About Jade Asian Fusion and Sushi Bar
Modern Asian Fusion dining comes to Ballantyne Village.
Overlooking the plaza, Jade features pan-asian cuisine, and a sushi bar. Open for lunch and dinner. Check out our specials!
Located at the 2nd floor of Ballantyne Village.
Charlotte, NC 28277
Hours of Operation:
Lunch: Monday - Friday: 11:30am - 2:30pm, Saturday: 12:00pm - 2:30pm; Dinner: Sunday - Thursday: 5:00pm - 10:00pm, Friday & Saturday: 5:00pm - 11:00pm
Across from Ballantyne Resort
$30 and under
AMEX, Discover, MasterCard, Visa
please send your catering request to firstname.lastname@example.org
Banquet, Bar/Lounge, Beer, Full Bar, Non-Smoking, Outdoor dining, Private Room, Takeout, View, Wine
Jade Asian Fusion and Sushi Bar Ratings and Reviews
My father and I enjoy coming here for sushi when we can and every time we come, we repeatedly receive slow or forgetful service. My father ordered 3 glasses of wine and each glass took close to 10 mins to even reach the table and when my father ordered another, the server forgot and came over 10 mins later seeing if we wanted the check! We made him take it off of course. This has been a pattern that we've noticed each time we come and I think we are going to start doing carry out from now on. The noise level in the restaurant is extremely loud as well. Better train your staff to work more efficiently and provide better service and maybe we will be back for dining in!
My most recent visit was at lunch and the service was pretty poor. I've been here for dinner a few times and the service was much better. The restaurant was pretty empty for a Friday lunch and it took about 40 minutes for us to get our food and it was pretty difficult to get our waitress to check on the table for even water refills. The other times I've been at dinner it's been packed and service was much quicker so doesn't really make sense. Also, the sushi rolls were smaller at lunch yet you pay the same price.
Wait staff was inattentive and the food was inconsistent temperature wise. My guest and I both ordered sesame chicken. Food came out...broccoli and rice was cold. Sesame chicken literally had no sesame sauce served with it. Tried to flag down someone, but in a restaurant half full of people I couldn't get anyone's attention. I ended up walking around to the bar where it seemed the entire waitstaff was huddled socializing . They promptly brought us the sauce. Had to ask for water and soy sauce several times. Overall disappointing experience.
The food is good but the service is not! Hostess ignored us when we arrived preferring to talk to another member of staff than greet customers. Waiter brought our food and walked away so we had to call him back to explain what fish was on our sushi, to which he said 'it might be mackerel but it might be something else'... not helpful! My miso was splashed into the saucer below and onto the table as the waiter placed it closer to him than myself and I was told the napkin underneath would get it. Lots of little things that add up to not wanting to return despite the decent food! Jade need to tighten up on their customer relations and professional attitudes or I am sure they will lose more customers than just us!
Food was great as usual - some of the best sushi rolls in Charlotte. Wait staff is young, inexperienced and unprofessional. Restaurant was very empty as we were there for an early lunch, and the wait staff and hostess were yelling conversations across the restaurant about personal issues that were distracting from the dining experience. Also, we waited over 20 mins for food when there were only 2 tables in the whole place. Kitchen staff needs to have everything ready to go when the doors open. Food still good, but service at Jade has gone really downhill in the past 1+ yrs
We sat at 2:00 and ordered sushi. When that arrived we wanted to order lunch entrees, but the waiter said the cook had left (until dinner service started)- and that luckily the sushi chef was still around to make our sushi. Another table had to be told the food order they had already placed wasn't coming out. Don't allow lunch reservations to be made until 2:30 if the cooks plan to break before all the customers are served.
Food was terrible so BLAND!! I have nothing else to sayabout this place except it was bad. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now is that enough said
Frequently visit Jade and was extremely
Disappointed with our experience.
The restaurant appeared to be understaffed
And there were huge gaps between drink,
Appetizer, and entree . Waitress made an
Honest mistake with sushi order but then
Neglected to remove it from our bill.
I had to go to hostess stand and ask
Her to locate our waitress. She was no where
To be found and we were trying to settle up
My husband and Often Do Jade and a movie
On Saturday nights. Love your Sushi and
Have for years. Hope this was just a Hic Up
In service but I felt I needed to mention.
Thanks so much.
Just awful! The food was terrible. The noise was over powering. The servers were moving too fast probably understaffed. The dim sum platter was not a dim sum platter but rather three different looking fried somethings that had different shapes but all tasted the same. The seven spice steak was awful. I think I cook Asian food better than Jade Asian Fusion.
The food here is great - but the service is absolutely terrible. We had empty wine glasses for over 5 minutes, and then added empty water glasses to that. Had to basically flag our waiter down for service. If the sushi wasn't fantastic I would never visit Jade again.
The ambience at this restaurant was frenetic - loud, very high energy with the staff, not relaxing. Our food was average - not memorable. The sushi scored high, however. Our server was delightful, but the overall feel of the restaurant was impersonal and cool.
We tried Jade because of its convenience to the movie theatre and the good reviews on Open Table. What a disappointment! The decor is drab and a bit shabby. Although our server was good, the food was dreadful. (Apologies to the chef. Hopefully it was just a bad night?) My husband said the sushi tasted as if it had been sitting out all day. I ordered Mango Salmon, expecting fresh mango; no such luck. It was clearly a jarred sauce that was overly sweet, like jam. The salmon was flavorless and overcooked. The smallish portion sat atop 3 spindly pieces of broccolini, also flavorless. No problems with the rice, except that the portion was enough for 2. Oh, I forgot the appetizers, but it's just as well. Sorry - we won't be giving Jade a second chance.
I've been to Jade a million times.. Over the past 3 times it has decreased in quality all together. Not to mention the 86 health rating. Unfortunately we have had the same server 3 times that is borderline terrible. He always forgets something. This is really frustrating for me because I expect a place like Jade to have better employees. My boyfriend is an experience restaurant manager so he has some patience with servers however, even he was very disappointed in it all. As an avid sushi lover, I always promoted Jade as one of my favorites but after this visit I do not plan on returning unless I hear it is getting better again.
Food was great as usual. Service was horrible, which we have never experienced at Jade the many years we have gone there. Were seated for over 15 minutes before our sever even greeted us; long wait for our bottle of wine. Server was totally distracted and inattentive - water glasses empty, mistakes on our bill, over 30 minutes for our food to come out and the restaurant was not full.
Horrible experience here tonight. While our waiter was fine, it is obvious that the owner does not value customers who have been coming to his restaurant weekly for over 4 years. After watching him following his waitstaff around taunting and yelling at them, he decided to change his policy of accepting the Ballantyne discount card. The table next to us used their card and the owner got mad and said that the waitstaff have been allowing the card on weekends when that is not his policy. When we tried to use our card he then said we were not allowed. When we complained he walked away from us mid sentence . It is no wonder that all of the regular waitstaff have quit. We will NEVER return.
Eating at Jade is always a treat. Whether you're looking for sushi (always super fresh) or straight up Thai, they consistently deliver the goods. We ate lunch outside and even though our server (Joe, I think...I'm terrible with names) had tables inside, he was incredibly attentive, kept our table immaculately clean, our water glasses full and didn't rush us through our meal even though we were one of the last guests there for lunch. We'll be back.
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