Had a really poor experience - went here with a couple of friends for my birthday and had terrible service as well as poor recommendations. Couldn’t even order a drink before the server ran away And she seemed in a really bad mood and like we were an inconvenience. We all have worked in the service industry so we know we all have bad days, but this was really bad and I will never be back.
Food was great! Some very interesting menu items that are cooked on hot stone at the table. Sadly the service was extremely slow - understaffed for Mother’s Day - 3 servers for the whole restaurant. We waited WAY too long, and even though I understand one person can only do so much, the experience became a 3 star instead of 5 star!
We made reservations and we were in front of the line but the host decided to help the people who did not book a reservation and seated them first.
It’s very loud in the restaurant; hard to hear conversations.
The food took at least 45 mins to prepare but was worth the wait.
Other than those issues, the food was all amazing and the waitress’ service was consistent throughout the meal.
Went for lunch, Great service and always delicious food. Enjoyed this meal and will be back again soon!
3 time there! i never eat japanese unless in hawaii!!! until now! congrats on your accomplishments.
The best sushi in town, lovely wait staff, great ambiance and reasonable prices. Highly recommended.
Excellent service despite the fact that it was busy, the meals were fantastically delicious and prepared quickly with great presentation. I will be back.
Hi Ruby, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Japonais. We put customer service as one of our top priorities as well as preparing delicious plates for everyone to enjoy. Your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again very soon :) Kind regards, Darlene
Food was delicious as always. New style roll is our favourite, but prices are on the high side.
It's a very nice place, they offer a good variety of sushi and it tastes very good.
I am not a sushi / raw food guy, but this time I enjoyed eating here because the mix of flavors was fantastic.
Amazing food and great service. We had the TNT roll, Lobster cream udon and pressed salmon sushi...it was amazing.
Hi Esther, Thank you so much for the lovely review :) We are happy to hear you enjoyed your visit at Japonais and we will see you again soon. Kind regards, Darlene
Delicious! Tuna tartare was the best we’ve had! Highly recommend!
Date night was awesome! Food was amazing! Will be back :)
We are happy to hear you had a lovely date night at Japonais :) Thank you for this amazing review! Regards, Darlene
First we have to wait 10 min for seating, even though we made reservation! One of waitress was busy to watch computer or ipad. Her service was very poor!
The portion of Sushi was too small & too expense! Too pricey & uni maki large sea weed, little more need rice! Decorate dish was unique!
Hi Ken, We are sorry that your experience at Japonais didn’t quite match your expectations both in the food and service. I would like to learn more about your visit with us and if you have any concerns or suggestions you feel would make your next visit better we would greatly appreciate it. You may reach me anytime at email@example.com. Again, thank you for your feedback! Regards, Darlene
So delicious. Definitely pricey but in my opinion worth it
Hi Sanaa, Thank you for taking the time to review our restaurant. Regards, Darlene
First time at this restaurant.....great ambience.....very good service and good food.....
Thanks for leaving us such a wonderful review about your first time experience at Japonais! We look forward to seeing you again on your second trip very soon :) Regards, Darlene
Really enjoyed our platter as usual and can't go wrong with it also being Tuesday (buck a shuck) night.
My bonus-son and I had a fabulous dinner together as always at Japonais bistro. It is by far our favourite place for sushi in Edmonton.
Went on “Seafood Tuesday”. Oysters were lovely. Other dishes were interesting and delicious. Excellent service. Will definitely be going back.
Thank you so much for taking the time to leave us this wonderful review :) Kind regards, Darlene
Starting to get sloppy
Hi there, We are sorry that your experience at Japonais Bistro didn’t quite match your expectations.We would like to know why you felt this way, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to myself Darlene (Manager) firstname.lastname@example.org with any comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
This is our fourth time coming to Japonais Bistro. Love it!
