JOEY Bentall One

JOEY Bentall One reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Amber

   Vancouver1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Sometimes, I love it here and sometimes it's a miss. Today was one of those misses. I don't want to be harsh in my review as I can only imagine what the staff had gone through prior to my arrival (mother's Day lunch / brunch). However I have to say the host, server and manager on for happy hour just seemed "over it". While again I understand the day they just had there still needs to be a level of professionalism which was not there. The host seemed annoyed, the service was slow, the manager seemed indifferent.
   

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2. D

   Daysi VIP

   Orlando2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Lily was amazing, a great Mother’s Day luncheon.
   

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3. P

   Paula VIP

   Orlando41 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made reservations for dinner with friends while visiting Vancouver. There are several Joey restaurants in the city, but this one has availability. We were seated in the back lounge area which worked out great because it was quieter and brighter- the front restaurant was a younger crowd - very vibrant. We had a really sweet waitress who was a native of Vancouver and she was terrific- not too much, but attentive and funny. The food was excellent as well. A varied menu of steak, sushi and pasta. Everyone found something to their liking.
   

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4. R

   Robert VIP

   Vancouver12 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   New test kitchen item, chicken fried rice bowl, very unappetizing, too much sauce. Only took a few bites, do not recommend. The roasted corn guacamole made up for it. Delicious! Lovely wait staff, went the extra mile to accommodate our service dog.
   

   JOEY Bentall OneResponded 2 days ago

   Good day, Robert, Thank you for sharing your experience with us. We're sorry to hear that the thai fried rice bowl did not meet your expectations due to its taste and sauce quantity; we appreciate your honesty as it helps us improve our menu offerings. We're glad to know you enjoyed the roasted corn guacamole and found our wait staff accommodating for your service dog. Your feedback is invaluable, we apprciate it and you. I would love the chance to connect with you and rectify this situation. Please reach out to me at ashley.fenrich@joeyrestaurants when you have a moment. We look forward to hearing from you. Warm regards, JOEY Bentall One Team
   

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5. G

   Geraldine

   Vancouver3 reviews

   3.0

   Dined on May 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   The experience overall was mediocre. Due to previous reviews, I was expecting more. Food arrived quickly but overall quality and taste just okay, nothing special. Three tiny (size of palm) short rib tacos cost $25.00 and although tender contained a lot of fat on the very small portions of meat. The appetizer, gyoza was the best thing we ordered. My husband said his pasta tasted ‘pretty good.’ The service was disappointing. There was no checkin in from the server until we had finished our dinner. The restaurant is in a great location and was walking distance to our hotel. Overall, not a memorable dining experience.
   

   JOEY Bentall OneResponded on May 4, 2025

   Hello, Geraldine, Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us identify areas where we can improve. I am sorry to hear that your overall experience did not meet your expectations, and I regret that we fell short during your visit. Our sincere apologies to you both. I understand that the quality and taste of the dishes you ordered were not satisfactory. Your comments about portion size and value are noted, and we will review your feedback with our team. You are important to us, and I would like the opportunity to connect with you and rectify this situation. Please reach out to me at ashley.fenrich@joeyrestaurants when you have a moment. I look forward to hearing from you. Warm regards, Ashley Fenrich—Guest Service Manager
   

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6. R

   Rachael VIP

   Vancouver6 reviews

   4.0

   Dined on May 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Only one person got free Prosecco, which was disappointing
   

   JOEY Bentall OneResponded on May 4, 2025

   Hi Rachael, Thank you for taking the time to share your feedback with us. I am extremely sorry that we did not deliver on a 5-star experience for you. We would love the chance to connect with you and rectify this situation. Please reach out to me at ashley.fenrich@joeyrestaurants when you have a moment. I look forward to hearing from you. Warm regards, Ashley Fenrich—Guest Service Manager
   

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7. M

   Marnie

   Vancouver6 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The staff were exceptional, very attentive. Food was fantastic.
   

   JOEY Bentall OneResponded 2 days ago

   Hi Marnie, Thank you for leaving us a review! We always appreciate positive feedback from our guests and look forward to welcoming you back soon. Have the best day! Warm regards, Ashley Fenrich—Guest Service Manager
   

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8. J

   Justin

   Vancouver2 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With the reservation, I was seated quickly. The food was executed well, and the service was clean and efficient.
   

   JOEY Bentall OneResponded 7 days ago

   Hi Justin,  We appreciate your review; thank you for sharing it. We're delighted to hear that you enjoyed your time with us; we will share your kind words with the team! We look forward to you joining us again soon; have the best day! Warm regards, Ashley Fenrich—Guest Service Manager
   

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9. D

   Dave

   Vancouver9 reviews

   4.0

   Dined on April 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Each an everytime I visit Joey's at Bentall in Vancouver I am more than impressed than I was the previous time. From the moment I walk through the doors with friends of mine we are treated like special guests. It is very rare when the service is not beyond great and even more rare when the food is not beyond great. Joey's at Bentall has become my favorite restaurant in Vancouver. I recommend highly to not just my friends in Vancouver but to friends who visit from other parts of Canada and the world.
   

   JOEY Bentall OneResponded on May 1, 2025

   Good day, Dave! Thank you for your wonderful feedback! We’re thrilled to hear that each visit to Joey Bentall One exceeds your expectations. It's fantastic to know that you and your friends feel treated like special guests, and we appreciate your kind words about our service and food. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Warm regards, The JOEY Bentall One Team
   

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10. M

    Martin

    Vancouver1 review

    5.0

    Dined on April 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service, minor Renos occurring on the upper floors but the friendly staff and overall hospitality cancels it out. I will definitely be coming back!
    

    JOEY Bentall OneResponded on May 1, 2025

    Good day, Martin! Thank you for your kind words! We're thrilled to hear that you enjoyed our food and service, and we appreciate your understanding. Our team is dedicated to providing a great experience, and we're glad it shone through. We look forward to welcoming you back soon! Warm regards, The JOEY Bentall One Team
    

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