Jaxx Steakhouse

4.1
586 reviews
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$30 and under
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Steak
Rooted in a tradition of quality in Addison since 1992, Jaxx Steakhouse offers a variety of dishes from hand-cut steaks, fresh seafood to salads and pasta.
We invite you to try our signature dish- Jaxx Pepper Steak, paired with a glass of wine or a martini in our classic, romantic dining area.
We feature a full bar, daily specials, and a private dining room for private gatherings or larger events.
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What 586 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.0
service
4.1
ambience
3.7
value
Noise · Quiet
82% of people would recommend it to a friend
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JH
1 review
Dined 3 days ago
Overall 1food 1service 1ambience 1

I had high expectations of this restaurant and it didn't meet or exceed my expectations. First of all I had to wait 20 minutes before I was seated and yes I had a reservation. The service was horrible and if a customer is going to be charged an automatic gratuity of $32 the service should have been outstanding. Our waitress appeared to not have a clue she was not helpful and her customer service skills are at an all time low. I have received better service in Chilis. The salad seemed as if it had been sitting for a few hours and it was poorly put together I can purchase a better salad in the Walmart deli. Our appetizer wad given to us "cold" so we had to send it back. My husband ordered the parmesan crusted halibut but there wasn't any parmesan on it. I ordered a pepper steak with jack potatoes and that was a complete fail, the steak was tough the potatoes were bland and old. I spoke with a manager and I told her our concerns and she gave us a drink, wow really, we did not drink them and she should have handled the situation much different. Service recovery is not her strength. This was supposed to be a special night for us because we actually got engaged on Valentine's day two years ago. It was a complete disappointment!!

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M
1 review
Dined 3 days ago
Overall 2food 5service 1ambience 1

Did the Valentines Day thing. Got a TINY table about 10 feet from a girl with a keyboard who was in the corner. Very LOUD. Couldn't even carry on a conversation with my date.
Staff was overwhelmed, we waited about 15 minutes before anyone even acknowledged our arrival. Our server tried, but it was her first day on the job!! What kind of a Mgr schedules that? When we finally got some attention, we watched as all the tables around us turned over. Except ours,we were still there, listening to the din that was the entertainment. She finally quit at 9:00. Our reservation was at 7:15 and we finally got out of there around 9:45.
the only good part was the food, which is always very good. Other than that I'll never do Val Day thing again. Five years ago it was wonderful, with a rose on the table (a booth!), great service, etc. Not sure why that changed.
I've been dining at Jaxx off and on for 25 years, going back to the days of Mickey Mantle, and this experience was totally out of character. I also noticed a definite downgrade in overall ambience and the clientele. The "classy atmosphere" is gone. No one even dresses up anymore. Too bad.
I will return at some point, though, just to see if this was a fluke.

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TH
1 review
Dined 3 days ago
Overall 5food 5service 2ambience 5

Waiter was not attentive to drinks. But overall was good

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m
Indiana
1 review
Dined 3 days ago
Overall 3food 5service 1ambience 3

Valentine’s Day dinner

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m
Dallas
1 review
Dined 3 days ago
Overall 2food 3service 2ambience 3

Went for Valentine's Day. Made a reservation online and showed up right on time. We were not greeted at the door and the hostess was ignoring everyone at the door and setting tables that were not getting filled. People wanted to check in and the hostess just mumbled something about seating in order that no one understood. We and others were made to stand in the doorway for 25 to 30 minutes before getting a table even though we had a reservation. There were empty tables the entire time we were made to stand at the door. At one point I counted at least 6 tables that did not get sat while a large crowd of people who all had reservations were not told what was going on. They had a set menu for the night, the stuffed mushrooms only had 3 to share between 2 people. The Caesar salad was bland and had almost no dressing at all. The steak was decent but was about half the size of the other servings I saw come out to tables before us. This definitely was not worth the price we paid and came away with a horrible service experience. Will not return.

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OT
Dallas
1 review
Dined 3 days ago
Overall 4food 5service 3ambience 4

We went there for our Valentines date night and although the food was good it was not great. My wife asked for her steak to be pink but not bloody, aka medium rare, it was presented bloody. Our sever was overloaded and we did not get water refills or our check in a timely manner. Normally, Jaxx is a favorite but this time they had a bad night.

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CR
1 review
Dined 3 days ago
Overall 2food 2service 2ambience 2

For $170 i got a bloody steak over some french fries. I asked my steak to be medium well and it came out rare. Dont know why they call them Jax potatoes if they are french fries. Such a horrible experience.

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OT
Dallas
1 review
Dined 3 days ago
Overall 1food 2service 3ambience 3

The food was okay, and wait staff mostly attentive. The bartender cannot make good classic cocktails. Even coaching him for the right mix of ingredients, he screwed up our drinks 3 times. We gave up. Drinks are ridiculously expensive here. The cost of dinner was anticipated, but $16 per jacked up Rye Old Fashions is absolutely ridiculous. Cherries and orange wedges do not belong in an Old Fashion. That’s a Manhattan bud.