Hi Kelly, Thank you for taking the time to review our business! Can't wait to see you soon for your fifth visit ;) Kind regards, Darlene
We were not initially greeted by a server after being sat and had to ask the host for a server after 15 minutes. After that everything was great though. Management offered us a complimentary dessert as an apology (although a manager never actually came to our table, this was relayed to us through our server). Our server was Junkyu and he was excellent! The food was delicious and came out fast.
Our group of 7 met here on a Thursday evening. Restaurant was busy but the service was excellent and the food was delicious as always. Five of us shared the Premium sushi/sashimi along with tempura and a 3 of the appetizers which was quite a lot of food.
One person had the vegetarian bento box which they said was also very good and the other person had the yaki-udon and said that it was good, not too spicy.
Food was delicious! Server was excellent, food recommendations were perfect for our taste. Enjoyed the evening. Will likely go back for another special occasion.
Definitely a higher level of Japanese cuisine than is generally available in this part of the world. Waygu beef was delicious, sashimi is excellent too - but about double the price of some other restaurants. Room layout is not the most comfortable and ventilation is poor - your clothes will smell like food when you leave. Service is mediocre and forgettable. Maybe a good option for Skip the Dishes.
Hi Ajpal, Thank you for taking the time to review our restaurant. We are happy to hear you enjoyed our food. However, we'd like to learn more about your customer service experience and get your feedback or suggestions as to how we can improve. Please reach out to me at your leisure at email@example.com. Hope to hear back from you. Kind regards, Darlene
Always amazing. Bed sushi in Edmonton hands down. Amazing service. Beautiful atmosphere. Delicious food. I eat here every chance I get
Great food and service
Food was so good, we actually ordered more just to enjoy the flavours. Had 6 different dishes, and repeated
My friends and I had a wonderful time at your establishment. Decently priced for amazing tasting food. Great service from a cute server. Would definitely come back again.
Always a great time whenever we pop in for a meal 👌🏽 Never disappoints.
The food is always great.
The service was deplorable. But again, we went there for the food and it was delicious.
Trying to keep it positive but they brought us the wrong roll and then said ‘it’s on the house’, only to have it show up on the bill...
Be better Japonais
Very accommodating and excellent service. They ensured our special night was perfect from start to finish. I would recommend Japonais Bistro to anyone! Thank you! I am very grateful.
Japonais Bistro has the best Japanese food in City, in my opinion, and I have tried a lot of it. While recognizably Japanese, the food is extraordinarily tasty, very imaginative and well presented. Service, as well, was excellent. A little expensive but not much and worth more than we paid.
Fast, friendly, tasty. My friends and I had a great time there
Great seafood, fish a d sushi.
They could have used another server. Ot was apparent our server was responsible for too many tables.
I would say the food is okay I liked mine but hubby find his is just okay we’ve ate to a different Japanese restaurant before and we won’t say that this is the best so far there is way better out there I guess in terms of the price and food. I guess it’s not the place that I would keep on returning but time to time probably.
Other than that it’s not that bad
I would recommend the karaage and the Love Crunch presentation is really good though I would say also, Okinawa beer if you’re into draft beer is good as well.
The server was nice I forgot her name which is my bad though she unintentionally spill a water on me she felt verry sorry though I told her it was okay as accidents happen, It was nice of her to not charge a pot of tea that we ordered as well though she doesn’t have to do that but I guess it was a very nice gesture.
I specifically told the server about my allergies and have told them EVERY SINGLE TIME I’ve eaten there and they gave me a roll I was allergic to. I had one piece because I just assumed they got it right, but they didn’t. It was so disheartening for that to happen at a restaurant I absolutely love.
The ventilation there is very bad, all my clothes smell like burnt meat after the meal. Lots of customers were ordering hot stone beef, but the smoke from the food just no where to escape, very bad air quality inside the restaurant.
Very happy. We will be back!
This has become our "once a week" spot, all staff are friendly and food is fresh, even the seafood, which isn't easy for the Prairies, this has to be the best in Edmonton.