Jade Asian Fusion and Sushi Bar

4.2
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213 Reviews
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$30 and under
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Sushi
Modern Asian Fusion dining comes to Ballantyne Village.
Overlooking the plaza, Jade features pan-asian cuisine, and a sushi bar. Open for lunch and dinner. Check out our specials!
Located at the 2nd floor of Ballantyne Village.
What 213 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
3.9
service
3.9
ambience
4.0
value
Noise · Moderate
100% of people would recommend it to a friend
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MK
Charlotte
62 reviews
Dined on September 27, 2019
Overall 5food 5service 4ambience 3

Excellent. Delicious with beautiful presentation!

JP
Chicago
3 reviews
Dined on September 25, 2019
Overall 5food 5service 4ambience 5

Fantastic asian food, with a great selection of sushi and entrees.

M
Atlanta
15 reviews
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Great sushi. Waiter, Chris, was very helpful and friendly.

W
Charlotte
17 reviews
Dined on September 20, 2019
Overall 4food 4service 4ambience 4

It was all good!

NZ
Charlotte
49 reviews
Dined on September 13, 2019
Overall 4food 4service 4ambience 3

Food was excellent. We had appetizers and a couple sushi rolls and they were all very good.

JS
Charlotte
25 reviews
Dined on September 8, 2019
Overall 4food 4service 5ambience 3

We always enjoy eating at Jade's. There were five in our party and the starters and entrees were tasty. Our server Matt was excellent, gave just the right amount of attention.

QI
Charleston
5 reviews
Dined on August 10, 2019
Overall 1food 1service 1ambience 1

This BY FAR, was the WORST MEAL I HAVE EVER HAD IN A RESTAURANT in my 50 years of life. This is a fusion sushi bar. How is it possible to have horrible sake?! I had the bad judgment to order a glass of wine. I’m not sure why I thought it would be better but it was CLEARLY they have no idea that a Pinot Gris is not going to taste fantastic after sitting for a while. The sushi was lukewarm. I pray we don’t get sick. The best thing was the hostess sat us immediately and the edamame was good. Everything else was HORRIBLE. Our waiter Matt was a very nice young man but he was taking care of half of the restaurant. Keep your money or set it on fire- you will feel a lot more satisfaction. I would give it a negative score but it doesn’t give me that option.

MK
Charlotte
62 reviews
Dined on August 3, 2019
Overall 4food 4service 4ambience 3

Always good. This time we had to send an appetizer back that was "off tasting". Maybe need to add some green veggies into your Tempura. I'ts very starch heavy.....how about some broccoli? or something. The sushi was excellent as always. Our favorite is the Hella Hot Roll....delicious.

JS
Charlotte
26 reviews
Dined on August 3, 2019
Overall 4food 4service 4ambience 3

The sushi and shashimi seem a tad overpriced but otherwise prices are reasonable. My wife enjoyed the seabass we shared; I thought it was a bit fishy tasting. The starters (duck and dim sum) were very good. The duck was excellent, actually. Noise level allows for good conversation, even when restaurant is crowded. Server (Austin?) was attentive and polite. This is a good place to come after a movie at the cinema one floor up from restaurant.

D
Charlotte
1 review
Dined on July 6, 2019
Overall 4food 5service 1ambience 3

The food was very good . However we waited an hour after we ordered before we got the meal. I believe they are short staffed . It was not that crowded , so unsure why the food took so long. Anyone going should just be prepared for a wait for the meal . We had a reservation , and we were seated promptly . So unsure why the kitchen is slow ,

OT
Charlotte
1 review
Dined on June 28, 2019
Overall 5food 5service 5ambience 5

My son and I ate sushi. The food was fantastic! Service was excellent! Great restaurant!!

k
Charleston
10 reviews
Dined on June 25, 2019
Overall 4food 5service 4ambience 4

As always, a great meal with fresh ingredients and a lovely presentation.

R
Charlotte
21 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 4

The menus is actually two. A sushi list, and a appetizer/Dinner Menu. The sushi was wonderful, unique and different than just your standards.

C
Philadelphia
11 reviews
Dined on May 31, 2019
Overall 5food 5service 5ambience 4

Always amazing food!

w
Charlotte
3 reviews
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

One of my favorite spots in Charlotte for sushi, pad thai, gyoza, etc! You won't be disappointed!

B
Charlotte
4 reviews
Dined on April 26, 2019
Overall 4food 5service 3ambience 4

I have been to jade many times. My husband and I love the sushi and often go twice a month. Usually the service is real good but unfortunately this last visit we did not get such great service. There was two large groups that seem to be extremely noisy( but that wasn’t the problem. ) our server disappeared after our order and even though I had asked for water and wine , he never brought. I had to ask someone else, and again it wasn’t brought. I was almost done with my meal and actually had to walk to the bar and saw my glass sitting there ( I knew it was mine but confirmed with the bartender) I said I guess I will have to bring it to the table myself. I did. Not happy by that time. Note we did leave tip but would have left more and ordered more wine. I don’t usually leave bad reviews. I know I will go back to Jade and hope this doesn’t happen again.

OT
1 review
Dined on April 13, 2019
Overall 2food 2service 2ambience 2

To be fair recent experience was alright. Not that fantastic. The server was a bit too over eager and kept returning every 2 or 3 minutes. We do immensely enjoy the king toro but I just can’t justify how expensive this pace. Other than that the other items were a bit bland and sup bar this time around. The noise level in the restaurant was unbelievable. For these reasons among others I have to rate this experience as fair. Not too pleased

F
Charleston
7 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 5

Thanks to David on his exceptional service

J
Charlotte
19 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 4

Service is so good in the last year. Food always good

OT
New England
3 reviews
Dined on March 28, 2019
Overall 4food 4service 4ambience 3

Brandon my server was on point, good sushi!

