winter to experience the lodge, the lighted trees and the fireplaces.