Pleasant room. Very good sushi and sashimi, excellent short ribs. They were almost out of vodka, though, due to some weekend event (it was Tuesday) The sake was merely adequate. The server was pleasant but not very knowledgeable.
I'm truly puzzled by the negative reviews for Jado. In my eight+ visits in parties of two to six, I have never waited too long for service, or been disappointed by the food. My two negatives (OpenTable reservation system not switched on timely; no brown rice) are thoroughly overshadowed by many strong positives (lychee martinis, albacore sashimi special, sushi & sashimi samplers, crab avocado salads, sautéed Japanese mushrooms, anything Nakajima... the list goes on). I have never been there when the place was packed, but it's hard to believe a little more stress would collapse the quality of the food and service so drastically.
I have never reviewed a restaurant publicly in my entire life, but this has been a huge disappointment.
After a recommendation from a friend, Two friends and I came here. Not only did the server take forty minutes to take our order, the food also took an hour to come out, only for my order to come out wrong. The quality of the fish was ok but my friend's rice was cold for her chirashi (almost felt like they put it in the low boy until the other dishes were ready) The delay of our food and service just downgraded our food experience.
We all work in the industry and as much as we have high standards, we also understand the things go wrong in restaurants. However, this was utterly unacceptable.
They need to manage the staff better. Just because the head chef isn't there doesn't mean the overall experience should suffer.
The standard of a restaurant should stay the same at all times. Unless this was their standard. In which case, I have nothing more to say.
Always a great time and experience. Highly recommended
My second visit in a row during which the service was below par. The restaurant was either understaffed or the waiters were not trained/managed properly. We had to asked for our drinks (at least ) three times (during both visits). Despite being half full, a regular menu item was not available. One of these places that pretends to be upscale (in prices), but can not deliver (in service). Once food arrived it was ok.
Product quality was excellent. Can improve noise level on part of the customers. Also would be helpful a better explanation on the dishes and offerings especially for new clients.
Terrible! Service awful! Food below average. Very disappointing!
The food was fantastic but did not come out quickly.
We thought it was pretty loud considering its size.
First time EVER trying sushi and it was good. I had a tuna roll with white rice. I also had the spicy ninja roll which had tuna in it as well. Both rolls were good and for my first time I think it went well.
Lovely lovely. Delectable fish, finely prepared and visually stunning. Try the tartar, tuna is fresh and sensual. Edamame is different, called chimame, rich flavor. Sashimi and sushi is buttery fresh. The sushi bar cracks with a loud voice, beware the chef's cry! Super clean, friendly staff. Recommend trying Happy Hour which is next on my list.
I had visited the restaurant about a month ago and thought it was quite good. Unfortunately I was very disappointed this time. The food was at best average and the service ridiculously slow. The waitress was very sweet and apologetic but it shouldn't take an hour to get a salad and over an hour to get sushi.
The food is always perfect! The service needs some work, however, that may be due to high turn over. I usually end up getting what I ask for, but I wish it would be easier by now since I have been patronizing since the restaurant open in 2012.
Outstanding omakase, quality sushi, mediocre service, very limited sake menu
This place is consistently great. Love coming here.
Master sushi,you can see while the chefs prepare the sushi. The food is really good and also the cocktails.