F
Charlotte
71 reviews
Dined on March 15, 2019
Overall 4food 4service 4ambience 3

Selection of sushi plates was very good - we had the volcano, pink lady and cherry blossom which were very good ... and an assortment of the typical rolls

MC
Charlotte
1 review
Dined on March 9, 2019
Overall 2food 3service 1ambience 4

After our drinks were ordered our server never came back. We had to speak with the manager to get him to get our server to come back. Even after that our server rarely checked on us. My food did not have any spice level for the pad Thai when I asked for a 3! Very weird because I have never had that issue.

PM
Chicago
3 reviews
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Excellent food...

OT
1 review
Dined on March 1, 2019
Overall 5food 5service 5ambience 5

We had such a great meal. Grant Hodas was so nice and does an amazing job. He deserves a raise.

j
Charlotte
59 reviews
Dined on March 1, 2019
Overall 5food 5service 4ambience 3

Good sushi

RP
1 review
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

I have dinner here twice. Once with a girl friend for lunch & once with a larger group of 8. Both times were wonderful in every way, to the service, ambience , and exceptional food! Very yummy!

JM
Charlotte
5 reviews
Dined on February 14, 2019
Overall 3food 5service 3ambience 4

We waited a very long time for our sushi. The waiter actually brought us our bill before we were served. It was very crowded and they couldn’t handle the large number of tables. But the food was good once we finally got it.

OT
Charlotte
4 reviews
Dined on February 14, 2019
Overall 3food 4service 2ambience 3

Sushi took almost an hour to come out after we ordered. They said the kitchen was backed up. It was Valentine’s Day and not even all the tables were full, so I would expect the kitchen to be fully staffed, especially for a night you know you’ll have heavy traffic.

MK
Charlotte
62 reviews
Dined on February 8, 2019
Overall 4food 5service 3ambience 3

Very good but very SLOW! appetizers took a little while to arrive, but sushi took over an hour more to arrive at the table. Our servers were pleasant and personable, but began to avoid us as time kept getting longer and longer. They said the kitchen was “busy”, but were not apologetic. Once the sushi arrived, it was delicious...but we were starving by then. Maybe a little understaffed for a Friday evening perhaps?

OT
Charlotte
1 review
Dined on February 8, 2019
Overall 1food 3service 1ambience 1

Service was horrible. We had to flag down other servers for silverware, etc because our server was being scarce for most of our visit. One of the dishes was incorrect so our server took it back. We never heard anything else so I flagged him down a few minutes later and asked him how long he thought it would be since this was for the only child at the table (as I didn’t know if it had gotten mixed up with another order or not). He sounded annoyed and said “well they have to cook it” and kept on walking away. I’ve never been spoken to so rudely at any restaurant. Another server accidentally spilled water on me (he apologized and was very nice- not a big deal but after all this the manager should have at least made an appearance at our table). This will be our last visit at Jade. The food does not make up for the horrible service.

D
Charlotte
8 reviews
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

Really enjoyed. Food was extremely fresh and staff was really pleasant.

OT
San Francisco
1 review
Dined on January 5, 2019
Overall 2food 2service 2ambience 4

They need more sushi chefs on the weekend. It took an hour for me to get sushi — which technically isn’t cooked. :-)

OT
1 review
Dined on December 23, 2018
Overall 1food 1service 1ambience 2

The service was not good. Had to ask for soy sauce twice. My drink was not good and the waiter said he was going to take it off the bill and he didn’t. We had sea bass and scallops which had a heavy gravy on it. They didn’t seem that fresh. There were six small scallops that were over cooked. The sushi was ok but not that fresh.

SM
Richmond
5 reviews
Dined on December 21, 2018
Overall 4food 5service 4ambience 4

The food was excellent! We had both sushi and cooked dishes and each dish was superb! Service was a bit slow but was noted by our server and we received a discount on our meal.

MK
Charlotte
62 reviews
Dined on November 29, 2018
Overall 5food 5service 4ambience 3

Always delicious. Great sushi....so fresh and creative. Our server, Bryan was very personable. It’s our go to any night of the week sushi place.

EB
Charlotte
1 review
Dined on November 24, 2018
Overall 5food 5service 5ambience 4

Jade is a good restaurant for Asian-Fusion cuisine. The Pad Thai Chicken is very tasty!

OT
Charlotte
6 reviews
Dined on November 17, 2018
Overall 2food 1service 2ambience 3

Seems like the quality of the Entree food is going downhill the past six months.

C
New Orleans
3 reviews
Dined on November 16, 2018
Overall 5food 5service 5ambience 5

The food was wonderful, especially the Pink lady roll. Plus, our server, Bryan, was extremely attentive and took great care of us. I highly recommend Jade and, ask Bryan to take care of you!

B
Charlotte
7 reviews
Dined on October 23, 2018
Overall 5food 5service 5ambience 4

Wonderful meal as usual. Our waiter, Kirby, was very attentive and did a great job.

MC
Charlotte
14 reviews
Dined on August 31, 2018
Overall 5food 5service 5ambience 5

Milton was a great waiter, easy going, good recommendations

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