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OT
San Francisco
1 review
Dined 3 days ago
Overall 2food 2service 2ambience 3

They had a shortened menu and charged and automatic gratuity regardless of party size. I understand that it was Valentines Day, but that should have been communicated when booking the reservation. Discouraged me from returning.

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SD
1 review
Dined 4 days ago
Overall 3food 5service 5ambience 3

We have been to Jaxx's many times in past as well we came to enjoy our February 13th meal for our Valentine's evening eve! The service was great by Rocco as he was very attentive to us during the meal. Our Food was excellent as we have always enjoyed at Jaxx's.
We were very disappointed however when arriving and was greeted by a little gal who was dressed totally we felt below casual for this restaurant setting. She wore black tights/leggings/spandex type pants with checkered tennis shoes and to top with a flannel shirt! All other employees were dressed as usual as they have in the past. WE were pretty shocked to say the least by this Hostess who was greeting people at the door. This was not the same as in the past by others who have greeted us when arriving. Some what disappointed as we hope this is not the setting Jaxx's is now going to in the future to see the first person dressed this way to be greeted unlike the other times by others we have been greeted by. For fine dining she was not a good representative to see first when arriving there we feel strongly of.
My rating would have been a 5 star but the hostess took two stars from this rating.
Disappointed customer here this evening to see her parading around the restaurant as she was dressed so casual to be in Jaxx's as a hostess.

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RH
1 review
Dined on February 10, 2019
Overall 5food 5service 5ambience 5

Food was delicious. Like the atmosphere very much.... the "smallish" size makes it intimate and not too noisy. Would bring other friends to dine there.

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KH
Dallas
10 reviews
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

We went on Saturday night to celebrate my mother-in-law's birthday and it was fabulous! We all 4 had different entrees. Loved the food, the drinks, the staff and the atmosphere. It was a wonderful experience. You can’t go wrong with Jaxx Steakhouse! Thank you again!

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CD
Dallas
47 reviews
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

Once again a wonderful experience with Jaxx. We started with martinis which arrived filled to the brim and were well made too. They even made blue cheese olives for us. Delicious warm bread was served with butter. We only ordered entrees this time, and both of us chose Jaxx pepper steak with Jaxx potatoes and smothered in a delicious peppercorn sauce. Both of our steaks were done per our request, and were a generous portion and high quality meat. We ended the meal with the vanilla bread pudding served with ice cream. It was fantastic. We are repeat diners and have never been disappointed with anything. I forgot to get a pic of the entree, but believe me it was impressive.

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TN
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

Really great food and dessert. A little pricey but worth it.

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OT
1 review
Dined on January 27, 2019
Overall 5food 5service 4ambience 4

The atmosphere was great! It was a little pricey, but overall a good experience.

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RW
1 review
Dined on January 22, 2019
Overall 5food 5service 5ambience 4

Food was done just right! We enjoyed ever minute of our meal.

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OT
Dallas
5 reviews
Dined on January 18, 2019
Overall 5food 5service 5ambience 3

Very friendly and attentive staff. Were able to accommodate my food allergies. Food tasted very good. Nice portion size.

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AS
1 review
Dined on January 18, 2019
Overall 5food 5service 5ambience 5

Have been to Jaxx a few times and have enjoyed it each time. The ambience is great. Quiet, intimate dining. A step above a chain steakhouse without a huge bill. The portello mushroom is to die for, we eat the sauce with extra bread.

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TR
Dallas
7 reviews
Dined on January 15, 2019
Overall 3food 3service 3ambience 3

We came in for the first time and were not impressed. Two of us had the filet and stuffed shrimp. You'd think for the price there would have been more than only two shrimp.

Just overall was not that impressed by the place. We'll give it another try to see if they can change our opinions.

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AS
1 review
Dined on January 12, 2019
Overall 2food 3service 2ambience 1

Place was empty on a Friday night, service not great and food average. We were after a nice steakhouse but this wasn't what we were looking for

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RH
Dallas
1 review
Dined on January 12, 2019
Overall 5food 5service 5ambience 5

We've been regulars for several years and always have a wonderful experience. The food is delicious and the choices are many. The chef is amazing. The staff is always courteous and attentive.

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CD
Dallas
47 reviews
Dined on January 11, 2019
Overall 5food 5service 5ambience 5

We always have great food and drinks at Jaxx, and this was no exception. We started with a drink at the bar before we went to our table. We both had a martini, which were perfectly prepared and a generous size drink. For dinner I had the pepper steak with Jaxx potatoes. Both were perfectly prepared and generous portion. My husband had the orange roughy with champagne sauce, which he pronounced delicious. We have always been completely satisfied with Jaxx.

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OT
1 review
Dined on January 10, 2019
Overall 5food 5service 5ambience 5

I always love Jaxx, think the food is great!

