Great food, wonderful service, just an all around great experience
Was a returning customer took my wife here for Valentine’s Day, arrived on time for my reservation was told over booked by taking 800 reservation thy said I️ would be waiting over 2 hours there where a lot of people who have been waiting there hours as well who had reservation totally ruined our valantines dinner we left without dinner
Reservations don’t matter, was rudely told at reservation time that they’ll hopefully have a table in an hour or so and that I’d be notified via text. Ended up finding somewhere else to eat and never got a table notification. Complete waste of time, don’t even bother with this place.
I have dine here before and had great experiences prior. When I dine on 2/14/18 it was the worst restaurant experience I ever received in my entire life. We ordered appetizers, they were over cooked. The the sushi was served only with wasabi the waiter didn’t even bring soy sauce. We ordered our entree at the same time as the appetizers. These items were ordered before 5 other guests at different tables. All 5 of those tables received their appetizers and entree before us. We waited 3 and a half hours for our food, which was not even tasty. We asked for a manager, she came after we got the check and didn’t even apologize for the service we received. Apart from that the guests from the different tables, on their way out apologize to us because they saw how we were treat that night. I am speaking the truth here and I am not looking for any freebies. You guys suck. On top of it all we still left a tip for the waiter with the service we received. I would never attend Johnnies Hideaway again or ever recommend it.
When we arrived, we were told upon check in, with a reservation, that they were running two hours behind. Literally people walked way and left. We spoke with a manager and got seated in 5 mins. The manager was awesome. The woman who checked us in was rude, full of silly excuses (“Open Table over booked us) and brushed us off when we said we were not waiting until 9:45 to be seated. Clearly they don’t know how to handle V-Day crowds
Johnnie's Hideaway is typically SO amazing! Hence why we chose it for Valentine's Day!
We felt SUPER bad for all of the staff, everyone had a panicked look on the their faces constantly. Apparently there were many call-outs from the servers and a few terminations.
However, BAD BEHAVIOR like missing your scheduled reservation time should not be rewarded with being allowed to be seated next in line. We were NOT late for our reservation and had to wait 50 minutes to be seated due to others being late. People should be held accountable for not pre-planning the evening...traffic and all.
Sadly, our food was rubber and cold - not a usual experience.
We had limited time because we hired a sitter, we needed to depart by 9:30pm to arrive home on time, we received our entrees at 9:20pm. It was speed eating at it's finest. Not exactly what you want for a fine dining restaurant experience.
Our server was very friendly and doing the very best she could! She was a pleasant part of the evening.
Overall, we waited too long for a reservation, the food was unusually bad, the atmosphere was stressful and it was not a romantic Valentine's Day.
We will never go back on a 'busy' holiday evening again, we expect more from JH than this.
Took 3 hours to eat dinner. Had a reservation (on Open Table) and they lost it. Was told they were running late. Went to the bar to get a couple of drinks while we had to wait and that took 30 minutes because the bartender ignored me. Very bad organization. Food average and prices high.
I hate to give a bad review, but, our dining experience was mediocre, at best. It was Valentine’s Day. Maybe that was the problem. Even with an Open Table Reservation, we had to wait 45 minutes after our reservation time, before our table was ready. We ordered drinks and waited at the bar. The best food we had was fried shrimp that servers brought into the bar area to give away to patrons who were waiting for a table. The fried shrimp was perfect! My husband’s steak was cold. My lobster was over cooked. And we waited forever at our table for our food to arrive. It was basically three hours wasted.
Great experience... meal, service and ambiance!
Valentines Day dinner while on vacation. Once again a wonderful dining experience. Exceptional service from staff and management.