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OT
Dallas
1 review
Dined on January 1, 2019
Overall 2food 4service 1ambience 4

Reservations at 8:15 was not seated until 8:48, and arrived before reservation time. Once we were sat at our table no service for nearly 15 minutes. Not mentioned until arrival that there was a limited menu and no substitutions for a bill of $240 for 2 people including the automatically added gratuity of 20% I did see the value at all. Will not be returning.

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RT
Dallas
1 review
Dined on January 1, 2019
Overall 1food 1service 1ambience 1

Waited 1 hour despite reservation and once seated no server came till 25 minutes. Left the place! Very poor service and management! Overbooked themselves for new year's eve snd understaffed!

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s
Dallas
26 reviews
Dined on January 1, 2019
Overall 3food 3service 4ambience 5

usually a good place but expensive. seemed to be struggling with a particularly busy evening. ran out of baked potatoes during a 7:30 reservation seemed strange. usually a great place, just a very busy evening of new years eve. will return when able to take advantage of special discounts they run from time to time otherwise just too expensive.


not a good experience this time, but know it is top notch overall based on previous visits.

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ZJ
Dallas
1 review
Dined on January 1, 2019
Overall 3food 3service 2ambience 4

On open table it was not mentioned that, they have special fixed menu for New Year’s Eve for $65 per person. That was a surprise for us.

Service was very slow even though restaurant was not very busy. We asked 3 times for bread and butter. He passed by multiple times but did not serve bread or butter. Finally I had to call manager for that. Also after one hour cold food was served.
Cost of the food was very high compare to the quality of the food and serve time.

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DS
Dallas
3 reviews
Dined on December 30, 2018
Overall 4food 4service 5ambience 4

Very good dining experience. The steak, fish and chicken dinners were outstanding and the sampler plate was huge and extremely good! The desserts were okay but wouldn't order them again.

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JB
1 review
Dined on December 30, 2018
Overall 5food 5service 5ambience 5

Great steaks, especially the pepper corn, delish key lime pie, and good service.

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TW
Anchorage
3 reviews
Dined on December 25, 2018
Overall 5food 5service 4ambience 5

Excellent restaurant. The steaks were great, and we enjoyed the atmosphere in the restaurant. We were happy to find such a nice place open on Christmas Eve. Since it was our first visit, we were not sure what to expect. We will certainly go back!

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D
Denver
1 review
Dined on December 25, 2018
Overall 5food 2service 1ambience 3

Went for Christmas Eve dinner with a party of 11. Wait staff uninformed on restaurant options for food. Had to send back steaks to be heated because they came out cold. Not great quality steaks for their prices. Would not go back, too many other great steakhouses in the area to waste money. Service was horribly slow, and it was not even crowded.

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JB
1 review
Dined on December 24, 2018
Overall 4food 4service 3ambience 4

Just had sandwiches for lunch. Both were good but not especially remarkable. The fries were great!

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CS
Dallas
20 reviews
Dined on December 22, 2018
Overall 5food 5service 3ambience 4

Jaxx is a local steakhouse nestled between Farmers Branch and Addison but within easy reach of north Dallas and Carrollton. We've been going here for years, largely for special occasions and largely because Jaxx is so reliably good. On this particular Friday, there was live music, and, while it means that on Fridays it's a little more difficult to talk than it might have been, the performer was very personable and enhanced the experience. Two of us almost always get the Jaxx pepper steak; three of us got fish dishes. Everything was well prepared, and two of us especially appreciate that the bar stocks a good range of single-malt Scotches.

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JG
1 review
Dined on December 9, 2018
Overall 5food 5service 5ambience 5

Great steakhouse. The food was excellent, including the non-steak entrees. Definitely worth a visit.

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CQ
1 review
Dined on December 6, 2018
Overall 4food 4service 5ambience 5

Staff was very friendly and accommodating. The food and wine were very good.

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J
Dallas
2 reviews
Dined on December 2, 2018
Overall 5food 5service 5ambience 5

We had a very enjoyable evening dining with friends. Food was delicious and atmosphere very nice.

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l
Dallas
18 reviews
Dined on November 18, 2018
Overall 5food 5service 5ambience 5

We came to Jaxx to celebrate a birthday. We were seated in the back private dining room. It was perfect for our party. The service we received from Zach was excellent and we always felt very well taken care of. Our food was top notch but unfortunately only one of us was able to get the special, as they were out. Very highly recommended.

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JT
Dallas
2 reviews
Dined on November 3, 2018
Overall 2food 2service 3ambience 2

This restaurant is in bad need of an interior makeover. It's rather dowdy and outdated. The food was okay, but certainly not good enough that I'd want to go back. Yet the prices are pretty high relative to quality.

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TL
Dallas
1 review
Dined on October 28, 2018
Overall 5food 5service 5ambience 5

This was my first time here, and I will definitely be back. The food was great!

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p
Dallas
99 reviews
Dined on October 27, 2018
Overall 5food 5service 5ambience 5

Jaxx is on the top of our favorite restaurants. We love the ambiance, the food and the people. Owner, manager, bartender and our waiter Zack are all top notch.

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